SteelCentral AppResponse Implementation Service Accelerate Your Riverbed® SteelCentral™ AppResponse Deployment and Time to Value Proven Methodologies to Increase Adoption and Utilization Maintaining a holistic view of your IT infrastructure is critical to continuously delivering exceptional applications. That’s why your organization has selected SteelCentral AppResponse for advanced application and transaction insight, end-user experience monitoring, and deep network intelligence. To quickly realize the benefits of SteelCentral AppResponse, you need expert guidance on how to quickly operationalize the solution within your IT environment. And while SteelCentral AppResponse delivers valuable information out of the box, many advanced capabilities and integrations are possible to truly tailor the solution to your unique business requirements. Earn a faster time to value for your investment with the SteelCentral AppResponse Implementation Service from Riverbed Professional Services (RPS) to achieve the following outcomes: • Enhanced visibility into selected application performance • Integration between purchased Riverbed components and other applicable systems such as event managers using built-in capabilities • Reporting and alerting configuration • Knowledge transfer from field experts for configuration, maintenance, and data analysis and insight • Faster Riverbed solution adoption and time to value Key Service Benefits • Accelerate your ROI with Riverbed’s proven expertise and best practice methodologies • Enjoy peace of mind with a ready- to-run, Riverbed-validated solution • Streamline operations by implementing reliable, prescriptive, and repeatable workflows • Avoid costly mistakes and minimize disruptions to business and IT operations • Enhance knowledge and proficiency with targeted knowledge transfer sessions • Establish an expansion-ready framework to easily accommodate future needs
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SteelCentralAppResponseImplementationService
AccelerateYourRiverbed®SteelCentral™AppResponseDeploymentandTimetoValue
ProvenMethodologiestoIncreaseAdoptionandUtilizationMaintainingaholisticviewofyourITinfrastructureiscriticaltocontinuouslydeliveringexceptionalapplications.That’swhyyourorganizationhasselectedSteelCentralAppResponseforadvancedapplicationandtransactioninsight,end-userexperiencemonitoring,anddeepnetworkintelligence.ToquicklyrealizethebenefitsofSteelCentralAppResponse,youneedexpertguidanceonhowtoquicklyoperationalizethesolutionwithinyourITenvironment.AndwhileSteelCentralAppResponsedeliversvaluableinformationoutofthebox,manyadvancedcapabilitiesandintegrationsarepossibletotrulytailorthesolutiontoyouruniquebusinessrequirements.
EarnafastertimetovalueforyourinvestmentwiththeSteelCentralAppResponseImplementationServicefromRiverbedProfessionalServices(RPS)toachievethefollowingoutcomes: • Enhancedvisibilityintoselectedapplication
performance
• IntegrationbetweenpurchasedRiverbedcomponentsandotherapplicablesystemssuchaseventmanagersusingbuilt-incapabilities
• Reportingandalertingconfiguration
• Knowledgetransferfromfieldexpertsforconfiguration,maintenance,anddataanalysisandinsight
• FasterRiverbedsolutionadoptionandtimetovalue
KeyServiceBenefits • AccelerateyourROIwithRiverbed’s
provenexpertiseandbestpracticemethodologies
• Enjoypeaceofmindwithaready-
to-run,Riverbed-validatedsolution
• Streamlineoperationsbyimplementingreliable,prescriptive,andrepeatableworkflows
• Avoidcostlymistakesandminimize
disruptionstobusinessandIToperations
• Enhanceknowledgeandproficiencywithtargetedknowledgetransfersessions
• Establishanexpansion-readyframeworktoeasilyaccommodatefutureneeds
ServiceOverviewRPSleveragesproven,repeatableimplementationmethodologiestoensureconsistentandpositiveoutcomes.TheSteelCentralAppResponseImplementationServiceisdeliveredthroughthefollowingphases:
Phase1:PlanLaythefoundationforasuccessfulimplementationbygatheringrequirementsandcreatingadesignand/orimplementationplan.
Phase2:Configure PreparetheproductsforfinalimplementationwithspecificconfigurationsthatmeettherequirementsgatheredduringPhase1.
Phase3:EnableConfiguretheproductstoenableimmediatebusinessvaluewhilevalidatingdatacollection,reportdata,andalertingmatchestotherequirementsgatheredinPhase1.
Phase4:DocumentDocumentbestpracticesfordeployment,configuration,maintenance,andusage.
SteelCentralAppResponseImplementationServicesToprovideaddedflexibilitywhenaddressinguniquecustomerrequirementsanddesiredbusinessoutcomes,threedifferentpackagesoftheSteelCentralAppResponseImplementationServiceareavailable:Starter,Standard,andAdvanced.Thefollowingtableidentifiestheservicefeaturesincludedineachphaseandhighlightsthedifferencesbetweeneachpackage.ServicefeaturesidentifiedinthetablebelowarefurtherdescribedintheServiceFeatureDefinitionssectionofthisdocument.
ServicePhase ServiceFeature Starter Standard Advanced
Phase1:Plan
SolutionPlanning ü ü ü
SolutionDesign ü ü ü
Phase2:Configure
BaseConfiguration UptoFiveApplications Upto10Applications Upto10Applications
ModuleConfiguration ü ü ü
Riverbed®SteelCentral™PortalConfiguration
ü ü
Phase3:Enable
Application-SpecificDefinitions UptoFiveApplications Upto10Applications Upto10Applications
SteelCentralPortalStandardDashboards
UptoOneDashboard UptoOneDashboardperApplication
SteelCentralPortalCustomDashboards
UptoOneDashboardUptoTwoDashboardsper
Application
Alerts UptoTwoSLAAlertsUptoTwoAlertsper
ApplicationSteelCentralAppResponseCustomReports
UptoFiveReports Upto10Reports
SteelCentralPortalApplicationMaps
UptoOneMapperApplication
RiverbedPortfolioIntegration FlowExportonly FlowExportonly ü
Phase4:Document
As-builtDocument ü ü ü
StandardOperatingProcedures ü ü
OperationalBestPractices ü
ProductsTheapplicableproductsthatwillbeconfiguredaspartoftheservicesprovidedforeachpackageversionareasfollows:
Service ApplicableProducts
SteelCentralAppResponseStarterImplementation
OnephysicaloruptofivevirtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)
SteelCentralAppResponseStandardImplementation
Uptotwophysicalorupto10virtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)
SteelCentralAppResponseAdvancedImplementation
Uptotwophysicalorupto10virtualSteelCentralAppResponseappliances(optionalASAandWTAmodulesarerequiredforAppResponseversion11andhigher)
ServiceFeatureDefinitions
ServiceFeature Definition
SolutionPlanning Reviewrequirementsandplanhigh-levelactivitiesrequiredtoaccomplishtheimplementationtaskswiththecustomer.
SolutionDesignReviewcustomer’snetwork,application,andmanagementsystemarchitecture,determineconfigurationrequired,andprovideguidanceforproductdeployment.
BaseConfigurationInitialconfigurationofappliance,includingmanagementIPaddress,emailgateway,externalauthenticationsource,backups,andproductupdates.
ModuleConfigurationConfigurationofpurchasedSteelCentralAppResponsemodulesasrelatedtothespecificapplicationsidentifiedforagivenengagement.Upto10CXTraceragentswillbedeployed,asapplicable.
SteelCentralPortalConfigurationAddimplementedRiverbedproductasadatasourcetoSteelCentralPortal.IfaSteelCentralPortallicensehasnotbeendeployed,thisincludesperformingbasedeploymentinordertoaddthedatasource.
Application
Upto20uniquecomponentsbehindone“entry”IPaddresswithinonedatacenterthatprovideservicestosatisfyindividualrequests(multipleJavaor.NETapplicationsononehostcountasmultiplecomponents).Iftheapplicationisweb-based,theapplicationdefinitioncanhaveuptofiveuniqueURLpatterns.
SteelCentralPortalStandardDashboard
StandarddashboardsthatareavailableoutoftheboxwhenSteelCentralPortalispurchased.
SteelCentralPortalCustomDashboard
Customized,application-specificSteelCentralPortaldashboardviewsthataredevelopedduringthecourseoftheimplementationservice.
AlertAnalertisbasedeitheroncustomer-providedSLAs(thresholds)orfromabaselineanalysisofatleastoneweekofhistoricaldata.
ServiceFeature Definition
SLAAlert Analertthatisbasedonacustomer-providedSLA(threshold).
SteelCentralAppResponseCustomReports
InsightreportscreatedusingtheSteelCentralAppResponseInsightDevelopmentKit.
SteelCentralPortalApplicationMapAnapplicationmodelincludingtheapplicationmapandthecorrespondingviewscreatedbySteelCentralPortal.
RiverbedPortfolioIntegrationConfigurestandardintegrationsapplicabletoSteelCentralAppResponsewithotherRiverbedproductsthecustomerowns(e.g.,drill-downsfromSteelCentralPortal,SteelFlowWTA,FlowExporttoRiverbed®SteelCentral™NetProfiler,etc.).
As-builtDocumentDocumentationdetailingdeploymentandconfigurationperformedaspartoftheRiverbedproductimplementation.
StandardOperatingProceduresDocumentationonbestpracticesforconfiguringandmaintainingtheproductsuchasupdatingsoftwareversions,applicationdefinitions,reports,etc.
OperationalBestPractices Documentationoncommontriageworkflowsusingtheproduct.
ScopeTheSteelCentralAppResponseImplementationServicesaredeliveredremotelyunlessapplicableTravel&Expenses(T&E)arepurchasedseparately.Allactivitiesaredoneinconsecutivedays.TheserviceisexpectedtobecompletedwithinthreemonthsofpurchaseunlessotherwisespecifiedintheAgreement.ThisservicedoesnotincludeanyRiverbedproductsoranyapplicationperformancetroubleshootingoranalysis.AllRiverbedproductsmustbepurchasedseparately.
InvoicingandPricing• Forpricinginformation,ortocreateacustomizedengagement,pleasecontactyourRiverbedProfessionalServices
[email protected].• Theservicesdescribedhereinwillbedeliveredinphasesassetforthinthisdocument.• Feesmaybeinvoiceduponcompletionofeachphase.Feesforeachphasemaybeinvoicedinequalamountsbased
onthetotalamountoffeesdividedbythetotalnumberofphases.• IfyouarepurchasingdirectlyfromRiverbed,additionaltermsandconditionsapplicabletoinvoicingandpaymentsare
setforthintheAgreement.IfyouarepurchasingthroughanauthorizedRiverbedchannelpartner,pleasecontactyourchannelpartnerrepresentativefordetailsoninvoicing,payment,andfees.
• AllProfessionalServicesprovidedbyRiverbedaresubjecttotheapplicabletermsandconditionsavailableat
www.riverbed.com/termsandconditions/professionalservices(ifyouareaRiverbedcustomer)oratwww.riverbed.com/partnerprofessionalservicesterms(ifyouareanauthorizedRiverbedchannelpartner)(“Agreement”).IfyouhaveaseparatemutuallysignedagreementwithRiverbedthatexpresslycoversthesaleofProfessionalServices,thatagreementwillgovernyourpurchaseofProfessionalServices,providedthatintheeventofaconflictbetweenthatagreementandtheAgreement,theAgreementwillcontrolsolelywithrespecttotheProfessionalServicessetforthinthisBrochure.
AboutRiverbed
Riverbed,atmorethan$1billioninannualrevenue,istheleaderinapplicationperformanceinfrastructure,deliveringthemostcompleteplatformforthehybridenterprisetoensureapplicationsperformasexpected,dataisalwaysavailablewhenneeded,andperformanceissuescanbeproactivelydetectedandresolvedbeforeimpactingbusinessperformance.RiverbedenableshybridenterprisestotransformapplicationperformanceintoacompetitiveadvantagebymaximizingemployeeproductivityandleveragingITtocreatenewformsofoperationalagility.Riverbed’s27,000+customersinclude97%oftheFortune100and98%oftheForbesGlobal100.Learnmoreatriverbed.com/services.
©2017RiverbedTechnology.Allrightsreserved.RiverbedandanyRiverbedproductorservicenameorlogousedhereinaretrademarksofRiverbedTechnology.Allothertrademarksusedhereinbelongtotheirrespectiveowners.ThetrademarksandlogosdisplayedhereinmaynotbeusedwithoutthepriorwrittenconsentofRiverbedTechnologyortheirrespectiveowners.
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