ABAP_002_Methodology.pptx

ACCELERATED SAP (ASAP) METHODOLOGY

2© Copyright 2014 FPT Software

CONTENTS

1. What is ASAP2. ASAP roadmap3. AMS flow (Application, Maintenance

& Support)


1. What is ASAP

• Accelerated SAP (ASAP) provides a proven, comprehensive, repeatable and rich implementation methodology to streamline projects.

• ASAP covers implementation, upgrades, strategic studies and more.


2. ASAP roadmap

1Project is formally

initiated, and planning is well

under way

2The project

team gathers requirements and conducts

the conceptual design of the

solution

3The solution is built and the integration

tested, performance

tests are planned

4End users are trained. This is the final check

before the cutover to the new system

solution

5The solution

receives information,

ongoing support is in

place, and the project is closing


PROJECT PREPARATION

BUSINESS BLUEPRINT REALIZATION FINAL

PREPARATIONGO-LIVE

SUPPORT

Initial planning and preparation Define the project goals, scope, and objectives Identify, on-board and train Team Member

2.1: PROJECT PREPARATION

Org. Structure

Overview Training

document

Kick off document

Project scope

Implementation plan and Roll out Strategy

Functional Consultant

Document

Prepare overview training

Document

Project Manager


PROJECT PREPARATION


PREPARATIONGO-LIVE

SUPPORT

Organize Workshop to gather customer’s requirement; Analyze FIT/GAP and propose the solution; Create and finalize Blueprint document with As-is and To-be business process; Identifies additional functional and technical requirements;

BlueprintHearing Sheet

FIT/GAP Analysis

Functional Spec. Doc


Document

2.2: BUSINESS BLUEPRINT



PROJECT PREPARATION


PREPARATIONGO-LIVE

SUPPORT

Build a completed business and system environment based on Blueprint; Do Customizing testing in DEV environment, Scenario testing, Interface testing (if has) and User acceptance testing with customized programs, reports. Develop Training material and End user documentation, End user training environment.

Quality Assurance

System Environment

End user Training Material

Testing result

Customized program,

report

Technical Spec. Doc Analysis FS and create Technical Specification document

Develop the program, report Do Unit testing

Unit testing

Technical Consultant

2.3: REALIZATION


PROJECT PREPARATION


PREPARATIONGO-LIVE

SUPPORT

End user training; Support User Acceptance Test; Prepare Operation Manual; Do Go-live migration and prepare system for Production release; Prepare the Internal and External Organization for Go-live.

Live data migration

Operation Manual


Document

2.4: FINAL PREPARATION

UAT result SAP user ID


PROJECT PREPARATION


PREPARATIONGO-LIVE

SUPPORT

Executes new business processes and systems; Conduct Project closing meeting; Monitor system by establishing center for Support and Enhancement


Document

2.5: GO-LIVE SUPPORT

On-site support

Live Production

Environment

Operation Help Desk

Support user to complete first month end closing

Project Manager


Application Maintenance & Support

AMS is a part of IT Service Operation (as per ITIL definition)

IT Service Operation:• coordinate and carry out the activities and processes required to deliver and

manage services at agreed levels to business users and customers• ongoing management of the technology


IT Service Operation Structure

* Service Desk is available for Infra & ApplicationWe are restricted to App Service Desk only


Processes within AMS• Event Management

– Event Management monitors all events that occur throughout the IT infrastructure

• Change Management• Incident and Problem Management

– Incident = An unplanned interruption to an IT service or reduction in the quality of an IT service.

Incident Management process is to restore normal service operation as quickly as possible and minimize the adverse impact on business operations– a ‘problem’ as the unknown cause of one or more incidents.Problem Management are to prevent problems and resulting incidents from happening

• Request Fulfilment: Request Fulfilment is the process for dealing with Service Requests – many of them actually smaller, lower-risk than Incidents

• Access Management


Best Practicesfrom Unilever case study

BackgroundUnilever is one of the world’s leading fast-moving consumer goods companies with products sold in over 190 countries. More than 2 billion consumers worldwide use a Unilever product on any given day.

System overview:Core ERP: SAPSurroundings app: Ariba, DMS…

AMS Team Set upThey have set up a mixed support team of local and offshore staff => benefits:1. Local team: Bridge the local language & business culture2. Offshore team: Leverage high skilled and low cost resources


Support Team Structure


Support Model


Service Level Agreement(for Incidents)


Service Level Agreement(for Service Request)


Incident Management Process


Basis & Infra Issues


Change Management Process


Thank you

Q&A

ABAP_002_Methodology.pptx

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