About us Folksam and the Multilingual Customer Service. Mikael Petersson
Dec 26, 2015
About usFolksam and the Multilingual Customer Service.
Mikael Petersson
Folksam – that’s us!
• Folksam is a mutual insurance company
• Our customers are also our owners
• Our profit doesn’t go to share-holders, it stays within the company and benefits us all
We insure
every other person
every other home
every fifthcar
Folksam wants to make a differenceOur choices in life make a difference.Therefore Folksam wants to make adifference.
• We want to change things to the better, that’s why we do things that other insurers don’t
• We devote time, money and energy to things that we and our customers think are important.
• We do all this to live up to our vision: To work for a long-term sustainable society in which the individual feels secure.
More than insuranceAs a customer at Folksam you will getmore than insurance and savings.• We contribute to long-term sustainable
social development through research, information, debate and practical initiatives
• We work actively to protect the environment
• We strive to reduce road traffic accidents through knowledge and a variety of preventive measures
• We take a social responsibility in asset management
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Who am I, Mikael Petersson
The underlying idea !!
• New pensionsystem year 2000
• Complicated for everyone • More complicated for immigrants
• Recruited 15 immigrants
• Informed immigrants about…..
• Huge succes… !!!!
• …established the multilingual customer service
• Nationwide opening 2002
Zadzwoń do Folksamu i rozmawiaj we własnym języku
Rufen Sie Folksam an und Sie werden den Service auf Ihrer Sprache bekommen
The multilingual Servicecenter
Pozovite Folksam i razgovarajte na Vašem maternjem jeziku
Call Folksam and speak your own language
Pozovite Folksam i razgovarajte na Vašem
maternjem jeziku
ودری ) ( Folksamبه پشتو خود زبان به و کنيد تلفوننمائيد Когда Вы звоните нам вصحبت
Folksam, мы говорим с Вами по-русски
Soo wac Folksam oo ku hadal
luqadaada hooyo
Llame a Folksam y hable
en su propio idioma
Folksamı arayınız ve kendi
dilinizde görüşünüz Ring till Folksam och prata på ditt eget språk
وتكلم فولكسام بشركة إتصلالعربية باللغة
Working together with muslim federations
SMRThe Swedish Muslim
Council
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Takaful and mutuality“To Muslims in Sweden!Insure your need of security”How can a Muslim, living in Sweden, insure his family and his house and still follow the Muslim solidarity thought?The European Council of Fatwa and Research has examined the question. They have approved that Muslims, living in Europe, can purchase their insurance requirements, that are a part of their everyday life, from a cooperative insurance company. In a cooperative companies the profit does not go to a minority but the surplus will be shared by the insured customers. This fair thought is consistent with the Muslim thought about fairness between fellow human beings. “SMR recommends all Muslims to join the Muslim cooperative insurances in Folksam” Yours sincerelyMostafa KharrakiCharimanSwedish Muslim Council (Sveriges Muslimska Råd)”
Some of our partners
Example of cooperation
• News and other radioprograms
• Chilean federation in sweden. Handing out ”the Kondor Prize” of 2007 for integration.
• Homepages of different immigrant organisations
Insurance
• Events
Amanah savings
Folksam launches a new adapted fund for Amanah savings, April 2009
• In collaboration with HSBC
• Amanah fund also in combination with pension saving programs
Inhabitants year 2020: aprox. 10 000 000(today 9 200 000)
Inhabitants born outside of Sweden in 2020*: 2 042 000 (21%)
Today 500 000 Muslims in SwedenYear 2020 - + 500 000
* According to a prognosis from the Swedish Bureau Of Statistics
The market in figures
Immigrants will see Folksam as the obvious alternative
Our Vision
Our Multilingual Service Center, thank you for
listening, and wish you all a pleasant stay in Bahrein
Mikael Petersson