Above all else we are committed to the care and ... · PDF fileGuest Relations september Katya Castillo Cardiac Care 4 ... Erica Salgado Labor and Delivery ... Azucena Gonzalez-Tang

TMCA Receives Top Honors from The Leapfrog GroupLeapfrog Hospital Safety Grades, which assign A, B, C, D and F letter grades to hospitals nationwide and provide the most complete picture of patient safety in the U.S., were announced in October by The Leapfrog Group, a national patient safety watchdog, and TMCA was one of 844 hospitals to receive an “A”, ranking among the safest hospitals in the United States.

In November The Leapfrog Group announced that TMCA had been named a Top Hospital for the first time. Widely acknowledged as one of the most prestigious distinctions a hospital can receive in the U.S., the recognition showcases TMCA’s commitment to patient safety and quality. TMCA

received a Top General Hospital distinction, and was one of only 115 Top Hospitals recognized across the country.

“We are extremely proud to be the only 2016 Leapfrog Top General Hospital in the state of Colorado. This recognition is a testament to the dedication of our staff and physicians to provide the safest, highest quality care to all of our patients. They are a cut above the rest and very deserving of this recognition.”-Dan Miller, CEO

• In other Quality news, TMCA’s ICU did not have any CAUTIs in 2016 and has gone more than 13 months without one. They also decreased their hospital acquired infections (C.diff, CLABSI, CAUTI) by 46% over 2015, 65% from 2014

• 5 Med/Onc decreased their hospital acquired infections (C.diff, CLABSI, CAUTI) by 71% over 2015. TMCA’s Orthopedic hospital acquired infections (C.diff, CLABSI, CAUTI) were reduced by 75%.

• Two units - CC4 and ICU – had no falls with injury in 2016! Progressive Care Unit (PCU) saw an 88% decrease in DVT/PE.

•And the OR had NO NEVER EVENTS in 2016!

• TMCA earned an “A” grade for patient safety in the Fall 2016 and Spring 2017 Leapfrog Group Hospital Safety Grades.

•We would like to thank all of our caregivers for your dedication to providing the highest quality care and for keeping our patients safe. Congratulations on these fabulous accomplishments!

clinical excellence

AnnuAL updATe

Above all else we are committed to the care and improvement of human life.Our Mission:

• When it comes to Service Excellence, a number of units with great increases in their scores. • CC5 experienced a 26 point increase in the 4th quarter moving >90th percentile rank , while CC4 experienced a 22 point increase in

the 4th quarter moving them above the 90th percentile rank. • Centennial Radiology consistently stayed at or above the 75th percentile ranking. • Spalding made steady progress throughout the year, finishing the 4th quarter above the 75th percentile rank! • Outpatient Test and Treat (OPTT) continued to consistently perform right at or slightly below the 75th percentile rank throughout the year.• The Main Campus ER showed solid progress throughout the year. In the 2nd and 4th quarters, their scores were between the 50th

and 75th percentile rank• Saddle Rock ER (SRER)was named a 2016 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award

recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. SRER continues to be a leader in patient experience for HCA, consistently performing above the 90th percentile rank.

service excellence

growth & financial•Total ER Visits for the Main Campus ER, CMP ER and SRER were down 5.2% year-over-year. 2016 saw a tremendous

increase in competition with the addition of 5 freestanding ERs in TMCA’s Community Service Area. •Behavioral Health opened an Adolescent unit and saw their Average Daily Census (ADC) grow 29.6% year-over-year.•We saw key gains in Surgical Services due to a 26% year-over-year increase in Thoracic Surgery volume, and a 40%

increase in Spine surgeries.•In the Cardiac Cath Lab, Electrophysiology volume grew 16.7% from 2015 to 2016. •HealthONE opened 3 new Care Now Urgent Care centers, with one in TMCA’s service area. There are eight more

Care Now Urgent Care centers planned for 2017 openings. •In the Main Campus ER, the new Pediatric ER unit opened in February 2017.•In March 2017, the renovated Pediatric/Pediatric Intermediate Care Unit opened for business.•Both Centennial Medical Plaza ER and Saddle Rock ER earned affiliation with Rocky Mountain Hospital For Children

and became part of the RMHC network of care.

Dr. Stephen PehlerSpine Surgeon

Dr. Sam AznaurovElectrophysiologist

Dr. Jenifer MarksThoracic Surgeon

2016 new executives

Hallie WoodsAssociate Chief

Operating Officer

Brandon MenciniVP, Bus Development & Strategic Planning

Rachel MilesChief

Nursing Officer

Mark DenoChief

Administrative Officer

Cindy MeyerChief

Administrative Officer

Pediatric ER New peds intermediate care roomPediatric Unit nurse’s stationPediatric Unit open house

employees & physiciansIn our most recent physician satisfaction survey, our providers rated us in the 82nd percentile as the overall place to practice medicine.

2016 Physician I CARE award winners1st Quarter

Jeff Arthur, DOOrthopedic Surgeon

2nd Quarter

Lisa Jo Floyd, MDER Physician

3rd Quarter

Benjamin Shukert, MDHospitalist

4th Quarter

Alfredo Rivera, MDBehavioral Health

2016 eMPLOyees OF The MOnThFebruary

William YoungCMP ED

MarchEmily Spencer

Oncology

aprilHyuk “Letty” Kwon

Breast Diagnostic

MayKristi Shattuck

Oncology

JuneDaniel CallahanPlant Operations

JulyLori Hewlett

Laboratory

augustSasha BrauenGuest Relations

septemberKatya CastilloCardiac Care 4

OctoberColin Smith

Adolescent Beh Health

november Aubree GeierCardiac Care 4

decemberYaneth Marin

Accounting

communityengagementWe had staff participate in each of the selected community events throughout 2016. Our many community accomplishments included:

•Collecting 1,660 pounds of food + 364 hours of volunteer service donated to Food Bank of the Rockies•Donating $14,000 to Wish for Wheels, which equates to 100 bikes that were built & given out by 133 volunteers

to some well-deserving kindergarten students at Wheeling Elementary•Two Bonfils Blood Drives•During the School Supply Drive, we filled 160 backpacks with over 3,000 supplies for Wheeling Elementary &

Bennie E. Goodwin Learning Center•The ED held their Annual Kickball tournament benefiting Food Bank of the Rockies•248 items were donated during our Kids Warm Clothing Drive •Oncology’s International Buffet raised money for LLS - Light The Night•Over 200 toys were donated during the Fill The Stocking event and TMCA hosted a holiday party for 20 families

and teachers from Bennie E Goodwin Learning Center• Staff also participated in many community walks including the Air Life Memorial walk, the NAMI walk, the

American Heart Association’s Heart Walk, Komen Race for the Cure, Out of Darkness, and the LLS Light The Night walk.

2016 totals financial Donations = $68,544volunteer hours = 2,078 hours

community Partner

Financial Giving

Volunteer hours

Food Bank $11,189 364Hope Fund $31,428 N/AWish for Wheels $14.101 272Other $6,822 649

2016 Employee Service Awards

25 Years of ServiceReginald Breckenridge Nursing - Spalding

Joan Eckrich Occ Therapy-Spalding Celedonia Brown Ewen Nuclear Medicine

Ling Chang-Lee PharmacyLori Culliton CV (NON INV) North

Kendall Fielder Jr Nursing AdministrationPeggy Figueroa Main FNS

Donna French-Studer Case ManagementIdola Green Dietary Nutrition-Spalding

Lanida Hackett-Kuzmich OncologyJanet Hoskins Operating Room

Janine Lafrankcis PACUNoel Pena Patient Access-PAS

Danette Polk AccountingIrene Stevens Clinical Rehab Specialist-Spalding

20 Years of ServiceBiskut Astatke Cat Scan

Stacy Ban Imaging CMPLiliya Dekhtyaryuk OB/GYN

Susan Fisher Float Pool Nurse-SpaldingJennifer Hahn Emergency Department

Rochelle Hardin Intensive Care UnitDana Huft Neo Natal ICU

Angela Lewis Patient Access Manager-PASMary Park Ortho/Spine

Rosalba Plascencia Gonzalez EVS MainBrenda Mingo Switchboard - SpaldingRandy Reuben Emergency Department

Deborah Sanders Rehab ServicesKurt Schroeder Nursing - Spalding

Sukanya Vichiensal Operating RoomCarl Williams Support Line

15 Years of ServiceJennifer Andrew Intensive Care UnitHector Cardenas Main FNS

Therese Cayabyab North GeropsychAlicia Chapman Cardiac Care 4Marjorie Collins Respiratory Therapy

Anne Dada NeuroscienceJustin Deavers CMP ED

Marisa Dolan Pharmacy @ CMPCatherine Essex Nursing - Spalding

Villaflor Garcia Float PoolLaurie Hampton Clinical Rehab Specialist-Spalding

Diane Hannon HiTechPhilomena Howland Nursing - Spalding

Larisa Khachatryan Nursing - SpaldingGloria Knaster Ortho/Spine

Nicole Lund OB/GYNMary Kay Mitsch CMP ED

Teresa Moen Physical Therapy-SpaldingLeticia Pina-Keagy Physical Therapy-Spalding

Dale Remacle Interventional RadiologySonia Romero North Geropsych

Constance Rush Rehab ServicesErica Salgado Labor and Delivery

Kimberly Sexton Nurse PractionerMala Shalek Intensive Care Unit

Irina Shapiro Interventional RadiologyKayla Sigler Imaging CMP

Marleny Smith Main FNSJill Stevens-Becker Pathology

Svetlana Tashkulova LaboratoryLemlem Tesfay Main FNS

Yerusalem Tesfay North GeropsychRobin Tucker Intensive Care UnitMaria Vargas Main FNS

Sharon Voparil Same Day Surgery

30 Years of ServiceMaria Barrera-Webb Rehab Services

Robin Boa LaboratorySusan Bobka Parent EducationDarren Friess Cath Lab

Mark Halebsky Adult PsychHenry Hipple Respiratory Therapy

Michelle Smith Occupation Therapy-Spalding

35 Years of ServiceHelen Brunn Same Day Surgery

Clara Eisenman Cardiac Care 4Janna Hough OB/GYN

Debra King Gastro LabJulie Walton Laboratory

40 Years of ServiceBrenda Copper Nursing - Spalding P/SLBeverly Forsyth Laboratory

Katherine Hatcher EducationDiane Hutton Laboratory

10 Years of ServiceWeda Kertiyemer EVS Main

Olga Kintz Diagnostic RadiologyHyuk Kwon Breast Diagnostic North

Sonja Lauck Cardiac Care 5Debra Lindesmith Float Pool

Kristen Means EEGRamon Mejia Jr Main Plant Ops

William Merz AdministrationZebib Negasi EVS Main

Lawrencia Owusu-Ansah Ortho/SpineElizabeth Pielka PharmacyMartha Renteria Diagnostic Radiology

Jose Rios Main FNSKara Ruthruff Intensive Care Unit

Alfonso Salazar Telemtry Tech.Lori Samuelson Speech Therapy-Spalding

Anthony Scriver PharmacyAntonio Soto EVS Main

Heri Tejawijaya North FNSSarah Trainor NeuroscienceSarah Trujillo Cardiac Care 4Adelmo Vidal Cat Scan

Julie Zhong Cardiac Care 5

5 Years of ServiceAanuoluwapo Alao Telemtry Tech

John Allen Quality Assurance-SpaldingBetty Ambrose Cath Lab

Africa Armendariz Float PoolGladys Baca EVS Main

Amber Bartlett Clinical Rehab Specialist-SpaldingDenise Baumgartner Pathology

Jonathan Beasley Referral Development-SpaldngLu Ann Bordon Same Day Surgery

Brittany Bourque Cardiac Care 4Erica Brown Respiratory Therapy

Lauren Burnell Case Management-SpaldingMaria Campos-Morales Laboratory

Cheryl Carlson Intensive Care UnitKristin Carlson OPS

Billy Carter EVS MainMary Cheung Case Management

Stephanie Crews CMP EDMarcia Dahlgren OP Cardiac RehabThuy-Van Donn Pharmacy

Eric Downs Registrar - PASYeshwork Eshate SRER EVS/Security

Melissa Estes Diagnostic RadiologyRuth Eyob Float Pool

Scott Foster Operating RoomMichelle Galles Trauma

Kimberly Galvin Cardiac Care 4Jaci Gauna Nursing - Spalding

Ashley Gerk Float PoolJennifer Glasgow Intensive Care Unit

Azucena Gonzalez-Tang Nursing - SpaldingBrooke Greenberg Intensive Care Unit

Diane Grierson Breast Diagnostic NorthJennifer Griffin Operating Room

Jody Grosshans Cath LabDonna Hale Nursing - Spalding

Valerie Harris Float PoolLaura Hart Parent Education

Naomi Hayes Progressive Care

10 Years of ServiceTara Adams Cardiac Care 4

Mulu Ambaw EVS MainLarisa Belikova Main FNS

Mary Bendykowski Psych Discharge PlanningKristin Boyett Cardiac Care 5Myla Cabuag Operating Room

Daniel Callahan Main Plant OpsRita Caruajulca EVS Main

Katya Castillo Cardiac Care 4Cecilia Clyne Float Pool

Sandra Davenport NeurosciencesStephen Dupont Main Plant Ops

Judy Eggleston Quality ManagementLindsay Erickson Float Pool

Nichole Esquibel Potts Emergency DepartmentCasey Feller Respiratory Therapy

Natalie Fiore Emergency DepartmentChristelle Friedland Diagnostic Radiology

Melissa Garner EEGAlemtsehay Gebreselassie Main FNS

Steffany Gonzales Gibbs OB/GYNRose Hermes Diagnostic Radiology

Stacey Hirschfield Progressive CareMegan Jones Diagnostic Radiology

Sheryl Kanipe Saddle Rock EDSosina Kasa EVS Main

Kiera Knox Nursing - Spalding

Servcie Award Recipients

5 Years of ServiceSarah Hench Nursing - Spalding

Amy Higginbotham Ortho/SpineWalter Holland Main FNS

Douglas Johnson Intensive Care UnitLindsay Jordan Intensive Care Unit

Alexis Joy PharmacyNicholas Kapke Oncology

Monica Lopez Registrar - PASMichael McCallister Emergency Department

Sabine McCurry CMP EDKaleigh Medina Emergency Department

Hiwot Mehary EVS CMPLucy Mellows Oncology

Nancy Meyers Operating RoomTammy Miller Cath LabVelvet Mines Main FNS

Sitel Omer EVS MainLeah Parker Rehab Services

Colleen Pearson Neo Natal ICUJennifer Pehrson Intensive Care Unit

Laura Piers Dietary Nutrition-SpaldingSeema Pokhrel-Karki Neonatal ICU

Elizabeth Price Mammo CMPNicole Pyle Cardiac Care 4

Janice Ramirez LaboratoryRigoberto Sarellano-Haros Patient Access - PAS

Teresa Salgado Servin Main FNSSofia Schaub Cardiac Care 5

Lauren Schrader Intensive Care UnitRebecca Scruggs Imaging CMP

Jessica Smith Labor and DeliveryDaniel Storm Float Pool

Trang Teske North FNSChelsey Thomsen Respiratory Therapy

Whitney Tice Intensive Care UnitKimberly Till Cardiac Care 5

Lisa Tomaino Float PoolDeborrah Truex Main FNS

Teresa Vandiest-Akin Cath LabMadonna Vogt Operating Room

Sheila Wadsworth Operating RoomJanice Zamora Speech Therapy-Spalding

2016Employee of the Year

Kristi Shattuck, Oncology

2016Leader of the Year

Darren Friess, Cath Lab

Congratulations to all of our 2016 Service Award recipients and to our

Employee of the Year and Leader of the Year!