Bring Your Strategy to Life TM
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Bring Your Strategy to LifeTM
CONTENT
Overview............................................................................................................... 2
The Problem.......................................................................................................... 3
Why Acceleration Point ...................................................................................... 4
About our Partners ............................................................................................... 5
Real Strategy ........................................................................................................ 9
Designed Organization ....................................................................................... 11
Strong Leaders...................................................................................................... 13
OVERVIEW
At Accelera on Point, we help organiza ons bring their strategy to life. We do this by ensuring that they start with a real strategy and help them design their organiza on to effec vely execute and drive meaningful outcomes.
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First, they don’t have an actual strategy. Many so-called strategic planning processes stop short. They provide the beginning of a vision or a collection of metrics, but they don’t have a real strategy that forces decisions toward a common goal.
Second, they built a strategy that their organization wasn’t capable of executing with their current team, resources, or structure.
Finally, they have a wrong strategy, one that is well designed for execution, but isn’t driving a meaningful outcome with their customers.
Why Do Organizations
Struggle to Make Progress?
THE PROBLEM
Many companies, func ons, or departments work on strategies for weeks, months, or years and yet do not make any true progress toward outcomes.
There are three common issues when strategies aren’t working.
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The Accelera on Point team collec vely has decades of experience crea ng strategies for organiza ons, func ons, and departments. What sets us apart is our understanding of how people, processes, and technology work together systema cally to effec vely execute strategy in complex organiza ons.
We have hands-on prac cal experience leading teams and projects for mul -billion dollar companies in many industries including pharmaceu cal, retail, transporta on, technology, nonprofits, and government.
Our work has received numerous industry best prac ce awards and been celebrated by the companies we have worked with for our impact on employees, customers, and shareholders.
WHY ACCELERATION POINT
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For over twenty years, Sco has coached leaders and been the architect of organiza onal effec veness strategies. He has helped Fortune 500 companies and global nonprofit organiza ons to drama cally grow sales, strengthen and retain customer rela onships, and increase the effec veness of teams.
He has provided his exper se across many industries including pharmaceu cal , retail, transporta on, and service organiza ons. His work has been recognized as best in class by mul ple industry associa ons, and he has earned the honor of being named a member of Chief Learning Officer’s Learning Elite. Sco is a sought a er speaker, facilitator, and member of the business faculty at mul ple universi es.
His prac cal hands-on experience is accompanied by a master’s degree in organiza onal leadership and doctoral work in business administra on. He holds many industry-leading cer fica ons and is a cer fied structural consultant.
ABOUT OUR PARTNERS
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SCOTT THOMPSON
David has been designing and re-engineering organiza ons, processes, and systems over the past 20 years for private and public mul -billion dollar companies in the retail, hospitality, consumer packaged goods, and pharmaceu cal industries.
He has been recognized by mul ple companies and industry organiza ons for his contribu ons to customer service, employee empowerment, and shareholder value. David has provided his exper se in strategic thinking, leadership, and driving difficult change management ini a ves within organiza ons.
David holds a bachelor’s degree in physics and an MBA in finance. He has held numerous execu ve posi ons at Fortune 500 and Fortune 100 companies in finance, organiza onal effec veness, learning and development, call centers, opera ons, communica ons, and more.
He has led teams with hundreds of employees and budgets over $1B. He is a hands-on leader who teaches others how to create a strategy, design the suppor ng ini a ves and organiza on, and drive it through implementa on and support.
David’s approach to projects is to focus on growing shareholder value by empowering the employees closest to the customer to deliver excep onal service.
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DAVID VOIGHT
When you engage with Accelera on Point, we will bring our systema c thinking, our experience, and our passion for implemen ng customer-focused and employee-friendly solu ons for your organiza on.
Some of our work has included:
Operating model design
Call center processes and performance improvements
Employee productivity management system design
Customized learning management systems implementation
Support function in-sourcing and consolidation
Retail labor model design and deployment
World-class training & development implementation
Communication portal development
Customer-focused strategy development
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BRING
YOUR STRATEGY
TO LIFETM
Re
al S
trate
gy
Designed
Org
an
iza
tion
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Does your company have a strategy that effec vely differen ates your organiza on from its compe tors? Are you mee ng and exceeding your customer’s expecta on?
At Accelera on Point we help organiza ons design real strategies that address 8 key elements.
The most important element of an organiza on’s strategy is ensuring there is a match between their offer and what their customers most highly value. By focusing on specific customer segments and truly understanding what they need, you can build an offer they can’t refuse.
REAL STRATEGY
CUSTOMER FOCUSED
Many organiza ons or leaders approach their work in a very incremental way, trying to make modest adjustments hoping for a substan al change in results. A real strategy is going to make a material change for the team members, shareholders, and customers.
MEANINGFUL IMPACTS
Do you have a real strategy?
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To achieve your strategy, all ini a ves, opera on decisions, individual priori es, resource alloca ons, and focus must work together to move the organiza on successfully down the strategic roadmap.
CASCADES TO INITIATIVES & GOALS
No organiza on has enough resources to invest me and money into every interes ng idea. New concepts need to be challenged and ve ed against a strong strategy. A real strategy will act as a guidepost for an organiza on and force focus on ini a ves and investments.
FORCES CHOICE
Sustainable change cannot be accomplished without a solid metric and measurement approach. Successful organiza ons measure progress against the strategic plan, key ini a ves and leading indicators.
MEASUREMENTS & METRICS
Strategy is different than aspira on. An organiza on cannot simply say they want to move from #5 to #1 in an industry and expect alignment and execu on. Strategies need to be based on meaningful insights and achievable by the organiza on in order to make progress.
BASED IN REALITY
It is imprac cal to have a three-year plan and not understand how the organiza on is progressing toward the objec ves. Strategic outcomes don’t happen overnight, but there should be milestones along the way to indicate whether the organiza on is making progress.
CLEAR MILESTONES
Strategies must fully explain both what needs to be done and how. If your strategy lives at the boardroom level, it isn’t going to be ac onable. Strategies need to be effec vely translated down far enough into the organiza on to drive alignment.
CLEARLY UNDERSTOOD
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DESIGNED ORGANIZATION
When a company has a well-defined strategy, one of the next steps is to make sure the right organiza on structure, roles, and individuals are available to execute the necessary ini a ves. We evaluate your organiza on structure, roles and responsibili es, hiring prac ces and much more to make sure your company has the right people to execute the strategic plan.
RIGHT ROLES AND RIGHT PEOPLE
Processes are the string that es the work of mul ple individuals or teams together toward a result. Designing simple processes is complex because of the need to understand how different parts work together. Through feedback, analy cs, and observa on, we make sure your processes are customer focused and employee friendly.
SIMPLE PROCESSES
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High performing teams require effec ve tools and systems. The necessary complexity of workflow, data integrity, security, and access needs to be handled in the background behind a user experience that is intui ve and simple to use by the team. We help organiza ons design systems that make it easy to serve internal and external customers.
EMPOWERING SYSTEMS
It is cri cal to provide the right learning for your team to effec vely perform their role. We help teams develop a holis c learning strategy including role-based curriculum, high impact course design and learning technology.
RIGHT KNOWLEDGE AND SKILLS
Implementa on is one of the most important and o en overlooked phases of a project or strategy. It is cri cal to understand the level of change required within the organiza on and have a plan to engage the organiza on around it. We help organiza ons posi on their leaders to lead change, match the implementa on approach to the level of change required, and embed new ini a ves into the daily opera ons of the business.
IMPLEMENTATION & CHANGE
Driving high levels of performance occurs every day in every interac on leaders have with their team. We help teams set goals and objec ves, implement effec ve coaching, ensure effec ve measurement, and build reward and recogni on that reinforces the desired performance.
ACCOUNTABILITY & REWARD
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STRONG LEADERS
Execu ve career growth o en includes taking on responsibili es for processes or departments where you have li le exper se or experience. We help leaders develop the financial, opera onal, and team leadership exper se to grow their careers and achieve meaningful outcomes.
UNDERSTANDING BUSINESS
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To be a great leader, you need to create a vision that drama cally improves the outcomes for your team, customers and shareholders. We help leaders create a compelling vision for their department or organiza on.
CREATING A COMPELLING VISION
You need the support of your organiza on to execute a meaningful vision. This requires influencing stakeholders through compelling stories, presenta on of data, and solid business cases. You need to demonstrate that the outcomes are meaningful and achievable. We help leaders engage your organiza on and gain the support necessary to make meaningful change that drives significant outcomes.
ABILITY TO INFLUENCE CHANGE
Just as an organiza on needs a plan to achieve its goals, a leader needs a plan to achieve career objec ves. You need to understand your personal brand and career aspira ons and have a clear understanding of your capabili es. We help leaders plan the next steps in their career and ensure successful transi ons.
GROWING YOUR CAREER
As a leader, your success and happiness goes beyond what you achieve for your organiza on. Developing strong personal rela onships, physical health, and financial security can have a profound impact on your ability to achieve your goals and aspira ons. We help leaders think through these aspects of their lives and provide guidance and coaching on achieving their desired outcomes inside and outside the office.
THE LIFE OF A LEADER
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