CM Conference on Universal Usabili Washington, DC November 16-17, 2000 www.acm.org/sigchi/cuu
ACM Conference on Universal Usability Washington, DC November 16-17, 2000 .
Mar 27, 2015
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ACM Conference on Universal Usability
Washington, DC November 16-17, 2000
www.acm.org/sigchi/cuu
General Co-Chairs Joelle Coutaz & David Novick
Program Co-Chairs Jean Scholtz & John Thomas
Student Fellows Chairs Kori Inkpen, Joanna McGrenere & Brad Mehlenbacher
Conference CommitteeConference Committee
Publicity Donald Day
Webmaster Keith Instone
Treasurer Susan Harkness Regli
Registrar Cecilia Kullman
Conference CommitteeConference Committee
Thomas JeffersonThomas Jefferson
I feel... an ardent desire to see knowledge so disseminated through the mass of mankind that it may...reach even the extremes of society: beggars and kings.
-- Reply to American Philosophical Society, 1808
Thomas JeffersonThomas Jefferson
I feel... an ardent desire to see knowledge so disseminated through the mass of mankind that it may...reach even the extremes of society: beggars and kings.
-- Reply to American Philosophical Society, 1808
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Thomas JeffersonThomas Jefferson
I feel... an ardent desire to see knowledge so disseminated through the mass of mankind that it may...reach even the extremes of society: beggars and kings.
-- Reply to American Philosophical Society, 1808
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Thomas JeffersonThomas Jefferson
I feel... an ardent desire to see knowledge so disseminated through the mass of mankind that it may...reach even the extremes of society: beggars and kings.
-- Reply to American Philosophical Society, 1808
Program halted.
We’re sorry for the failure of our software
To Receive $1 Credit for future purchases
Problem: Confusion, frustration, and anxiety dominate user experiences Survey of 6000 users finds 5.1 hours/week wasted
Incompatible files, interfaces, networks, hardware
Poorly designed websites that take too long
Still worse for disabled & foreign users
Universal Usability - Frustration Universal Usability - Frustration
Problem: Confusion, frustration, and anxiety dominate user experiences Survey of 6000 users finds 5.1 hours/week wasted
Incompatible files, interfaces, networks, hardware
Poorly designed websites that take too long
Still worse for disabled & foreign users
Universal Usability - Frustration Universal Usability - Frustration
Skeptics corner
- Dumbing down
- Lowest common denominator
Problem: Confusion, frustration, and anxiety dominate user experiences Survey of 6000 users finds 5.1 hours/week wasted
Incompatible files, interfaces, networks, hardware
Poorly designed websites that take too long
Still worse for disabled & foreign users
Universal Usability - Frustration Universal Usability - Frustration
Skeptics corner
- Dumbing down
- Lowest common denominator
Diversity promotes quality
Problem: Increasing disparity in internet access
Weak vs. strong education
Low vs. high income
Universal Usability – Digital Divide Universal Usability – Digital Divide
Internet Use by Education - 1998Internet Use by Education - 1998 Percent of U.S. Households Using the InternetPercent of U.S. Households Using the Internet
Total U.S., Rural, Urban, and Central City Areas Total U.S., Rural, Urban, and Central City Areas
Falling Through the Net: Defining the Digital Divide www.ntia.doc.gov
Internet Use by Income - 1998Internet Use by Income - 1998 Percent of U.S. Households Using the InternetPercent of U.S. Households Using the Internet
Total U.S., Rural, Urban, and Central City Areas Total U.S., Rural, Urban, and Central City Areas
Falling Through the Net: Defining the Digital Divide
www.ntia.doc.gov
ACM Code of EthicsACM Code of Ethics
In a fair society, all individuals would have equal opportunity to participate in, or benefit from, the use of computer resources regardless of race, sex, religion, age, disability, national origin or other such similar factors.
Universal Usability AgendaUniversal Usability Agenda Technology variety:
Support broad range of hardware, software, and network access
User diversity: Accommodate users with different skills, knowledge, age, gender, disabilities, disabling conditions (mobility, injury, noise, sunlight), literacy, culture, income, etc.
Gaps in user knowledge: Bridge the gap between what users know and what they need to know
Communications of the ACM, May 2000
Technology variety:Technology variety: Support broad range of Support broad range of hardware, software, and network accesshardware, software, and network access
1 to 100 range in processor speeds
286 486 Pentium
1 to 100 range in screen sizes
Palm devices Laptops Large Desktop or Wall Display 30,000 480,000 3,840,000 pixels
Software Versions Compatibility File conversion Multiple platforms
Device Independence Input: keyboard, speech,... Output: visual, auditory,... Conversion: Text-speech Speech-text,...
1 to 100 range in network bandwidth
9.6K 56K 10,000Kbps
Language & Culture Western, Eastern, developing...
Personality Introvert vs extravert Thinking vs feeling Risk aversion Locus of control Planful vs playful
User diversityUser diversity: Accommodate different users: Accommodate different users
Skills Computer newbie to hacker Knowledge Domain novice to expert
Age Young to oldGender Male or FemaleIncome Impoverished to wealthy
Disabilities Visual, auditory, motoric, cognitive
Disabling conditions Mobility, injury, noise, sunlight
Online help Context sensitive, tables of contents, Indexes, Keyword search, FAQs, Newsgroups, Chat rooms Online communities
Gaps in User Knowledge - StrategiesGaps in User Knowledge - StrategiesBridge the gap between what users know and
what they need to know
Design Layered Level-structured Task-oriented Training
Fade-able scaffolding Training wheels Minimalist
Online Learning (evolutionary, phased) Introductory tutorials Getting started manuals, Cue cards Walkthroughs/Demos Minimalist/Active
Customer service Email Phone Help desks
Funders: Expand research Educators: Disseminate scientific results Developers: Apply usability testing methods Managers: Provide responsible leadership Policy makers: Raise & clarify requirements Journalists: Raise public expectations Web designers: Develop UU policy
Actions Items Actions Items
Browser Requirements Basic System Requirements Input Devices Display Audio/Video Network Connection Access for users with disabilities Diverse Users User support Contact Information
Universal Usability Policy Template Universal Usability Policy Template
Never doubt that a small and committed group of people can change the world.
In fact, that is the only thing that ever has. -- Margaret Mead
Passion Courage Creativity
November 16, Thursday 8:30 - 9:00 Welcome: Ben Shneiderman
(University of Maryland)
9:00 - 9:30 Opening Speech: Tom Kalil (White House, U. S. National Economic Council)
9:30 - 10:30 Keynote: Michael Burks Raising Awareness of the Economic Advantages of Universal Design (AT&T)
ACM Conf: Universal Usability ACM Conf: Universal Usability
11:00 - 12:15 Papers: Architecture and Experience 12:15 - 1:15 Lunch 1:15 - 3:00 Papers: The Design Process 3:00 - 3:30 Break 3:30 - 4:30 Panel: Dimensions of Diversity in Design of
Telerehabilitation Systems for Universal Usability
4:30 - 5:30 Panel: From Equal Access to Differential Invitation: Creating collaborative cultures that provide equal access and encourage equal participation
5:30 - 7:00 Poster Reception (with light food and drinks)
ACM Conf: Universal Usability ACM Conf: Universal Usability
November 17, Friday Morning 8:30 - 10:00 Papers: Age before Beauty 10:00 - 10:30 Break 10:30 - 12:00 Papers: Reaching Diverse Communities 12:00 - 1:00 Lunch
ACM Conf: Universal Usability ACM Conf: Universal Usability
November 17, Friday Afternoon 1:00 - 2:00 Panel: Hot Topics in Universal Usability 2:00 - 3:00 Report from the CUU Fellow Workshop
3:00 - 3:30 Break
3:30 - 5:00 Papers: Easy Access and The Web 5:00 - 5:15 Closing Remarks
ACM Conf: Universal Usability ACM Conf: Universal Usability
ACM Conference on Universal Usability
Washington, DC November 16-17, 2000
www.acm.org/sigchi/cuu
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