About your Cintiq Companion 2 Introduction Your Cintiq Companion 2 is a high-performance mobile computer that supports both pen and touch input, and is designed to accommodate your work preferences. The Cintiq operates in two different modes: plugged into your computer, or as a completely mobile, battery-powered device. See Cintiq Companion 2 Modes for descriptions of Desktop and Mobile Mode features. Desktop Mode. When you connect the Cintiq to a computer using the Windows™ or Macintosh™ operating system, it functions as a pen display that supports pen and touch input for design and graphics work. It also can be used to play music from your computer, or for video conferencing. Mobile Mode. When the Cintiq is disconnected from your computer, it functions as a Windows tablet with its own processor, pen and touch input, and connections to the Internet and accessory devices. While on the go you can review and edit your work, and access the Internet, email, and the features and functionality of the operating system. If you change modes by connecting or disconnecting the Cintiq, it will automatically switch to the new mode. You can move and share information between the two modes using a Micro SD card. The Cintiq Companion 2 can be used in landscape or portrait orientation, lying flat on your desk or in your lap. In landscape orientation, it can be placed in one of three inclined positions, using the optional stand. When drawing or sketching, you have up to 2048 pressure levels and a comfortable drawing surface. See Cintiq Companion 2 features for illustrations of your pen display, and Using your Cintiq for general information and system requirements. Refer to your Quick Start Guide for additional information and illustrations. The product Help topics can also help you make the best use of your new Cintiq, and can be accessed from the Wacom Tablet Properties or the Wacom Desktop Center. Your Cintiq can be used with the pen that came with your product, or a Wacom™ accessory pen or tool specified for use with the Cintiq Companion 2. Cintiq Companion 2 components Professional-level pen input Multi-finger touch input Two speakers
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Transcript
About your Cintiq Companion 2
Introduction
Your Cintiq Companion 2 is a high-performance mobile computer that supports both pen and
touch input, and is designed to accommodate your work preferences. The Cintiq operates in two
different modes: plugged into your computer, or as a completely mobile, battery-powered device.
See Cintiq Companion 2 Modes for descriptions of Desktop and Mobile Mode features.
Desktop Mode. When you connect the Cintiq to a computer using the Windows™ or
Macintosh™ operating system, it functions as a pen display that supports pen and touch
input for design and graphics work. It also can be used to play music from your
computer, or for video conferencing.
Mobile Mode. When the Cintiq is disconnected from your computer, it functions as a
Windows tablet with its own processor, pen and touch input, and connections to the
Internet and accessory devices. While on the go you can review and edit your work, and
access the Internet, email, and the features and functionality of the operating system.
If you change modes by connecting or disconnecting the Cintiq, it will automatically switch to
the new mode. You can move and share information between the two modes using a Micro SD
card.
The Cintiq Companion 2 can be used in landscape or portrait orientation, lying flat on your desk
or in your lap. In landscape orientation, it can be placed in one of three inclined positions, using
the optional stand. When drawing or sketching, you have up to 2048 pressure levels and a
comfortable drawing surface.
See Cintiq Companion 2 features for illustrations of your pen display, and Using your Cintiq for
general information and system requirements. Refer to your Quick Start Guide for additional
information and illustrations. The product Help topics can also help you make the best use of
your new Cintiq, and can be accessed from the Wacom Tablet Properties or the Wacom Desktop
Center.
Your Cintiq can be used with the pen that came with your product, or a Wacom™ accessory pen
or tool specified for use with the Cintiq Companion 2.
5. If you are working with multiple monitors, select the monitor corresponding to your
Cintiq from the dropdown menu. Only monitors set to one of the resolutions supported by
Cintiq will appear in the list.
6. Click Calibrate... to activate the calibration screen.
7. Holding the pen, sit or stand as you normally would when working with the Cintiq. Use
the pen tip to click on the center of the crosshairs in the upper-left corner.
8. Click on the center of the crosshairs that are displayed in the remaining corners.
9. Test the alignment by positioning the pen at a few different points on the display.
10. Click OK to accept the calibration, or Try Again to recalibrate.
Care and maintenance
Simple care and maintenance will ensure optimum performance from your Wacom product.
Keep the pen and pen display clean and free of dust and dirt. Replace your pen nibs frequently to avoid scratching the surface with worn pen nibs. Clean the surface using an anti-static cloth or slightly damp cloth and light pressure. Do not use
detergent. Use and store your pen display and pen in a clean, dry location, and avoid extremes in
temperature. Do not disassemble the pen tablet or the pen, except to add a color ring to the pen. Taking apart
the product will void your warranty.
Important: Take care to not spill liquids onto your pen display or pen. Both contain electronic
parts that will fail if exposed to liquids.
Replacing the pen nib
To protect your pen display from scratches and for best performance, replace your pen nib when
it becomes too short or has a sharp edge. A nib should be replaced when it is approximately 1
mm (1/25 inch) in length. Replacement nibs and a nib removal tool are provided inside the pen
case.
If you need pen nibs or other accessories, please visit the Store page of the Wacom website.
To replace the pen nib:
1. Clasp the old nib and pull it straight out of the pen using the nib removal tool, a pair of tweezers, needle-nosed pliers, or similar tool.
2. Slide the end of the new nib straight into the barrel of the pen and push the nib slowly and firmly until it stops.
Note: Stroke nibs are spring-loaded, providing additional tactile feedback when you are working
an Airbrush. They are installed in the same manner as a standard pen nib.
Wacom Tablet Properties overview
Use the Wacom Tablet Properties to customize your pen tablet or tools. When you open Tablet
Properties, icons for all connected tablets and all tools that have been used on the tablet are
displayed in the Tool list, as well as a Touch icon for tablets with touch. All settings apply to the
selected tablet or pen display.
To customize, make changes to the controls available on the tabs for ExpressKeys, Display
Toggle, Touch Ring, and other features. Changes will take effect immediately. Click Default to
return to the factory settings. You can use your keyboard tab and arrow keys to navigate around
Tablet Properties.
Tool Tips are available for most Tablet Properties items. Position the screen cursor over an item
and let it rest there. The appropriate Tool Tip will pop up in a few moments.
In supporting applications you can adjust the functionality of the Art Pen rotation or the Airbrush
fingerwheel within the application. See the documentation that came with your application for
details.
Managing preferences
You can manage, back up and restore your tablet settings and preferences for single or multiple
users, either to your computer or to the Wacom Cloud, using the Backup and Restore features on
the Wacom Desktop Center. Wacom Cloud backup and restore uses Wacom storage on a secure
remote server. See Wacom Desktop Center.
Backup and Restore using Wacom Tablet Preferences File utility
You can also back up and restore your settings and preferences to your computer using the
Wacom Tablet Preference File utility.
For Windows:
Windows 8®: From the Windows 8 Start screen, click the Wacom Tablet Preference File Utility tile. Close any open applications, and then set your preferences.
Windows 7®: Click the Start button and select All Programs. Select Wacom Tablet, then Wacom Tablet Preference File Utility. Close any open applications, and then set your preferences.
For Mac®:
Open the main Applications folder. Open the Wacom Tablet folder and run the Wacom Tablet Utility.
Note: Administrator rights are required to delete preferences for all users.
Using the Cintiq stand
In landscape orientation, the Cintiq stand can be used in one of three inclined positions. After
attaching the stand, adjust the display incline:
1. Place the Cintiq on a flat, stable surface.
2. Place the stand with the aluminum surface down and the three tabs facing up.
3. Decide which of the inclines you want to use.
4. Hold the Cintiq upright so you can see the back.
5. Place the tab at the bottom edge of the stand into the slot in the lower edge of the Cintiq.
6. Keeping the lower tab in the slot, tilt the Cintiq toward the stand and insert the tab for the
incline you want to use into the other slot. Make sure both tabs are fully inserted into the
slots.
Using your Cintiq
Your new Cintiq will be ready to use after setup and installation of the driver software. Please
see the printed Quick Start Guide that came with your Cintiq for a list of components, and
instructions for setup and driver installation.
For the Cintiq 13, Cintiq Companion Hybrid, Cintiq 22, Cintiq 24, and Cintiq 27, you will need
to install the driver for your pen tablet to work correctly. You can download and install the driver
from the Wacom website, for both Windows and Mac operating systems. The driver for the
Cintiq Companion and Cintiq Companion 2 is pre-installed.
Information about your specific computer hardware or operating system, or information about
your application software, is not included with your Cintiq. Refer to the product information
provided with your hardware, operating system, or application.
The Important Product Information document, accessible from the Wacom Desktop Center,
describes safety precautions, specifications, warranties, and the license agreement for your pen
tablet.
Before setting up your Cintiq, make sure that your computer meets the following system
requirements:
PC: Windows 8® or Windows 7® , 32-bit or 64-bit configurations. One available USB port and video port. A CD-ROM drive is required to install the driver from the Installation CD.
Mac® : OS X, v10.7 or later. Intel-based platforms only. One available USB port and video port. A CD-ROM drive is required to install the driver from the Installation CD.
Product Help
The product information provided with your Cintiq is common to Windows and Mac computers.
Windows screen captures are shown, unless otherwise noted.
Help topics give you quick access to information about the features and capabilities of your pen
display. You can access the Help topics for the Wacom Tablet Properties or Wacom Desktop
Center at any time by clicking the ? icon on the panel or dialog you are using. Other topics can
be found in the Help Table of Contents, or by using the Help Search feature.
Installing the driver: Cintiq
The Cintiq driver software must be installed for full and correct functionality of the creative pen
display. Several of the Cintiq models have the driver pre-installed.
Cintiq13, Cintiq 22, Cintiq 24, Cintiq 27, and Cintiq Companion Hybrid: install the
driver software provided with your pen display.
Cintiq Companion: the driver is pre-installed.
Cintiq Companion 2: For Mobile Mode, the driver is pre-installed. For Desktop Mode,
install the driver software
provided with your pen display.
For information on connecting your pen display, refer to the Quick Start Guide included in the
product box.
For both Windows® and Mac, the driver is provided on the Installation CD for the Cintiq 13,
Cintiq 27 and the Cintiq Companion Hybrid. During installation, an updated driver will be
downloaded and installed from the Wacom website. If you do not have a CD-ROM drive,
download the current driver from Wacom Customer Care.
You can also contact Technical Support by visiting the Wacom website for your region and
completing a Customer Care Email Inquiry form.
Testing your Cintiq
1. Turn on your computer and wait until the system is ready to use.
2. If your Cintiq is connected to your computer, check the USB connection.
o Make sure the USB cable is securely connected to an active USB port on your
computer.
o Check the tablet USB cable for damage.
o If you are connecting the tablet to a USB hub (or hub device with USB ports), be
sure the USB hub is properly connected to your computer and is active.
o If a status LED does not illuminate after your computer is on and has finished
booting up, your USB port may be disabled. Verify that you have connected the
tablet to an active USB port.
o Connect the tablet to a different USB port, or to a USB port on another computer,
and see if the problem persists.
o For best results when troubleshooting no power to the tablet, plug the tablet
directly into the USB port on your computer.
o Temporarily eliminate any external hubs in use until you determine that the
system recognizes the tablet and that it is functional. When the tablet is working
properly, you can then usually move the tablet to a USB hub.
3. Test touch. Attempt to move the screen cursor by tracking your finger across the surface.
Then tap to select an item.
o If the tablet driver does not load properly, basic touch movement will be
recognized, but other actions and gestures will not. If gestures are not recognized,
re-install the driver.
4. Check the ExpressKeys and Rocker Ring. See Testing the ExpressKeys, Rocker Ring or
Touch Ring.
5. Check any other tool(s) you may be using.
6. If any of these tests fail, you may have defective hardware. See Technical Support.
7. After testing, use the Wacom Tablet Properties to reconfigure your pen tablet and tools
for any custom settings you may have been using.
Testing the ExpressKeys, Rocker Ring or Touch Ring
If your ExpressKeys or Rocker Ring do not work as you expect, check the assigned functions or
reset them to their default conditions. See Testing the tablet for more information on testing
components.
1. Open the Wacom Tablet Properties and click on the About button. In the dialog that appears, click Diagnose... The Diagnostics dialog shows dynamic information about the tablet, your tool(s), and appropriate information for touch-sensitive tablets.
2. If more than one pen tablet is connected to your system, select the one for which you are testing in the Tablet Info column.
3. Use the information shown in the dialog to test your tablet and tools.
1. With the Diagnostics dialog open, observe the Tablet Info column as you test each ExpressKey. Be sure you have selected the tablet you are testing from the Tablet Info column.
2. Test the keys by pressing them one at a time. Each time you press a key, its number is shown next to the Left Buttons category.
3. When you are done, click the Close button.
Testing the Rocker Ring
1. With the Diagnostics dialog box open, observe the Tablet Info column as you test the Rocker Ring. Be sure you have selected the tablet unit you are testing from the Tablet Info column.
2. Press each Rocker Ring position and the Center Button one at a time. Its number will be shown next to the Left Buttons or Right Buttons category.
3. Press the Center Button and each Rocker Ring position, and verify that the function you have set is being performed.
4. Click the Close button to exit the dialog.
Testing the Touch Ring (Cintiq 24)
1. With the Diagnostics dialog box open, observe the Tablet Info column as you test each Touch Ring. Be sure you have selected the tablet unit you are testing from the Tablet Info column.
2. Slide your finger around the entire circumference of the Touch Ring and watch the Left Touch or Right Touch number, depending on which Touch Ring you are testing.
3. Press the Touch Ring mode buttons to toggle between modes, and note whether the Status LEDs illuminate. As you press each button, an overlay will appear briefly on your display screen to show the button function assignments. The button number is shown next to either the Left Buttons or Right Buttons category. If any of the functions are set to Skip, the corresponding LED will be skipped in the toggle sequence.
4. When you are done, click on the Close button to exit the dialog.
If these tests fail, you may have defective hardware. Visit Wacom Technical Support.
Important: Some applications can override and control the ExpressKey or Rocker Ring
functions. Consider closing any open applications except the Wacom Tablet Properties when
testing the Rocker Ring.
Testing a pen
If your pen does not work as you expect, check the assigned functions or reset them to their
default conditions.
You can return a tool to its default condition by removing it from the Tablet Properties Tool list.
Select the tool and click on the Tool list removal button (minus sign) to the right. After the tool
has been removed, place it onto the tablet surface to put it back in the Tool list with its default
settings.
1. If the driver software has not loaded, the pen will not work properly. You will be able to
use the pen tip to move the screen cursor and click, but there will be no other pen
functionality.
2. Move your pen across the active area. The screen cursor should move in the
corresponding direction on your monitor or display screen.
3. Press the pen tip against the surface of the pen tablet. On the Intuos pen tablet, the Status
LED will light. On all other pen tablets and pen displays, the Status LED will brighten.
Without applying pressure to the pen tip, hold the pen tip within approximately 10 mm
(0.4 inch) of the tablet surface and press the side switch. The LED will brighten again.
4. Press the eraser against the surface. The LED will brighten.
5. Open the Wacom Tablet Properties and click on the About button. In the dialog that
The computer does not have an available USB port. Check if there is an available
USB port on a USB hub. If not,
you will need to add a USB hub
or USB card.
A tablet status LED does not illuminate. Verify that the tablet USB cable is properly connected to the tablet and to an active USB port.
If you are connecting to a USB hub device, make sure the hub is connected to an active USB port and that the hub is active.
Try using another USB port or USB cable.
The computer does not go to sleep. When you are not using your
tool(s), such as a pen or mouse,
remove them from the tablet
surface or the tablet will continue
to send data, keeping the computer
awake. Other metallic or other
conducting objects can also cause
the tablet to send data. Keep the
tablet surface clear of all objects
when not in use.
The screen cursor is very erratic or jumps to unexpected locations. On rare occasions the tablet may
receive interfering radio
frequencies from a computer
monitor or nearby AM radio station.
If you notice interference from a
monitor, move the tablet at least six
inches away from the monitor, or
change the monitor refresh rate or
monitor resolution.
The Cintiq has power and is connected, but the screen is dark. Check the connections for all cables and adapters in your system. Refer to the Quick Start Guide for help with connections and cabling.
Open Display in the Windows Tablet Properties.
o Make sure that both the Cintiq and the other monitor are shown in the display settings.
o Try changing your display settings, and using the recommended resolution, to activate the Cintiq.
o Set your preference to extended (desktop is displayed across both monitors) or mirror (an image of the desktop is on each monitor) if one or the other is not working.
The tablet is set to ExpressKeys Right (or ExpressKeys Left), but at the
log on screen the tablet seems to work upside down.
Change the orientation of the tablet in the Wacom Desktop Center.
Reinstall the tablet driver. See the instructions provided in the Quick Start Guide that came with your pen tablet. Also refer to the Help topic Installing the driver: Cintiq 13HD and Cintiq Companion Hybrid if you are using one of those two pen displays.
Hold the pen as you would a normal pen or pencil. Adjust your grip so that you can toggle the
side switch easily with your thumb or forefinger. Be careful not to accidentally press the switch
while drawing or positioning with the pen.
Position the cursor: Move the pen slightly above the active area without touching the screen surface. Press the pen tip on the screen to make a selection. Tap the screen once with the pen tip, or touch it to the screen with enough pressure to register a click.
Double click: press the upper side switch (when set to Double Click), or quickly tap the screen twice in the same place with the pen tip.
Erase: Use the eraser just as you would the eraser on a pencil. Move: Select the object, then slide the pen tip across the screen to move it.
a pen button to Mode Toggle.... Then use the button
to toggle between Pen mode and Mouse mode.
Touch does not work. Enable touch by pressing an ExpressKey that is set to
Touch On/Off. Open the Tablet Properties, click on the Touch icon,
and go to the Standard Gestures, My Gestures, or
Touch Options tab. Be sure the Enable Touch option
is selected.
Touch does not seem to fully
work. The screen cursor can be
moved, but more complex
actions do not work.
If the tablet driver does not load properly, basic touch
movement will be recognized, but other actions and gestures
will not. Install the driver software for the tablet. Try
reinstalling the pen tablet driver.
The tablet does not reliably
recognize multi-finger touch.
If you hold your fingers too close together, the tablet may not
recognize them as being separate. Try moving your fingers a
little further apart.
You cannot zoom-in or zoom-
out when working with Adobe
Photoshop®.
If zoom functions do not operate correctly in Photoshop,
verify that the Zoom with Scroll Wheel function is not
selected in the Photoshop Preferences options.
Rotation gestures do not work
consistently, or do not work at
all.
Rotation may work in different ways, depending on the
application. For best recognition of this gesture, start with
your fingers positioned diagonally on the tablet surface and
keep them at least 25 mm (1 inch) apart.
Line control: Use the options in the Wacom Tablet Properties to control line shape and thickness, define and adjust brush characteristics, and create effects in applications that support this feature.
Pressure sensitivity: Use the pen inside the active area while applying various amounts of downward pressure to the tip of the pen. Press hard for thick lines or dense color. Press gently for thin lines or softer color.
Using the side switch
The pen side switch can be set to two different customizable functions. You can use the switch
whenever the pen tip is within 10 mm (0.4 inch) of the tablet active area. You do not have to
touch the pen tip to the tablet in order to use the switch.
The default side switch positions are:
Upper switch: double-click. This is easier than tapping twice with the pen tip. Lower switch: right-click. This brings up application-specific or icon-specific menus.
To position a document or image within the active window:
Set a switch function to Pan/Scroll. Press the pen button and move the pen tip across the tablet surface to reposition the image. Release the pen button or lift the pen tip from the surface when you are done.
In some application windows, the document will precisely follow the cursor as you move the pen
tip. In others it will simply move in the same general direction as the screen cursor.
Wacom Desktop Center
The Wacom Desktop Center is a utility that lets you select settings for your pen tablet, learn
more about how to use it, and connect to related websites.
In Windows, access the Wacom Desktop Center from the task bar on the standard desktop, or
from a tile on the Windows 8 Start screen. On the Mac, access the Wacom Desktop Center from
the Applications folder.
The Tablet Selector bar at the top left of the Wacom Desktop Center will show all the Wacom
pen tablets or pen displays in use. To update the driver, customize settings, or perform other
actions with a pen tablet, make sure you have selected its icon in the Tablet Selector bar.
Select from the categories on the left side of the Wacom Desktop Center to see the available
options for that category.
Note: The appearance of the Wacom Desktop Center may vary, depending on which tablet(s)
you are using. For example, Touch settings and Orientation are not available if you are using a
pen tablet or pen display that does not support those features.
Updates. o Shows available software updates for the driver. If an update is available, select it
and follow the prompts to install it.
Device. o Orientation. Choose the preferred position for the ExpressKeys™ (right or left).
o Handedness. Choose the option for left-handed or right-handed use.
Pen, Touch & Buttons. o Touch Settings. Select settings for touch input and gesture settings.
o Pen & Button Settings. Access the Tablet Properties settings for the following
features:
Pen provides a general description of pen use.
ExpressKeys, Touch Ring, On-Screen Controls, and Rocker Ring settings.
Backup & Restore Settings. o Backup & Restore Settings to the Wacom Cloud. Choose this option to backup
and restore your files using Wacom storage on a secure remote server, or to
manage your settings. You will be asked to create an account when you first begin
using the Wacom Cloud.
o Backup & Restore Settings to Computer. Back up and restore your files to your
computer, or reset your tablet settings to the factory defaults.
Help & Support. o Social Media & Forums. Access additional websites, such as Facebook and
Twitter, that will help you learn more about your pen tablet.
o User Manuals. Access the product user manual or online Help, and the Important
Product Information document. This document provides product specifications,
warranty terms, and related information.
o Tutorials. View instructional videos that will help you to begin using your pen
tablet, and learn how to work with it. You will need a network connection to
access the videos.
o Support. Access Wacom Support options.
o Registration. Register your tablet on the Wacom product registration site.
Importing expert settings
The import expert settings feature enables you to import customized Wacom Tablet Properties
settings that have been specified in an XML (Extensible Markup Language) file. Some software
developers create custom settings files which are designed to provide optimum performance
when using your Wacom pen tablet or pen display with their applications.
Each XML file may include customized settings for one or more applications. These settings
may apply to the ExpressKeys, Touch Ring or Rocker Ring, OSC Radial Menu, pen button or
eraser functions.
To import expert settings:
1. Back up any existing Tablet Properties settings before importing the expert settings using
the Wacom Desktop Center.
2. Choose an XML file with settings for use with a particular application. Double-click on
your file selection.
3. Follow the instructions in the confirmation dialog. The utility will import settings for one
or more applications. Any previous settings for those applications may be overridden.
4. Choose Continue to import the settings, or Cancel.
When you choose to import settings, only the settings specified in the XML file will be imported.
Any corresponding settings will be overridden with the new values. All other existing settings
will remain unchanged.
After the import process is completed you will have an opportunity to view the new settings in