Abu Dhabi Judicial Department Advanced Procurement … · Page 1 of 57 DO.070 SUPPLIERS USER GUIDE Abu Dhabi Judicial Department Advanced Procurement User Manual Supplier Responsibilities

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DO.070 SUPPLIERS USER GUIDE

Abu Dhabi Judicial Department

Advanced Procurement User Manual

Supplier Responsibilities – iSupplier Portal

Issue Date: 06 August 2017

Updated Date: 21 December 2017

Version: Ver.1.4

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Contents

INTORUCTION to isupplier potal .................................................................................................... 3

1 register new supplier (Self-registration) ......................................................................... 4

Steps to submit a registration request for new supplier ................................................................... 4 Reply on message sent by purchasing officer ................................................................................ 10 Steps to pay registration fee online ................................................................................................ 11

2 Register exist supplier ................................................................................................. 16

Steps to register an exist supplier .................................................................................................. 16

3 Renew registration ...................................................................................................... 21

Steps to renew system registration ................................................................................................ 21

4 Updating supplier profile............................................................................................. 25

Steps to login system ..................................................................................................................... 25 Steps to update commercial license information ............................................................................ 25 Steps to Add/Delete commercial activity ........................................................................................ 27 Steps to update/add address book ................................................................................................. 29 Steps to add new bank ................................................................................................................... 32

5 Participate in RFQs and submitting quotations ........................................................... 36

6 Insert Invoices and Review related documents (Purchae order, contract, invoices, payments)

………………………………………………………………………………………………..45

7 Evaluate ADJD services ............................................................................................... 52

8 Change user password ................................................................................................. 55

9 Inquiries/Technical issues ............................................................................................ 57

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INTORUCTION TO ISUPPLIER POTAL

isupplier portal is an external system designed for suppliers that allow them participate in all ADJD

published RFQs by submitting their quotations online. In addition suppliers can maintain their information

and review their related documents such as Purchase Orders, Contracts, Invoices, and Payments.

This document will explain in details all steps need to be executed by suppliers.

Subjects to be discussed:

Register new supplier “has never been registered with ADJD ”

Register exist supplier

Supplier renewal registration

Update supplier information

Participate in RFQ by submitting technical and commercial proposal

Review supplier documents (Purchase Order, Contract, Invoices, Payments)

Evaluate ADJD services

Important Note: In this document, will use dummy data for training purposes

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1 REGISTER NEW SUPPLIER (SELF-

REGISTRATION)

New suppliers can register with ADJD isupplier portal by submitting their request online through

registration link mentioned in ADJD website.

Note: Each supplier should has one user account to use it while participating in RFQs that published online.

Any registration request belongs to already registered supplier will be rejected.

Note: Supplier is responsible of the correctness of inserted information. Procurement department has the

right to reject any request that may contain incorrect information.

Steps to submit a registration request for new supplier

1.1. : Click on following Link

URL Supplier self-registration link is available in ADJD website " http://www.adjd.gov.ae "

1.2. : Prospective supplier registration page will be opened to fill supplier information

Note: All fields marked by “*” are mandatory

Fill in “Company Name” field, for training purposes will use “new registration1”

Fill in “Commercial License Number” field, for training purposes will use “CN000001”

Fill in “Email” field, for training purposes will use “[email protected]”

Fill in “First Name” field, for training purposes will use “xxxxxxx”

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Fill in “Last Name” field, for training purposes will use “xxxxxxx”

Fill in “Mobile Number” field, for training purposes will use “05123456”

Note: Supplier must provide official email that represent his company which this email will be used later as

user account for ADJD isupplier portal

1.3. To proceed, click on “Continue” button

Following Page will be opened to continue working on registration process:

1.4. : Supplier will fill in following information

Fill in “Arabic Supplier Name” field, for training purposes will use “xxxxxxx”

Fill in “Not to Buyer” field, if you like to pass a comment for ADJD purchasing officer.

Commercial License Information

Fill in “Commercial License Number” field, for training purposes will use “CN000001”

Fill in “Place of Issue” field, for training purposes will use “Abu Dhabi”

Fill in “Expiration Date” field, for training purposes will use “31/03/2017”

Address

Go to “Address book” section to fill in address information

To create new address, click on “Create” button

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following page will be opened (Create Address):

Fill in the required information:

Fill in “Bank Account Number” field, for training purposes will use “1111111”

Fill in “Country” field, for training purposes will use “United Arab Emirates”

Fill in “Full Address” field, for training purposes will use “xxxxxxx”

Fill in “City” field, for training purposes will use “Abu Dhabi”

Fill in “Postal Code” field, for training purposes will use “111”

Fill in “Phone Area Code” field, for training purposes will use “02”


Fill in “Fax Area Code” field, for training purposes will use “02”

Fill in “Fax Number” field, for training purposes will use “111111”

Fill in “Email” field, for training purposes will use “[email protected]”

To proceed, click on “Apply” button

Commercial Activities

Go to “Products and services” section to fill in your activities

To create new commercial activity, click on “Create” button

Following page will be open (Add Products and Services):

To choose an activity, click on “Applicable” checkbox in front of the required activity. You can

choose more than one activity as registered in your commercial license.

To proceed, Click on “Apply” button.

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Bank Information

Supplier is requested to provide his bank information (Bank Name, Branch Name, account Number, IBAN). System will list all pre-defined bank names to choose from.

Note: In case you did not found your bank name, contact procurement department

Fill in bank information by following these steps:

Go to “Banking Details” section to fill in your bank information

To create new record, click on “Create” button

Following Page “Create Bank Account” will be open:


Fill in “Bank Name” field, for training purposes will use “STANDARD CHARTED”

Fill in “Branch Name” field, for training purposes will use “STANDARD CHARTED”

Fill in “Account Number” field, for training purposes will use “11111”

Fill in “IBAN” field, for training purposes will use “AE4704000000011234”

To Proceed, Click on “Apply” button.

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Attachments

Supplier is requested to submit a number of documents for registration process which mentioned in the same page and in Abu Dhabi Judicial department website.

Go to “Attachment” section to upload the attachments

To add new attachment, click on “Add Attachment” button

Following Page “Add attachment” will be open:

Note: Registration request without attachments will considered as incomplete request.

Adding attachment file can be as following:

Fill in “Title” field, as title for the attached file.

Fill in “Description” field, as file description.

Choose the file category as “To Buyer”.

To upload the file, click on “Browse” button to select the required file.

To add another file, Click on “Add another” button and repeat same steps.

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To proceed, click on “Apply” button.

Note: Any registration request submitted without required attachments is subject to be rejected by Abu

Dhabi Judicial department.

1.5. Click on “Register” button to submit the request to the procurement department.

After submitting the request successfully, you will get a confirmation message

Note: In case you need to save the request as draft without submitting it, you can save it at any time to

proceed later.

Click on “Save for Later” button.

you will get the following message:

Copy the link mentioned in the confirmation message to continue the registration process later.

Procurement department will review the request, and then will inform you to pay the annual registration fee to proceed with the final approval.

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Reply on message sent by purchasing officer

In case purchasing officer has some inquiries regarding your registration request, he will send a notification to your registered email and mobile number.

Steps to reply to purchasing officer:

Supplier will receive the inquiry on his email as it is registered in the system while filling the

registration request.

Click on the link mentioned in email to reply to the inquiry. Link will open your registration request

Review “Note to Supplier” field to execute the needed action then click on “Continue” to proceed.

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After completing the required action, submit the request again by clicking on “Register” button.


Steps to pay registration fee online

After procurement department completing reviewing supplier registration request, they will send email to the supplier to pay online the annual registration fee.

Steps to pay registration fee online:

Supplier will receive payment email on his email as it is registered in the system while filling the

registration request:

Click on the “Payment URL” mentioned I the email in order to proceed with the payment process

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Click on the “Continue” button to access next page which contain the “Payment” button.

Click on “Payment” button to pay the registration fee. A pop up message will opened to initiate the

payment process

Click on “Yes” button to proceed.

Payment page will be opened automatically

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Fill in all the billing fields:

Fill in “First Name” field, for training purposes will use “Moayad”

Fill in “Last Name” field, for training purposes will use “Kalboneh”

Fill in “Address” field, for training purposes will use “Abu Dhabi”



Fill in “Country” field, for training purposes will use “[email protected]”

Choose “Card Type” field, for training purposes will use “MasterCard”

Fill in “Card Number” field, for training purposes will use “11111111111111111111”

Fill in “CVN” field, for training purposes will use “111”

Fill in “Expiration Date” field, for training purposes will use “12/2020”

Once completed, Click on “Pay” button to proceed with payment process. Another page will be

opened to enter one-time password (OTP) sent to your mobile to confirm the payment.

Enter OTP then click on “Submit” button.

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After completing the payment successfully, you will get a confirmation message which include bank

reference id.

Close payment page and return to the isupplier registration page then click on “Register” button.

you will get the following confirmation message.

You will receive a payment confirmation email.

After payment, purchasing officer will accept the request. You will receive the user name and initial

password which need to be changed for first login.

Receive system credential

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Receive a confirmation for commercial license information.

Receive a confirmation for commercial activities.

Note: for first login, system will ask you to change the initial password sent to you. Password length must

be 8 characters at least which includes letters and numbers.

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2 REGISTER EXIST SUPPLIER

For all exist suppliers that still not registered in ADJD isupplier portal, procurement department will send

them invitation for registration in order to provide them access to the system.

Steps to register an exist supplier

Purchasing officer will invite all suppliers that already exist in system to register in isupplier portal.

Note: If you are not new supplier for Abu Dhabi Judicial Department and did not receive invitation for

registration, please contact procurement department by emailing them to “[email protected]”

Steps to pay registration fee online for exist (pre-defined) suppliers:

Supplier will receive invitation for registration email on his email as it is registered in the system:

Click on the “Payment URL” mentioned I the email in order to proceed with the payment process

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Click on “Payment” button to pay the registration fee. A pop up message will opened to initiate the

payment process

















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reference id.

Close the payment page and get back to the main page. Refresh the page by clicking on icon or

F5 keybord button.


Fill in “Email Address” field, for training purposes will use “[email protected]”




Fill in “Fax Area Code” field, for training purposes will use “02”

Fill in “Fax Number” field, for training purposes will use “1111111”

mailto:[email protected]

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Click on “Submit” button to submit the request for approval.

After request is submitted successfully, you will get a confirmation message.


reference id.

Once the request approved by purchasing officer, you will receive your system credentials. For first

login you are requested to change sent initial password.

Receive a system username and password.

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Note: for first login, system will ask you to change the initial password sent to you. Password length must

be 8 characters at least which includes letters and numbers.

Note: to enable you participate in all published RFQs, you are requested to update your profile such as

adding commercial license data, commercial activities, bank information, and other information as needed

by procurement department.

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3 RENEW REGISTRATION

Suppliers are requested to renew their registration every year to extend their account validity and allow them

to participate in all published RFQs. Registration renewal can be done before 3 months at least of isupplier

user expiration date. If user did not renew the registration, user will be locked and be unable to access the

system.

Steps to renew system registration

Supplier is requested to access the registration renewal link that mentioned in ADJD website.

1.1. : Clink on the following Link

URL Supplier registration renewal link is available in ADJD website " http://www.adjd.gov.ae "

1.2. Supplier registration renewal page will be opened

Steps to pay registration fee online for registration renewal:

Supplier will receive reminder notification email on his email as it is registered in the system for

registration renewal:

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Access the registration renewal page through ADJD website.

Fill in user name (Same as registered email address) then click on “Go” button

System will show all related information for your review.

Check the information and click on “Confirm” button to proceed.

Click on “Payment” button







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reference id.

System will send you a confirmation email that user account is active and registration validity is

extended for a year.

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Now supplier can participate in all published RFQs

Note: in case supplier did not renew his registration, user will be locked and unable to access isupplier

system.

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4 UPDATING SUPPLIER PROFILE

Suppliers are requested to update their profiles information on system especially when they have updates

such as renew commercial license, add new commercial activity, add new bank account, and update address

information. In order to do that, supplier will submit a change request with providing required attachments

for procurement review and approval.

Steps to login system

After completing successfully the registration process, system will provide a user name which is same as the registered email and password to login to isupplier portal.

iSupplier portal link:

URL iSupplier portal system link is available in ADJD website " http://www.adjd.gov.ae "

Fill in your username and password then click on “login” button.

After login you will find three main responsibilities assigned to you:

“ADJD iSupplier Portal” This responsibility is used to review all your related documents

such as Purchase Orders, Contracts, Invoices, and Payments.

“ADJD Sourcing Supplier” This responsibility is used to participate in all published RFQs by

submitting their proposal online through the system.

“ADJD Supplier Profile & User Manager” This responsibility is used to update supplier

profile information in the isupplier portal.

Steps to update commercial license information

Upon system login click on “ADJD Supplier Profile & User Manager” responsibility

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Main page will be opened. This page includes:

“General” tab, includes all attachments relate to supplier.

“Address Book”, includes address information.

“Business Classification”, includes commercial license information such as number, place of

issue, and expiry date.

“Product & Services”, includes list of commercial activities.

“Banking Details”, includes supplier bank information.

Click on “Business Classification” tab, to review commercial license information

Click on “Attachments” to add a scan copy to submit it with the change request. Fill in attachment

related information such as attachment title, Description, type as “File” and choose the required file

to upload

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Click on “Apply” button to proceed.

Update “Expiration Date” field as the new commercial expiration date.

Click on “Save” button to submit the request for approval.


Procurement department will review the updated information with the attachment. If the updated

information is correct and match to the attached commercial license you will get a confirmation

email for approval. Otherwise, you will get a rejection email.

Note: In case date of commercial license as entered in the system has been expired. System will allow you to

participate in published RFQs unless you update the commercial license information in the system.

Note: All supplier request review and approval are executed by procurement department during official working

hours. In case Supplier submit his request out of official working hours, he will be responsible for any

delay that may happen or RFQ to be closed

Steps to Add/Delete commercial activity

Upon login click on “ADJD Supplier Profile & User Manager” responsibility.

Go to “Product & Services” tab, Commercial activities page will be opened

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Click on “Add” button to add new commercial activity, then choose the required activity

Click on “Apply” to save.

Note: to delete exist activity, select the required activity/activities by check the checkbox for the required

activity and then click on “Remove” button. After completing this process successfully, you will get a confirmation message for submitting the

update request. Now you are requested to add scan copy of the commercial license for approval.

To add attachment, click on add button

Fill in attachment related information such as attachment title, Description, type as “File” and choose

the required file to upload

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After completing this process successfully, you will get a confirmation message for uploading the

attachment.




Steps to update/add address book

Upon system login, click on “ADJD Supplier Profile & User Manager” responsibility.

Go to “Address Book” tab, Address book page will be opened

Update Address Book

Suppliers are requested to update their profile on system with uploading requested attachments especially if they have some update regarding their information.

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Click on “Update” button to modify the information

Update the required information such as address line, city, postal code, mobile number, fax number,

email. Note: you cannot update bank account name. In case there is a new bank account, you are requested to create

new address book. Once update completed, Click on “Save” button.

Click on “Attachment” button to add an attachment. Then fill in attachment related information such

as attachment title, Description, type as “File” and choose the required file to upload


After completing this process successfully, you will get a confirmation message for uploading the

attachment.

Create new address book

In case there is need to define new bank account, you need to define new address book and submit the request to procurement department for approval.

Click on “Create” button to add new address book.

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Fill in all required fields:

“Bank Account Number”

“Country”

“Full Address”

“City”

“Postal Code”

“Mobile Number”

“Fax Area Code”

“Fax Number”

“Email”

“Note” in case you like to write some notes to be submitted with the request.

Click on “Save” button

Click on “Attachment” button to add an attachment. Then fill in attachment related

information such as attachment title, Description, type as “File” and choose the required file

to upload


After completing this process successfully, you will get a confirmation message for

uploading the attachment.




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Steps to add new bank

In case there is need to define new bank account, you need to fill in the bank account information and submit the request to procurement department for approval.

Note: In case there are some pending payments on an bank account, system will not allow to change this account.


Go to “Banking Details” tab, Banking Details page will be opened

Click on “Create” button to define new bank account.

Create Bank Account page will be opened

Fill in all required fields:

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“Country”

“Bank Name”

“Branch Name”

“IBAN”

“Note to Buyer” in case you like to write some notes to be submitted with the request.

Click on “Save” button.

Click on “Attachment” button to add an attachment. Then fill in attachment related

information such as attachment title, Description, type as “File” and choose the required file

to upload


After completing this process successfully, you will get a confirmation message for

uploading the attachment.




Assign bank account to new address in case there are more than once address / bank account

Go to “Banking Details” tab, Bank Details page will be opened

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Note: Bank account status must be “Approved” to be assigned to address.

Choose “All Assignment” value from the view list to show all assignment information then click on

“Go” button

Click on “Assignment” button related to the required address to link it to bank account number.

Click on “Add” to add account

Choose the account number and then click on “Save” button.

After completing this process successfully, you will get a confirmation message for successful

assignment.

Update user email address

In case there is a need to change email address on system, it can be by following these steps:


Go to “Contact Directory” tab, Contact Directory page will be opened

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Click on “Update” button.

Change email address by updating “Contact Email” field.


Procurement department will review the request for approval.

Update name of commercial license owner and name of authorized signature

Please follow these steps:


Go to “Organization” tab, main page will be opened

Fill in Name of Commercial license owner “اسم صاحب الرخصة التجارية”

Fill in Name of authorized signature “اسم المخول بالتوقيع”


Note: In case there is more than one name, fill in all names separated by comma.

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5 PARTICIPATE IN RFQS AND SUBMITTING

QUOTATIONS

Supplier can participate in RFQs and submit their quotations only if the following two conditions are true:

1- Supplier registered and has active user name in iSupplier portal system.

2- Supplier commercial license is active in iSupplier portal system

Note: Supplier is responsible of missing any published RFQ in case his user name or commercial license is expired in iSupplier system.

Participate in published RFQs

Upon system login, click on “ADJD Sourcing Supplier” responsibility.

Click on “Sourcing Home Page” link, main page will be opened

This page consist of two main parts:

Active and Draft responses regarding RFQs you have already participated in

Open Invitations (New Published RFQ)

Go to “Your Company’s Open Invitations” section and click on negotiation number link.

Note that we show dummy RFQ number for training purposes.

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System will open RFQ main page which consist of three main parts:

“Header” Tab which includes RFQ header details and related attachments.

“Lines” Tab which includes RFQ line details (requested goods or services)

“Contract Terms” which includes draft contract template for the RFQ

Go to “Header” tab then go down to review uploaded attachment for your review by clicking on file title.

Go to “Contract Terms” tab then click on “Preview Contract Terms” to review template

terms.

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Submitting Technical and Commercial Proposals From the top-right “Actions” menu choose “Create Quote” action then click on “Go” button.

Now click on “Attachment” button to upload technical and commercial proposals as two separated

files for RFQ with two-stages and one file for RFQ with one-stage.

Fill in attachment title and description for the technical proposal with choosing category as “From

Supplier: Technical” and attachment type as “File” then select the file by click on “Browse” button.

Note: To upload technical proposal, supplier must choose “From Supplier: Technical” category. In

Technical evaluation stage, procurement committee will evaluate only attachments with “From Supplier:

Technical” category and consider other categories as rejected.

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Click on “Add Another” to add another attachment file. Fill in attachment title and description for

the commercial proposal with choosing category as “From Supplier: Commercial” and attachment

type as “File” then select the file by click on “Browse” button.

Note: To upload Commercial proposal, supplier must choose “From Supplier: Commercial” category. In

Commercial evaluation stage, procurement committee will evaluate only attachments with “From Supplier:

Commercial” category and consider other categories as rejected.


For two-stages RFQ, make sure you have uploaded two separated files one with “From Supplier:

Technical” category which represents the technical proposal and other one with “From Supplier:

Commercial” category which represents the commercial proposal.

For RFQ with one-stage, you can upload one file for the technical & commercial proposal or two separated

files.

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Go to “Lines” tab

Enter the line value in “Quote Price” field then click on “Continue” button to proceed.

Once you are ready click on “Submit” button to submit your quotation.

After submitting the quotation successfully, you will get a confirmation message and also an email.

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Note: In case you did not find general RFQ link in the open invitation section, search for its number as

announced in the newspaper and Abu Dhabi Judicial department website by filling full number in “Search”

field and then click on “Go” button. You can use % to search by part of RFQ number. For example

%2017.15%

Click on RFQ link to open it.

Note: In case procurement department update the RFQ after publishing it or re-publish the RFQ for negotiation, system will send new invitations for same RFQ number with new version to submit your technical and commercial proposal again.

Amendment on published RFQ

Procurement department may update RFQ after publishing it to update scope of work or requested specs. In

this case, system will send you new invitation for same RFQ number with new version. To participate you

are requested to acknowledge this amendment by following these steps:

Upon access the amendment RFQ, a warning message will be displayed to inform you this RFQ has

an update

Click on “View Amendment History” in the warning message to review the updates

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Click on “Acknowledge Amendment” button to review RFQ updates.

Review RFQ updates and then check “I have read the terms and conditions below and acknowledge

amendment” checkbox to participate in this RFQ.

Click on “Acknowledge” button to proceed.

Click on “Yes” button to confirm the acknowledgment.

Follow same steps explained earlier to submit your technical and commercial proposals.

Send message/inquiry to procurement department regarding RFQ

In case there is need to send a message or inquiry to procurement department regarding published

RFQ, you can use “Online Discussion” feature.

Search for the requested published RFQ and click on negotiation number link that relate to it.

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Upon access the RFQ main page, choose “Online Discussion” from Actions menu then click on

“Go” button.

Messages page will be opened.

Click on “New Message” button to create new message.

Fill in “Subject” field to add subject to the message.

Fill in “message” field to add message body.

To reply to any sent message, you will find a list of all “unread messages” in the

“Negotiations” page. Just click on unread message link that relate to specific RFQ for review.

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Click on unread messages link.

Click on “Reply” icon to reply on specific message.

Write your message then click on “Send” button to send the message.

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6 INSERT INVOICES AND REVIEW RELATED

DOCUMENTS (PURCHAE ORDER, CONTRACT,

INVOICES, PAYMENTS)

Supplier can review their related documents through iSupplier system such as purchase orders, contracts,

invoices, and payments. Also supplier can insert his invoices in ADJD isupplier portal that belong to certain

contract as agreed payment terms.

To review related documents (purchase order, contract, invoices, payments)

Upon system login, click on “ADJD iSupplier Portal” responsibility.

System will display the main page of the supplier documents which consist of two main parts:

“Orders” tab which view all purchase orders and contracts related to the supplier.

“Finance” tab which view all invoices and payments related to the supplier.

Click on “Orders” tab to show all your related purchase orders and contracts. To view specific

document click on document number link to review. Note that we have used fake document number

for training purposes.

Also you can review on the document attachment by clicking on attached file title link.

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Click on “Finance” tab, system will show the main search page for all your related invoices and

payments. This page includes three main sections:

“Create Invoices” this is used to insert supplier invoice.

“View Invoices” this is used to inquire about invoice details.

“View Payments” this is used to inquire about payment details.

Click on “View Invoices” or “View Payments” to view your related invoices or payments.

To view specific document click on document number link to review. Note that we have used fake

document number for training purposes.

You can export your related documents as an excel file by clicking on “Export” button and then save

he file into your computer.

To insert invoices in system

Note: Supplier need to contact with ADJD contract administrator regarding creating the release in the system to allow the supplier to insert the invoice.

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Note: Supplier need to know purchase order number and receipt number (system internal number) to insert the invoice. Note: Supplier will receive notifications once purchase order is approved and received.

Upon system login, click on “ADJD iSupplier Portal” responsibility.

System will display the main page of the supplier documents.

Click on “Finance” tab, system will open main search page. By default “Create Invoices” will be

opened.

From the create invoice menu, click on “Go” button to proceed.

Enter the related purchase order number that belong to the invoice then click on “Go” button to

search for the purchase order lines.

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System will show all purchase order lines. Note that inserting invoices depend on selecting purchase

order lines.

Note: You can select purchase order lines with “received” quantity greater than zero (This means contract administrator prepare and received the release to allow supplier to insert his invoice) and “invoiced” quantity must be zero (This means this purchase order line is not assigned to invoice).

Choose the related purchase order lines to insert the invoice and then click on “Add to Invoice”

button. Note that invoice amount is total of all selected purchase order lines amounts.

Click on “Next” button to proceed.

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Enter following required fields:

“Remit To” this is used to select your bank account.

“Invoice Number” this is used to enter invoice number.

“Customer Tax Payer ID” this is fixed id relate to ADJD usually is “Accrual_31311”.

Go to “Attachment” section to add copy of the original invoice by clicking on “Add” button

Enter following required fields:

“Title” enter title for the attached file.

“Description” enter description for the attached file.

Click on “Browse” button to upload the file.

To add more attachments, click on “Add Another” and repeat same steps.

After upload the files, click on “Apply” button to proceed.

A confirmation notification will be shown to confirm attached uploaded successfully

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Note: Supplier is responsible of invoice data and attachment. In case there is mistake or no match between inserted invoice and attachment, invoice will be rejected.

Invoice amount is total of all selected purchase order line amounts.

Click on “Next” button to proceed.

Review invoice details, attachment, and summary amount.

Note: In case there is need to update any detail or update the attachment, click on “Back” button to previous page. Click on “Save” button to save invoice details at any point to without submitting it to continue working on it later.

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Click on “Submit” button to insert the invoice in the system.

A confirmation notification will be shown to confirm invoice inserted successfully.

Note: Inserted invoice cannot be updated. Note: In case invoice is rejected, insert the invoice again with same number.

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7 EVALUATE ADJD SERVICES

In order to increase the level of services provided by Abu Dhabi Judicial Department (ADJD) and

taking into consideration the suppliers' feedback, Abu Dhabi Judicial Department (ADJD) is providing

the opportunity for suppliers to evaluate its services online through the system and offline.

Steps to participate in evaluation survey

Supplier will receive invitation for evaluation email on his email as it is registered in the system

Upon system login, click on “ADJD Sourcing Supplier” responsibility. Then click on “Sourcing

Home Page” link.

Click on the Invitation link.

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From the “Actions” menu, choose “Create Response” and then click on “Go” button.

Review the requirements section and choose your satisfaction level for each survey

question.

After completing the survey, Click on “Continue” button.

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Click on “Submit” button to submit the survey.

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8 CHANGE USER PASSWORD

You can change your user password by following these steps:

Click on “Preferences” option

System will display “General Preferences” page that relate to session settings

Go down to “Change Password” section

Fill in these required fields:

Enter your current password in “Old Password” field.

Enter your new password in “New Password” field.

Re-enter your new password in “New Password” field again for confirmation.

Click on “Apply” button to save the changes. You will get a confirmation message for password

change.

Note: password is case sensitive and should include at least 8 characters

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Forgot Password

In case you forgot your password, follow these steps to reset your password:

In Isupplier login page, click on Login Assistance link

Login assistance page will be opened, go to “Forgot Password” section and fill in your user name

which is your registered official email.

Click on “Forgot Password” button to receive the new password through your registered official

email.

You will get a confirmation message for password reset request. You will receive email for

password reset with instruction within 15 minutes.

Note: In case you did not receive email for password reset, contact procurement department for help.

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9 INQUIRIES/TECHNICAL ISSUES

In case you face any system technical issues, you can communicate with procurement department

on the following emails:

- Send any inquiry/ technical issue that relate to supplier registration & profile/ e-tender to: [email protected]

- Send any inquiry/ technical issue that relate to contracts to: [email protected]

mailto:[email protected]

Abu Dhabi Judicial Department Advanced Procurement … · Page 1 of 57 DO.070 SUPPLIERS USER GUIDE Abu Dhabi Judicial Department Advanced Procurement User Manual Supplier Responsibilities

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