Achieving an institutional culture of innovation and excellence And delivering the Student experience. John Grattan What have we learned, what can you learn from us?
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Achieving an institutional culture of innovation and excellence
And delivering the Student experience.
John Grattan
What have we learned, what can you learn from us?
• Leading institutional culture change• Understanding the barriers to institutional
change and overcoming them• Successful translation of success• Ensuring consistency.
Core challenges
Currently 111th
The easy part
Solving structural issues
The easy part – making the capital investment
Estate developments - after
Before –“The Dungeon”
After
Before
After
The hard part
Developing a culture of excellence
Key messages are inconsistency and highly variable performance
The hard part.Embedding a culture of
excellenceThe Student Success Plan
&Tell us Now
The Student Success Plan:The university uniting to embed quality, excellence and
consistency. 1. “Tell Us Now” - listening and responding to the Student voice_________________________pg.6 2. Staff Development)) __________________________________________________________pg.8 3. Personal Tutor Enhancement__________________________________________________pg.10 4. Skills and Learner Development________________________________________________pg.11 5. E-submission and Feedback - with a new emphasis on the quality of feedback___________pg.12 6. Academic and Curriculum (Retention)___________________________________________pg.14 7. Community (Retention) ______________________________________________________pg.16 8. Technical (Retention) ________________________________________________________pg.18 9. Employability ______________________________________________________________pg.20 10. Student Achievement________________________________________________________pg.21 11. Course Data Enhancement____________________________________________________pg.23 12. Joint/Combined Honours_____________________________________________________pg.24 13. First Year __________________________________________________________________pg.25 14. Enhancement of Welsh-Medium Provision and Experience__________________________pg.26 15. Higher Education and Achievement Record ______________________________________pg.27 16. Student Facing Services ______________________________________________________pg.28 17. Welcome Week and Matriculation _____________________________________________pg.30
Enhancement activities• CTT project• AberForward &
AberTemps• Aber Academy• Panopto lecture capture• E-submission• E-Feedback• Blackboard minimum
standards• 24 hour library.• Timetable
• Talis Aspire reading lists.• Ebrary• Annual Learning and
Teaching conference.• Exemplary course award• Student led teaching
awards• Embedded the UK
professional Standards framework.
84% overall Satisfaction – for the acting VC’s module
Did it work?
Our best ever NSS performance
Question Bank National Ranking Improvement in Ranking
Overall Satisfaction
6th 104Best in Wales
Organisation 10th 80Best in Wales
Assessment 16th 90Best in Wales
Teaching 17th 84Best in Wales
Support 27th 98
Learning Res. 43rd 66
Personal Dev. 101st 46
Teaching Overall Satisfaction
Aberystwyth 17 6
Bangor 27 19
Swansea 95 19
Cardiff 80 59
Glyndwr 55 85
UWTSD 95 100
C. Met 137 114
USW 137 142
Improvement in consistency of delivery
Key lessons
The answer is not regulation.
Rebuild confidence in the leadership and the strategy and
communicate, communicate, communicate.
Leadership
Share the analysis, the diagnosis
&the solution.
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