AC2000_WEB

A2SE68-UG-0119-1.2

AC2000 WebVersion 6.8

NoticeThe information in this manual was current when published. The manufacturer reserves the right to revise and improve its products. All specifications are therefore subject to change without notice.

CopyrightUnder copyright laws, the contents of this manual may not be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of 2013 Tyco Security Products. All Rights Reserved.

TrademarksThe trademarks, logos, and service marks displayed on this document are registered in the United States (or other countries). Any misuse of the trademarks is strictly prohibited and Tyco Security Products will aggressively enforce its intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever necessary. All trademarks not owned by Tyco Security Products are the property of their respective owners, and are used with permission or allowed under applicable laws.Product offerings and specifications are subject to change without notice. Actual products may vary from photos. Not all products include all features. Availability varies by region. Contact your sales representative for more information.

Licence informationYour use of this product is governed by certain terms and conditions.

SupportIf you require technical assistance using CEM products, please contact the CEM Support team using the following telephone number:Telephone:+44(0)2890 456656Email: [email protected] Please provide our support engineers with as much information as possible. This may include: Site name Product name and model CEM software version Description of the problem

Publication Date7th March 2013

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1 Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.2 Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

3 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.1 Using the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

3.2 Total Swipes Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

3.3 Parked Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.4 Top Current Alarms Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.5 Invalid Swipe Analysis Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

3.6 Licensing Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

3.7 Alarm Acknowledgement Analysis Widget. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

3.8 Muster Zones Swipes Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

3.9 Muster Zone Occupancy Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

3.10 Cards Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

3.11 Diagnostics Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

3.12 Logged On Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

3.13 Locked Out Accounts Widget. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

3.14 System Widget. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

4 Oneshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

4.1 Sending a Oneshot command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.2 Extended Opening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.3 Broadcast Open/Broadcast Close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

4.4 Device History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

4.5 Viewing Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5 Mimic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.1 Alarm list fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

5.2 Filtering and Sorting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.3 Alarm Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

6 Online Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

6.1 Online Status interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7 Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

7.1 Generating a Standard Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7.2 Generating an Absentee Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

7.3 Generating an Access Level Changes Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7.4 Generating an Alarm Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

7.5 Generating a Broadcast Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

7.6 Generating a Card Parking Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

7.7 Generating a Card Parking RZ Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

7.8 Generating a Device Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7.9 Generating a Device Access Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

7.10 Generating a Device Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

7.11 Generating a First and Last Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

7.12 Generating a Guard Tour Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

7.13 Generating a Personnel Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

7.14 Generating a Reader Activity Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

7.15 Generating a Transaction Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

7.16 Generating a Custom Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

8 Room Booking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

8.1 Timetable Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

8.2 Setting up Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

8.3 Booking Rooms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

8.4 Editing Bookings and Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

9 RTD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

9.1 Creating a Group of Devices and Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

9.2 Creating and managing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

9.3 Selecting a Group to monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

9.4 WEB RTD List views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

9.5 Detail List tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

10 Zonal Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

10.1 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

10.2 Creating the Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

10.3 Assigning Zones to devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

10.4 Editing a zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

10.5 Deleting a Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

11 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

11.1 Network/Mail Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

11.2 Server Time Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

11.3 Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

11.4 System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

11.5 View Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

11.6 SMS Server Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

11.7 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

12 Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

12.1 Transaction Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

12.2 Search Auditlogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

13 emerald Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

13.1 File Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

13.2 Information Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

13.3 Remote Apps Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

13.4 Local Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

14 Reader Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

14.1 Device Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

14.2 Check DB Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

14.3 Device Defrost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

14.4 Initialise Reader Controller (RTC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

15 AC2000 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

15.1 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15.2 Card Parking Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

15.3 Data Housekeeping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

15.4 External Systems Interface Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

15.5 Personnel Clear Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

15.6 Reader Controller Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

15.7 Web Login Config.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

15.8 LDAP Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

15.9 Dashboard Widget Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

16 Backup/Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

16.1 Backing Up AC2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

16.2 Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

16.3 Upload Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

17 Visitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

17.1 Visitor Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

17.2 Visitor Batch Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

17.3 Visitor Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Appendix A: Removing Internet Explorer security certificate warning . . . . . . . . 167A.1 To remove the security certificate warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Appendix B: Custom WEB Report fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

B.2 access_devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

B.3 access_levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

B.4 alarmlog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

B.5 alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

B.6 bc_hist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

B.7 card_formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

B.8 company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

B.9 current_notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

B.10 device_inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

B.11 device_topology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

B.12 device_types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

B.13 extra_access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

B.14 gtzinfo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

B.15 hwunit_outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

B.16 lnk_site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

B.17 machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

B.18 outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

B.19 park_hist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

B.20 park_rx_hist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

B.21 personnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

B.22 rf_issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

B.23 rtc_topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

B.24 tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

B.25 tour_events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

B.26 tour_history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

B.27 transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

B.28 vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

B.29 visitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

1Chapter 1Introduction

AC2000 WEB is a suite of web applications, utilities and widgets that can configure, manage and report on the AC2000 system.

Before you start using AC2000 WEB, you will need:

Access to the web via a secure connection

A username and password

Permission to access the application (granted in User Options)

1.1 Logging in

Figure 1 AC2000 WEB log in

1. Open a web browser.

2. Enter the Server IP Address e.g. https://192.168.1.10

If the IP address has been changed from the default, enter the new IP address.

Choose languagesEnter UsernameEnter Password

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3. Enter the username and password.

4. Tick the authorisation checkbox if required.

5. Click Login.

1.2 Home PageThe AC2000 WEB Home page is a graphical menu containing icons which open applications and utilities.

Figure 2 AC2000 WEB Home page menu

Hovering over a category with the mouse pointer displays a menu of applications for that category (when in circular form). Clicking the icon opens the application.

Clicking the Back Button on any screen, takes the user back a level to the parent page. The user may click the Back Button until back at the Home page.

The Search feature is used to find applications quickly by typing the application name or partial name into the Search field. When two or more characters are typed, all applications with those letters are displayed on the screen.

For example; typing ba will display all applications containing those letters. In this case, two applications are displayed: Backup and Upload Backup. The more characters are typed, the

Change Layout

Logged in user

Back Button

Search feature

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further the search results narrow. To clear the Search field, click on the X on the right side of the search field.

Figure 3 Web menu Search feature

NoteThe Search feature is only displayed on the Home page menu and not on subgroup pages.

Clicking the Change Layout button changes the arrangement of the menu from circular to a grid layout.

Figure 4 AC2000 WEB menu grid layout

1.2.1 Exporting as a CSV fileInformation can be exported to Comma, Separator, Value (csv) files as either a .csv or .txt file.

1. Click Export.

Figure 5 Export dialogue with CSV selected

2. Select the appropriate delimiter from the dropdown menu. Comma, Tab, Semicolon or Pipe can be selected.

3. Select whether to export the report as a .csv or a .txt file.

4. Click Export.

Search results based on partial name search

Partial app. name typed in Search field

CSV radio button is selected by default Delimiter

dropdown

File extension dropdown

Export

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1.2.2 Exporting as a PDF fileExporting information as a pdf file reduces the risk of data being tampered with by a casual user.

1. Click Export.

2. Select the PDF radio button.

Figure 6 Export dialogue with PDF selected

3. Select the Paper Size.

4. Select whether to print in portrait or landscape.

5. Place a tick next to Cover Page if one is required. The Cover Page contains information about the report type and criteria selected.

Figure 7 Example report cover page

6. Click Export.

7. Follow the browser instructions to open or save the created PDF file.

1.2.3 Printing1. Click Print.

2. Select a printer then Print.

PDF radio button

PDF Options

Export

5Chapter 2Applications

The Applications menu contains widgets and applications which monitor, manage and report on the AC2000 system.

To open the Applications menu, log into AC2000 WEB and select Applications.

DashboardThe Dashboard is a collection of widgets displaying system and cardholder information.

OneshotThe Oneshot application sends open commands to selected devices in the AC2000 system.

MimicThe Web Mimic application displays a real time list of AC2000 system alarms which can be acknowledged and reset.

Online StatusThe Online Status application displays the online or offline state of devices.

ReportsThe Reports application produces user-defined reports using data from the AC2000 system.

Room BookingThe Room Booking application allows a user to reserve predefined rooms for a period of time.

RTDThe RTD application shows a live view of transactions and alarms.

Zonal ControlThe Zonal Control application manage zones on a site to prevent tail-gating and enforce anti-passback.

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7Chapter 3Dashboard

The Dashboard is a suite of widgets displaying system, cardholder and alarm information. The Dashboard has an interactive interface which can be configured to turn animation off/on; show/hide widgets and display/minimise widget information.

ImportantThe Dashboard Widget Allocation application is used to allocate which Dashboard Widgets are available to users. See Dashboard Widget Allocation on page 135.

3.1 Using the DashboardTo open the Dashboard select Applications | Dashboard.

Figure 8 Dashboard interface (default layout) with minimised widgets

3.1.1 Repositioning widgetsWidgets can be repositioned on the Dashboard by clicking and dragging the widgets Title Bar. When a widget has been moved its position is automatically saved.

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Each widget has a display pane and a toolbar with options to refresh, minimise or close.

Figure 9 Widget toolbar

3.1.2 Widget propertiesEach widget has its own properties which are accessed by clicking Edit on the title bar.

Figure 10 Widget settings button

3.1.3 Configuring the Dashboard using the Settings widgetThe Dashboard is configured using the Settings widget. You can use the widget to enable or disable animation and select which widgets are fully displayed or minimised. The default layout can be restored if the Dashboard has been previously configured.

Figure 11 Dashboard settings

1. To turn animation off or on, select or deselect the Animation checkbox as necessary for each widget.

2. To show widgets that are currently hidden, select the Show checkbox as necessary for each widget.

3. To minimise widgets, select the Min checkbox as necessary for each widget.

4. To restore the default Dashboard settings, click Restore To Default.

3.2 Total Swipes WidgetThe Total Swipes widget shows all the transactions on the site per day, week or month. A swipe can be a transaction from either a cardholder or a vehicle.

Refresh

Collapses the widget

Removes the widget from the dashboard

Edit button: to view widgets properties

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Figure 12 Total Swipes widget showing frequency of swipes by day

3.2.1 Viewing the Total Swipes in more detailEach bar in the Total Swipes chart represents the period of time the widget is configured to display, so a monthly chart displays the number of swipes for each month in the year and so on. To view a report in more detail, select the Bar or Area from the chart. This displays the chart for the next level down (going from month to week to days).

Use the navigation buttons to view a different time period or dates.

Viewing the next level up

Click Up to display the total swipes chart for the next greater time period e.g. monthly, if selected from a weekly chart.

Viewing different dates

You can view a chart for different dates by using the Previous and Next buttons at the bottom right of the widget. These buttons show the previous and next reports according to the period of time configured on the widget e.g. the following week, day or month.

1. Select Next to display the following period of days/weeks/months.

2. Select Previous to display the following period of days/weeks/months.

Number of swipesSelected days swipes

Navigation options

Previous

Up Next

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3.2.2 Configuring Total SwipesThe default setting of the widget is to display all the card swipes for the week in a bar chart, refreshing at 15 minute intervals. To change how the information in the chart is displayed, click Edit on the title bar.

Figure 13 Total Swipes properties

Filtering

The Filter radio buttons enable filtering by device and/or date in the widgets display view by making the Device and Date dropdowns visible.

1. To turn filtering on, click the Filter radio button.

2. To turn filtering off, click the All radio button.

Changing the Default display (date range) setting

The Default display dropdown menu is used to define the date range in days.

1. Select an option (Daily, Weekly, Monthly) from the Default display dropdown menu for the chart to display.

Refresh

It is possible to change the frequency the widget updates the invalid swipes. Using the Refresh dropdown menu select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour.)

Saving properties

When the widgets properties have been modified the new settings must be saved. Click the Save button to apply changes and return to the widgets display view.

Select Daily, Weekly or Monthly

Turn filtering off and on

Select bar, area or line graph

Saves the settings (returns to chart display)Select the time in minutes the widget updates

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3.3 Parked WidgetThe Parked Widget shows how many parked cards are on the system. A 'parked' card is an expired card that can no longer be used for access within a site. Cards are automatically parked in AC2000 when they expire or when their parking exemption period runs out.

Figure 14 Parked card widget

3.3.1 Configuring ParkedThe default setting of the widget is to refresh in 15 minute intervals. To change the Refresh rate, click Edit from the title bar.

1. Using the Refresh dropdown menu select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour).

2. Click Save.

3.4 Top Current Alarms WidgetThe Top Current Alarms widget shows the most common types of alarms occurring on the system.

Figure 15 Top Current Alarms widget

Device address Device name Alarm type No of Alarm occurrences

No of Alarm occurrences shown as percentage of total Alarms

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3.4.1 Configuring Top Current AlarmsThe default setting of the widget is to display the top ten current alarms, refreshing at 15 minute intervals. To change how the information in the chart is displayed, click Edit on the title bar.

Figure 16 Top Current Alarms properties.

Show Top

To set how many current alarms to display, select a number between 1 and 24 in the Show Top dropdown list.

Refresh

It is possible to change the frequency the widget updates the invalid swipes shown by the widget. Using the Refresh dropdown menu select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour.)

Saving properties


Select how many alarms to display

Select the time in minutes the widget updates

Saves the widget settings (returns to chart display.)

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3.5 Invalid Swipe Analysis WidgetThe Invalid Swipe Analysis widget displays a chart showing invalid swipes across a system. The frequency of invalid swipes is shown in each segment of the chart and is limited by a date range (Default display) as defined in the widgets properties.

Hovering over a chart segment shows the type of invalid swipe as well as the amount. Clicking on one of the segments opens a table showing details relative to that invalid swipe type. The invalid swipe types that can be displayed are: Retry PIN, Wrong zone, Card parked, Card expired, Biometric invalid, Lost/stolen card, Wrong timezone, Passback failure, Not in system, Card expiring and Door held.

.

Figure 17 Invalid Swipe Analysis widget

3.5.1 Interacting with the chart

Figure 18 Invalid swipes (hovering over chart)

Hovering over a segment

When Hovering the mouse pointer over any of the chart segments the segment changes colour and a tool tip appears showing the type of invalid swipe and the frequency of invalid swipe types within the date range.

Chart legend

Graphic display showing number of invalid swipes

All Details button Previous / Next buttonschanges chart by date range

Invalid Swipes date range

Hovering the mouse over a segment shows Invalid Swipe type with amount of swipes

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Clicking a segment

Clicking on one of the chart segments or the chart legend shows further information relating to that type of invalid swipe. The information is displayed in a table showing the Count (frequency of swipes), Company name, Surname and Forenames. Clicking OK closes the window.

Figure 19 Invalid swipes table format

Print invalid swipesSave invalid swipes (.csv or .pdf format)

Click OK to close window and return to chart

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3.5.2 Showing all Invalid SwipesTo show all invalid swipes for all invalid swipe types click the All Details button. This opens a scrollable list in table format showing all invalid swipes grouped by invalid swipe type.

Figure 20 Invalid Swipe Analysis showing all invalid swipes

3.5.3 Configuring Invalid Swipes AnalysisTo change the type of data the Invalid Swipe Analysis widget displays click Edit on the Invalid Swipes title bar. The Invalid Swipe Analysis properties window is displayed.

Figure 21 Invalid Swipe Analysis properties



1. Click Edit on the Invalid Swipe Analysis title bar to show Invalid Swipe Analysis properties

2. Select the Default display dropdown menu to show (7 days, 30 days, 90 days) for the chart to display dropdown menu.

Date range

Print all Invalid swipes

Save all Invalid Swipes

Invalid Swipes grouped by Retry PIN

Invalid Swipes grouped by Wrong Zone

Click OK to close window and return to chart view

Default display dropdown menu defines the date range the invalid swipes are shown. (7 days, 30 days and 90 days.)

Outcomes: check/uncheck to show invalid swipes shown in the widget.

Refresh: Select the time in minutes the widget updates

Save: saves the widget settings (returns to chart display.)

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Outcomes

To show and hide what kind of invalid swipes are shown in the widget, check/uncheck the boxes in the Outcomes panel of the widget properties.

Refresh


Saving properties


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3.6 Licensing WidgetAC2000 is licensed in parts, rather than one licence for an entire system e.g. separate licences for workstations and applications. The Licensing widget lists the number of licences held and shows how many are still available. It is minimized on the dashboard by default.

Figure 22 Licensing widget

The charts represent the proportion of free (available) licences from the total number held for each licence type. If the number of free licences drops below 5%, the section changes from green to red.

3.6.1 Adding LicensesClick Licensing in the title bar to go to the Licensing page.

3.6.2 Configuring LicensingThe default setting of the widget is to refresh in 15 minute intervals. To change the Refresh rate, click Edit from the title bar.

1. Using the Refresh dropdown menu select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour).

2. Click Save.

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3.7 Alarm Acknowledgement Analysis WidgetThe average time taken to respond to alarms in AC2000 can be viewed using the Alarm Acknowledgement Analysis widget. Alarm response times are calculated as a daily average of the time taken to Acknowledge or Cancel an alarm. The average alarm response times are reported graphically in the widget and can display the analysis across any time period ranging between one year and one day. To display Filter options select the Filter radio button in the Edit menu.

Figure 23 Alarm Acknowledgement Analysis widget

3.7.1 Viewing the resultsThe average response times to Ack/Can alarms are displayed by the widgets chart.

Use the navigation buttons to toggle between charts for different time periods.

1. Click Next to view the chart for the following time period.

2. Click Previous to view the chart for the previous time period.

3. Click Up to view the chart over a longer time period e.g. a month, from a weekly chart.

4. Click Refresh to return to the Daily Averages page.

3.7.2 Interacting with the chartThe chart displays more information when hovering the mouse pointer over a bar or point, and by clicking directly into it.

1. Hover the mouse pointer over a bar (bar chart) or a point (line or area chart) to display alarm data for that day, week or month.

Navigation options

Device selectionDate range

Alarm response selection

Submit

Previous

Up Next

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Figure 24 Viewing the alarm data

2. Click a bar (bar chart) or select a point (line or area chart) to display the results for the next shortest time period.

NoteIf the chart is already displaying the daily averages over a week, then clicking a bar shows a chart starting from the selected day and the remaining days in that week.

3. Click Refresh to return to the Daily Averages page.

3.7.3 Filtering the resultsBy default the chart shows alarm analysis for all devices over the current week. More specific information can be shown by configuring the device, date range and alarm response configuration settings.

Figure 25 Filter options

Hovering over a bar shows the data used to calculate the acknowledgement analysis

Select all or one deviceSet the date range

up to a maximum of 365 days Submit

Select to view Ack and Can times

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1. Select a device from the Device list to see results for that device only.

2. Set the date range by entering start and end dates in the From and To fields.

3. Click the corresponding Ack/Can checkboxes to include Acknowledge and/or Cancel responses.

4. Click Submit to apply the changes.

3.7.4 Creating an Alarm Acknowledgement Analysis reportClicking the Details button produces a report showing the alarm acknowledgement analysis for the selected time period. The report can be saved (as a .csv file) or printed.

Figure 26 Alarm Acknowledgement Analysis report

3.7.5 Configuring Alarm Acknowledgement AnalysisTo change the type of data the Alarm Acknowledgement Analysis widget displays click Edit on the Alarm Acknowledgement Analysis title bar.

.

Figure 27 Configuration settings

Click to save the report

Click to print the report

Week, month or year

Bar, line or area

Select to include average time taken to Ack or Can alarms

Switch filtering on

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Filtering

The Filter radio buttons enable filtering by device, date and Ack/Can response in the widgets display view by making the Device and Date dropdowns and Ack/Can checkboxes visible.

1. To turn filtering on, click the Filter radio button.

2. To turn filtering off, click the All radio button.



1. From the widget title bar, click Edit.

2. Select an option (Week, Month, Year) from the Default display dropdown menu for the chart to display.

Graph

To show and hide average acknowledge (Ack) and cancel (Can) times shown in the widget, check/uncheck the boxes in the Ack/Can panel of the widget properties.

Ack/Can

To show and hide average acknowledge (Ack) and cancel (Can) times shown in the widget, check/uncheck the boxes in the Ack/Can panel of the widget properties.

Saving properties

When the widgets properties have been modified the new settings must be saved. Click Save to apply changes and return to the widgets display view.

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3.8 Muster Zones Swipes WidgetThe Muster Zones Swipes widget shows the swipes in and out of a site's muster zones. At the top level it displays the number of swipes within the zones for that day. At detail level cardholder information is shown to display the personnel who performed the transactions and at what time

.

Figure 28 Viewing Muster Zone transactions

3.8.1 Viewing the Muster zones swipes for a different dateBy default the chart shows muster zones swipes for the current day. To view the swipes for a previous day:

1. Click the date box.

2. A calendar displays. Select the new date and the chart updates.

3.8.2 Viewing the swipes for a different Muster zoneBy default the chart shows swipes for the topmost muster zone. To view the swipes for other zones:

1. From the Zone dropdown list, select a muster point.

2. Click the Go button.

3.8.3 Viewing the Muster zone swipes in more detailBy default the chart shows the swipes in and swipes out of a muster zone for the whole day, in units of an hour. However, it is possible to view the swipes in one hour blocks, and see which personnel performed the swipes.

1. Select which type of swipe to display by selecting or deselecting the Ins and Outs check boxes as appropriate

2. Click the appropriate bar or area on the chart to view in more detail for that period

3. Alternatively, select the Details button to view details for the entire hour

4. To return to the day view, select Up

Select Muster Zone

Select to view In type transactions

Select date box to view transactions by day

Select to view Outtype transactions

Click Submit to filter transactions by Date, In and Out

Previous

Up Next

Details

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3.8.4 Configuring Muster Zones SwipesThe default settings of the widget is to show in and out swipes of a muster zone as a bar chart, refreshing every 15 minutes. To change these settings, select Edit from the title bar.

Figure 29 Muster Zones Swipes widget properties

Show Ins and Outs

To show and hide In and Out swipes shown in the widget, check/uncheck the boxes in the INs/OUTs panel of the widget properties.

Default Zone

To set a default zone to display each time the widget is opened, select the appropriate zone from the Default Zone list.

Graph

Select a type of chart to display the widget information in. To set the default chart type, choose bar, line or area from the Graph list.

Refresh

It is possible to change the frequency the widget updates the invalid swipes shown by the widget. Using the Refresh list select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour.)

Saving properties

When the widgets properties have been modified the new settings must be saved. Click Save to apply changes and return to the widgets display view.

Lists the available zones

Check or uncheck to show in/out swipes


Saves the widget settings (returns to chart display.)

Select bar, area or line graph

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3.9 Muster Zone Occupancy WidgetThe Muster Zone Occupancy widget lists the muster zones by date and how many personnel are in the site's muster zones. It can also show the occupancy in greater detail by listing which personnel are in which zone, and the times of the card swipes.

Figure 30 Muster Zone Occupancy widget

3.9.1 Viewing Muster Zone occupancy in more detailThe List button shows a table listing personnel and the muster zones they are currently in. To view the table, select List.

3.9.2 Printing the Muster Zones Occupancy listTo print the current view of the Muster zone occupancy list:

1. Click the Print button.

2. Select a printer and click Print.

3.9.3 Saving the Muster Zones Occupancy listTo save the current view of the Muster zone occupancy list in .csv or .pdf format:

1. Click the Save button.

2. Choose the location and click Save.

3.9.4 Configuring Muster Zone OccupancyThe default setting of the widget is to refresh in 15 minute intervals. To change the Refresh rate, click Edit from the title bar.

1. Select the interval from the Refresh dropdown menu.

2. Click Save.

Muster point name

Save

Print Details

Number of transactionsin muster zone

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3.10 Cards WidgetThe Cards widget shows the status of all the cards on the AC2000 system.

Figure 31 Cards widget interface

The State columns shows which cards have been validated (With Card) and those that have been issued but not yet validated (Without Card).

3.10.1 Viewing different card formatsBy default the Cards widget displays all the available cards on the system with all the details related to that card. The Card Format dropdown menu displays information relating to the selected card format or card type.

To view a summary of one card format only, select the relevant format from the Card Format dropdown menu.

3.10.2 Saving card informationBy clicking the Save icon as shown in Figure 31 card status information can be saved in .CSV format.

3.10.3 Configuring CardsTo change the type of data the Cards widget displays click Edit on the title bar.

Figure 32 Invalid Swipe Analysis properties

Available card formats Save

Print

Card details

Select card Format or Type

Select the applications to include card data


Saves the widget settings

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Applications

To select which applications the widget references for card data, check/uncheck the boxes in the Applications panel of the widget properties.

Refresh


Saving properties


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3.11 Diagnostics WidgetThe Diagnostics widget shows the state of the system's health by detailing the system diagnostics.

Figure 33 Diagnostics widget interface

3.11.1 Configuring DiagnosticsBy default the Diagnostics widget displays the status of the Last Backup and System Processes applications. To change the type of data displayed click Edit on the Diagnostics title bar.

Figure 34 Diagnostic widget properties

Applications

To select which applications the widget includes diagnostic information for, check/uncheck the boxes in the Applications panel of the widget properties.

Refresh


Saving properties


Click to view details

Select the applications to display

Save the widget settings

Select how often the widget updates

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3.12 Logged On WidgetThe Logged On widget shows the number of users that are currently logged into the AC2000. It can also display user and workstation information in greater detail as a list.

Figure 35 Logged on interface

3.12.1 Viewing which users are logged onTo display information about cardholders that are logged on to the system, select Details.

3.12.2 Configuring Logged On widgetThe default setting of the widget is to refresh in 15 minute intervals. To change the Refresh rate, click Edit from the title bar. Using the Refresh dropdown menu, select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour.)

Saving properties


3.13 Locked Out Accounts WidgetThe Locked Out Accounts widget shows either a list of currently locked out AC2000 users or a historical report of previously locked out accounts.

NoteLast Lockout information and Lockout Alarms are only available if Lockout Alarms are enabled using the AC2000 Configured application.

3.13.1 Enabling lockout alarms in the AC2000 Configured application1. Login to the AC2000 Floatbar.

2. Open Advanced Configuration | Configured.

3. Locate the enable_lockout_alarms parameter and change the value to Y.

4. Click Save.

NoteIf there are any users logged into AC2000 Web whilst this setting is changed they must log out and back into the web pages to update the widget Locked Out Accounts widget view.

Details

Number of users logged on

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3.13.2 Currently locked out accountsThe default view of the widget is the Current Lockouts view.

Figure 36 Current locked out accounts

Unlocking a user account from the widget

1. Click the padlock next to the user to be unlocked.

2. Click Yes.

The widget will automatically update with the new information.

3.13.3 Lockout alarmsSelecting the Lockout Alarms button allows the user to create a report of all locked out alarms between two defined dates.

Figure 37 Locked out alarms report

Configuring a lockout alarms report

1. Define a date range by selecting a From and To date.

i. Select a month using the navigation buttons.

Current Lockouts view selector

Lockout Alarms view selector Save

Print

Unlock account

Locked account Date/time of last successful login

Date/time of last account lock out

Date selection fields

Submit

Report results

Date range or current report

Save

Print

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ii. Select the start day by clicking on the appropriate date.

Figure 38 The date selection calendar

2. Click Submit to run the report.

3.13.4 Configuring Locked Out Accounts widgetThe default setting of the widget is to refresh in 15 minute intervals. To change the Refresh rate, click Edit from the title bar. Using the Refresh dropdown menu, select the time in minutes. (Choose between 5, 10,15, 30, 55 minutes and one hour.)

Saving properties


3.14 System WidgetThe System widget shows the user currently logged into the AC2000 CDC, along with the current time and date.

Figure 39 System widget interface

The System widget is not configurable. However, clicking Refresh Page updates the details on the widget with any changes.

Month navigation buttons

Currently selected day

31

Chapter 4Oneshot

The Oneshot application is used to send open commands to selected devices in the AC2000 system. Three types of open commands can be sent to a device:

Oneshot: sends a one time open command to a device.(e.g. opens a door)

Extended Opening: sends an open command to a device keeping the device open for three minutes (default duration) if the Door mode for the device is set to Passenger in the AC2000SE Devices application. (Note: the length of time the device stays open for is configurable.)

Broadcast Open/Closed: sends an open command to a device keeping the device open indefinitely, until a Broadcast Closed command is sent.

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To open the Oneshot application select Applications | Oneshot.

Figure 40 Oneshot user interface

4.1 Sending a Oneshot commandOneshot sends an open command to a door keeping it open for the period of time specified in Lock open time in the AC2000 Devices application (default setting is 5 seconds). To send a Oneshot command:

1. Select the Device in the Device List pane.

2. Click the Oneshot button.

3. Enter a Reason for the Oneshot in the dialogue screen. Note: This is only available if ONESHOTHISTORY property is set to Y in the Configured application.

4. Close the Oneshot feedback screen.

4.2 Extended OpeningExtended Opening keeps a door open for an extended period of time if the device controlling the door is in Passenger mode. (If a device is in Passenger mode the Passenger time property in the Devices application specifies the amount of time the door may be open for.)

If a device is not in Passenger mode and the Extended Opening button is clicked a Oneshot command is sent to the device.

Setting a door to Passenger Mode

1. Open the AC2000 Devices Application.

2. In the Attached Devices pane, double click the device to open it.

Device Selector:Select all devices or devices grouped by controller

Add Filter displays Filter text box and Open check box

Sorts devices by Address, Location, or open/close State

Device List pane

Deselects a Device

Shows History of selected device

OneshotSends an open command to a

Extended Opening sends open command keeping door open as defined in the Passenger Time property in the Devices application.

Refreshes interface showing devices and their states.(Note: Device state not displayed in real time)

Broadcast Open sends a permanent open command to the selected device

Broadcast Close sends a close command to a selected device

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3. Select the Configuration tab.

4. In the Device Configuration area select the Common tab.

5. Scroll down to select Door mode.

6. Click the Edit button.

7. In Element Options area use the dropdown menu to select Passenger.

8. Click Save. (The Device is now in Passenger mode.)

NoteNot all devices can be put into Passenger Mode.

Set Passenger time value

1. Open the AC2000 Devices Application.

2. In the Attached Devices pane, double click the device to open it.

3. Select the Configuration tab.

4. In the Device Configuration area select the Common tab.

5. Select Passenger time from the list of properties.

6. Click the Edit button.

7. In the Element Value text box enter the time (in minutes) for the door to stay open.

8. Click Save.

4.3 Broadcast Open/Broadcast CloseThe Broadcast Open command opens a door for an unlimited period of time. A door that has been sent a Broadcast Open command will stay open until a Broadcast Close command is sent to it.

4.4 Device HistoryTo Email, Save or Print a devices history select the device from the Device List pane and click the History button.

In order to show the Broadcast History and OneShot History the Value setting must be set to Y in the Configured application.

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Figure 41 Device history interface

4.4.1 Email a devices history1. Click the Email button to mail a devices history as an attachment in CSV format.

(If necessary change the From and Subject Email to and Message information.)

2. Click the Send button.

Figure 42 Email history

NoteBefore a devices history can be emailed the Mail Server Settings must be configured. To open the Mail Server Settings, from the AC2000 WEB main menu select System | System Configuration | Network/Mail Config.

4.4.2 Exporting to CSV1. Click the EXPORT TO CSV button.

2. Save the CSV file to a location on the workstation.

Sorting data

Back to main Oneshot screen

List of devices(17 devices listed per page)

Go to Previous/Next page listing devices

Email device history listing

Print history

Save history to file

Fields automatically populated from Mail Server Settings. (Possible to manually type into)

Sent to one or multiple recipients by inserting each email address on a new line

Message text box

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4.5 Viewing DevicesUse the Device dropdown menu to select all connected devices or devices grouped by controller. The results are shown in the Device List pane.

4.5.1 Sorting DevicesDevices shown in the Device List pane can be sorted in alpha/numeric order by clicking either of the three headings in the Device List pane; Device Address, Device Location or State.

4.5.2 Filtering DevicesClicking the Filter button displays the Filter text box and Open check box. The Filter textbox and Open check box work on conjunction with one another allowing devices to be filtered by more than one set of criteria.E.g. To show all rooms that have devices in an open state, type room in the Filter text box and tick the Open tick box.

4.5.3 Using the Filter text boxDevices shown in the Device List pane can be shown or hidden (filtered) according to criteria entered in the Filter text box. Device are filtered by address, location or state when any alpha-numerical character is entered in the text box.

Figure 43 Adding a filter

The Filter text box and Open check box are displayed when the Add Filter button is clicked

Add Filter toggle button

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37

Chapter 5Mimic

The Mimic application displays a real time list of AC2000 system alarms and provides a limited level of interaction such as acknowledging and resetting alarms.

For full alarm and event interaction the Alarm +Event Display application should be used.

To open the Mimic application select Applications | Mimic.

Figure 44 The Web Mimic user interface

Most recent alarm Displays information about the most recent alarm to occur on the system.

Add filter The alarm list can be filtered by Alarm Type.

Pause Feed This pauses the refreshing of the list; this is useful at installation or test when many alarms may be triggered on the system causing the list to change rapidly. Alarms triggered when the feed is paused will be displayed once mimic is not paused.

ImportantIf pause is being used on a live system care should be taken to ensure that the list is restarted once finished.

Most recent alarm

Pause feed

Add filter

Page display Summary information

Alarm list

Acknowledge / resetDeselect

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Summary information Displays a summary of the number of alarms on the alarm list, the number of these alarms that are unacknowledged and how many alarms are displayed on the current page.

Page display Provides list display options 15, 50, 100 alarms per page or display all. The arrows provide the means of navigating between multiple pages.

Alarm list A list of the current alarms on the system including important information about each alarm.

Deselect Used to remove an active selection from the alarm list.

Acknowledge / reset Alarms must be acknowledged to remove them from the list. Some alarms also require a further step of resetting the alarm. Both the acknowledge and reset functions are accomplished using this button.

5.1 Alarm list fieldsThe alarm list contains important information about each alarm split into distinct fields.

Status

The status field works in conjunction with the status indicator icon to show the current status of the alarms in the list.

Figure 45 Alarms status information

The alarm status information is the same as in Alarm + Event Display.

Red The alarm needs to be acknowledged.

Green The alarm has been acknowledged and needs reset.

Blue The alarm requires a reset at the device e.g. a lock not engaged requires that the lock becomes re-engaged.

Alarm type

A description of the type of alarm being displayed.

Location

The physical location of the device signalling the alarm as set in the Devices application and whether it was triggered on a device input such as a door forced alarm or on the device itself such as a tamper alarm for a reader.

Address

The AC2000 system reader address of the device triggering the alarm and the input number that is triggering the alarm.

Priority

The priority of the device alarm as set in the Devices application.

Status indicator icon Alarm status

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Date-Time

The date and time that the alarm occurred.

5.2 Filtering and SortingThe alarm list can be sorted and filtered for ease of use when there are large numbers of alarms visible.

5.2.1 Sorting the alarm listThe alarm list can be sorted by any of the header fields available.

1. Click on the field to be used to sort the list. An arrow will appear next to the field to signify the direction of the sort.

Figure 46 Sorting the alarm list by field

i. The default sort direction is ascending.

2. To change the direction of the sort click the field name again. This changes the direction of the sort and of the arrow.

5.2.2 Filtering the alarm list The filter returns results based on the Alarm Type.

1. Click the Add Filter button at the top right of the screen. This will activate the filter by revealing a blank text box beside the button.

2. Type the Alarm Type filter criteria into the filter text box. This is a live function that will automatically update the alarm list as the filter criteria is typed.

Removing the filter

To remove the filter click the Remove Filter button which has replaced the Add Filter button.

5.3 Alarm ActionsAlarms can be acknowledged and reset using the Web Mimic page.

NoteThe Web Mimic page is not a replacement for the Alarm & Event Display (AED) application. Functions such as batch acknowledgement of alarms, using visual maps and adding notes to alarms are only available in AED.

5.3.1 Acknowledging alarmsWhen an alarm has been received by the system, depending on the company's defined policies there may be several operations to complete before the alarm can be acknowledged. For example, in the case of a door forced alarm, you may have to request a security officer to attend the situation. Only when the security officer is contacted can the alarm be acknowledged.

1. Select the alarm to be acknowledged from the list.

Sort direction arrow (ascending)

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2. Click the Acknowledge button at the bottom of the screen.

Depending on the type of alarm acknowledging an alarm will lead to one of several outcomes.

i. Some alarms will reset after acknowledgement and disappear from the list.

ii. Some alarms will require manual cancellation. The Status will read Needs Reset and the status icon will turn green.

iii. Some alarms require a device reset. The Status will read Needs Device Reset and the status icon will turn blue.

5.3.2 Resetting alarmsWhen a device has been acknowledged and requires resetting one of two additional steps must be taken to clear the alarm from the list.

Needs devices reset

When the device needs reset the physical trigger at the device must be neutralised e.g. a lock not engaged alarm the lock must be re-engaged.

Needs reset

1. Select the alarm to be reset from the list.

2. Click the Reset button at the bottom of the screen.

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Chapter 6Online Status

The Online Status page is used to monitor device online or offline state. Online devices are highlighted in green, offline devices are highlighted in red. The page automatically updates every 60 seconds.

To open the Online Status page select Application | Online Status.

6.1 Online Status interface

Figure 47 Online Status interface

6.1.1 Using Online Status pagesUpon opening the Online Status page you can see whether an RTC is online or offline by the colour coding. To view the devices attached to the RTC click on an RTC name. This opens the RTC Online page.

Online RTC

Offline RTC

Shows refresh date and time

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6.1.2 RTC Online page

The RTC Online page shows a grid with all devices in a Device Group.

6.1.3 Viewing device detailsTo view a devices details:

1. Hover the mouse pointer over a device.

2. A pop-up screen displays the Devices

Address

Type

Mode

Location

6.1.4 RTC selectorWhen in the RTC Online page use the RTC selector to choose the RTC to be shown.

RTC selectorGreen shows online device

Device Groups

Hovering over a device shows details

Shows date and time of last update Status summary

43

Chapter 7Reports

The AC2000 WEB Reports application produces user-defined reports using data from the AC2000 system. Reports can be generated using the standard report template or customised to include more specific information. The reports can be saved and reused or scheduled to run automatically.

To open the Reports application select Applications | Reports.

Figure 48 Web Reports user interface

Viewing pane

Report selection list

Report criteria list

Report options

Custom report setup

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7.1 Generating a Standard ReportReports are generated either by loading a saved report or by creating a new report. Refer to the report type sections for specific instructions on how to create that type of report.

7.1.1 Enabling reports in AC2000 ConfiguredSome reports must be first enabled in the AC2000 Configured application.

1. Log in to the AC2000 Floatbar.

2. Open Advanced Configuration | Configured.

3. Select the report to be enabled

4. Set the Value to Y.

5. Click Save.

7.1.2 Select a report typeThe report types are available from the report selection dropdown list at the top left of the Summary page.

Figure 49 Report types

7.1.3 Defining the report criteriaIf you are generating a report for the first time, define the report criteria to determine what information is to be included. Reports can contain standard criteria available from the report criteria list, or custom criteria which are selected and entered by you.

For information about how to generate a custom report, refer to Generating a Custom Report.

The criteria available to report on depends on the type of report selected

Standard criteria are: Date; Cardholder; Device; Alarm; Company; Outcome; Zone and Access Type

7.1.4 Viewing a reportOnce all the criteria are set click Generate.

At the bottom of each report is a toolbar containing the report output options.

Figure 50 Report output options

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Emailing a report

Reports can be sent to recipients via email, as long as an SMTP email has been configured (for instructions on how to do this, refer to Network/Mail Configuration on page 77).

1. Click Email.

2. Enter a subject.

3. Enter the recipients email address in the Email to box. If there is more than one recipient, enter each address on a new line.

4. Click Send.

Exporting a report as a CSV file

Reports can be exported to Comma, Separator, Value (csv) files as either a .csv or .txt file.

1. Click Export.

Figure 51 Export dialogue with CSV selected

2. Select the appropriate delimiter from the dropdown menu. Comma, Tab, Semicolon or Pipe can be selected.

3. Select whether to export the report as a .csv or a .txt file.

4. Click Export.

Exporting a report as a PDF file

Exporting a report as a pdf file reduces the risk of data being tampered with by a casual user.

1. Click Export.

CSV radio button is selected by default Delimiter

dropdown

File extension dropdown

Export

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2. Select the PDF radio button.

Figure 52 Export dialogue with PDF selected

3. Select the Paper Size for the report.

4. Select whether to print the report in portrait or landscape.

5. Place a tick next to Cover Page if one is required. The Cover Page contains information about the report type and criteria selected.

Figure 53 Example report cover page

6. Click Export.

7. Follow the browser instructions to open or save the created PDF file.

Printing a report

1. Click Print.

2. Select a printer then Print.

Modifying a report

1. Click Modify Report.

2. The view returns to the criteria window. Redefine the parameters as necessary.

Creating a new reportThis option is a shortcut to generate a new report. Do not use if the current report is needed later as the configuration settings are lost when New Report is clicked.

1. Click New Report.

2. The view returns to the Summary page to create a fresh report. Define the parameters as necessary.

PDF radio button

PDF Options

Export

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7.1.5 Saving a reportWhen the same reporting criteria settings are used frequently e.g. the same specific devices selected, the report can be configured once and then saved to be reused. Reports are saved according to type and are not visible when generating a different type of report.

1. From the report options list in the left pane, click Save / Load Report.Enter a name for the report. The name will remain in CAPS and cannot contain

any special characters.

2. Click Save.

Figure 54 Saving a report

Loading a saved report

Load a saved report to generate a new report using the same criteria settings.

1. From the report options list, click Save / Load Report.

2. Locate the report to be loaded from the list and click Load.

Deleting a saved report

1. From the report options list, click Save / Load Report.

2. Select the report to be removed and click Delete.

7.1.6 Schedule the reportSaved reports can be scheduled to run automatically using the Scheduler.

1. From the report selection list, click Scheduler.

Load DeleteSaved reports

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2. Click Schedule a Report.

Figure 55 Scheduling a report

3. Select the report to be scheduled from the dropdown list.

4. Type a name for the scheduled job. No spaces or special characters can be used in the report names.

5. Select the frequency of the report. AC2000 will amend the date criteria each time the report is run to match the new date.

6. Select a time for the report to run.

7. Type the email subject of the report.

8. Create an email address that will appear in the From section of the email.

9. Add email addresses that the report is to be sent to. For multiple email addresses a new line must be used.

10. Select the CSV data delimiter.

11. Select whether to save the report as a .csv or a .txt file.

12. Click Save to confirm the changes and view the report schedule summary.

Figure 56 Report schedule summary

Saved reports

Schedule name

How often the report runs

When the report runs

Email settings

CSV file settings

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7.2 Generating an Absentee ReportThe Absentee Report shows a list of cardholders that have not swiped on selected reader(s) within the defined period of time. The report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

From the report selection list, select Absentee and configure the report as described.

7.2.1 Setting the date rangeBy default a daily date range is set for today. To set a different date range:

1. From the report criteria list, click Date.

2. Enter a start date and time in the Start Date fields.

3. Use the Duration date range dropdown to set a time period for the report.

i. Select Days and enter how many days to include

ii. Select Weeks and enter how many weeks to include

iii. Select Months and enter how many months to include

4. Alternatively, Duration can be left with Date Range selected. Enter an end date and time in the Until Date field.

7.2.2 Selecting the devicesBy default all devices are selected.

1. From the report criteria list, click Device.

2. Select the device(s) to be excluded from the report by clicking the corresponding checkboxes.

3. All devices can be selected or deselected using the options at the top right of the report window.

7.2.3 Selecting cardholdersThe report can include all cardholders, or some cardholders based on their company or specific search criteria. All cardholders are included by default. To filter the results choose one of the options.

From the report criteria list, click Cardholder.

Cardholders grouped by company

1. Click the By Company radio button.

2. Click the checkboxes next to the companies you want included in the report.

3. Alternatively, click Select All to include them all (or Deselect All to exclude them).

Specific cardholders

1. Click the Specific Cardholders radio button.

2. Select the search criteria from the Search on dropdown.

3. Enter the search term in the Search for field and click Find.

4. Check the results are correct in the Search Results dropdown and click Add to criteria.

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5. Repeat steps 2-4 until all the desired cardholders can be seen in the Current Criteria box.

Viewing the Absentee report

Once all the criteria are set click Generate.

Figure 57 The Absentee report

7.3 Generating an Access Level Changes ReportThe Access Level Changes report shows which cardholders have had changes made to their access permissions, and when. It contains date and cardholder information and is a useful check to ensure access permissions have been set correctly.

From the report selection list, select Access Level Changes and configure the report criteria as described.









7.3.2 Selecting cardholdersThe report can include all cardholders, or some cardholders based on their company or specific search criteria. All cardholders are included by default. To filter the results choose one of the options.

From the report criteria list, click Cardholder.

Cardholders grouped by company

1. Click the By Company radio button.

2. Click the checkboxes next to the companies you want included in the report.

3. Alternatively, click Select All to include them all (or Deselect All to exclude them).

Specific cardholders

1. Click the Specific Cardholders radio button.

2. Select the search criteria from the Search on dropdown.

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3. Enter the search term in the Search for field and click Find.

4. Check the results are correct in the Search Results dropdown and click Add to criteria.

5. Repeat steps 2-4 until all the desired cardholders can be seen in the Current Criteria box.

Viewing the Access Level Changes report

Once all the criteria are set click Generate.

When adding new users to a new system, the report displays a change in their access level from none to the assigned level.

Figure 58 Access Level Changes report

7.4 Generating an Alarm ReportAn Alarm report shows a list of system alarms and any action taken against them. The report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

Configured application field: EnableAlarmReport

From the report selection list, select Alarm and configure the report criteria as described.









Date and time of change

Name of cardholder or vehicle registration

Access level before the change

Access level after the change

User who made the change

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7.4.3 Selecting the alarmsBy default all alarm types are selected.

1. From the report criteria list, click Alarm.

2. Select the alarm(s) to be excluded from the report by clicking the corresponding checkboxes.

3. All alarms can be selected or deselected using the options at the top right of the pane.

7.4.4 Viewing the Alarm ReportOnce all the criteria are set click Generate.

Figure 59 Alarm report

7.5 Generating a Broadcast ReportA Broadcast report displays a list of any broadcast zone activity on the system. The report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

Configured application field: BROADCASTHISTORY

From the report selection list, select Broadcast and configure the report criteria as described.







Name of alarm

Displays any notesadded to the alarm

Location of the alarm (reader address and device location)

Input number the alarm was triggered on

Time and date of alarm occurrence

Login details of user that acknowledged the alarm

Time and date alarm was acknowledged

Login details of user that cancelled the alarm

Time and date alarm was cancelled

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7.5.3 Selecting the zonesBy default all zones are selected.

1. From the report criteria list, click Zone.

2. Select the zone(s) to be excluded from the report by clicking the corresponding checkboxes.

3. All broadcast zones can be selected or deselected using the options at the top right of the report window.

7.5.4 Viewing the Broadcast reportOnce all the criteria are set click Generate.

Figure 60 Broadcast report

7.6 Generating a Card Parking ReportA Card Parking report displays a list of parked cards on the system. The report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

Configured application field: EnableParkReport

From the report selection list, select Card Parking and configure the report criteria as below.

Date and time of broadcast trigger

Location of the alarm - reader address and physical device location

Name of the broadcast zone triggered

User that triggered the broadcast

Reason for broadcast if manually triggered

Output triggered by the broadcast

Type of broadcast:

O - Open

C - Closed

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7.6.2 Selecting the companyBy default all companies are selected.

1. From the report criteria list, click Company.

2. Select the company(s) to be excluded from the report by clicking the corresponding checkboxes.

3. All companies can be selected or deselected using the options at the top right of the report window.

7.6.3 Viewing the Card Parking reportOnce all the criteria are set click Generate.

Figure 61 Card Parking report

7.7 Generating a Card Parking RZ ReportThe report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

From the report selection list, select Card Parking RZ and configure the report criteria as described.

Name or reg number associated with any card transaction logged

Hotstamp number of the card

Company ID that the card record is associated with

Company name that the card record is associated with

Access level that the card was associated with before parking

Date the card became parked

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Alternatively, Duration can be left with Date Range selected. Enter an end date and time in the Until Date field.

7.7.2 Selecting the companyBy default all companies are selected.

1. From the report criteria list, click Company.

2. Select the company(s) to be excluded from the report by clicking the corresponding checkboxes.

All companies can be selected or deselected using the options at the top right of the report window.

7.7.3 Viewing the Card Parking RZ reportOnce all the criteria are set click Generate.

Figure 62 Card Parking RZ report

7.8 Generating a Device ReportA Device report displays a list of all transactions and alarms on selected devices on the system. The list can be filtered to display specific company or cardholder transactions. The report may include standard and custom criteria. For instructions on how to create a custom report, refer to Generating a Custom Report.

Configured application field: EnableDeviceReport

From the report selection list, select Device and configure the report criteria as described.


Name or reg number associated with any card transaction logged

Hotstamp number of the card

Company ID that the card record is associated with

Company name that the card record is associated with

Access level that the card was associated with before parking

Date the card became parked

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2. Select the device(s) to be excluded from the report by clicking the checkboxes next to them.

All devices can be selected or deselected using the options at the top right of the report window.

7.8.2 Selecting cardholdersThe report can include all cardhol

AC2000_WEB

Documents

alarm report

device report

personnel report

transaction report

custom report

standard report

device access report

device configuration