The CASE© Method for Sustainable Leadership and the transformation of conflicts Milan, October 2015 ABIS Annual Colloquium Federico Fioretto, LL.M. MSC
The CASE© Methodfor Sustainable Leadership
and the transformation of conflicts
Milan, October 2015ABIS Annual Colloquium
Federico Fioretto, LL.M. MSC
A social species
We live by negotiating agreements through communication, which needs be accurate and intentional
Vital
Agreements Deadl
y
What is really a Conflict?
An apparent incompatibility of objectives
J. Galtung
What does CASE© do?
What is Transformation?
Win/WinSolutions
The main tool
Transmits
Receives
Coding
DecodingTransmits
Receives
CASE© is a Sustainability aware decision-making process
The Method: Phase 1
COGNITIVE PHASE
Listen, make room, live openly
Take responsibility of your actions
Observe Facts
Name emotions and assume yours
Enquire, collect direct information
The Method: Phase 2
ANALYTIC PHASE
Welcome different opinions and visions
Talk straight, truthful and clear
Map Stakeholders and their Basic Needs
Perform a Root Cause Analysis
The Method: Phase 3
STRATEGIC PHASE
Violate NO Need of any stakeholder
Be inclusive of all stakeholders
Clarify and set targets & expectations
Map and gather resourcesOpen to creative
suggestions, motivateEngage stakeholders in cooperationConcentrate on
solutions
The Method: Phase 4
Keep stakeholders informed, get constant feedback
Act synergistically, check outcomes and continuously improve
EXECUTIVEPHASE
Question time