Monday: Breakout Session 1 Workshop C ACHIEVING OUR MISSION: WHAT’S HAPPENING ON THE FEDERAL FRONT Washington, DC is buried under snow, but that doesn’t mean that OCSE has not been busy every day helping child support professionals across the country and improving the lives of children. Come to this session to learn what’s new on the federal front, especially in the area of automation. The panel will discuss electronic medical support, automatic address verification, cell phone company data matching, insurance company matching, providing FPLS information in new ways, and much more. Presenters: Scott Hale Manager OCSE Federal Collections and Enforcement Programs Washington, DC Betty LaCross FPLS State Technical Support Liaison Northrup Grumman Chantilly, VA Moderator: Debbie Edwards Program Manager Northrup Grumman Chantilly, VA Time: 1:00 p.m. - 2:15 p.m. Location: Regency 3 ERICSA 47th Annual Training Conference & Exposition Lexington, Kentucky ‘10 My Notes....
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Monday: Breakout Session 1Workshop C
ACHIEVING OUR MISSION: WHAT’S HAPPENING ON THE FEDERAL FRONT
Washington, DC is buried under snow, but that doesn’t mean that OCSE has not been busy every dayhelping child support professionals across the country and improving the lives of children. Come to thissession to learn what’s new on the federal front, especially in the area of automation. The panel willdiscuss electronic medical support, automatic address verification, cell phone company data matching,insurance company matching, providing FPLS information in new ways, and much more.
Presenters: Scott HaleManagerOCSE Federal Collections and Enforcement ProgramsWashington, DC
Betty LaCrossFPLS State Technical Support LiaisonNorthrup GrummanChantilly, VA
Moderator: Debbie EdwardsProgram ManagerNorthrup GrummanChantilly, VA
Time: 1:00 p.m. - 2:15 p.m.Location: Regency 3
ERICSA 47th Annual Training Conference & Exposition Lexington, Kentucky ‘10
My Notes....
1
Achieving Our Mission: What’s Happening on the
Federal Front
OCSE
Division of Federal Systems
2
Division of Federal Systems (DFS)
Federal Parent Locator Service Federal Case Registry
National Directory of New Hires
Multistate Financial Institution Data Match
Insurance Match
External Locates
Federal Tax Refund and Administrative Offset
Passport Denial
QUICK
CSENet
State Services Portal
3
DFS Vision
Improve our systems so that states can take advantage of the information in them, and the location and enforcement tools provided, using fewer resources of their own
Improve access to our data and locate and enforcement tools
Find new ways to look at how we accomplish our goals
Provide an easy and secure way for state child support agencies and our other partners to access and update key information in our systems
4
Presenters
Scott Hale
State Services Portal, Federal Offset and Passport Denial
New income sources
Betty LaCross
Found money
New and improved locate tools
Bill Stuart
e-IWO
5
New and Improved
Federal Offset and Passport Denial Web Applications
6
Background
Current screens developed in the late 90’s
Must connect to SSA mainframe to access screens A user must have a unique ID and approval from SSA
―All or nothing‖ access Users can query cases, address and pre-offset notice
information All users can add, update & delete case information
All users can add and delete cases for passport denial
All users have access to tax information – no filters
7
Why Change?
Web-based application Improve presentation of data
Improve screen navigation
Achieve 508 compliance
Eliminate SSA Form 120/pre-approval process
States determine users and roles Multiple roles allow for broader user access
Integrates with State Services Portal Proxy server set-up
OCSE will authenticate
Provides a single secure point of entry to OCSE applications
8
My Eyes!! Current ―Old‖ Screen
999-00-9999
9
STATE SERVICES PORTAL HOME PAGE
10
CASE QUERY SELECTION
11
CASE QUERY
12
CASE DETAIL SELECTION
13
CASE DETAIL QUERY
14
TRANSACTION UPDATE SELECTION
15
UPDATE TRANSACTION
16
PASSPORT DENIAL
17
Looking Ahead
Web applications scheduled for release in December 2010
More information will be provided during future release specifications and monthly offset calls
18
What Else is New?
Two new income sources through Administrative Offset
USDA Farm Subsidy payments
USPS vendor payments
Offset collections reported weekly to states
Money gets to families faster
More accurate arrears synchronization
19
Location, Location, Location
20
Found money!
OCSE working with states to identify class action suits against federal and state agencies Alaska
Illinois University
Alabama employment tax
OCSE working with Office of Personnel Management (OPM) to identify federal buyouts and early retirement incentives
21
Alaska Match
Class action law suit
Overpaid commercial fishing license fees
Affects over 4,000 people
FCR found 74 matches
Expect approximately $300K in collections
22
USPS—Early Retirement Incentive
USPS offered eligible employees a $15k incentive to retire $10k distributed in 2009 Remaining $5k will be distributed September, 2010
USPS provided OCSE with list of individuals who will receive the $5k in September OCSE compared the individuals provided by USPS with
information on the debtor file 96 matches identified in 23 states
OCSE contacting states with matches to provide information
States may take action to intercept the lump sum payment
23
Thrift Savings Plan (TSP)
TSP is a retirement savings plan for civilians who are employed by the United States Government and members of the uniformed services
TSP will match individuals on the Debtor File with TSP accounts and send matches to OCSE
OCSE will send matches to states via the FCR in the same record used for MSFIDM
24
Thrift Savings Plan (TSP)
States will take the appropriate action to freeze/seize the funds in the delinquent obligor’s account
OCSE will coordinate a conference call with states and TSP to review and discuss the freeze/seize process
25
NCOA
USPS match with special state file
Not a locate source, address correction
Returns address changes and date (48 mo)
Formats address for postal discount
Data considered verified
States should send records every 90 days
No additional charge
26
Cell Phone
Standardized process
Use State Services Portal (SSP)
ATT and possibly Verizon Wireless
New state submitted file type
State must contact the cell phone company, provide authority, and blanket subpoena
―Guide to Working with Cell Phone Companies‖
27
Department of Defense
States need more information: pay, bonuses, allowances
Identify each state’s required data elements
Caseworkers access screen and request locate (if W-4 or QW DoD reported)
Data returned weekly via SSP
28
FPLS Print Programs
New process (3/10)
Reports already formatted
Requires separate Cyber-Fusion line
SVES Title II & Pending Claims, Title XVI, Prisoner
Defense Manpower Data Center (medical match)
Insurance Match
Monthly Death Master Match
Interstate Case Reconciliation
29
QUICK new transaction
Using participant’s SSN, QUICK returns all FCR Case IDs for that person
SSN must be in your state, no FVI
Will return FCR IV-D and non-IV-D data –name, case ID(s), date of birth and date of death
Use FCR Case ID to query other QUICK participating states’ case data
30
e-IWO
31
States electronically send IWOs
Employers electronically acknowledge IWO
Federal Employer Identification Number (FEIN) is key
Handles terminations, lump sum payments
Record level tracking
Child support reaches the family earlier
What is e-IWO?
32
e-IWO Portal
Facilitates transmission of e-IWOs Just one communication point Transforms the file to receiver’s format PDF’s offered with data file Handles payroll processors Secure transmissions—SFTP and PGP Record level tracking New implementation options
PDF/Spreadsheet for employers
33
States Using e-IWO
Arizona
California
Colorado
District of Columbia
Illinois
Indiana
Massachusetts
Michigan
Nebraska
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Texas
Virginia
Washington
West Virginia
34
Some e-IWO Employers
35
Cost/Benefit: e-IWOStates in
Production May 2005 -
October 2009
Development Cost
(# Hrs x $150 x # States)
Collection Increase
(# e-IWOs x .47 x
$137.69)
Administrative Savings
(# e-IWOs
x $1)
Net
Increase
19 States in production (through 10/2009)
$1,140,000
Calculation
400 hours X $150.00 Per
Hour X
19 States
$9,612,144
Calculation
148,532 IWOs X.47 (Success Rate) X
$137.69 (One Time Collection Increase –First payment arrives 2 ½ weeks earlier than if the IWO was sent via paper.)
$148,532
Calculation
148,532 (e-IWOs issued) X $1.00
$8,620,676
Calculation
$9,612,144 +
$ 148,532
-
$ 1,140,000
36
e-IWO Benefits
Adding additional employers (for states) or states (for employers) is straightforward
Increases collections
Saves time, money, resources
Ensures uniform IWO data from all states
Increases accuracy and reliability of data
Acknowledgement provides timely feedback
37
Resources
Software Interface Specification Document (SIS) http://www.acf.hhs.gov/programs/cse/newhire/employer/publication/eiwo/sis/eiwo_sis_qc.htm
e-IWO Workgroup
31 states and 50+ employers - monthly calls
e-IWO Workplace
Meeting meetings, business rules, etc.
Contact Bill Stuart to register and access the Workplace
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