Howard Leary REPUTATION: TECHNOLOGY STRATEGIST AND SOLUTIONS CONSULTANT TO THE FORTUNE 500 CAREER OBJECTIVE: SOLUTIONS CONSULTING LEADERSHIP le centered leader | trusted advisor | internally driven | thought leader | proactive
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Howard LearyREPUTATION: TECHNOLOGY STRATEGIST AND SOLUTIONS CONSULTANT TO THE FORTUNE 500
CAREER OBJECTIVE: SOLUTIONS CONSULTING LEADERSHIP
principle centered leader | trusted advisor | internally driven | thought leader | proactive
Expert Advice
16 years of providing contact centers in the Fortune 500 with technology consulting
and solutions
Delivering Big Results
Approaching two decades of helping highly
regarded corporations acquire over $320 million in high-tech solutions
Predictive DialersACD
IVRIntelligent Self-Service
Email Response Management
IP-PBX
Knowledgebase
Sp
eech
An
aly
tics
Unified Contact
Perfo
rman
ce A
naly
tics
Workforce ManagementChatSocial Engagement
Impactful Analysis
track record of helping CXOs create analysis that provides meaningful
insights into Operations
Thought Leadership Blog
Customer ServiceCloud
PerformanceIntelligent Self-Service
Customer Satisfaction
Voice Biometrics
Profitability
Social Media
Personalization
Op
timiz
atio
nEngagement
Co
mp
lian
ce
providing insights on contemporary
issues impacting contact centers
Prepare-to-Win Philosophy
Seek first to understand
Seek advantage through knowledge and preparation
Uncover conditions and
dynamics that drive or hinder performance
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