1 Public Works.....serving you all day, every day, 24/7 Lewiston, Idaho Public Works Department Sandi Hagemann Accreditation Manager Accreditation Program Public Works.....serving you all day, every day, 24/7 Public Works.....serving you all day, every day, 24/7 Facts • Operating Budget $19M • Capital Budget averages $7M • Street Maintenance, Traffic Services, Engineering, Water, Wastewater, Stormwater, and Solid Waste • Water Treatment Plant – 13 MGD • Wastewater Water Treatment Plant – 5.7 MGD • 188 miles of streets or 476 lane miles • 33 traffic signals; 8,000 street signs • 47,000 tons of solid waste processed
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Accreditation ProgramWhys, Hows and Wherefores of Accreditation Cathy Trexler, Management Analyst ... Accreditation Goal Setting Continuous Improvement Needs Assessment Evaluation
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Public Works.....serving you all day, every day, 24/7
Lewiston, IdahoPublic Works Department
Sandi HagemannAccreditation Manager
Accreditation Program
Public Works.....serving you all day, every day, 24/7
Public Works.....serving you all day, every day, 24/7
Facts• Operating Budget $19M• Capital Budget averages $7M• Street Maintenance, Traffic Services,
Engineering, Water, Wastewater, Stormwater, and Solid Waste
• Water Treatment Plant – 13 MGD• Wastewater Water Treatment Plant – 5.7 MGD• 188 miles of streets or 476 lane miles• 33 traffic signals; 8,000 street signs• 47,000 tons of solid waste processed
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Public Works.....serving you all day, every day, 24/7
Accreditation??
• Requested Packet of Information• Researched APWA Website• Attended Self Assessment Workshop• Participated in a CLL• Staff Opinion
Public Works.....serving you all day, every day, 24/7
APWA defines Accreditation ….“The mark of professionalism that indicates a Public Works agency has made the commitment to continuous improvement in the delivery of Public Works operations and services in the community it serves.”
Public Works.....serving you all day, every day, 24/7
Gain from the Process
• Document procedures and processes• Improve performance and the provision of
What accreditation took in $’s & timeWhat accreditation took in $’s & time
►►Accreditation Manager Accreditation Manager 480 hours 480 hours –– about about half a day per week for 2 yearshalf a day per week for 2 years
►►5 team members 200 hours 5 team members 200 hours –– about ½ hour about ½ hour a weeka weeka weeka week
►►Other departments time 22 hours between Other departments time 22 hours between HR, Finance, IT and ParksHR, Finance, IT and Parks
►►Direct cost today $10,000 to $20.000Direct cost today $10,000 to $20.000
What ReWhat Re--accreditation took in $’s & timeaccreditation took in $’s & time
►►Accreditation Manager Accreditation Manager 100 hours 100 hours –– about about 11--2 hour per week for 1 year2 hour per week for 1 year
►►3 team members 20 hours 3 team members 20 hours –– most of us most of us spent 2 to 3 hours a couple of times tospent 2 to 3 hours a couple of times tospent 2 to 3 hours a couple of times to spent 2 to 3 hours a couple of times to complete our partcomplete our part
►►Other departments time 3 hours between Other departments time 3 hours between HR, Finance, IT and ParksHR, Finance, IT and Parks
►►Direct cost $4,500Direct cost $4,500
Why bother with Accreditation?Why bother with Accreditation?
"If you don't know where you "If you don't know where you are going you will wind upare going you will wind upare going, you will wind up are going, you will wind up somewhere else.“somewhere else.“
Yogi BerraYogi Berra
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When do people notice When do people notice Public Works ?Public Works ?
►►When the water goes offWhen the water goes off►►When the sewer backs upWhen the sewer backs up
St t d ’t t l dSt t d ’t t l d►►Streets don’t get plowedStreets don’t get plowed►►Drainage fails causing a floodDrainage fails causing a flood►►Trash is not picked upTrash is not picked up►►Traffic Control failure Traffic Control failure
Traffic jamTraffic jamAccidentsAccidents
Things are changing
10 reasons to pursue Accreditation10 reasons to pursue Accreditation
►► Professionalism & EffectivenessProfessionalism & Effectiveness►►CredibilityCredibility►►Continual ImprovementContinual Improvement►► Promote staff and community pride Promote staff and community pride ►►Cla if b dget needsCla if b dget needs►►Clarify budget needs Clarify budget needs ►► Identify operation and management needs Identify operation and management needs ►► Promote team work and staff developmentPromote team work and staff development►► Encourage interdepartmental coordination Encourage interdepartmental coordination ►► Identify duplication and wasted effort Identify duplication and wasted effort ►► Promote public awarenessPromote public awareness
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Why are these things important?Why are these things important?
►►Create Institutional Knowledge Create Institutional Knowledge (VIC)(VIC)►►Your Police, Fire and Parks Departments are Your Police, Fire and Parks Departments are
getting accredited, it is a competitive worldgetting accredited, it is a competitive worldS t i bilit i d blS t i bilit i d bl►►Sustainability required measurable Sustainability required measurable improvementimprovement
►►Value to the community by having “Expert Value to the community by having “Expert Status” and sound practicesStatus” and sound practices
The 2008 RecessionThe 2008 Recession
►►The current recession has affected The current recession has affected government revenuegovernment revenue
►►Critical infrastructure does not recognize a Critical infrastructure does not recognize a recessionrecession
►►Good management practices prepares you Good management practices prepares you for tough timesfor tough times
►►It also prepares you to quickly identify It also prepares you to quickly identify critical servicescritical services
Signs Signs -- everywhere there are Signseverywhere there are Signs►►New inspection requirementsNew inspection requirements►►Over 5,5000 Over 5,5000 ►►Annual cost for inspection Annual cost for inspection
Program reduced the cost by Program reduced the cost by $16,000$16,000
►►With pavement markings cost With pavement markings cost are $250,000 a yearare $250,000 a year
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History LessonHistory Lesson
►►In 1988 Golden had hand drawn maps that In 1988 Golden had hand drawn maps that that old that old VicVic compiled over 40 years that compiled over 40 years that showed the following:showed the following:
32 miles of water lines32 miles of water lines32 miles of water lines32 miles of water lines38 miles of wastewater lines38 miles of wastewater linesNo storm water linesNo storm water lines136 hydrants 136 hydrants 268 water main valves268 water main valves
We reWe re--mapped and this is what mapped and this is what we learned about old Vic’s we learned about old Vic’s
memory & workmemory & workItem Vic’s Maps
Water line 32 mi
After Mapping
79 miWater line 32 mi
Sewer 38 mi
Storm water 0 mi
Hydrants 136
Valves 268
79 mi79 mi79 mi
26 mi26 mi
831831
23002300
The cost of poor inventoryThe cost of poor inventory
►►The city had missed 47 miles of water The city had missed 47 miles of water line, it would under fund replacement by line, it would under fund replacement by about $140,000 a year. about $140,000 a year.
►►Remember critical infrastructure does Remember critical infrastructure does not recognize a recession and if you are not recognize a recession and if you are already underfunding the problem gets already underfunding the problem gets compoundedcompounded
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The cost of poor inventory cont.The cost of poor inventory cont.
►►Construction inflation has run between Construction inflation has run between 8% and 18% for the past ten years. 8% and 18% for the past ten years.
►►The single deferment of the $140,000 The single deferment of the $140,000 investment in ten years would cost over investment in ten years would cost over $430,000 due to construction inflation$430,000 due to construction inflation
►►This is a cumulative cost in just ten This is a cumulative cost in just ten years of nearly $2.5 million. years of nearly $2.5 million.
What you do needWhat you do need►►A champion for the processA champion for the process►►A manageable teamA manageable team►►An organizerAn organizer►►Priority, but it doesn't have to be extremely Priority, but it doesn't have to be extremely
hi h i ithi h i ithigh priorityhigh priority►►Deadlines Deadlines –– just a little work each month just a little work each month
will get you much farther than you thinkwill get you much farther than you think►►Belief Belief –– you are doing 75% to 85% of the you are doing 75% to 85% of the
practices alreadypractices already►►BeerBeer
Copies of these presentation are available atCopies of these presentation are available atftp://goldenrec.com:11911/ftp://goldenrec.com:11911/
►►Thanks,Thanks,
Dave Hoffman, Construction Services Manager – City of Fairfield, Ohio