Academic Audit Report Sample

7/30/2019 Academic Audit Report Sample

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ACADEMIC AUDIT REPORT

M.S./M.Sc. (Q.M) & H.R.M.

PIQC/SUPERIOR UNIVERSITY LAHORE

PIQC INSTITUTE OF QUALITYPAKISTAN


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Audit Findings:

A comprehensive academic audit was conducted by PIQC on June 14, 2009 in order to evaluate the effectiveness of M.S./ M.Sc (Quality Assurance

Management) & Human Resource Management. Following strategy was followed during the course of this audit:

Students feedback forms were circulated to the relevant students for obtaining the feedback based on blooms taxonomy. Students have torate the learning level achieved in case of each topic taught in that particular subject class. Also they have to show the motivation level in

each relevant topic. They were also asked the following questions:

a) Consideration of topic from this course for researchb) Application of this course in your present jobc) Relevance of the subject to career in general

Interviews of the students (in the categories of below average, average & above average) Informal interviews of the faculty members of H.R.M (Organizational Behavior, Compensation & Performance Management) and

Q.A.M. ( Q.M.S. & Metrology)

Following were my observations during the course of audit based upon my personal observations and suggestions from students and teachers:

i) Class timing discipline is not being implemented by the students in its real perspective. Classes of both disciplines have to start at 09:30a.m. but up to 11:30, the students were coming. And the instructors are marking their attendance as well. Now I wonder the time of

lecture which has been passed how he / she should cover or make up. Timing discipline should be followed at every cost.

ii) Class discipline should also be strictly followed. A presentation of assignment was being delivered by the students of M.S. Humanresource Management. As soon as a group of students delivered the assignment, that group went out of the institute and same practice


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was being followed by other fellows. I would strongly recommend that students must also attend the presentations of the fellow groups

as well so as to enhance the learning levels. And instructors must also make this practice implement able.

iii) Cheating, a very chronic problem. It has been pointed out by the extraordinary students of the class (H.R.M.) that this practice isfollowed up to the extent that they are saving their data in the memory of mobile phones and going to wash rooms for studying the same

and then copying it in the class room. Mobile phone usage should be strictly prohibited at least during the course of exam in order toavoid the bad repute being created with this practice.

iv) Theoretical levels of the topics are being addressed most rigorously but their practical level is poor in some of the areas as shown in theannexure attached in the coming sheets. It must be essential for every faculty member to discuss the relevant case studies with the

students so as to inculcate the practical application of the theory. If it is possible some relevant videos or clips must also be arranged in

order to create interest or motivation in the subject concerned.

v) M.S. and M.Sc levels should be treated on separate basis because the research is being primary element in case of M.S. programmewhereas students belonging to M.Sc programme are mostly the practicing Managers.

vi) Library and net facilities are not available here at PIQC on Sunday.vii) Scheduling of the courses should further be improved. If some of the classes have been missed, the topics should not be covered in the

same time, a weeks time or so should be enhanced in order to cover the topic.

viii) Defined Course outcomes are not relevant to the course outline defined. So these objectives must be revised in relevance to the coursecurriculum and to enhance the analysis and synthesis levels of knowledge amongst the students.

ix) Facilities like generators & multimedia should be improved upon in this load shedding atmosphere.x) Schedules of the classes should be well organized. Deviation from the planned schedule should also be addressed in order to find out

the root cause of the problems. It is suggested strongly to compare the plans both designed and implemented.

xi) Attitude problems have been reported by the students that the students coordinator is very rigid and deal with the students like enemiesand no cooperation is available from her side. I have probed in to the matter but no solid point came out of the discussions with the

students.


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5/22

As instructors, its our prime responsibility to impart learning up to the level of Application, Analysis

and Synthesis and this is quite evident in case of teaching of Leadership & Organizational

Behavior. And also if we see the box plots of Organizational behavior, the motivation level amongst

the students is on the higher side as level 1 represent the least level of motivation and the level 5

represents the highest level of motivation.

Powe

r,Politi

cs&Ne

gotiaton

Perception

&Decisi

onmaking

Organiz

ationalS

tructu

re&workd

esign

Organiz

ational

Cultu

re

Organiz

ation

alCh

ange

&Stre

ssManag

ement

Motiv

ation

&Valu

es

Leadership

Intro

toOB

Grou

pBe

havio

rs&Team

Attitu

de&Job

Satis

facti

on

5

4

3

2

1

Topic

Motivatio

nLevel

Boxplot of Motivation Level of OB


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The class of Compensation & Performance Management is mainly focused on imparting Application

and analytical level of learning. We must also focus our attention to impart synthesis level of

learning amongst our students.

If we look at the box plots of Compensation & Performance Mgt. it is quite evident that motivation

level of students is quite weaker and steps be taken by changing the teaching methodology or style,

to enhance this level as in most of the cases, the lower whisker starts from 1 which is the least degree of motivation.

Strat

egic

&Ge

neral

Con

siderat

ionofP

erfo

rman

ceMgt

Objec

tives

ofC

ompe

nsation&

Rewa

rds/In

centive

Pay

Introdu

ction

toComp

ensatio

n

Group

Beha

viors

&Te

am

Exte

ndingCom

pens

ation

Syste

m

Desig

ningPe

rform

ance

App

raisalS

yste

m

Desig

ning

Comp

ensatio

nSyste

mEm

ploye

ebe

nefit

s

Desig

ningCom

pens

ation

Syste

m

Cond

uctin

gAp

praisa

ls

Comp

ensation

Poli

cyFram

ework

uilding

Pay

Stru

cture

that

reco

gnize

indiv

idual

Cont

ribution

5

4

3

2

1MotivationLe

vel

Boxplot of Motivation Level of C & PM


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INTEREST LEVEL FOR CHOSING TOPIC FOR

RESEARCH FROM THIS COURSE

0

5

10

15

20

Compensation &

Performance

Mgt

O.B. &

Leadership

Recruitment &

Selection

SUBJECTS TO BE CHOSEN

No.s

ofRespondants

No

Yes

May Be

Not mentioned

APPLICATION OF THE COURSE IN JOB

0

5

10

15

20

25

Compensation &

Performance

Mgt

O.B. &

Leadership

Recruitment &

Selection

COURSES

No.

ofrespondants

No

Yes

May Be

Not mentioned


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In case of SPC techniques, the main focused area of learning level is knowledge and

comprehension while it is strongly recommended to focus the attention on application, analysis and

synthesis level of learning as well.

If we talk about level of motivation, mostly responses fall below 3 and lower whisker starts from

least degree of motivation 1.

Sys.A

pproa

ch&

Quality

Mgt

Sampli

ng

Process

Cap

abilit

yAnalys

is

Pro

babil

ity&St

atisti

cs

Measu

rementS

yste

ms

Implemen

tatio

n;TQM

&QFD

Graphic

alTe

chniq

ues

D.O.E

ControlC

harts

BASIC

CONC

EPTS

Adva

nced

Topics

5

4

3

2

1

Topic

MotivationLevel

Boxplot of Motivation Level of SPC


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Syste

mof

Unit

s

Q

uality

Syste

ms

Metrolo

gyApplic

ation

s

LabMgt

Std.

ISO

17025

Intro

toMetrolog

y

Inspe

ction

s

Calib

ratio

n

BASI

CCO

NCEP

TS

5

4

3

2

1

Topic

Motivation

Level

Boxplot of Motivation Level of Metrology


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In this case as well, knowledge and comprehension level of learning is mainly focused .Now we

must turn our efforts towards imparting application, analysis and synthesis level of learning as well.

If we look at the box plots of motivation, most of the responses fall on the highest level of motivation 5.


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R

esou

rceMg

t.In

frastr

uctu

re&

worke

nviro

nment

QM

SPrin

ciples

&Req

uirem

ents

QMS

Aud

iting&

Certific

ation

Q.Po

licy,QMS

Planning

,Respo

nsibilit

y&

Autho

rity,

Mgt

.Review

Q.Man

ual,C

ontrl

ofD

oc,Mgt.

Com

mit,

Custo

merFo

cus

Purcha

sing,

Contrl

ofp

rod.

&se

rvice

prov

ision

s

Plan

ningof

pro

duct

realiz

ation

, custo

merr

elated

pro

cesse

s

Monit

oring

&mea

sure

ment

ofp

roce

sses

Fund

amental

sofQ

.M,MIS

UDER

STAN

DING

S

D

evelo

ping

effec

tivedo

cuments,

QMS

Pro

jectM

gt

Custo

mer

commu

nicati

on,d

esign

&dev

elopm

ent

lof

mon

itorin

g&measu

ringe

quip.

,mea

sureme

ntof

custo

mers

atisf.

IQA

5

4

3

2

1Mo

tivationLevel

Boxplot of Motivation Level of QMS


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INTEREST LEVEL FOR CHOSING TOPIC FOR RESEARCH

FROM THIS COURSE

3

5

2

3

1

5

1 1

0

0

1

2

34

5

6

SPC Metrology QMS

SUBJECTS FROM WHICH RESEARCH TOPIC IS TO BE

CHOSEN

N

o.sofRespo

ndants

NoYes

May Be


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APPLICATION OF THE COURSE IN JOB

1

0 0

2 2

6

3 3

11

2

001

2

3

4

5

6

7

SPC Metrology QMS

SUBJECTS OF APPLICATION IN JOB

N

o.sofrespo

ndants

No

Yes

May Be

Not mentioned


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Most of the participants respond that Quality Management system application in their job is on the higher level and application of SPC and Metrology

is on the lower level.

The upcoming slide shows that SPC is most relevant to the careers of students / professionals in

their job, then is the level of QMS and Metrology is least relevant to their careers in general


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RELEVANCE OF THE SUBJECT TO CAREER IN GENERAL

0

1

0

7

2

6

0

3

1

0

1

001

2

3

45

6

7

8

SPC Metrology QMS

SUBJECTS CHOSEN

N

o.sofrespo

ndants

No

Yes

May Be

Not mentioned


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CONCLUSIONS:

Based upon the severity of problems encountered following is my proposed priority:

Course objectives / targets should be redefined in line with the course outline and keeping in view the bloomstaxonomy.

Motivation level of students in the subjects of Metrology, SPC, Recruitment & Selection, Compensation and PerformanceManagement is on the lower side. This is to be enhanced by changing the teaching style / methodology/ by enhancing

group discussions / by sharing views.

Practical aspect of the courses should be primarily focused and every subject of course must also be supportedby real life case studies. Group discussions should further be enhanced keeping in view that we have to inculcate the

analysis as well as synthesis level in our students, not just the knowledge or comprehension level. M.S. and M.Sc

programmes should be focused separately.

Cheating is very simple issue to be resolved. Just we have to announce our policy with regards to this issue andsame policy should be implemented.

Class timing and class discipline issues must be resolved immediately. Only 15 minutes relaxation is to beprovided and after 15 minutes, the student must be marked absent and it should be the responsibili ty of the instructor.

PRESENTED & COMPILED BY


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