ACER CONFIDENTIAL Acer Office Manager (AOM) Solution Introduction v1.21
ACER CONFIDENTIAL
Acer Office Manager (AOM)
Solution Introduction v1.21
ACER CONFIDENTIAL
Agenda
• Small Office Pain Points
• Acer Commercial Solutions
• Acer Office Manager
• Acer Office Manager Features
• Scenarios and Benefits
• References
1
ACER CONFIDENTIAL 2
Source: SMB Disaster Preparedness Survey, Symantec, http://www.symantec.com
On Average, Small Businesses experience 3 technology disruptions a year. Each downtime costs SMBs
a median of $12,500 per day.
“I need security and manageability for my company, but I
don’t want to hire a professional IT. Too much $$$$!”
ACER CONFIDENTIAL 3
Individual
< 50 Users 50 Users+
Security Solution for Employee
Acer ProShield
Manageability Solution for SMB
Acer Office Manager
Extensive Manageability for Large Business
Acer Smart Client Manager
• Secure your system
• Protect your data
• Policy Enforcement
• Asset Management
• Scheduled Maintenance
• Scale your business
• Policy Enforcement
• Asset Management
• Scheduled Maintenance
Acer Commercial Solutions - for different business sizes
ACER CONFIDENTIAL 4
•Policy mgt.
•Scheduling & alert
•Update agent management
Client Automation
•BIOS mgt.
•Remote management
•Health monitor
Asset Management
•Inventory management
•Asset usage tracking
•Query & Report
Client Management
Acer Office Manager - Perfect Solution for SOHO and Small Businesses
Console based – no dedicated server required
ACER CONFIDENTIAL 5
Acer Office Manager
• Designed with SOHO and Small Business in
mind • Support Small Office network topology
• Not requiring Active Directory (AD) Domain Service
• Ease of use - not requiring in depth knowledge of an
IT administrator
• Complementary to Acer ProShield • Complement to Acer ProShield security to deploy
and enforce security policies across network
• Not requiring dedicated server • No additional cost to have dedicated server.
Management console can be installed on any
designated PC
Manageability Solution for SOHO and Small Businesses
Acer Office Manager is a manageability
solution preload across Acer commercial
Desktop PC and Notebooks
ACER CONFIDENTIAL 6
Acer Office Manager allows Small Offices to deploy security policies,
monitor IT assets, and schedule maintenance tasks in one simple
manageability package
Enforce IT
Policies Deploy unified IT
policies through out
your company to
protect intellectual
assets and confidential
information
Asset Tracking
& Monitoring Track IT assets
deployed across your
organization with ease.
Monitor any asset
change to prevent theft
and potential
Scheduling
Maintenance Tasks AOM provides the
automated solution to
actively manage your IT
assets remotely and on the
fly
Acer Office Manager Benefits
ACER CONFIDENTIAL 7
Acer Office Manager
consists of 2 modules
Agent Required to be installed in all notebook and desktop PCs (including
administration PC) that needs to be managed Can be installed in Acer notebook and desktop PC only
Console Required to be installed in designated administrative PC Required client permission to establish pairing Once agent PCs established pairing with the console, only that
console can manage these agent PCs Can be installed in Acer notebook and desktop PC
ACER CONFIDENTIAL 8
Acer Office Manager Main Features
Establish
pairing
relationship
to manage
Policy
management
and
deployment
Asset
reporting
and
monitoring
Schedule
based task
triggering
Configuratio
n,
notification,
data
migration
Summary of
managed
client status
ACER CONFIDENTIAL
Dashboard
Feature Benefits
Summary of managed clients Show the information of number of online/offline client
Alarms for managed client status Show alarm information as client changed status (offline, unmanaged, hardware/software change)
Detailed information related to asset change
Show detailed asset change information
Show activity history information Show activity history information (50 latest records)
ACER CONFIDENTIAL 10
Dashboard Interface
Summary of
managed
client
Notification Tab Logs Tab
Activity history
information
New
clients
that
needs
pairing
ACER CONFIDENTIAL
Client Management
Feature Benefits
Auto-detect / refresh /search managed client status
Automatically locate clients in the network
Establish / delete / edit pairing with clients
Establish pairing relationship to manage
Create / delete / edit groups of managed clients
Group clients for easy management
Detailed information on managed clients ( system / hardware / software / hotfix)
Provide detailed client information
Edit asset name and asset tag Comply with company policies
Remote power state control (sleep / hibernate / shut-down / reboot / power on)
Enforce changes in configurations Power saving
ACER CONFIDENTIAL 12
Client Manager Interface
Clients Auto-detect /
refresh /search
managed client
status
Create /
delete /
edit
groups of
managed
clients
Groups
ACER CONFIDENTIAL
Asset Management
Feature Purpose
Asset information collection (system / HW / SW / hotfix)
Collect detailed asset information in the database
Asset query by preference Sort asset information by specific criterion
Asset report generation Generate asset report to a excel file
Asset monitoring Notify administrator if any asset change on manage clients
ACER CONFIDENTIAL
Asset Information and Report
Processor
Memory
Chipset
Graphic
Hard Disk Drive
Optical Disk Drive
LAN
WLAN
Mobile Broadband
Modem
Bluetooth
Product External Specification
Sound
Installed application
Installed hotfix
Hardware information
Software information
Example of Asset Report:
ACER CONFIDENTIAL
Policy Enforcement
Feature Benefits
Add / edit / delete policies Policy management
Enable / disable policy settings (general, security, green, BIOS, and device)
Comprehensive settings in a policy profile
Policy deployment Deploy policies to specific managed clients or groups
ACER CONFIDENTIAL
Setting Details
Enable/Disable general settings control
General setting (wallpaper, screen saver, homepage,
auto play)
Enable/Disable security settings control
Security setting for different zones (internet, intranet,
trusted sites & restricted sites)
Account policy setting (password age, length, complexity
& account lock-out threshold)
Enable/Disable green settings control
Green setting (dim the display, turn-off display, put
computer to sleep)
Enable/Disable BIOS settings control
BIOS setting (BIOS supervisor & user password, boot
sequence)
Enable/Disable device settings control
Device setting (USB, 3G, Bluetooth, ODD, LAN, WiFi, card
reader, camera, WiMAX)
General Setting
Security
Green
BIOS
Device
ACER CONFIDENTIAL
Task Scheduler
Feature Purpose
Add / edit / delete task items Manage tasks
Enable / disable individual task Enable/disable tasks
Setting task triggering conditions & actions
Set triggering condition (daily/weekly/monthly) for actions (policy deployment / asset report generation / power state control)
Setting applicable target Setting target for actions
ACER CONFIDENTIAL
Task Scheduler
Add / edit / delete task items Setting actions & applicable target
Set triggering condition
ACER CONFIDENTIAL
Acer Office Manager is a manageability solution that will preload across commercial DT/NB
No additional cost to
have dedicated server
Not requiring dedicated
server
Support SMB network
topology
Not requiring AD
Ease of use
Designed with SMB in
mind
Complement to Acer
ProShield to deploy
and enforce security
policies across network
Complementary to
Acer ProShield
Acer Office Manager Advantages
19
ACER CONFIDENTIAL
Scenarios - examples of when and benefit of using AOM
20
ACER CONFIDENTIAL 21
Scenario
1. Jason and Andy are new employees. Company buy a NB and DT as their OA equipment
Wireless Router
Hub
Andy DT Administrators PC
Jason NB A NB B NB
C DT D DT
PC Name OS Memory
HDD Online SW check
…
A NB Win XPP 1 GB 120 GB V V
B NB Win 7 HP 2 GB 200 GB V V
C DT Win XPP 1 GB 160 GB V V
D DT Win7 HP 2 GB 300 GB V V
Jason NB Win7 Pro 4 GB 300 GB V V
Andy DT Win7 Pro 4 GB 500 GB V V
PC Name OS Memory
HDD Online SW check
…
A NB Win XPP 1 GB 120 GB V V
B NB Win 7 HP 2 GB 200 GB V V
C DT Win XPP 1 GB 160 GB V V
D DT Win7 HP 2 GB 300 GB V V
2. Jason NB and Andy DT will be discovered and managed automatically as they are on-line.
………… …….. Asset data
………… …….. Asset data
3. Jason and SW asset data will be collected and send back to Administrator’s PC
Asset Report.xls
Export 4. Administrator would like to has a hard copy of asset data for
inspection
Acer Office Manager Scenario – Asset Management
ACER CONFIDENTIAL 22
Andy DT hard disk size is changed ! Andy DT does not install anti-virus !
Scenario
1. Jason swap memory to smaller size
Wireless Router
Hub
Andy DT
Jason NB
Administrator’s PC
1 GB
Jason NB memory size is changed !
2. Andy swap hard disk to smaller size
3. Andy does not follow company rule to install anti-virus
500 GB
300 GB
2 GB
300 GB
1GB
Acer Office Manager Scenario – Asset Monitoring
ACER CONFIDENTIAL 23
Scenario
1. To save power, administrator apply a pre-set policy to configure power plan settings in employee’s PC
Wireless Router
Hub
Administrator’s PC
2. To advocate an in-house campaign, administrator would like to
apply new product catalogue to employee’s PC as wallpaper
Power plan settings
Power plan settings
Power plan settings
Power plan settings
Power plan settings
Power plan settings
New product catalogue New product catalogue New product catalogue New product catalogue New product catalogue New product catalogue
3. To secure the company’s data in employee’s PC, administrator
apply a pre-set policy to block the external storage
Acer Office Manager Scenario – Policy Enforcement
Thank you
ACER CONFIDENTIAL
Additional References
ACER CONFIDENTIAL 26
• OS
–Windows XP SP3 Professional (32bit)
–Windows 7 RTM & SP1 Ultimate, Professional, Home Premium and Home Basic (32bit & 64bit)
• Platform
–Acer Notebook and Desktop PCs
• Account
–Console: Administrator account only
–Agent: Administrator/Standard User
• Limitation
–Cannot set screen saver from 64-bit console to 32-bit agent device or vice versa
–Wake and Power/On functions are only available in local area network (LAN)
–Email alerts only support POP3 protocol
Acer Office Manager System Requirement
ACER CONFIDENTIAL 27
Solution for SMB Solution for Individual
Acer ProShield Acer Office Manager Acer Smart Client Manger
Se
curi
ty
BIOs Configuration Yes Yes (Remote) Yes
Drive Encryption Yes - -
File Sanitizer Yes (Acer Proshield) -
Device Access Manager Yes Yes (Remote) Yes
Credential Manager Yes - -
Ma
na
ge
ab
ilit
y
Deployment - Yes Yes
Inventory - Yes Yes
Software Management - - BIOs Update/SW delivery
Patch Management - - Yes
Remote Control - (Power-state only) (Power-state only)/KVM
Real-Time Management - Yes Yes
Out of Band Management - - Yes
IT Analytics - Yes Yes
Audit Logs - - Yes
Network Traffic Monitoring - - Yes
Script Management Yes
Power Management Yes Yes
Process Automation - (Time-bound tasks only) Yes
E-mail alert - Yes -
Acer ProShield
Acer Office
Manager
Total Manageability
& Security Solution
Acer Office Manager Complements with Acer ProShield
“Manageability
Focused”
“Security
Focused”
ACER CONFIDENTIAL
AOM password is required when user would like to use AOM console
*Database is implemented by SQL Lite
*Database is used to store AOM password, email settings and asset of managed agents
*AOM password and email password stored in database are encrypted by AES128bits with fixed GUID, respectively
Database*
User enters
password
Compare both pwds
Get password from database
Decrypt password with AES 128bits
Acer Office Manager
Security – AOM Console Login
ACER CONFIDENTIAL
Unmanaged
agent
Console Pairing is
triggered
Update status
Check certificate*
Confirmation
WCF connection is created
Create WCF connection
WCF connection* (Request pairing)
WCF connection (Accept pairing request)
WCF connection (Send data**)
WCF connection*** (Get asset**)
WCF connection (Send asset file back)
Check AOM password and collect asset
*WCF connection is a SSL protected connection
*Packet sent by WCF connection is encrypted
via Agent’s UUID in pairing stage
**Data includes AOM password and email settings
WCF connection (Pairing success)
***Packet sent by WCF connection is encrypted
via AOM password as pairing process is completed
Database
Save asset
XML file
Save
asset
Save data
DB
Acer Office Manager Security – Pairing Process