Academic and Support Services Assessment Report Fall …...Academic and Support Services Assessment Fall 2015 Total UHCL without Written Comments December, 2016 Which school will you

Office of Institutional Effectiveness

Academic and Support Services Assessment Report

Fall 2015

Total UHCL Without Written Comments

December 2016

University of Houston-Clear Lake Office of Institutional Effectiveness Academic and Support Services Assessment 2015 Summary In fall 2015, the Office of Institutional Effectiveness, sent out the Academic and Support Services Assessment (ASSA) to a random sample of 2,000 UHCL students and invited them to participate in the survey. The random sample of students was selected from a list of all students who were enrolled at University of Houston-Clear Lake (UHCL) in fall 2015. The survey was built to capture the experiences and level satisfaction of students with different areas of academic and support service departments or facilities at UHCL. The online ASSA survey was conducted in the fall 2015 through spring 2016 using Qualtrics survey software; it was launched in October 20, 2015 and ended on March 31, 2016. Because the fall 2015 response rate was lower than expected for the survey, a second invitation was sent out on January 25, 2016 offering an incentive to the same random sample of students to complete the survey by March 31, 2016. The data can be divided by school, by degree level, by gender, by ethnicity, by program or any of the above combinations. The average completion time for the survey was 15 minutes. Attached is a short summary of data points by UHCL and by individual schools collected fall 2015 through spring 2016 in the Academic and Support Services Assessment. The ASSA Fall 2015 Total UHCL without Comments report is posted on the OIE website at the link listed below: http://prtl.uhcl.edu/institutional-effectiveness/institutional-research/university-survey Reports for individual schools with written comments can be requested from Mary Ballew at 281-283-3028 or [email protected].

Page 1, 12/09/2016 MLB-OIE: ASSA Fall 2015 Total UHCL without Comments.pdf

http://prtl.uhcl.edu/institutional-effectiveness/institutional-research/university-survey

mailto:[email protected]

UHCL

Demographics Information: • Respondents: A random sample of

2,000 UHCL students were invited to participate; the response rate was 2.8% (n=56).

• Gender: Fifty four academic

respondents answered the question about gender. Two students chose not to answer.

Males 37.0% (n=20) Females 63.0% (n=34)

• Ethnicity: Fifty four academic respondents answered the question about ethnicity. Two students choose not to answer.

White 40.7% (n=22) Black 11.1% (n=6) Hispanic 25.9% (n=14) Asian 9.3% (n=5) American Indian 0.0% (n=0) International 1.9% (n=1) Multi-racial 1.9% (n=1) Hawaiian/Pacific Islander 0.0% (n=0) Do not wish to disclose 9.3% (n=5)

• Degree Level: Fifty four academic

respondents answered the question about degree level. Two students chose not to answer.

Undergraduate 29.6% (n=16) Graduate 68.5% (n=37) Doctorate 1.9% (n=1)

Overall Satisfaction: • Statement: I am satisfied with the

educational experiences I have had at UHCL. 96.3% (n=53) of the UHCL respondents agreed with the above statement. One student chose not to respond.

• Statement: I would recommend UHCL to friends and family. 92.7% (n=51) of the UHCL respondents agreed with the above statement. One student chose not to respond.


School of Business (BUS)

Demographics Information: • Respondents: A total of 538 BUS

students were invited to participate; the response rate was 2.6% (n=14).

• Gender: Thirteen academic BUS

respondents answered the question about gender. One student chose not to answer.

Males 61.5% (n=8) Females 38.5% (n=5)

• Ethnicity: Thirteen academic BUS respondents answered the question about ethnicity. One student chose not to answer.

White 61.5 %( n=8) Black 7.7% (n=1) Hispanic 7.7% (n=1) Asian 15.4% (n=2) American Indian 0.0 % (n=0) International 0.0 % (n=0) Multi-racial 0.0 % (n=0) Hawaiian/Pacific Islander 0.0 % (n=0) Do not wish to disclose 7.7 % (n=1)

• Degree Level: Thirteen academic BUS

respondents answered the questions about degree level. One student chose not to answer.



educational experiences I have had at UHCL. 92.3% (n=12) of the BUS respondents agreed with the above statement. One student chose not to respond.

• Statement: I would recommend UHCL to

friends and family. 91.6% (n=10) of the BUS respondents agreed with the above statement. One student chose not to respond.


School of Human sciences and Humanities (HSH)

Demographics Information: • Respondents: A total of 641 HSH


• Gender: All academic respondents

answered the question about gender.

Males 26.3% (n=5) Females 73.7% (n=14)

• Ethnicity: All academic respondents answered the question about ethnicity.


• Degree Level: All academic respondents

answered the questions about degree level. Undergraduate 31.6% (n=6) Graduate 68.4% (n=13) Doctorate 0.0% (n=0)


educational experiences I have had at UHCL. 100.0% (n=19) of the HSH respondents agreed with the above statement.


friends and family. 100.0% (n=19) of the HSH respondents agreed with the above statement.


School of Science and Engineering (SCE)

Demographics Information: • Respondents: A total of 327 SCE


• Gender: Nine academic respondents

answered the question about gender. One student chose not to answer.

Males 66.7% (n=6) Females 33.3% (n=3)




Answered the questions about degree level



educational experiences I have had at UHCL. 100.0% (n=10) of the SCE respondents agreed with the above statement.


friends and family. 100.0% (n=10) of the SCE respondents agreed with the above statement.


School of Education (SOE)

Demographics Information: • Respondents: A total of 425 SOE


• Gender: All academic respondents

answered the question about gender.

Males 7.7% (n=1) Females 92.3% (n=12)




Answered the questions about degree level



educational experiences I have had at UHCL. 92.3% (n=12) of the SOE respondents agreed with the above statement.


friends and family. 84.6% (n=11) of the SOE respondents agreed with the above statement.


14 25.0%

19 33.9%

10 17.9%

13 23.2%

56 100.0%

Answer Response %

School of Business (BUS)

School of Human Sciences and Humanities (HSH)

School of Science and Computer Engineering (SCE)

School of Education (SOE)

Total

University of Houston-Clear LakeOffice of Institutional EffectivenessAcademic and Support Services Assessment Fall 2015 Total UHCL without Written CommentsDecember, 2016

Which school will you receive your degree from: (A response to this question is required.)

Note 1: There were a total of 2,000 UHCL students who were invited to take the Academic and Support Services Assessment (ASSA) for Fall 2015. Inearly Spring 2016, the same group of students were invited again to take the survey. 56 students completed the ASSA survey resulting in a 2.8% responserate.

Note 2: All NON-answered questions are EXCLUDED. Please note that this will change the TOTAL number of responses for each question since data varyaccording to whether students chose to respond or not respond to questions.


3 23.1%

1 7.7%

1 7.7%

0 0.0%

0 0.0%

0 0.0%

1 7.7%

0 0.0%

1 7.7%

0 0.0%

1 7.7%

2 15.4%

3 23.1%

0 0.0%

0 0.0%

0 0.0%

1 7.7%

0 0.0%

14 100.0%

Answer Response %

Accounting

Business Administration (MBA)

Environmental Management

Finance

Finance with a Concentration in Healthcare Administration

General Business

Healthcare Administration

Healthcare Admin/Business Administration (MHA/MBA)

Human Resource Management

International Business

Legal Studies

Management

Management Information Systems

Marketing

Professional Accounting

Obtained Dual Degree

Other

Healthcare Services

Total

MHA

Other

What is your primary degree program in the School of Business? {Choose one}


MHA

OtherWhat is your primary degree program in the School of Human Sciences and Humanities? (Choose one}


0 0.0%

0 0.0%

0 0.0%

2 10.5%

4 21.1%

0 0.0%

0 0.0%

0 0.0%

0 0.0%

0 0.0%

2 10.5%

0 0.0%

0 0.0%

0 0.0%

1 5.3%

2 10.5%

8 42.1%

0 0.0%

1 5.3%

0 0.0%

1 5.3%

0 0.0%

0 0.0%

0 0.0%

0 0.0%

0 0.0%

21 100.0%

Answer Response %

Anthropology

Art and Design

Behavior Analysis

Behavioral Sciences - General

Clinical Psychology

Communication

Criminology

Cross-Cultural Studies

Digital Media Studies

Family Therapy

Fitness & Human Performance

Geography

History

Humanities

Industrial/Organizational Psychology

Literature

Psychology

Public Service Leadership

School Psychology

Social Work

Sociology

Women's Studies

Obtained a Dual Degree

Other

Nursing

Political Science

Total

Other

What is your primary degree program in the School of Human Sciences and Humanities? (continued)


1 10.0%

0 0.0%

0 0.0%

1 10.0%

1 10.0%

2 20.0%

0 0.0%

1 10.0%

0 0.0%

1 10.0%

1 10.0%

1 10.0%

0 0.0%

0 0.0%

0 0.0%

1 10.0%

0 0.0%

10 100.0%

Answer Response %

Biological Sciences

Biotechnology

Chemistry

Computer Engineering

Computer Information Systems

Computer Science

Engineering Management

Environmental Science

Information Technology

Mathematical Sciences

Physics

Software Engineering

Statistics

Systems Engineering


Other

Physical Sciences

Total

Other

What is your primary degree program in the School of Science and Computer Engineering? {Choose one}


4 30.8%

0 0.0%

3 23.1%

0 0.0%

1 7.7%

0 0.0%

2 15.4%

1 7.7%

2 15.4%

0 0.0%

1 7.7%

1 7.7%

0 0.0%

0 0.0%

0 0.0%

15 100.0%

Answer Response %

Counseling

Curriculum & Instruction

Early Childhood Education

Educational Management

Educational Leadership

Instructional Design and Technology

Interdisciplinary Studies

Master Teacher Certification

Multicultural Studies in Education

Post-Baccalaureate Teacher Certification

Reading

School Library & Information Science

UHCL Certifications (not state certifications)


Other

Total

Other

What is your primary degree program in the School of Education? {Choose one}


20 37.0%

34 63.0%

54 100.0%

Answer Response %

Male

Female

Total

Gender


16 29.6%

37 68.5%

1 1.9%

54 100.0%

Answer Response %

Undergraduate

Graduate

Doctorate

Total

Degree Level


25 46.3%

29 53.7%

54 100.0%

Answer Response %

Full time

Part time

Total

Course Load


15 27.8%

39 72.2%

54 100.0%

Answer Response %

Day time student

Night time student

Total

I am primarily a:


0 0.0%

3 5.6%

9 16.7%

12 22.2%

8 14.8%

22 40.7%

54 100.0%

Answer Response %

Less than one

One

Two

Three

Four

More than four

Total

Number of years in attendance at UHCL:


22 40.7%

6 11.1%

14 25.9%

5 9.3%

0 0.0%

0 0.0%

1 1.9%

1 1.9%

5 9.3%

54 100.0%

Answer Response %

White

Black

Hispanic

Asian

Hawaiian or Pacific Islander

American Indian or Alaskan Native

International

Multi-racial

I do not wish to disclose this information

Total

Ethnicity


6 10.9%

49 89.1%

55 100.0%

Answer Response %

Yes

No

Total

Do you currently take classes at locations away from the main UHCL campus (e.g., Sugar Land, Pearland, CincoRanch, etc.)


9 16.4%

46 83.6%

55 100.0%

Answer Response %

Yes

No

Total

Are you currently enrolled in any web based or internet courses at UHCL?


6 50.0%

4 33.3%

1 8.3%

0 0.0%

1 8.3%

12 100.0%

Answer Response %

1-3 credit hours

4-6 credit hours

7-9 credit hours

10-12 credit hours

12 or more credit hours

Total

If you are currently taking web based/internet courses at UHCL, approximately how many credit hours are youtaking in this format?


The faculty address my concerns and problems withina reasonable amount of time. 55 3.5

The faculty are knowledgeable in their subject areas. 55 3.5

The faculty are courteous toward the students. 55 3.5

The faculty are willing to give me the time andassistance I need. 55 3.5

The advisement I receive from the faculty issatisfactory. 55 3.4

Question StronglyAgree Agree Disagree Strongly

Disagree Response AverageValue

32 21 1 1

34 17 3 1

34 18 1 2

32 19 2 2

29 22 3 1

FACULTY CONTRIBUTIONS Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.


Min Value 1 1 1 1 1

Max Value 4 4 4 4 4

Mean 3.5 3.5 3.5 3.5 3.4

Variance 0.4 0.5 0.5 0.6 0.5

StandardDeviation 0.6 0.7 0.7 0.7 0.7

TotalResponses 55 55 55 55 55

TotalRespondents 55 55 55 55 55

Statistic

The faculty addressmy concerns andproblems within a

reasonable amount oftime.

The faculty areknowledgeable in

their subject areas.

The faculty arecourteous toward

the students.

The faculty arewilling to give me

the time andassistance I need.

The advisement Ireceive from the

faculty issatisfactory.

Respondents 10

Statistic Value

FACULTY CONTRIBUTIONS (continued)

Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked

Please provide specific suggestions for improvement of faculty.


Min Value 1 1 1 1

Max Value 4 4 4 4

Mean 3.3 3.4 3.4 3.3

Variance 0.6 0.6 0.4 0.5

StandardDeviation 0.7 0.8 0.7 0.7

TotalResponses 55 54 55 55

TotalRespondents 55 54 55 55

StatisticThe staff members address myconcerns and problems within a

reasonable amount of time.

The staff membersare knowledgeable in

their service area.

The staff membersare courteous

toward students.

The staff members arewilling to give me the time

and assistance I need.

The staff members address my concerns and problemswithin a reasonable amount of time. 55 3.3

The staff members are knowledgeable in their servicearea. 54 3.4

The staff members are courteous toward students. 55 3.4

The staff members are willing to give me the time andassistance I need. 55 3.3



24 26 3 2

27 22 3 2

26 26 2 1

26 23 5 1

STAFF CONTRIBUTIONS Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.


Respondents 8

Statistic Value

Please provide specific suggestions for improvement of staff.


Non-faculty academic advisors in my school provide mewith sufficient information. 55 3.3

Non-faculty academic advisors in my school provide mewith accurate information. 54 3.3

Non-faculty academic advisors in my school provide mewith information in a timely manner. 54 3.3

Non-faculty academic advisors in my school areaccessible. 54 3.3

Non-faculty academic advisors in my school arecourteous. 54 3.4



23 26 3 3

23 25 3 3

24 25 2 3

20 31 1 2

23 29 1 1

NON-FACULTY ACADEMIC ADVISING Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.


Min Value 1 1 1 1 1

Max Value 4 4 4 4 4

Mean 3.3 3.3 3.3 3.3 3.4

Variance 0.6 0.6 0.6 0.5 0.4




StatisticNon-faculty academicadvisors in my school

provide me withsufficient information.

Non-faculty academicadvisors in my school

provide me withaccurate information.

Non-faculty academicadvisors in my school

provide me withinformation in a timely

manner.

Non-facultyacademic

advisors in myschool areaccessible.

Non-facultyacademic

advisors in myschool arecourteous.

Respondents 6

Statistic Value

NON-FACULTY ACADEMIC ADVISING (continued)

Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.

Please provide specific suggestions for improvement of non-faculty academic advising.


I am satisfied with the availability of class offerings. - 55 3.2

The classrooms are conveniently located on campus. 54 3.4

The campus facilities are clean and well maintained. 55 3.5

Campus services (e.g., parking, cafeteria) areconveniently located on campus. 55 3.3

Campus services are provided at a convenient time. 55 3.3

The time that I have waited to receive services hasbeen reasonable. 55 3.3

I feel safe on campus. - 55 3.4



17 31 7

26 26 1 1

30 22 2 1

23 26 3 3

22 28 4 1

20 31 2 2

26 26 3

CLASS OFFERING, FACILITIES, AND SAFETY Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.


Min Value 2 1 1 1 1 1 2

Max Value 4 4 4 4 4 4 4

Mean 3.2 3.4 3.5 3.3 3.3 3.3 3.4

Variance 0.4 0.4 0.4 0.6 0.5 0.5 0.4

StandardDeviation 0.6 0.6 0.7 0.8 0.7 0.7 0.6

TotalResponses 55 54 55 55 55 55 55

TotalRespondents 55 54 55 55 55 55 55

Statistic

I am satisfiedwith the

availability ofclass

offerings.

Theclassrooms

areconveniently

located oncampus.

The campusfacilities are

clean and wellmaintained.

Campus services(e.g., parking,cafeteria) are

conveniently locatedon campus.

Campusservices areprovided at aconvenient

time.

The time that Ihave waited to

receive serviceshas been

reasonable.

I feelsafe oncampus.

Respondents 12

Statistic Value

CLASS OFFERING, FACILITIES, AND SAFETY (continued)


Please provide specific suggestions for improvement in class offerings, facilities, and safety.


I have received printed information such as catalogs orbrochures explaining the services available. 55 3.2

The printed material that I receive is clear andunderstandable. 55 3.3

The printed material provides accurate information. 55 3.3

UHCL's website is easy to navigate. 55 3.1

I am satisfied with online registration. - 55 3.4

I am able to find the information that I need on myschool's web pages. 55 3.2



20 29 5 1

21 31 2 1

22 30 2 1

19 26 7 3

26 27 2

21 24 8 2

COMMUNICATIONS AND INTERNET SERVICES Please indicate the extent to which you agree with the following statements. Remember to keep your commentsfocused specifically on the question asked.


Min Value 1 1 1 1 2 1

Max Value 4 4 4 4 4 4

Mean 3.2 3.3 3.3 3.1 3.4 3.2

Variance 0.5 0.4 0.4 0.7 0.3 0.7

StandardDeviation 0.7 0.6 0.6 0.8 0.6 0.8

TotalResponses 55 55 55 55 55 55

TotalRespondents 55 55 55 55 55 55

StatisticI have received printed

information such as catalogsor brochures explaining the

services available.

The printedmaterial that I

receive is clearand

understandable.

The printedmaterialprovidesaccurate

information.

UHCL'swebsiteis easy

tonavigate.

I amsatisfied

with onlineregistration.

I am able to findthe information

that I need on myschool's web

pages.

Respondents 10

Statistic Value

COMMUNICATIONS AND INTERNET SERVICES (continued)


Please provide specific suggestions for improvement in communications and internet services.


5 9.1%

19 34.5%

20 36.4%

11 20.0%

55 100.0%

Answer Response %

Strongly Disagree

Disagree

Agree

Strongly Agree

Total

1 4 2.7 0.8 0.9 55 55

Min Value Max Value Average Value Variance Standard Deviation Total Responses Total Respondents

Should the need arise, I know how to file a complaint or suggestion on campus


4 7.4%

7 13.0%

34 63.0%

9 16.7%

54 100.0%

Answer Response %

Strongly Disagree

Disagree

Agree

Strongly Agree

Total

1 4 2.9 0.6 0.8 54 54

Min Value Max Value Average Value Variance Standard Deviation Total Responses Total Respondents

Respondents 7

Statistic Value

If I file a complaint or suggestion, I believe that it will be properly addressed.

Please provide specific suggestions for improvement in the complaint handling process.


Min Value 1 2 1 1

Max Value 4 4 4 4

Mean 3.5 3.5 3.2 3.5

Variance 0.4 0.3 0.5 0.5




Statistic Courteousnessof staff

Response to questionsand requests

Textbook availability for the firstweek of class

Convenience of online textbookreservations

Courteousness of staff 52 3.5

Response to questions and requests - 49 3.5

Textbook availability for the first week ofclass 49 3.2

Convenience of online textbookreservations 45 3.5

Question VerySatisfied Satisfied Dissatisfied Very

Dissatisfied Response AverageValue

28 22 1 1

28 19 2

19 24 5 1

25 17 2 1

BOOKSTORE


Respondents 7

Statistic Value

Specific suggestions to improve the services in the bookstore.


Min Value 1 1 1

Max Value 4 4 4

Mean 3.5 3.4 3.4

Variance 0.4 0.4 0.5

StandardDeviation 0.6 0.7 0.7

TotalResponses 44 44 49

TotalRespondents 44 44 49


Response to questions andrequests

Web services (e.g., payment plan, e-mail access to staff,credit card payment)

Courteousness of staff - 44 3.5

Response to questions and requests 44 3.4

Web services (e.g., payment plan, e-mailaccess to staff, credit card payment) 49 3.4



22 21 1

21 21 1 1

26 20 2 1

CASHIER'S OFFICE


Respondents 3

Statistic Value

Specific suggestions to improve services in the cashier's office.


Min Value 3 2

Max Value 4 4

Mean 3.5 3.5

Variance 0.3 0.3

Standard Deviation 0.5 0.5

Total Responses 51 49

Total Respondents 51 49

Statistic Courteousness of staff Response to questions and requests

Courteousness of staff - - 51 3.5

Response to questions andrequests - 49 3.5



27 24

27 21 1

Respondents 3

Statistic Value

Specific suggestions to improve services in the computer labs.

COMPUTER LABS


Min Value 2 2 2

Max Value 4 4 4

Mean 3.4 3.5 3.4


Standard Deviation 0.6 0.6 0.6

Total Responses 38 37 40

Total Respondents 38 37 40

Statistic Courteousness of staff Response to questions and requests Range of services offered

1 Courteousness ofstaff - 38 3.4

2Response toquestions andrequests

- 37 3.5

3 Range of servicesoffered - 40 3.4

# Question VerySatisfied Satisfied Dissatisfied Very


17 20 1

18 18 1

18 19 3

Respondents 4

Statistic Value

Specific suggestions to improve services in the copy center.

COPY CENTER


Min Value 1 1 1 1

Max Value 4 4 4 4

Mean 3.4 3.3 3.4 3.4

Variance 0.5 0.6 0.5 0.5





Response toquestions and

requests

Professional services available (e.g., careercounseling, resume preparation, interview

skills, job search strategy)

Employment opportunitychannel (e.g., job fair, job

listings, job referrals)



Professional services available (e.g., careercounseling, resume preparation, interview skills,job search strategy)

35 3.4

Employment opportunity channel (e.g., job fair,job listings, job referrals) 35 3.4



19 16 1 1

18 17 1 2

17 16 1 1

17 16 1 1

CAREER AND COUNSELING CENTER


Respondents 3

Statistic Value

Specific suggestions to improve services in the Career and Counseling Center.


Min Value 3 2 1 1

Max Value 4 4 4 4

Mean 3.5 3.4 3.3 3.4

Variance 0.3 0.3 0.7 0.6





Response toquestions

and requests

Variety of services (e.g., personalcounseling, academic counseling,

vocational counseling)

Educational programs (e.g.,psychological topics such as

depression, stress, domestic violence)

1 Courteousness of staff - - 22 3.5

2 Response to questions and requests - 22 3.4

3 Variety of services (e.g., personal counseling,academic counseling, vocational counseling) 22 3.3

4Educational programs (e.g., psychologicaltopics such as depression, stress, domesticviolence)

- 20 3.4

# Question VerySatisfied Satisfied Dissatified Very


11 11

10 11 1

11 8 2 1

10 9 1

PSYCHOLOGICAL COUNSELING SERVICES


Respondents 3

Statistic Value

Specific suggestions to improve services in psychological counseling.


Min Value 3 3

Max Value 4 4

Mean 3.5 3.6

Variance 0.3 0.2

Standard Deviation 0.5 0.5

Total Responses 32 32

Total Respondents 32 32

Statistic Courteousness of staff Response to questions and requests


Response to questions andrequests - - 32 3.6



17 15

19 13

Respondents 3

Statistic Value

Specific suggestions to improve the Dean of Student's Office.

DEAN OF STUDENTS OFFICE


Min Value 2 3 3

Max Value 4 4 4

Mean 3.5 3.5 3.6







Availability of services (e.g., doctor visit prices, free skillednursing assessment)


Response to questions and requests - - 22 3.5

Availability of services (e.g., doctor visit prices,free skilled nursing assessment) - - 22 3.6



13 9 1

11 11

13 9

Respondents 3

Statistic Value

Specific suggestions to improve health services.

HEALTH SERVICES


Min Value 3 3 2

Max Value 4 4 4

Mean 3.4 3.5 3.4







requests

Availability of services (e.g., extended time in distraction-freeenvironment for test taking, note taking services, sign language

interpreting)



Availability of services (e.g., extended time indistraction-free environment for test taking, notetaking services, sign language interpreting)

- 15 3.4



7 9

6 7

7 7 1

Respondents 4

Statistic Value

Specific suggestions to improve disability services.

DISABILITY SERVICES


Min Value 1 2 1 2

Max Value 4 4 4 4

Mean 3.5 3.5 3.5 3.5

Variance 0.4 0.3 0.5 0.4





Response to questionsand requests

Usability of web page (e.g., registration,transcript request)

Help withEServices Online



Usability of web page (e.g., registration,transcript request) 48 3.5

Help with EServices Online - 41 3.5



24 20 1 1

23 21 2

27 18 2 1

21 18 2

ACADEMIC RECORDS (REGISTRAR) OFFICE


Respondents 3

Statistic Value

Specific suggestions to improve services in the academic records office.


Min Value 2 2 2 2

Max Value 4 4 4 4

Mean 3.5 3.5 3.5 3.5

Variance 0.3 0.3 0.3 0.3





Response to questions and requests byphone and in person

The applicationprocess

The online feature to checkadmission status


Response to questions and requests by phoneand in person - 47 3.5

The application process - 48 3.5

The online feature to check admission status - 48 3.5



25 20 2

24 22 1

28 18 2

25 21 2

ADMISSIONS OFFICE


Respondents 2

Statistic Value

Specific suggestions to improve services in the admissions office.


Min Value 1 1 1 1

Max Value 4 4 4 4

Mean 3.4 3.4 3.3 3.4

Variance 0.4 0.5 0.6 0.5






requests

Web services (e.g.,accept/decline awards, loans by

web)Use of UHCL e-mail as an official

communication channel



Web services (e.g., accept/decline awards,loans by web) 44 3.3

Use of UHCL e-mail as an officialcommunication channel 45 3.4



22 20 1 1

21 18 3 1

19 21 2 2

21 21 2 1

FINANCIAL AID OFFICE


Respondents 3

Statistic Value

Specific suggestions to improve services in the financial aid office.


Min Value 2 1 1

Max Value 4 4 4

Mean 3.4 3.1 3.3





Statistic Courteousness of staff Quality of food Quality of services


Quality of food 40 3.1

Quality of services 40 3.3

Question Very Satisfied Satisfied Dissatisfied Very Dissatisfied Response Average Value

19 21 1

13 20 6 1

15 21 3 1

Respondents 2

Statistic Value

Specific suggestions to improve food services.

FOOD SERVICES


Min Value 3 3 2 3 3 3

Max Value 4 4 4 4 4 4

Mean 3.6 3.6 3.6 3.6 3.5 3.6

Variance 0.2 0.2 0.3 0.2 0.3 0.2






requests

Adequacy of print andonline resources provided

by the library

Usability oflibrary web

pages

Availability ofreference

assistance

Overallsatisfaction withNeumann Library



Adequacy of print and online resourcesprovided by the library - 49 3.6

Usability of library web pages - - 50 3.6

Availability of reference assistance - - 46 3.5

Overall satisfaction with Neumann Library - - 50 3.6



29 19

30 18

29 19 1

29 21

25 21

30 20

LIBRARY


Respondents 5

Statistic Value

Specific suggestions to improve services in the library.


Min Value 3 2 3

Max Value 4 4 4

Mean 3.4 3.4 3.5





Statistic Courteousness of staff Response to questions and requests Knowledge/competence of staff


Response to questions andrequests - 15 3.4

Knowledge/competence of staff - - 15 3.5



7 9

7 7 1

7 8

Respondents 3

Statistic Value

Specific suggestions to improve the services in the mathematics center.

MATHEMATICS CENTER


Min Value 1 1 1 3

Max Value 4 4 4 4

Mean 3.1 3.2 3.3 3.4

Variance 0.7 0.6 0.7 0.3






andrequests

Variety of services provided (e.g., women's services,diversity training, cultural programs, international services,

gay, lesbian, bisexual, transgender services)

Availability ofacademictutoringservices



Variety of services provided (e.g., women'sservices, diversity training, cultural programs,international services, gay, lesbian, bisexual,transgender services)

- 14 3.3

Availability of academic tutoring services - - 12 3.4



5 8 1 1

5 8 1

6 7 1

5 7

INTERCULTURAL & INTERNATIONAL STUDENT SERVICES


Respondents 2

Statistic Value

Specific suggestions to improve intercultural and international student services.


Min Value 3 3 3 3 3

Max Value 4 4 4 4 4

Mean 3.5 3.5 3.5 3.5 3.5

Variance 0.3 0.3 0.3 0.3 0.3






and requests

The extent to which I feel connected to theuniversity as a result of my interaction with the

Student Assistance Center (SAC)

The levelof personal

attention

Overallcustomer

satisfaction



The extent to which I feel connected to theuniversity as a result of my interaction with theStudent Assistance Center (SAC)

- - 35 3.5

The level of personal attention - - 35 3.5

Overall customer satisfaction - - 33 3.5



18 16

17 16

18 17

18 17

17 16

STUDENT INFORMATION AND ASSISTANCE


Respondents 2

Statistic Value

Specific suggestions to improve student information and assistance.




The variety of leadership programs (e.g.leadership workshops, community outreach day,leadership conference)

- - 34 3.6

Variety of opportunities to be involved oncampus through student organizations/clubs - 34 3.6

Variety of performing arts programs (e.g.,classical music, comedy, vocal ensemble, play,dance, Bayou theater productions)

- 32 3.5

The process of obtaining ID cards - - 35 3.5



16 14

18 11 1

19 15

20 13 1

17 13 2

19 16

STUDENT LIFE OFFICE


Min Value 3 2 3 2 2 3

Max Value 4 4 4 4 4 4

Mean 3.5 3.6 3.6 3.6 3.5 3.5

Variance 0.3 0.3 0.3 0.3 0.4 0.3





Responseto

questionsand

requests

The variety ofleadership programs

(e.g. leadershipworkshops,

community outreachday, leadership

conference)

Variety ofopportunities to be

involved oncampus through

studentorganizations/clubs

Variety of performingarts programs (e.g.,

classical music,comedy, vocal

ensemble, play, dance,Bayou theaterproductions)

Theprocess

ofobtainingID cards

Respondents 2

Statistic Value

STUDENT LIFE OFFICE (continued)

Specific suggestions to improve the services in student life.


Min Value 3 3 2 3 3

Max Value 4 4 4 4 4

Mean 3.5 3.5 3.4 3.6 3.6

Variance 0.3 0.3 0.3 0.2 0.3






The instruction received inthe center

Onlinescheduling

Onlinetutoring


Response to questions andrequests - - 26 3.5

The instruction received in thecenter - 25 3.4

Online scheduling - - 23 3.6

Online tutoring - - 20 3.6



14 13

13 13

12 12 1

14 9

11 9

WRITING CENTER


Respondents 3

Statistic Value

Specific suggestions to improve the services in the writing center.


Min Value 2 1 2

Max Value 4 4 4

Mean 3.6 3.5 3.5





Statistic Courteousness of staff Response to questions and requests The safety of the campus


Response to questions andrequests 37 3.5

The safety of the campus - 42 3.5



22 15 1

21 14 1 1

24 15 3

Respondents 6

Statistic Value

Specific suggestions to improve police services.

POLICE


Min Value 1 1 1

Max Value 4 4 4

Mean 3.1 3 3





Statistic The extent to which The Signal coversinformation/issues important to you

The extent to which The Signalrepresents the student voice at UHCL

Overall satisfactionwith The Signal

The extent to which The Signal coversinformation/issues important to you 27 3.1

The extent to which The Signal represents thestudent voice at UHCL 25 3.0

Overall satisfaction with The Signal 27 3.0



8 15 2 2

7 14 2 2

7 16 2 2

STUDENT NEWSPAPER


Respondents 2

Statistic Value

Specific suggestions to improve the student newspaper:


Min Value 2 1 1 2

Max Value 4 4 4 4

Mean 3.5 3.4 3.2 3.5

Variance 0.3 0.5 0.6 0.4




StatisticI am satisfied with the

educational experiences Ihave had at UHCL.

UHCL has encouragedmy personal growth and

development.

Even if I had other educationaloptions, I would still choose to

enroll at UHCL.

I would recommendUHCL to friends

and family.

I am satisfied with the educational experiences Ihave had at UHCL. - 55 3.5

UHCL has encouraged my personal growth anddevelopment. 55 3.4

Even if I had other educational options, I would stillchoose to enroll at UHCL. 55 3.2

I would recommend UHCL to friends and family. - 55 3.5



29 24 2

29 21 4 1

23 24 6 2

32 19 4

PLEASE INDICATE THE EXTENT TO WHICH YOU AGREE WITH THE FOLLOWING STATEMENTS


Respondents 9

Statistic Value

Here's your chance to make any general comments or suggestions you may have about the services available atUHCL.


Academic and Support Services Assessment Report Fall …...Academic and Support Services Assessment Fall 2015 Total UHCL without Written Comments December, 2016 Which school will you

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