1 AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports World Report INSIDE THIS ISSUE • Message from Angela Gittens, Director General, ACI World • 2011 World Airport Traffic Report • Upcoming Events at ICAO • Passenger Traffic Posts Strong Gains at 5% Growth Year Over Year asAir Freight Bounces Back for June • The Trinity Forum 2013 to be Held in Abu Dhabi • ACI World Director General Angela Gittens Named 2012 ACC Aviation Award of Excellence Recipient • ACI World Visit Control Tower of the Montréal-Pierre Elliott Trudeau International Airport • Airport Service Quality (ASQ) Update • ACI Welcomes New World Business Partners • Regional World Business Partner Contacts • ACI Events and ACI Social Media • AMPAP Upcoming Gateway Course • Airport Service Quality (ASQ) • 2012 ACI-NA World Conference & Exhibition • 21st ACI-LAC Annual Regional Assembly, Conference & Exhibition • ACI Global Training • ICAO MRTD Symposium 2012 • Airport World • ACI Publications SEPTEMBER 2012
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Transcript
1
AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports
World Report
I N S I D E T H I S I S S U E
bull Message from Angela Gittens Director General ACI World
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
2 ACI World Report ndash August 2012
ACI Africa ACI Asia-Pacific
ACI North AmericaACI Latin America ndash Caribbean
ACI Europe
Click on a Map to Visit an ACI Regional Web Site
ACI World Contact InformationTel+15143731200Fax+15143731201
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AnupdateonthekeyoutcomesandmoreinformationaboutforthcomingConferenceswillbeincludedinfuturepublicationsof ACI World Report
Upcoming Events at ICAOby Michael Rossell Director ICAO Relations
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
6 ACI World Report ndash August 2012
Passenger Traffic Posts Strong Gains at 5 Growth Year Over Year as Air Freight Bounces Back for JuneGlobalpassengermarketsremainbuoyantwithgrowthofalmost5yearoveryearforthefirsthalfof2011andforJune2012WhilecertaindomesticmarketshaveslowedinNorthAmerica(+08)Europe(-03)andAfrica(-24)internationalpassengertraffichasshownstronggrowthinJuneAfrica(+192)andtheMiddleEast(+139)recoveredfromthesharpdeclinesintrafficin2011broughtonbytheArabSpringAsia-Pacificalsoposteddouble-digitgainsininternationalpassengertrafficat+123
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
According to Angela Gittens Director General ACI World ldquoACIWorldisenthusiasticabouttheselectionofAbuDhabiasthehostforour2013TrinityForumTheMiddleEastisavibrantgrowingaviationmarketandTrinityconferenceattendeeswillundoubtedlylearnnewtechniquesandstrategiestomaximizenon-aeronauticalrevenueatairportsaroundtheglobeWeareproudofourpartnershipwithTheMoodieReportandlookforwardtoanotheroutstandingeventin2013rdquo
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
PriortojoiningACIWorldin2008GittensheldtopexecutivepositionsatthethreeofthelargestUSairportsystemsDuringhertenureasAviationDirectoratMiamiInternationalAirport(MIA)theairportwasreinvigoratedbyamulti-billiondollar capital improvement plan and garnered attention as thefirstUSairporttoachieveISO14001certificationforitsenvironmentaleffortsasGeneralManagerofHartsfield-JacksonAtlantaInternationalairport(ATL)itbecamethebusiestairportintheworldandservedashostairportforthe1996OlympicGamesandasDeputyDirectoroftheSanFranciscoAirportCommissionsheworkedcloselywithindustrypartnerstofindinnovativewaystoenhancefinancialreturnsShealsoworkedintheprivatesectorasVice
development and operations of airports and related facilities ACC istheonlyassociationthatfocusesexclusivelyonthebusinessinterestsoffirmswithairport-relatedtechnicalexpertiseACC
ACI World Director General Angela Gittens Recipient of 2012 ACC Aviation Award of Excellence
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
9ACI World Report ndash August 2012
ACI World Staff Visits the Montreacuteal-Pierre Elliott Trudeau International Airport Control Tower by Mona Lisa Nazareno Assistant Registrar Global Training
Montreacuteal-PierreElliottTrudeauInternationalAirport Courtesy of Aeacuteroports de Montreacuteal
MichelCourcyNAVCANADA
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
10 ACI World Report ndash August 2012
Airport Service Quality (ASQ) UpdateExcellentcustomerserviceisoneofthegreatestassetsforanairportintodayrsquoscompetitiveenvironmentTherearemanyfactorsthatcanhelpanairporttobuilditscustomerbaseandcustomerservicecanbeadeterminingfactorinthesuccessof an entire operation
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
11ACI World Report ndash August 2012
ACI Welcomes New World Business PartnersAERO Training Center7ImpasseNiceacutephoreNiepce93290Tremblay-en-FranceFrance
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
14 ACI World Report ndash August 2012
Regional World Business Partner ContactsACIWBPAFRAliTounsiEmailatounsiaci-africaaero Websitewwwaci-africaaero
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
16 ACI World Report ndash August 2012
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
17ACI World Report ndash August 2012
AIRPORTS COUNCILINTERNATIONAL
copy istockphotocom photomorphic
AmericasSeptember 5 - 7 Jacksonville2012Europe - Asia - Middle East - AfricaSeptember 20 - 21 Istanbul
The ASQ Airport Forums are the annual meeting of participants in ACIrsquos Airport Service Quality Programme Bringing together delegates from around the region the forums are designed as a working group of airport managers and are open to all airport representatives interested in learning how to effectively manage passenger satisfaction
The ASQ Airport Forums are an essential part of ACIrsquos commitment to sharing best practice and helping airports improve the quality of service provided to passengers By attending the ASQ Airport Forum you will get the opportunity to meet with colleagues from around the region and discuss the challenges and opportunities for improving the quality of airport services share best practice as well as gain a deeper understanding of passenger satisfaction
If you are interested in attending the 2012 ASQ Airport Forum please contact ASQaciaero
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
18 ACI World Report ndash August 2012
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
19ACI World Report ndash August 2012
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
20 ACI World Report ndash August 2012
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
21ACI World Report ndash August 2012
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
22 ACI World Report ndash August 2012
Airport World 3 2012 Now available online
gtThe magazine of the Airports Council International
In this issue
In the spotlight Safety amp securityAirports Hong Kong amp Lambert-St LouisAwards ASQ and Peggy G Hereford winnersPlus Leadership cloud computing amp customer service
Follow us on
Click hereto view
online version
wwwairport-worldcom
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best
practice
PublishedbyACI World
Editors
JamesRoachManager Communications
jroachaciaero
BrentTaylorWebsiteContentCoordinator
btayloraciaero
2011 World Airport Traffic Report
23ACI World Report ndash August 2012
ACI Statistics Manual
A practical guide addressing best
practices
2011
March 2011
ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero
wwwaciaero
wwwaciaeropublications
aci publicationsorder form - January 2011
1 of 5 ACI Publications Order Form ndashJanuary 2011
Airport DataACI MONTHLY World Airport Traffic Report (WATR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2003 ndash 2009
2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 1994 - 2009
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)
Member Price
Non-Member Price Quantity
2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750
Past issues eBook 2005 ndash 2009
2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600
Excel 2005 - 2009
2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000
ACI Statistics Package 2010 Member
PriceNon-Member
Price Quantity
ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)
eBook ndash 12 months 375 950
Excel ndash 12 months 2250 5750
ww
wa
cia
ero
Click to download
the ACI Publications Catalogue
ACI Publications Order Form
Click to
download the ACI Global Training Course Catalogue
Click to download your copy of the
ACI Statistics Manual A practical guide addressing best