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Aalok's VnA Training PPT

Dec 18, 2014

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Page 1: Aalok's VnA Training PPT

Accent

Reduction

Training

Page 2: Aalok's VnA Training PPT

Introduction

• Pre assessment of the participants ‘Entry Level’

• Post Assessment & Feedback and Action plan

• Analyze the data

• Ice breaker

• Expectations of the training program

• Purpose

Classroom :

• Establish program objectives

• Consonant & Vowel Sounds

• Pronunciation

• Intonation

• Listening Skills

Voice and Accent - A Comprehensive ToolkitVoice and Accent - A Comprehensive Toolkit

Pre assessment

Evaluation

Review

Implementation

Page 3: Aalok's VnA Training PPT

INTRODUCTION

Page 4: Aalok's VnA Training PPT

The day the training begins is usually the 2nd day for them. They need to break out of their shell and start interacting with each other to help build rapport.

How How Purpose/ Why Purpose/ Why

The ice breakers need to be used with the class per the instructions in the attachment.

Process Template:Ice Breakers

Unit 1

Sample

What What

Ice Breakers

Voice and Accent

Microsoft PowerPoint Presentation

SHARE A SECRET

This is a good ice breaker for Day 2 in a session where theparticipants hardly know each other.Would work very well with a NewHire group.INSTRUCTIONS:1. Pass around a plate full of peanuts or Candy mid way through the session and encourage them to pick up

as many as they want.. Make sure you pick up a few as well.

Ice breakers with instructions

Page 5: Aalok's VnA Training PPT

To discuss the objectives of the program and the game plan for the training sessions.

To encourage the participants to participate and improve their speech pattern.

To motivate to learn

How How Purpose/ Why Purpose/ Why

Checking their expectations. Capturing them on a Flip chart.

Taking them through a Communication Dissection/Breakdown

Communication Tree

Linking the above to their Expectations. Desensitization: Identity Crisis. Structure of training: MID Path

Defining Accent and Global English. An overview of what we will cover in the

training. Laying ground rules for the training. Assessing the recordings, Pre-Training.

Process Template:

Objectives

Unit 1

What What

Introduction

Voice and Accent

Microsoft Word Document

Microsoft PowerPoint Presentation

Introduction – Our Training is based on the following structure: MOTIVATION … You can lead a horse to water BUT…Speech patterns are old, old habits we have engraved in our biological and psychological systems. To change these patterns requires effort and dedication and skill. However the greatest factor influencing this change, is an inner motivation from the individual to really make it happen.  Without this motivation, a trainer can give a million techniques, but they will not work. The individual is responsible for WANTING his/her speech to improve, only then will the attention and effort follow, leading to mastery of the skill.

Structure of training: MID Path

Microsoft Word Document

Page 6: Aalok's VnA Training PPT

To understand the improvement areas for the trainees so that training inputs are tailored to their individual needs.

How How Purpose/ Why Purpose/ Why

Recording of (a) Free Speech Reading the passage Shrill Girls Assess the reading & recording on the

parameters in the assessment sheet.

Process Template:The English Language

Assessment Sheet

Unit 1

Sample

What What Pre Assessment

Voice and Accent

Microsoft Word Document

S.No. PARAMETERS Fit For Floor Fit For Training Not Fit for Floor

1. The specialist says correct consonant sounds

2. The specialist uses correct long and short vowel sounds 

Parameters

Rating

Microsoft Excel Worksheet

Page 7: Aalok's VnA Training PPT

In order to incorporate changes in our pattern of speech we work on the smaller muscles of the mouth like the lip, tongue etc.. This also means that we need to let go of the stress in the larger muscles.

Relaxation also focuses on getting rid of the mental stress that we carry with us, so that we gain confidence with the new things we learn.

How How Purpose/ Why Purpose/ Why

Take everyone through the Relaxation Exercise in a quiet room with the lights dimmed.

Process Template:Relaxation Exercise

Unit 2

Sample

What What

Relaxation

Voice and Accent

INSTRUCTIONS:

 

1. Unfold your arms and legs. Do not slouch or be too stiff.

2. Sit back in your chair; adjust the height of the chair to your requirement.

Microsoft Word Document

Step by step procedure for the Relaxation Exercise.

Page 8: Aalok's VnA Training PPT

To acquaint ourselves with the scientific process of the formation of sound and Voice.

How How Purpose/ Why Purpose/ Why

What is a Sound? What is Voice? Explain the difference between Sound and

Voice. Explain the biological process. Voice is formed on the out breath, explain

using examples.

Unit 2

What What

Formation of Speech

Voice and Accent

The English language works on a 10 beat rhythm as opposed to the 4 beat rhythm all the Indian languages follow.

This makes the English sentences longer , and because we are used to a 4 beat, we tend to pause at the wrong places leading the listener to believe that they are not speaking to a native English speaker. Since we know that the Voice is formed on the out breath it is important that we are able to control it.

Practicing exhaling with an open mouth. Practicing the sound ‘f ’ on the out breath. Stretching the sound from 4 to a

maximum of 20 seconds/counts.

Breath Control

Page 9: Aalok's VnA Training PPT

CONSONANTS

Page 10: Aalok's VnA Training PPT

Clarity in the consonant sounds drives clarity in speech.

The purpose of this document is to introduce the consonant sounds used in Global English and remove MTI from the speech.

How How Purpose/ Why Purpose/ Why

Definition of consonants. How are they formed.

Importance of studying Consonants. Sounds vs. Letters. Types of consonants, Voiced and

Unvoiced- definition.

Process Template:Consonant Sounds

Unit 2

Sample

What What

Consonant Sounds.

Voice and Accent

Microsoft Word Document

Unvoiced Voiced

p b

f v

s z

t d

sh zh

Types of Consonants with examples

Page 11: Aalok's VnA Training PPT

Empowerment:Understanding the technique of creating a sound empowers the trainee to create the same sound in new words, independent of the trainer.

How How Purpose/ Why Purpose/ Why

The technique for producing individual consonant sounds.

Practicing individual sounds with each trainee.

Practicing the technique with Examples. Consonant Drill Target Sound Practice.

Application in passages.

Process Template: Technique to the formation of sounds

Unit 2

Sample

What What

Places of articulation of consonants

Voice and Accent

Microsoft PowerPoint Presentation

Target Sound PracticeTarget Sound Practice 1. Take the sound you want to work on. For eg. W 2. Once you have explained the technique of creating the sound, have them

create the sound in slow motion. Eg. Round the lips, create an ‘oooo’ and SLOWLY move to ‘a’.

 3. Make them implement the sound in isolation repeatedly.

Microsoft Word Document

Page 12: Aalok's VnA Training PPT

Vs and Ws are sounds that are usually confused by an average Indian speaker.

To move towards global comprehensibility it is important that we understand this difference and incorporate it in our speech.

How How Purpose/ Why Purpose/ Why

Technique of the formation of the sound. Individual sound practice. Examples with V’s and W’s in different

position in a word. Word practice. Sentences for practice. Application in passages Target sound Practice as homework.

Process Template: W’s V’s

Passages

Unit 2

Sample

What What

Focus on Vs and Ws

Voice and Accent

Microsoft Excel Worksheet

Microsoft Word Document

THE RIVER VALLEY

 The river valley has always been home to an unrivaled variety and wonderful diversity of wildlife, including voles and vixens.

THE BOOKSHOP

 Every Wednesday, William works at the village bookshop. He waits on customers, collects orders, records purchase details and operates the computer.

Practice sound ‘ V’ Practice sound ‘W’

Vaccine Divide Cave Waddle Brewery Brew

Valuable Driver Connive Wafer Coward Cow

Value Environment Cove Waffle Cower Meadow

Valve Envision Dive Wag Dwell Sew

Practice words with V and W ‘s in Primary, Middle and Final position

Passages for ‘V’ sound practice

Passages for ‘W’ sound practice

Microsoft Excel Worksheet

Page 13: Aalok's VnA Training PPT

The Global ‘L’ and ‘R’ differ from the Indian ‘L’ and ‘R’ sounds in terms of articulation.

Understanding this difference and seeing how it is translated in speech, will assist us in understanding the American client better.

How How Purpose/ Why Purpose/ Why

Introduction to the American R and formation.

Introduction to the American L and its formation

Introduction to the schwa sound and its’ effect on speech.

Practicing words with ‘L’ in the tertiary position.

Discussing how ‘R’ is spoken differently in British and American accents. Practicing words using ‘R’:

In American it is always curled. In British it is curled only in the beginning and sometimes in the middle of the word. (Raise, praise, but not in pardon) It is eliminated in the tertiary position (Water)

In the Indian accent, it is always rolled like a running rrrr.

Process Template: L’s R’s

Unit 2

Sample

What What

Focus on Ls and Rs

Voice and Accent

Microsoft Excel Worksheet

Microsoft Excel Worksheet

Initial Medial Final

Liar Milk Fill

Land Slip Full

Initial Medial Final

Ray Grow Here

Rifle Word Share

Practice ‘L’ sounds

Application at the beginning, middle and at the end of each word.

Practice ‘R’ sounds

Application at the beginning, middle and at the end of each word.

Page 14: Aalok's VnA Training PPT

Once we are familiar with the correct sounds we should be able to apply them in our spoken English.

We begin with the application in simple sentences, moving on to passages

How How Purpose/ Why Purpose/ Why

A passage is read out by each trainee. It can also be given as homework.

In both cases, the target sound as well as the other sounds are checked by the trainer for correction.

Checking for Breath Control and pauses will also assess the rhythm in which they speak : 4 beat or 10 beat.

Pronunciation is checked and the trainee is provided with corrective feedback.

Process Template: Patter Exercises Passages

Unit 2

Sample

What What

Passages for practice

Voice and Accent

On dark nights, I sometimes dream of little dwarfs who like to ride through the woods and along country roads on tiny donkeys. On cold stabbing nights they try to invert riddles to the sound of the wind.

Microsoft Word Document

Microsoft Excel Worksheet

Check consonant sounds ‘t’, ‘d’ and word ends.

1. A Big blue badly bleeding blister.

2. Stop touching Ted’s toes.

3. The dainty dancers danced in the dark.

4. Seven slick slimy snakes slowly sliding southwards.

Read out each sentence keeping in mind the correct consonant sound.

Page 15: Aalok's VnA Training PPT

VOWELS

Page 16: Aalok's VnA Training PPT

Vowels are what convey emotion in our speech. As English is a secondary language for us, we are unable to convey emotions in English.

Openness of sounds adds clarity to our speech. This opens doors of communication.

How How Purpose/ Why Purpose/ Why

Definition of vowels. Importance of vowels Sounds vs. Letters Types of Vowels.

Process Template: Vowels

Unit 3

Sample

What What

Vowel Sounds

Voice and Accent

Microsoft Word Document

VOWELS:

Vowel sounds are produced by the uninterrupted flow of breath. These sounds carry emotion and give due weight to a word.

Vowels :

LIP VOWELS are those vowel sounds that are crafted by the shaping of the lips.

Aa aw oh oo

Types

Page 17: Aalok's VnA Training PPT

Showing trainees how to create the varying shades of vowels, enables them to incorporate this skill into their speech.

How How Purpose/ Why Purpose/ Why

Practice the formation of the Lip Vowels. Listen individually. Support with Examples. Practice the formation of Tongue Vowels. Listen individually. Support with examples. Vowel Chant. Transitioning Lip Vowels and

then the Tongue Vowels in one breath. Application of this exercise in language. Group practice. Stretching each sound to a maximum of 12

seconds. Application in poem “The Powers”

Process Template: The Powers Application

Unit 3

Sample

What What

Types of Vowels

Voice and Accent

Microsoft Word Document

THE Powers whose name and shape no living creature knows

Have pulled the Immortal Rose;

Check on the openness of vowels

Microsoft Excel Worksheet

Ae ow aw I ay e oo oh

At Out Ought I’d Ate Eat Ooze Own

Application of Vowel sounds

Page 18: Aalok's VnA Training PPT

It gives us a comprehensive understanding of the varying vowel sounds used in Global English.

Apart from the basic sounds there are 92 shades existent in the English language. They are nothing but the shorter versions of the basic sounds. This addresses and checks the Long and Short Vowel problem.

How How Purpose/ Why Purpose/ Why

What are Shades of Vowels. Practice each sound, supported with

examples. Group practice. Exercise: Take them through the “e” and

“ae” sentences. Exercise: Take them through the “I” and

“ee” sentences.

Process Template: Shades of Vowels

Unit 3

Sample

What What

Shades of Vowels

Voice and Accent

Microsoft Excel Worksheet

Microsoft Excel Worksheet

Look Lord Lout

My Lord, look at this lout.

oo ay ee

Moon Mane Mean

Pool Pain Peep

Microsoft Word Document

LED LAD He led the lad home.

SET SAT Anna sat down after losing the first set.

IT EAT I eat it.

DID DEED He did the deed

Combination of various Consonants with different shades of vowels in words and sentences.

Page 19: Aalok's VnA Training PPT

A word is formed by combining vowels and consonants in various ways.

Once we know how consonants and vowels are formed and have worked on them in isolation, we are ready to combine these and practice them leading us closer to effective speaking.

How How Purpose/ Why Purpose/ Why

Combine all vowels with a single consonant. Build words with that to support the use of this exercise.

Practice the consonant clusters with the trainees.

Give examples of the consonant clusters from the poem: “The Powers”.

Keep checking individually as well. Group Exercise: They can form words

using the consonant clusters and give you a list by the next day.

The poem: “Fear No More” focuses on Breath Control. Begin by reading one line in one breath gradually moving to a stanza in breath ensuring the correct consonant and vowel sounds, apart from breath control.

Process Template: Consonant Clusters

Unit 3

Sample

What What

Consonant - Vowels combinations

Voice and Accent

Microsoft Excel Worksheet

Oo oh aw ah ay ee ow i

I m I & I d I OOMD OHMD AWMD AHMD AYMD EEMD OWMD IMD

I k I & I t I OOKT OHKT AWKT AHKT AYKT EEKT OWKT IKT

Oo oh aw ah ay ee ow i

I t I OOT OHT AWT AHT AYT EET OWT ITE

I m I OOM OHM AWM AHM AYM EEM OWM IME

Oo oh aw ah ay ee ow i

I d I DOO DOH DAW DAH DAY DEE DOW DI

I t I TOO TOH TAW TAH TAY TEE TOW TI

Placement of consonants after the vowels sound.

Placement of the Vowels after the

Consonants sound.

Combination of 2 unvoiced or 2 voiced consonants after the vowel sound.

Page 20: Aalok's VnA Training PPT

In English, sometimes one vowel letter may denote 2 different vowel sounds together.

How How Purpose/ Why Purpose/ Why

Listing the basic diphthongs. Check for understanding. Words for Practice. Using them in Sentences . The “ei” and “aei” difference. Explain

using the Berlin Wall exercise. Quiz individually to check for

understanding of the sounds. Process Template:Diphthongs Berlin Wall

Unit 3

Sample

What What

Diphthongs

Voice and Accent

Air Ear

I b I Bare, Bear, Blare Bear

I p I Pare, Pair, Pear Peer, Pier

Microsoft Excel Worksheet

Combining the consonants with the two sounds to check the difference in meaning.

Microsoft Word Document

/ay/ as in “eight” = /e/ + /i/

/oi/ as in “oil” = /aw/ =/i/

A combination of 2 vowels forming a diphthong

Page 21: Aalok's VnA Training PPT

Often we confuse the pronunciation in basic words that are either spelt the same or pronounced alike.

This exercise also helps build vocabulary.

How How Purpose/ Why Purpose/ Why

Create a word list on the board using the sounds “oo” and “ew”.

Add on the columns for ”ow” and “o” sounds.

Practice with the class. Quiz the trainees on the sounds of the

words. Read out the poem “Fear no More” . Begin with each trainee reading out one

line at a time followed by 2 lines in 1 breath.. and so on, moving to maximum number of stanzas in each breath.

Process Template: Rhyming Vowels Fear No More

Unit 3

Sample

What What

Rhyming Vowels

Voice and Accent

Microsoft Excel Worksheet

Vowel Sounds : oo ew ow o

Blue, Blew Cue, Dew Bow, Vow, Bow, So,

Jew, Slew View, New How, Sow Sow, Sew

List the words and sort out the different pronunciation

Fear no more the heat o' th' Sun,       Nor the furious Winters rages,   Thou thy worldly task hast don,     Home art gon, and taken thy wages.  Golden Lads, and Girls all must,        As Chimney-Sweepers come to dust.

Reading out the entire stanza in a single breath.

Microsoft Word Document

Page 22: Aalok's VnA Training PPT

Now that we have gone through all the consonant sounds as well as the vowel sounds and practiced them, it’s time to apply them in a passage and practice the crispness of the consonants along with the openness of the vowels.

How How Purpose/ Why Purpose/ Why

Use the passage “ Under Milk wood”. Step 1: Whisper the passage together to

emphasize the crispness of the consonants

Step 2: Chant the passage together to emphasize the openness of the vowels.

Step 3: Stand at the corner of the room, leaning there, cup your mouth and read out the passage as loud as possible, without screaming and keeping in mind the correct sounds and breath control.

Process Template: Under Milk wood Exercise

Check for consonant sounds.

Unit 3

Sample:

What What

Combination of Learned Sounds in Speech

Voice and Accent

Microsoft Word Document

UNDER MILKWOOD  And the shrill girls giggle and master around him and squeal as they clutch and thrash, and he blubbers away downhill with his patched pants falling and his tear splashed blush burns all the way as the triumphant bird like sisters scream with buttons in their claws and the bully brothers hoot after him his little nickname and his mother's shame and his father's wickedness with the loose and wild barefoot women of the hovels of the hills.

Check for Vowel sounds.

Check for Word endings.

Check for Breath Control.

Microsoft Word Document

We wondered why we were made to vent in their van with chairs one could barely sit on.

Check for correct sounds, vowels and consonants.

Page 23: Aalok's VnA Training PPT

PRONOUNCIATION

Page 24: Aalok's VnA Training PPT

Understanding syllables is the first step towards correct pronunciation.

Pronunciation in turn leads us to comprehensibility and effective speech .

How How Purpose/ Why Purpose/ Why

Why are syllables important. What are syllables. Learning to count syllables. Making words with 1,2,3,4,5,6 & 7

syllables.

Process Template:Syllables

Unit 4

Sample

What What

Syllables

Voice and Accent

Microsoft Word Document

A syllable has a vowel sound. Usually there is a consonant sound between it and the next syllable.

 Look at the number of syllables in the following words:

Great Paula Beautiful

What are syllables, Counting them.

Page 25: Aalok's VnA Training PPT

Empowerment:In the English language there are a 101 exceptions to 100 rules that exist! What we offer are guidelines. These guidelines will help trainees tackle new words even in the absence of the trainer.

How How Purpose/ Why Purpose/ Why

The Past tense rule Practice The Plural rule. Practice The Compound Noun rule. Practice The Acronym rule. Practice.Process Template:

The Basic Rules

Unit 4

Sample

What What

The Basic Rules

Voice and Accent

Microsoft Word Document

Please remember that ‘es’ becomes an extra syllable only when added to words ending with a hissing sound. When the original word without the ‘es’ ending, ends with a hissing sound, only then does the added ‘es’ become an extra syllable.

Office/offices Promise/Promises Beach/Beaches

Plural Rule

A combination of two words is called a compound noun, like soft/ware. In English, the stress usually falls on the first part of the compound noun

Software Hardware Carpool

Compound Noun

Acronyms (words that are made from the first letters of a group of words) are very common in American English. The stress in acronyms is almost always on the last letter.  

UCLA USA MTV

Acronyms

Please remember the fact that ‘ed’ becomes an extra syllable only when added to words ending with ‘t’ or ‘d’. This is the only time the past tense has an extra syllable.

Projected Protected Pleaded

Past Tense Rule

Page 26: Aalok's VnA Training PPT

This is the next step towards correct pronunciation.

Comprehensibility problems mostly occur due to the misplaced stress in a word rather than the incorrect sounds of the letters.

How How Purpose/ Why Purpose/ Why

What is Syllable Stress How can it be shown. Rule 1: Only 1 stressed syllable in one

word. Support with examples. Rule 2: As the word expands .. The stress

moves forwards. Support with examples. Rule 3: If we stress on 1 syllable more

than the others, then the preceding vowel sound reduces.

Support with examples.

Process Template: Stress Rules

Unit 4

Sample

What What

Syllable Stress

Voice and Accent

Organize Industry Technology

Organization Industrial TechnologicalIndustrialization

Examples for Syllable stress

Microsoft Word Document

STRESS

 When we learn to break a word into syllables, the idea is to keep in mind that there is only one syllable in a word that gets stressed.

Syllable stress

Page 27: Aalok's VnA Training PPT

Pronunciation is the key to Global Comprehensibility.

A majority of the communication lapses are due to to incorrect pronunciation A guide to easy pronunciation that lists a few rules helps us find our way around with new words.

How How Purpose/ Why Purpose/ Why

Rule 1: “-ology” Rule 2: “- shn” Rule 3: “- ity” Rule 4: “- ic/ ics” Rule 5: “- ical” Rule 6: “-ically” Rule 7: “- ial” Rule 8: “- ially” Rule 9: “- ious” Rule 10:“- meter” Practice the rules using words. Exercise: Have the trainees count the

number of syllables and find the stressed syllables.

Process Template: Pronunciation Rules Exercise

Unit 4

Sample

What What

Pronunciation

NOTES:

The trainer need not take the trainees through the entire list.

They should be taught through examples only.

Voice and Accent

-ology -tion -lity -ic/-ics -ical

Biology Station Ability Physics Practical

-ically -ial -ially -ious -meter

Basically Official Financially Pious Kilometer

Common word ends

Examples off words with the common word ends.

Microsoft Excel Worksheet

A/bi/li/ty Cha/ri/ty E/me/rald In/te/rest Pro/ba/bly

A/cci/dent Che/mi/cal En/gi/neer In/ves/ti/ga/tion Pro/cess

Counting syllables and Syllable Stress

Microsoft Word Document

Page 28: Aalok's VnA Training PPT

Once we know what the rules are, it is easier for us to apply them in the words that we use on a day to day basis.

How How Purpose/ Why Purpose/ Why

List of State Names . List of Citi Terms List of the major city names. Top American names for Boys Top American names for Girls. Process specific pronunciation guide to

the frequently used words. Auto Loans Car makes.

Process Template: State Names CITI terms City Names

Am. First Names (M) Am. First Names(F)

Unit 4

Sample

What What

Application of Syllable Stress

Voice and Accent

Microsoft Excel Worksheet

Microsoft Excel Worksheet

Microsoft Excel Worksheet

Amanda a-MAN-daa Danielle Dan-ee-ELL Laura LAW-raa

State Names and Pronunciation

STATE Pronunciation

Alabama  Al-a-BAM-aa

Alaska  a-LASS-kaa

American Names for Girls

Aaron - AER-rn (like Karen) Damion - DAY-mee-yn Jeremy JER-rm-mee Raymond RAY-mndAmerican Names for Boys

State Name : Important City Names and Pronunciation

ALABAMA : Birmingham (BER-ming-ham), Huntsville (HUNTS-vill), Mobile (Mo-BEEL), Montgomery (Mn-GUM-ree)City Names

CITI Terms Pronunciation

Adjustable ud-JUST-tb-bl (a-just)

Amortization am-er-tz-AY-shn

CITI Terms

Microsoft Excel Worksheet

Microsoft Excel Worksheet

Page 29: Aalok's VnA Training PPT

INTONATION

Page 30: Aalok's VnA Training PPT

The Indian languages follow a 4 beat rhythm that does not give much room for intonation. English on the other hand provides ample opportunity for this, especially since it a language based on a 10 beat rhythm.

It is imperative that we understand how the tone of our voice effects communication.

How How Purpose/ Why Purpose/ Why

What is pitch. What is Intonation.

Process Template:Intonation

Unit 5

Sample

What What

Intonation

Voice and Accent

Microsoft Word Document

INTONATION:

 Speech, like music, has pitch changes that create a melody.

WHAT IS PITCH?

Pitch is the frequency at which we speak.

Terms

Definition

Page 31: Aalok's VnA Training PPT

The same word may at times be used as a noun and at others as a verb. In both these cases the pronunciation will differ. This may lead to comprehensibility problems.

How How Purpose/ Why Purpose/ Why

The stress pattern in a noun and a verb. Practice reading out the words and the

sentences in the class. Ensure each trainee practices this

individually.

Process Template: Noun-Verb change

Unit 5

Sample

What What

Noun-verb change

Voice and Accent

Microsoft Excel Worksheet

NOUN VERB SENTENCE

an accent to accent His Scottish accent, accented his English.

a convict to convict The convict was convicted for 12 years of hard labor. 

a desert to desert Sam deserted Denise in the desert where she ate her dessert.

an envelope to envelope She took the envelope from his hands and enveloped him in a bear hug.

Read out the Noun and the Verb form, application in sentences.

Page 32: Aalok's VnA Training PPT

Stressing on a particular word in a sentence also conveys a meaning. E.g.:

“ I have too”, “I have to” and “I have two”

How How Purpose/ Why Purpose/ Why

Methodology: How do we stress on a word more than the others.

Support with examples. Practice the Exercises. In questions which word do we stress on. Stress in strong Agreements.

Process Template:Emphasis

Unit 5

Sample

What What

Emphasis : Word Stress, Questions and Strong Agreement.

Voice and Accent

Microsoft Word Document

EMPHASIS

 Emphasis is used to show extra emotion in our speech.  By giving extra stress to different words in an English sentence, we can actually change the meaning of the sentence.

WORD STRESS:

In every word in English, there is one main emphasized syllable. The vowel sound in this syllable sounds higher in pitch, longer, and louder, and this is called stress. 

Practice:  

1. I’m going to the store. (I am, Not you)

2. I am going to the store. (Are you going? Yes, I am)

Emphasis: Meaning & Importance

Word Stress

Practice Word Stress

Page 33: Aalok's VnA Training PPT

Apart from its grammatical structure, a statement differentiates from a question by the intonation pattern as well.

In case a statement is read out like a question, the listener gets confused about the meaning, or thinks that the speaker is uncertain, or that the speaker sounds condescending.

How How Purpose/ Why Purpose/ Why

The pitch at the end of the statement. Pitch at the end of a question. The absolute no-no’s of intonation: Sing

sing, rocket climb. Different ways of intonating questions. Practice on the questions and statements. Role Plays: Enact out Role play 1 to the

class. Have them prepare the remaining role plays in pairs and present them to the class.

Process Template: Contours Questions Role Plays

Unit 5

Sample

What What

Question and Statements

Voice and Accent

Microsoft PowerPoint Presentation

QUESTIONS OR STATEMENTS.

Whenever our statements end with a rise in the volume, it confuses the listener and they spend time trying to figure out whether the last sentence was a question or a statement and more often than not they assume it to be a confirmatory question to which they reply a ‘yes’ or ‘no’ which may surprise us as we never expected a reply!

Exercise A:

1. Sure I can help you with that.

2. The turn around time would be 2 business days.

Exercise B:

1. Can you see?

2. Does he play golf?

Microsoft Word Document

Difference in Intonation.

Practice with Different Intonation.

Microsoft Word Document

Page 34: Aalok's VnA Training PPT

An American’s life revolves around numbers. Be it a social security number, phone number or account number.

Numbers may be as long as 10-12 digits at times. Reading them out in one go confuses the listener.

How How Purpose/ Why Purpose/ Why

Discuss why we break the numbers in smaller groups.

How do we do that using Intonation. Practice.

Process Template: Intonation with Numbers:

Unit 5

Sample

What What

Numbers

Voice and Accent

Microsoft Word Document

INTONATION WITH NUMBERS:

 When we take calls we often come across groups of digits which may be as much as 2 to a maximum of 12 digits.

They may be Apartment numbers, Account numbers, transit routing numbers, Zip codes, Social security numbers or Telephone numbers.

Telephone Numbers: 310-526-9546

  1-800-354-9561

Social Security Numbers: 356-65-9856

  527-45-5447

How can we Intonate Numbers effectively.

Examples

Page 35: Aalok's VnA Training PPT

We often have not one solution, but many options. How should we put them across to the customer?

How How Purpose/ Why Purpose/ Why

Relate to the intonation pattern. Practice with questions.

Process Template:Choices

Unit 5

Sample

What What

Choices

Voice and Accent

Microsoft Word DocumentINTONATION WITH CHOICES:

INTONATION WITH CHOICES.

1. Do you want Tea or Coffee?

2. Do you want Black or brown?

Practice

Page 36: Aalok's VnA Training PPT

The role of pauses is very important in our speech since a pause defines when a certain thought has ended and a new thought has begun.

In addition, it aids the management of breath as well.

How How Purpose/ Why Purpose/ Why

Explain the importance of pauses. Practice using the sentences.

Process Template: Role of Pauses

Unit 5

Sample

What What

Pauses

Voice and Accent

ROLE OF PAUSES.

 In written English, we use punctuation to show where the pauses in the sentences should be.

Significance

Example:

Finally,// each time you prepare a solution// you should take into account / the temperature of the liquids.// Don’t mix these two liquids together / unless they have the same temperature://Room Temperature.

Application

Microsoft Word Document

Page 37: Aalok's VnA Training PPT

Many of us need to break out of a shell that restricts us from experimenting with the pitch changes. These exercises focus on breaking out of old habits and establishing new ones.

How How Purpose/ Why Purpose/ Why

Lead by example using the 3 short stories in which the places of inflection have been marked out.

Use Archie comics hand outs to groups of 3s and 4s, have them act out the story in front of the class.

The passage “Dark Trench Coat” can be used to practice Intonation.

Practice using the passage “ Deep down here… Gollum”.

Process Template: Stories Trench Coat Gollum

Unit 5

Assessment Sample

What What

Practice

Voice and Accent

Microsoft Word Document

Microsoft Word Document

Microsoft Word Document

THREE LITTLE PIGS

Once upon a time there were three little pigs. They lived with their kind old mother near a large, dark forest. One day, they decided to build their own houses. The first little pig used straw. He took his straw-cutting tools and his new lawnmower, and built a little straw house. The second little pig used sticks. He took his woodcutting tools and some old paintbrushes and built a small wooden house. The third little pig, who was a very hard worker, used bricks.

Words that needTo be stressed

Page 38: Aalok's VnA Training PPT

UNDERSTANDING AMERICAN ENGLISH

Page 39: Aalok's VnA Training PPT

Since we are dealing with the American customer it is important that we understand how the accent differs.

How How Purpose/ Why Purpose/ Why

Explain the American sound shifts. Support with examples. Play audio file: “Arthur The Rat”. Fill in the

blanks. Discuss the various accents in US:

Southern, Californian, Eastern

Process Template:The American Sounds

Unit 6

Sample

What What

American Accent

Voice and Accent

Accents occur in the mouth, but have to be breathed out. There are three factors that make the American English different to the Global English.

1. The “AW“ change:The British AW sound changes to the AA sound in the American English

Examples: Bob, Dog, Doctor etc.

The American Sound Shifts:

Microsoft Word Document

Page 40: Aalok's VnA Training PPT

FLUENCY

Page 41: Aalok's VnA Training PPT

Once a person learns the correct sounds and pronunciation, he/she needs to be able to translate it to speech.

This translation of thoughts into speech using the correct sounds is Fluency with the speech.

How How Purpose/ Why Purpose/ Why

Introducing various topics to the class Have each trainee express their thoughts

in 2 minutes. Give constructive feedback.

Process Template:Free Speech Topics

Unit 7

Sample

What What

Fluency

Voice and Accent

Microsoft Word Document

1. Window Exercise

2. Sell the Object

3. Hot Seat

4. My favorite Vacation Spot

Free speech

topics