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ACKNOWLEDGEMENTACKNOWLEDGEMENTSTUDENT NAME : KHUSHBOO.P.BIDAWATKA.
MANAGEMENT OF MANAGEMENT OF TIFFIN CARRIERS TIFFIN CARRIERS
(DABBAWALAS) IN (DABBAWALAS) IN MUMBAIMUMBAI
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DABBAWALA
Wonders of Dabbawalas unfolded here…..Wonders of Dabbawalas unfolded here…..
Introduction and some facts Foundation NMSTBA Organization structure Planning Coding Strategy Organizing Control The Journey… Success Factors Achievements
In Mumbai the Tiffin lunchbox service runs In Mumbai the Tiffin lunchbox service runs every working day. And everyday without every working day. And everyday without the aid of any modern technology, 5000 the aid of any modern technology, 5000
delivery boys deliver 2,00,000 lunch boxes delivery boys deliver 2,00,000 lunch boxes to the office workers eager to have a home to the office workers eager to have a home
cooked lunch.cooked lunch.
Mumbaikars are the only people in the Mumbaikars are the only people in the world who have the option of eating world who have the option of eating
homemade food at work without the bother homemade food at work without the bother of having to carry a cumbersome lunchbox.of having to carry a cumbersome lunchbox.
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About NUTAN MUMBAI About NUTAN MUMBAI TIFFIN BOX SUPPLIERS TIFFIN BOX SUPPLIERS
ASSOCIATION (NMTBSA)ASSOCIATION (NMTBSA)
◙HISTORY : Started in 1890◙CHARITABLE TRUST : Regd. in 1956◙AVG. LITERACY RATE : 8th Grade schooling◙TOTAL AREA COVERAGE : 60-70 kms.◙EMPLOYEE STRENGTH : 5000◙NO. OF TIFFINS : 2,00,000 Tiffin Boxes◙TIME TAKEN : 3 hrs
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About NMTBSAAbout NMTBSA
◙ERROR RATE : 1 in 16 million
transactions◙TECHNOLOGICAL BACKUP : NIL◙COST OF SERVICE : Rs. 300 p.m.◙TURNOVER : Rs. 72 Cr. appx◙EARNINGS : Rs. 5000-6000
p.m.◙DIWALI BONUS : 1 months extra
from customers7DABBAWALA
Six sigmaSix sigma» US business magazine FORBES
gave Mumbai's dabbawallas, a six sigma performance rating or a 99.99999% of correctness that means- 1 error in 6 million transactions.
» Using six sigma one can measure how many defects there are in a process and can systematically figure out how to eliminate them. 8DABBAWALA
MANAGEMEMANAGEMENTNT
PROCESSPROCESS
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PLANNINGPLANNINGPlanning is a very important aspect.The dabbawallas mainly plan about..From where, when and how many dabbas have to be picked from a particular area.Who has to go where and at which station the dabbas have to be assembled.By whom the boxes have to be collected and returned back.What should be the timing for the entire process.What should be the means of transport.Delivery reliability, workforce and dress code.They also have to plan about their coding strategy so that they differentiate between the dabbas. 10
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CODINCODINGG
L 6
A 8
E
11
Andheri
Lokhandwala Complex (source point)
Express towers (building name)
11th Floor
No. of dabbawala who picks it up from destination Station
Nariman Point
(destination station) 11
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ORGANISINGORGANISINGThe dabbawallas have to organise forvarious things so that their planningdoesn’t fail. They have to organisefor..• Means of transport i.e. cycles and railway
staffing the members. Generation after generation people involve themselves in this business. The dabbawallas generally hail from neighbouring villages
• There’s no retirement age and people work as long as they want.
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LEADERSHIP AND LEADERSHIP AND MOTIVATIONMOTIVATION
• The dabbawallas have their community called NMTBSA which has the President, Vice-President and the Secretary. They act as leaders and lead the dabbawallas on a whole.
• 15-20 dabbawallas work in co-operative units which is leaded and supervised by Mukadams, the group leaders
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CO-ORDINATIONCO-ORDINATION• Co-ordination is the most important aspect in
the working of the dabbawallas. • Daily one set of dabbawallas collects the
Tiffins from the homes, another set unloads at the station and the third set sorts it out and deliver it
• Thus in a single day the dabbas change hands four to five times.
• Each group teams up with the other for deliveries. The dabbas reach at the right place because of the remarkable co-ordination between these people. 16
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CONTROLCONTROLThe dabbawallas
put control on themselves by following the
discipline which is:
No alcohol drinking during business
hoursWearing white cap
during business hours
Carry identity cards17DABBAWALA
TIME TIME MANAGEMENMANAGEMEN
TT
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• 10:35-11:20 am : the dabbawalas load the wooden crates filled with Tiffin's onto the luggage or goods compartment in the train.
• 11:20-12:30 pm : At this stage the unloading takes place at a destination station. The arrangement of tiffins takes place as per the destination area and building.
The onward and return journey..
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• 1:15-2:00 pm : Here on begins the collection process. The dabbawalas pick up the tiffins from the offices which they had delivered almost an hour ago.
• 2:00-2:30 pm : The group members meet for the segregation as per the destination suburb.
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• 2:48-3:30 pm : The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices.
• 3:30-4:00 pm : This is the stage where the final sorting and dispatching takes place. The groups then sort out the tiffins as per the origin area. 21
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‘‘ENGLAND KA RAJA’ MEETS ENGLAND KA RAJA’ MEETS THE CITY’S DABBA KINGSTHE CITY’S DABBA KINGS
• For the first time ever Prince Charles honoured the dabbawalas in his visit on the 4th of Nov,2003.
• Taking keen interest in their way of functioning, he was surprised to know the fact that they didn’t employ any modern technology. 22
DABBAWALA
• The Prince was presented with a small momento accompanied with a garland, a Gandhi topi & a trophy by the dabbawallas.
• British High Commission spokesperson said that “Every city has beautiful buildings and views but no other city in the world or in India has our dabbawalas.” 23