Achieving World Class Onboarding Compliance for a Remote and Mobilized Workforce Lytana Kids VP, Global Workforce Planning UPS IHRIM 2014 2 nd Quarter Meeting Atlanta, GA
Achieving World Class Onboarding Compliance for a Remote and Mobilized Workforce Lytana Kids VP, Global Workforce Planning UPS IHRIM 2014 2 nd Quarter.
Dec 23, 2015
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Achieving World Class Onboarding Compliance for a Remote and Mobilized Workforce
Lytana Kids VP, Global Workforce Planning
UPS
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
About Presenter:Lytana Kids oversees the staffing of employees for all UPS business units worldwide and is responsible for its management through multiple channels, including UPSJobs.com, contingent workforce programs, affirmative action, employment compliance, employee policies, workforce reductions, outplacement programs, and diversity programs.
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Agenda
• Hiring statistics• Overview of awards and accolades for UPS• Business case for change• Employer lifecycle• Engagement through social media and mobile• Onboarding documents
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
HIRING STATISTICS
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
UPS Hiring Facts – 2013 est. (US)
Hiring Stats
Professional
approx. 2,000
Part-time Hourly
>100,000
Full-time Hourly
approx. 18,0000
Administrative
approx. 1,300
Seasonal – 70%
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
OVERVIEW OF AWARDS AND ACCOLADES FOR UPS
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
“Three Companies Nailing Social and Mobile for H.R.”
“Social Recruitment Delivers Results for UPS”
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
BUSINESS CASE FOR CHANGE
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Business Case
• Reduce non-operations costs • Improve efficiencies through technology• Improve applicant experience • Need for a customized Applicant Tracking System • Reduce HR Staffing by 162 FTE’s • Reduce costs by 14M annually
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
ENGAGEMENT THROUGH SOCIAL MEDIA AND MOBILE
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Social Media and Mobile Recruitment Strategy
• Social media and mobile for recruitment is part of an overall integrated strategy
• Candidates are most comfortable in social media
How it all fits together
direct mail
job boards
broadcast
blog
linkedintwitter
youtube
careers site
mobile
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Engagement through Social Media
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Engagement at the Start of the Process
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Mobile and Social Play an Important Role in Recruiting at UPS
2009 2010 2011 2012 20130
5,00010,00015,00020,00025,00030,000
Social and Mobile Re-cruitment
Em
plo
yees
Hir
ed
56% of American Adults In 2013 Own A Smart Phone
91% of American adults own a cell phone of some kind
- Pew ResearchIHRIM 2014 2nd
Quarter Meeting Atlanta, GA
UPS Recognized as Leader in Social Recruiting
As of September 3, 2013 UPSjobs ranked #1 in Social Media influence
to recruit.
UPSjobs ranked higher than the 99 other top 100 firms using social media to recruit
including Raytheon, XBOX, Google, NBC Universal, Microsoft, U.S. Department of
State and Twitter.
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Engagement at the Start of the Process
• Library of 25 videos that explain key positions, culture, and much more about UPS
• The videos are viewed on average over one million times per month
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Innovative Push Notification
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Innovative Push Notification
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Mobile-Friendly Site For Full-Time & Part-Time Jobs
Mirrors the classic version
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Mobile-Friendly Site For Full-Time & Part-Time Jobs
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Candidates Self Schedule After Completing Application
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Candidates Self Schedule After Completing Application
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
ONBOARDING DOCUMENTS
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
System Linked in Real Time with Provider for Background Checks
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Portal for All Onboarding Paperwork(Classic and Mobile)
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Status bar show progress until complete
Portal for All Onboarding Paperwork(Classic and Mobile)
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
People are linked to vendors’ processes from one location but the experience looks the same
Portal for All Onboarding Paperwork(Classic and Mobile)
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Data is sent electronically to the proper department in the company
Portal for All Onboarding Paperwork(Classic and Mobile)
IHRIM 2014 2nd Quarter Meeting
Atlanta, GA
Thank you
IHRIM 2014 2nd
Quarter Meeting
Atlanta, GA
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