Aberley November Seminar Slides

Seminar“I can work anywhere, it’s the business that struggles”

People used to go to work, now work goes to people—what ever work needs to be accomplished, anytime it needs to get done, on a multitude of devicesIBM The new workplace: are you ready? White Paper 2011

There are more mobile connected devices than people in the world.We are all connected ….. but are we communicating and collaborating?

These devices enable us to work anywhere, but do we really want to? Is this the best outcome for the organisations we work for and for us?

26% of the total global workforce work away from the office at least 2 days a week and if it grows by 40-50% over the next 5 years as suggested……Where are we all going to work?

Is today’s workplace a virtual and/or physical environment, which enables us to perform activities anywhere, anytime…..Or is it chaos, is enough getting done? How do we know?

Is your workplace becoming a crowded train……. or is it a ghost train?Do you know where you are on that journey, and what impact its having on your people and the organisation?

Adam Neumann, Wework’s CEO likens the firm to a smartphone’s operating system. It brings buildings to life in the same way that Android or iOS makes a smart phone much more than the sum of its parts….Is this the future of work and living?

People Strategies

I can work anywhere…..But look who’s trying to stop me?

Patrick Lencioni: 5 Dysfunctions of teams

HR:So, what can we learn from the other agile working?

Ask for help

Tap into skills

Don’t waste time: move onDiscuss the critical stuff -fast

Share common objectives

Retain your stars

Help

Skills

MeetSpeed

Share

Retain

Technology Strategies

[email protected]

Technology Strategy in workplace transformation projectsDavid FaulkesDirectorBrand Technology Services Limited

Where many projects fail – work stream integrationEach discipline needs an outline understanding of the others

TechnologyPeople

Accommodation

Smarter Working technologiesLondon

Manchester

GlasgowThe solution must be

consistent for everyone

• Desktop delivery• Applications• Data centre• Network services• Unified Comms• Mobile working• Remote access• Security• Meeting room AV• BMS integration

Nine of the Strategic Technology challenges1. Which computing ‘eco system’ – Microsoft 365 – Google Apps for business2. How to deliver Unified Comms – Skype for Business – Upgraded legacy systems3. How to deliver applications – Virtualisation – Thin client – Managed Laptops4. Which mobility approach – Mobile as a default - Dedicated devices –BYOD 5. What level of security to implement – Dual factor authentication –Trust the users 6. How much should be on customer premise – what can be in the Cloud based7. Who delivers and supports – Managed service – In-house team –Hybrid8. How much business continuity do we need – how much can we afford9. How much change can we tolerate without breaking things?

•Supplementary slides

Success comes from an integrated programmeDriving towards smarter working goalsEngaged with broader business development initiativesHopefully not all about the money!Developing a complete flexible working solution is necessary. This can be a huge project.Support must be available to accommodate extended hoursUnified communications is not optionalDocument management must be fully implementedAll technology must be resilient and reliable

Smarter Working change management takes timePoor change programmes can cause customer service failures, complaints and dissatisfactionThe programme gets the blame for

Accommodation

Technology

People

Complex programme examplesAny of these items can risk the integrity / reputation of the programmeMany of them would normally be run as major projects

Programme tasks DetailsProject Board MeetingsAccommodation workstreamPeople workstreamPeople workstream Assign work stylesPeople workstream Focus group consultationsPeople workstream Agree policiesPeople workstream Manager trainingPeople workstream Staff trainingTechnology workstreamTechnology workstream

Approve hardware / desk configuration

Technology workstream UAT Desktop solutionTechnology workstream Phone system changesTechnology workstream

Issue SW access (logins & laptops)

Civic Centre workstreamCivic Centre workstream Print room relocatedCivic Centre workstream Shared access agreedDocument Management WorkstreamDocument Management Workstream

DPR Design and Specification

Document Management Workstream DPR ProcurementDocument Management Workstream DPR HR work & TrainingDocument Management Workstream DPR ImplementationSmarter working focus groupStaff focus groupOffice environment focus groupTechnology focus groupDocument management focus groupSmarter working technology implementationDatacentre de-commissioning Civic centre Training - how to manage smarter workers

Workstream DescriptionData Centre build Additional room with power and environmental systemsOptical Fibre Networks Upgraded and higher capacity fibre - PH & THLAN

Standard unified LAN technology platform to meet all current and anticipated requirements for AWC & HDC

WiFiStandard unified Wireless lan technology platform for Staff and Guest WiFi provision all office buildings and secure home working

Desktop Virtualisation for initial moves

Enable all software to be managed centrally including roll out of new versions, updates, patches and licence managmement.

W7 &Office 2010 transition

Ensure all are working on a standard sustainable platform avoiding Windows XP support issues

Queue ManagementTechnology and operations for managing face to face queues in public areas

Digital SignageSystems and screens to deliver content to waiting members of the public

Meeting Room AV Standard unified Video and Audio presentation technology Meeting Room Booking On-line booking facilities for meeting rooms and resourcesWorkstation equipment

Selection of equipment for Fixed, Flexible and Mobile work styles

Interim Telephony Re-deployment of fixed telephony for Portland HouseMFD & Print Management

Standard unitied print management and Print,Copy,Scan,FAX with follow me linked to the access control RFID tags

Access ControlCentrally controlled, distributed system controlling selective door/gate locking and systems to manage populations of individually printed ID cards

CCTV / Alarm systemsRelacement CCTV cameras and central recording equipment with associated or integrated intruder / fire alarm systems

Specialist softwarePotential application packaging activity for items of software specific to individual services

Decant moves to ACC Providing infrastructure and moving teams to ACCRe-cant moves to PH Moving teams to PH using interim telephony

Town Hall moves Moving teams to and within the Town Hall

NWoW Telephony (UC)Standardised telephony / unified communications solution for all Council users and the migration to NWoW communications workstyles

Migration remaining users All users to move to W7 & Office 2010 by Autumn 2014Additional sites (NWoW)

Implementation of the 'package' of NWoW technologies in the targetted additional sites

Addnl. sites (Non-NWoW) Enhancements for other users

Contact Centre migrationReview of operational model, channels, technology requirements etc. and the implementation of a new technology platform to support that

Adur Data Centre migration

Remove equipment from ACC and re-install in PH data centre. Also de-commission equipment no longer required.

Our Point of ViewThe workplace needs to have a lexicon of spatial, service and support options in order to forge strong relationships and build networks of talent……A veritable à la carte menu for the work force, enabling the workplace to evolve, meeting business and personal needs…..Providing on-demand models of office space, providing physical, virtual and social work settings.