acidlabs 2010 Work Public speaking Subjects Audiences Less echo chamber Variety Balance of paid vs. pro bono Consulting UXD Usability Strategy User experience Information Architecture Service design Customer experience design Design thinking Accessibility Social media Business use Culture change Strategy Culture change Audit Mentoring and training Collaboration, innovation and knowledge sharing Strategy Culture change Plan and implement Mentoring and training Contracting People Stephen Collins Where's my head at? UXD Design Thinking Users Customers Services Strategic approaches Service design End-to-end experiences Business The path to innovation The agency of the future Social business Communications Collaboration Design thinking Openness Culture Change and adaptation Leadership vs. Management The journey Social media Economics of social activity online Culture of social activity online Collaboration Openness Obsession vs. Getting on with it Democracy Government 2.0 Public sector reform Capability Openness PSI licensing FoI Availability Momentum Culture change Personal democracy EFA Internet filtering R18+ for games Copyright reform Open licensing Business Where to from here? Change Grow Who? What skills? What? When? Where? Why? How? Acquire Get acquired Merge Investor(s) New business Close Go to where? Do what? Stay solo Why? What benefits? Issues Business development Consistency of work Pipeline Offerings UXD Collaboration, innovation and knowledge sharing Social media Inspiration Organisations IDEO Adaptive Path Dachis Headshift RedMonk Anecdote TED SHIFT Communications Pollenizer Akoha Xplane Colleagues, challengers, catalysts Ric Hayman Kristin Rohan James Governor David Armano Chris Brogan Michael Pusey Lee Bryant Jesse James Garrett Tara Hunt Ann Handley Chris Anderson Clay Shirky Doug Chapman Steve Baty Matt Balara Tim O'Reilly Danah Boyd Matthew Hodgson Des Walsh Cameron Reilly Kate Carruthers Lee Hopkins Jim Stewart Luis Suarez Anne Bartlett-Bragg James Dellow Ash Donaldson Kylie Johnson Craig Thomler Jeff Waugh Jason Ryan Mark Pesce Pia Waugh Ross Dawson Nat Torkington Stilgherrian Allison Denny-Collins Gavin Heaton Reem Abdelaty Miriam Lyons Chris Saad Valerie Khoo Donna Spencer Lachlan Hardy Lisa Herrod Justin Kerr-Stevens Mick Liubinskas Phil Morle Everyone at TED@Palm- Springs/TEDActive