chapter 1 1 ORGANIZATIONAL BEHAVIOR AND MANAGEMENT
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chapter
11ORGANIZATIONAL BEHAVIOR
AND MANAGEMENT
CHAPTER 1 Organizational Behavior and Management
Copyright © 2002 Prentice-Hall
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What is an Organization?
An organization is a collection of people who work together to achieve individual and organizational goals.
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What is Organizational Behavior?
Organizational behavior (OB) is the study of factors that affect how individuals and groups act in organizations and how organizations manage their environments.
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Insert Figure 1.1 here
CHAPTER 1 Organizational Behavior and Management
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What Managers Do
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others to attain goals
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others to attain goals
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What is Management?
Management is the process of planning, organizing, leading, and controlling an organization’s human, financial, material, and other resources to increase its effectiveness.
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Managerial Roles• Manager: Any person who supervises one or
more subordinates.• Role: A set of behaviors or tasks a person is
expected to perform because of the position he or she holds in a group or organization.
• Managerial roles identified by Mintzberg (see Table 1.1):
Figurehead LeaderLiaison MonitorDisseminator SpokespersonEntrepreneur Disturbance handlerResource allocator Negotiator
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Mintzberg’s Managerial Roles
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Mintzberg’s Managerial Roles (cont’d)
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Mintzberg’s Managerial Roles (cont’d)
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Managerial Skills• Conceptual Skills: The
ability to analyze and diagnose a situation and distinguish between cause and effect.
• Human Skills: The ability to understand, work with, lead, and control the behavior of other people and groups.
• Technical Skills: Job-specific knowledge and techniques.
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Challenges for Organizational Behaviorand Management
� Using new information technology to enhance creativity and organizational learning.
� Managing human resources to increase competitive advantage.
� Developing organizational ethics and well-being.
� Managing a diverse work force.
� Managing the global environment.
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