-
Module: ACSI Automated Change Fee Collection
By the end of the module, participants are able to:
Objectives
Display a list of passengers with CF/AC edit codes
Complete the Change Fee and Form of Payment Masks
Override a Change Fee or Add Collect
Override the Change Fee/Add Collect function for a flight
Duty code: 4 or 5. Duty code 7 required for Override Flight
entry EPR
Keyword: ACSOPS needed for Override Flight entry
Keyword: No specific duty code required UAT
The Miscellaneous Sales and Service Mask Database and
Miscellaneous Sales and Service Override Reason Table must be
updated prior to using the automated change fee collection
package.
Instructor
For additional information, refer to FOCUS. Reference
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 1
-
Automated Change Fee Collection Overview
The Automated Change Fee Collection package provides an easy,
accurate and consistent way of notifying agents at the check-in
counter to collect revenue for change fees and add collects.
When a change is made to the passengers itinerary that results
in an administrative service charge or change fee, the passenger
may pay the charge at that time or if they are traveling at a later
date they may choose to pay later. If the passenger chooses to pay
later, a PQF item is added to the PNR by the reservation agent to
indicate the amount to be collected.
The edit codes are added to the PNI during passenger name
processing (GNL) or when a reservation amendment (RAD) occurs.
These edits cannot be added manually.
Change Fee Indicators (CF) (AC)
ACSI adds the edit fields to the PNI (Passenger Name Item) to
include CF (Change Fee) and AC (Add Collect).
The CF change fee indicator and amount is passed to ACSI and
inhibits the issuance of the boarding pass until the change fee is
collected. A mask, which is automatically populated with the
information from the PNR, is displayed upon the check-in entry to
simplify the collection of the change fee. Once the fee is
collected, the CF edit is removed from the passengers PNI and the
boarding pass is issued.
The AC add collect fee indicator and amount is passed to ACSI
and an informational message is displayed, but it does not inhibit
the issuance of the boarding pass.
2 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Several ACSI functions are affected by Automated Change Fee
Collection. The affect on each is discussed below:
Onward Connection Agreement
Onward Connection Agreement is a feature that allows only ACSI
carriers to issue onward connection boarding passes among their
flights. ACSI prevents check-in if the passenger has a CF edit in
the PNI for an onward connection.
For example, XX and YY airlines are ACSI carriers who have an
onward connection agreement. YY airlines uses the Automated Change
Fee Collection package. If a passenger checks in for travel on a XX
to YY connection, and a CF edit appears in the YY PNR, the boarding
pass for XX would be issued but would fail for the YY segment. The
response would be similar to the example shown below:
G-HERNANDEZ1M1/100SALY XX 622 10OCT SJO 1120 PW CO
CODESHARE-SHARED BY YY 622 OK 1M 1/100 SAL Y 1 1 HERNANDEZ F N * 5C
BT OT BR **WARNING** TICKET REQUIRED THROUGH CHECK-IN FAILED ON YY
NOT ALL ONWARD CONNECTIONS PROCESSED END
ETCI Check-In Passengers
If a carrier has an ACSI EDIFACT Agreement with another carrier
or CRS system, ACSI need to handle those passengers who have change
fee or add collect edits in the PNI on the ACSI side. ACSI does
handle OA CF/AC edit codes.
ACSI can only halt check-in for passengers who begin travel on
an OA carrier or OA CRS system and send ACSI an inbound
message.
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 3
-
When an OA system queries ACSI to issue a boarding pass for a
passenger with a CF edit, the following response is sent:
UNABLE TO THROUGH CHECK - ADDITIONAL CHARGES MAY APPLY
Third Party Handling
Third Party Handling is the process where the Primary Carrier
handles a Secondary Carrier within the Primary Carriers partition.
To use Automated Change Fee Collection:
1. The carrier must be on the primary carriers Secondary Carrier
Table (GYS*XX).
2. The secondary carrier can be either a Sabre or Non-Sabre
user.
3. The secondary carrier can be either an ACSI or Non-ACSI
user.
4. The two carriers must have a procedural agreement how to
handle CF or AC.
5. If there is no ticket agent representation, NOREC is the only
method of checking in the passenger.
6. When checking in multiple passengers, ACSI responds with the
error message shown below if any member in the party has a CF
edit.
If the carrier does not have access to the PNR and there is a CF
edit, the error response is as follows:
G-GOMEZ1M10/100GUAC CHANGE FEE DUE SEE TKT AGENT
If there is only an AC edit in the PNR, the passenger would be
allowed to check-in, and the agent would be advised an add collect
may apply.
4 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Passenger Transfer
Passenger transfer is the process where an agent may transfer
selected passengers to other ACSI flights. Due to the nature of
this process, ACSI processes CF passengers similar to waitlisted
passengers and they are not allowed to transfer.
The agent needs to either process or bypass those affected
passengers before a transfer may occur.
If the ACSI flight is on override (O), then the passengers with
CF edits must first be checked into the standby list before
transfer or manually override the CF edit in the passengers PNR via
the Miscellaneous Mask.
Each carrier must: Note
Set the TRX option on the Carrier Default Table to Yes
Allow check-in agents to collect fees from passengers and create
an ATAC for each transaction
Use Ticketing
Use MISC Mask processing
CRTs have Mask capabilities
Have appropriate override reason codes available for use if
necessary
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 5
-
Display Change Fee/Add Collect Passenger Edits Introduce
G*PCF Demonstrate
G*P Primary action code for passenger list display
CF Change fee indicator (CF may be replaced with AC to display a
list of passengers with Add Collect edits)
The purpose of this entry is to display all passengers with a
change fee or add collect edits. The edits are displayable on the
basic passenger list and passenger edit display. These edits follow
VC and ET edits if applicable.
Explain
The response is similar to the example shown below:
PK 788 07JUN LHR 2130 PW CO LIST TOTALS - C0 Y4 WITH CHANGE FEE
DUE 1 ADAMS K AB2 KHI Y N 0004 Y R 0 CF 2 ADAMS L AB2 KHI Y N 0005
Y R 0 CF 3 SMITH J AA3 KHI Y N 0001 Y R 0 CF 4 SMITH M AA3 KHI Y N
0002 Y R 0 CF
CF and AC edits may not be manually updated or deleted. Once the
change fee or add collect amount has been collected from the
passenger and updated in the PNR, the edits are removed from the
PNI.
A passenger may have both edit codes if they apply.
6 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Additional information may be requested with this entry as shown
below: Note
G*PCF/FULL
FULL indicates full details are requested. CI, NC, SB, and FULL
options may be used by themselves or FULL may be used with any of
the other three options.
The Sabre response would be similar to the one shown below:
PK 788 07JUN LHR 2130 PW CO LIST TOTALS - C0 Y4 WITH CHANGE FEE
DUE 1 ADAMS K AB2 KHI Y N 0004 Y R 0 CF CF-GBP 75.00 2 ADAMS L AB2
KHI Y N 0005 Y R 0 CF CF-GBP 75.00 3 SMITH J AA3 KHI Y N 0001 Y R 0
CF CF-GBP 75.00 4 SMITH M AA3 KHI Y N 0002 Y R 0 CF CF-GBP
75.00
Expanded information on a specific passenger may be displayed
from the list on the previous page with the entry shown below:
G*P1
PK 788 07JUN LHR 2130 PW CO ADAMS KATHY AB2 KHI Y N Y R GIBTUD
0004 CF-GBP 75.00
Have participants practice as necessary. Monitor for accuracy.
Apply
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 7
-
Check-In Passenger with CF or AC Edit Introduce
If a PNR is active in the agents AAA, the user needs to ignore
the PNR to process check-in if a CF or AC edit exists.
G-SMITH1F1/50KHIY/N Demonstrate
G- Primary action code
SMITH Passengers last name
1 Number of passengers by gender
F M Male
F-Female
C Child
I Infant
R Stretcher
G Cargo
1 Number of bags
/50 Slash and weight of bags
KHI Destination city code
Y Class of service
/N Slash and seat request
The purpose of this entry is to checkin a passenger. Normally
when a passenger checks in, a boarding pass is automatically
issued. However when a passenger or passengers check in with a CF
edit, the check in process prompts one of two actions to take
place, depending on whether or not a ticket printer is
assigned.
Explain
8 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
If a change fee is due the system responds with the following
message:
CHANGE FEE DUE - PSGR TO CTC TKT DESK OR ASSIGN TKT PRINTER
If the passenger has an AC edit only, the boarding pass is
printed, but the agent receives an alert message that an Add
Collect May Apply. An example is shown below:
PK 788 07JUN LHR 2130 PW CO OK 1F 1/50 KHI Y 1 1 SMITH D N * 14C
**CHECK FARE PAID** ADD COLLECT MAY APPLY
If a ticket printer has been assigned, issuance of the boarding
pass(s) is halted and the Collect Change Fee Mask is displayed,
populated with data relative to the passenger(s) owing a change
fee. The agent collects the change fee by selecting a passenger(s)
and entering the respective form of payment.
The Collect Change Fee Mask is shown and explained below: Point
Out
MI - COLLECT CHANGE FEE X IF SAME FOP OR OVERRIDE FOR ALL
PASSENGERS -OR- SELECT NAME/S/ SELECT NAME/S/ TKT NBR CHANGE FEE
AMT < > NIGRO/DINI < 100.00> < >WAIVE FEE -
OVERRIDE MASK
Discuss the components of the mask.
MI - COLLECT CHANGE FEE
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 9
-
Title of the mask
X IF SAME FOP OR OVERRIDE FOR ALL PASSENGERS -OR- SELECT
NAME/S/
Instructions for the mask
When the PQF currency is different than the local currency Sabre
automatically converts the PQF amount to the local currency
equivalent.
The currency code can be overridden when the customer desires to
make payment in a currency different than the local currency.
SELECT NAME/S/ TKT NBR CHANGE FEE AMT < > NIGRO/DINI <
100.00>
Name select option, passenger name(s), ticket number and change
fee amount.
SELECT NAME/S/ TKT NBR CHANGE FEE AMT < > NIGRO/DINI <
100.00> TAXES < > < > < > < > A/C
DUE
If a change fee and add collect are both due, the A/C DUE
message appears below the change fee amount indicating that an add
collect is also due.
A maximum of five passenger names display at a time. A field at
the bottom of the screen advises if more names are present. If a
move up or move down is required to view additional names, the
field includes MU-U and/or MD-D . These options only display if
additional names are present and the display of either or both is
dependent on the agents location in the name list. To move up,
place a U in the . To move down, place a D in the .
10 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
If the form of payment is different for different customers
place an X next to each name using the same form of payment.
For multiple customers, as each customer is processed, the mask
redisplays with the remaining names until all customers are
processed.
A ticket number is required for each passenger if the change fee
is being collected. The ticket number is not required if the change
fee is being overridden.
If the PNR ticketing field contains a TE line (electronic
ticket) and only one ticket per passenger name is present, the mask
is populated with the ticket number for each passenger.
If the PNR ticketing field contains a single TK line (paper
ticket) and one name, the mask is populated with the ticket number.
If more than one TK line, the mask does not populate.
< >WAIVE FEE - OVERRIDE MASK
Option to waive fee and access the override mask.
To complete the mask, depress enter for all passengers or select
the applicable names and depress enter. If the change fee is to be
waived, tab to the Waive Fee Override Mask field, input an X and
depress enter. This is discussed later in this module.
ACSI flight history does not record Automated Change Fee
Collection activity, however it does record when the flight
override entry is used. Offline reports are generated and provide
all Automated Change Fee Collection history per flight.
Solicit questions and discuss. Apply
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 11
-
Form of Payment Mask Introduce
The Form of Payment mask is displayed once the Collect Fee mask
has been completed and the key is depressed.
The response is similar to the one shown below:
MISC-FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS
ENTER TO ISSUE DOC-RESET, CLEAR, AND IGNORE TO EXIT. TTL COST
100.00 USD CASH AMT < > CHECK AMT < > < >X IF CC1
APPROVAL PREVIOUSLY OBTAINED CC1 AMT < > CC EXP < > AX
EXTENDED PAY < > CC NBR < > CC2 AMT < > CC EXP
< > AX EXTENDED PAY < > CC NBR < > EXCH AMT <
> EXCH DOC NBR < >CPN< > ORIG FOP < >
DATE/PLACE < > GTR AMT < > DOCUMENT NBR < > PTA
AMT < >
Discuss the components of the mask. Point Out
MISC-FORM OF PAYMENT. ENTER AMOUNT IN ASSOCIATED FOP BOX DEPRESS
ENTER TO ISSUE DOC-RESET, CLEAR, AND IGNORE TO EXIT.
Title of the mask and instructions to exit the mask.
TTL COST 100.00 USD
The total cost in designated currency.
12 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
CASH AMT < > CHECK AMT < >
If the passenger is paying with cash or check, complete this
section by entering the amount paid in the proper form of payment
line in dollars and cents.
< >X IF CC1 APPROVAL PREVIOUSLY OBTAINED CC1 AMT < >
CC EXP < > AX EXTENDED PAY < > CC NBR < > CC2 AMT
< > CC EXP < > AX EXTENDED PAY < > CC NBR <
>
If the passenger is paying with a credit card, the amount,
credit card expiration date and credit card number are entered in
this section of the mask.
If a credit card approval code has been previously obtained, the
agent should input an .
For passengers paying with American Express Cards the option of
extended pay is available.
EXCH AMT < > EXCH DOC NBR < >CPN< > ORIG FOP
< > DATE/PLACE < >
In this section the agent is required to input the above
information if the passenger has an exchange.
The original date/place of issue field must be entered in one of
two formats: DDMMMYYCCC or DDMMMCCC (i.e. 06JUN00MDW or
06JUNMDW).
GTR AMT < > DOCUMENT NBR < > PTA AMT < >
If a Government Transaction Request (GTR) is selected, the GTR
Document number must be entered.
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 13
-
Once the form of payment mask is completed and is depressed, the
check-in process continues. An example response is shown below:
PK 788 07JUN LHR 2130 PW CO OK 1F 1/50 KHI Y 3 1 SMITH D AA3 N *
10C BT BR END
Upon completion, Sabre generates the miscellaneous receipt
documents.
In the background Sabre updates the PNR ticketing and remarks
fields and removes the PQF.
The boarding pass prints without any additional entry.
The check-in process and boarding pass issuance occurs only
after the change fee collection has been satisfied for all
customers included in the original check-in entry.
Address any questions or concerns. Apply
14 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
PNR Update Introduce
Upon completion of collecting a change fee, the PNR is updated
with the following:
TK line in the PNR ticketing field with an identifier (i.e.
CF)
5H- line with change fee verbiage from the pricing table and the
amount collected
5H- line with the ticket number
Below is an example of an updated PNR:
1.1SMITH/JOHN 1 788Y 07JUN F LHRKHI HK1 930P 1015A 08JUN J
TKT/TIME LIMIT 1.TK 2142151800644 SMITH/J LHR4KHD 0925/24APR 2.TK
2140610083786 SMITH/J LHR4KHD 0926/24APR - CF PHONES 1.LONPWCT
REMARKS 1.H-01 CHANGE FEE GBP 75.00 2.H- 2142151800644 RECEIVED
FROM - P LON.HDQ4KHD 0925/24APR02 VWSGGN H
If a change fee is collected or waived via the change fee mask
or the override entry, the name associated CF item in the PNR
change fee field is deleted at end transaction.
Note
If an additional collection item is also present when the change
fee is collected or waived, the name associated AC item in the PNR
change fee field is deleted at end transaction.
If a change fee and/or add collect item exists, and a ticket is
subsequently generated using the exchange mask, only the name
associated AC item in the PNR change fee field is deleted at end
transaction.
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 15
-
If a change fee and/or add collect item exists, and any ticket
is subsequently generated by the Host other than by the exchange
mask, the name associated change fee and/or add collect items are
not deleted at end transaction.
If a change fee and/or add collect item exists, and any ticket
is subsequently generated by an ETD (Electronic Travel
Distribution) travel agency, other airline or CRS, the name
associated change fee and/or add collect items for all passengers
are deleted at end transaction.
Address any questions or concerns. Apply
16 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Override Change Fee and/or Add Collect Introduce
There may be times when the Change Fee and/or Add Collect
amounts are not collected from the passenger. The Collect Change
Fee mask allows for this situation by providing a Waive Fee
option.
MI - COLLECT CHANGE FEE X IF SAME FOP OR OVERRIDE FOR ALL
PASSENGERS -OR- SELECT NAME/S/ SELECT NAME/S/ TKT NBR CHANGE FEE
AMT < > SMITH/DANA < > < 75.00> TAXES < >
< > < > < > WAIVE FEE - OVERRIDE MASK
To waive a change fee, tab to the Waive Fee Override Mask field,
input an , and depress . Upon selection, the Waive Fee Collection
Override Mask displays.
MI - WAIVE FEE COLLECTION - OVERRIDE MASK ** OVERRIDE WILL
GENERATE REPORT TO MANAGEMENT ** REASON CODE PASSENGER NAME CODES
DESCRIPTION 01 NOT APPLICABLE < > SMITH/DANA 02 ALREADY
COLLECTED 03 IRREGULAR SERVICE 04 PREFERRED PASSENGER 05 OTHER
EXPLAIN EXPLAIN < > < > RETURN TO PREVIOUS SCREEN
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 17
-
18 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Discuss the components of the mask Point Out
MI - WAIVE FEE COLLECTION - OVERRIDE MASK
Title of the mask.
** OVERRIDE WILL GENERATE REPORT TO MANAGEMENT **
Advisory to agent regarding that an Override Reason Report is
generated to management.
CODE PASSENGER NAME CODES DESCRIPTION 01 NOT APPLICABLE <
> SMITH/DANA 02 ALREADY COLLECTED 03 IRREGULAR SERVICE 04
PREFERRED PASSENGER 05 OTHER EXPLAIN
Two character reason code, passenger name, list of codes that
may be used and descriptions of each. The reason codes and
descriptions are maintained in the MISC Override Reason Table. If a
reason code is not supplied for all names, the screen continues to
return until a code is entered for every passenger.
EXPLAIN < >
Explanation for use of override. This field may be required for
certain reason codes.
< > RETURN TO PREVIOUS SCREEN
Option to return to the previous screen and abort override.
Upon completion of the mask, the check-in process and boarding
pass issuance occurs.
Have participants override a change fee or add collect amount.
Monitor for accuracy.
Apply
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 19
-
Override Change Fee and Add Collect for Flight Introduce
EPR keyword ACSOPS required and duty code 7.
GFITRX/O Demonstrate
G ACSI primary action code
FI Flight information
TRX Auto Change Fee indicator
/ Separator
O Override
The purpose of this entry is to override an entire flight of the
Change Fee and Add Collect processing due to operational needs such
as off schedule operations. Once overridden, passengers with a CF
edit are checked in. This entry is restricted to a supervisor and
is logged in ACSI flight history.
Explain
**Important** - Once the entry has been made to override the
Change Fee and Add Collect process for this flight, there is no
process to reverse the action.
The system response is the display of the flight information for
the flight as shown below:
PK 285 07JUN ISB 2140 PW CO COM : STD : 2140 ETD : STA : 2220
ETA : PCD : PEW BAG : PW TCI : N PBI : YY PZN : N TGA : TAI : TR
SOM : N PCP : Y BDT : 2055 PRS : N PBC : HLS : N PFM : PTM TPM FTL
TRX : O DEST CIM OPS CHG PMR DOC RMK $ISB 3 N PEW 3 N F N DOH* F
N
The TRX field is now set to O. Point Out
20 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
When a complete flight has a CF overridden, the PNRs must be
updated with that information as well.
The entry only deactivates Auto Change Fee/Add Collect from the
selected board point. If it is necessary to deactivate all affected
board points of a flight route, the entry would need to be made at
each board point.
Have participants practice as necessary. Monitor for accuracy.
Apply
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 21
-
Override Report Introduce
All override transactions are recorded and written to an offline
database.
The following fields, related to all overrides, are included in
each record written to the override report database:
Passenger name
Passenger FQTV number, if in FF field of PNR or edited via ACSI
entry
FQTV owning airline code
FQTV tier level (host)
Flight number/departure date/departure airport code
If the override is accomplished via the ACSI check-in entry, the
flight number is the flight in the check-in entry.
Alternate space entries reflect the originally booked flight
information.
If the override is accomplished via the mass override, the
flight number is the flight number in the CFOFF entry.
If the override is accomplished via the MISC entry, the flight
number is the first unflown host air segment in the itinerary.
Scheduled departure time (local)
Downline city
If the override is accomplished via the ACSI check-in entry or
the mass override, the downline city is the off point of the flight
in the check-in entry.
If the override is accomplished via the MISC entry, the downline
city is the off point of the first unflown host air segment in the
itinerary.
PNR record locator
Booking code The booking code is the booking code from the first
unflown host air segment in the itinerary.
22 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Override type (change fee, additional collection or both)
Information relative to the agent performing the override
transaction. Employee number, ATAC station number (the mass
override entry does not require the ATAC station number), die sine,
date/time of override (local time of AAA), AAA including station
code (LHRAP), and agent home station.
Currency code and amount (base fare) All currencies and amounts
are converted to host currency when written to the RTA tape.
Ticket number (if contained in the change fee mask)
Override reason, including free text explanation The override
reason is a two character alpha numeric field. The mass override
entry does not require a reason, but does display CFOFF as the
reason.
Method of override MISC, check-in or mass override
Mask ID (to support future enhancements)
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 23
-
Q u i c k R e f e r e n c e o f E n t r i e s
G*PCF Display list of passengers with CF edit codes
G*PAC Display list of passengers with AC edit codes
G*PCF/FULL Display full details for list of passengers with CF
edit codes
G*PAC/FULL Display full details for list of passengers with AC
edit codes
G*P2 Display specific passenger from list
G-SMITH1F1/50KHIY/N Check in passenger
GFITRX/O Override change fee and add collect for entire
flight
24 Module: ACSI Automated Change Fee Collection Confidential
& Proprietary Sabre Holdings Training Guide February 2004
-
Training Guide February 2004 Confidential & Proprietary
Sabre Holdings Module: ACSI Automated Change Fee Collection 25
Quick Reference of Entries