ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 GAME ON! LAUNCHING THE CITRIX ORGANIZATIONAL READINESS COE Amy Haworth, Group Manager of Organizational Readiness, Citrix James Chisholm, Co-Founder & Principal, ExperiencePoint
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ACMP 2013: Game On! Launching the Citrix Organizational Readiness COE (Center of Excellence)
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ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
GAME ON! LAUNCHING THE CITRIX ORGANIZATIONAL READINESS COE
Amy Haworth, Group Manager of Organizational Readiness, Citrix
James Chisholm, Co-Founder & Principal,
ExperiencePoint
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
LEARNING OBJECTIVES
LEARN. ASK . DO .
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
WHAT IS A CENTER OF EXCELLENCE?
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
WHO HAS BEEN DOWN THIS ROAD?
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
THE SITUATION
You are a member of a team of five, supporting a global organization
of 8,500.
Last year your company acquired only 9 other companies.
Demand has never been higher for your services. Your budget is “modest”.
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
MAKE CITRIX MORE CHANGE-ABLE
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
The inability to lead change is costing
your company millions.
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
How you might you create a CoE? Please open the deck of change tactics. For the next 5 minutes: • Discuss the 10 tactics • Determine the first 5 things that you
might do in this situation
TEAM CHALLENGE
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
THE BIG REVEAL
• Articulate Benefits and Risks
• Assess Support • Engage Leaders • Build CoE Team • Identify Change Catalysts • Prototype an Offer
• Learn the Change Landscape
• Train
• Offer Services • Make the CoE a Stage
Gate
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
THE JOURNEY
Awareness Desire Knowledge Ability
ACCESS: Office Hours
TEACH: ExperienceChange + Personal Project
Reinforcement®
EXPERIMENT: Org Readiness accountability on a project
COMMUNITY: Change Catalysts
MEASURE: Results
TOOLS: changeU Portal
ENLIST: Leadership Support
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
THE JOURNEY
Awareness Desire Knowledge Ability
ACCESS: Office Hours
TEACH: ExperienceChange + Personal Project
Reinforcement®
EXPERIMENT: Org Readiness accountability on a project
COMMUNITY: Change Catalysts
MEASURE: Results
TOOLS: changeU Portal
ENLIST: Leadership Support
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
Experiential
Self-Service
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
TIMING IS EVERYTHING
ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013
Their approach: • 15+ years of change
simulations; over 100,000 people trained
• Flexible about method • Quick and easy to pilot • Train the trainer