Heuristic Usability Evaluation Name: Davuth Than Instructor’s name: Zulfi Erken Evaluation of website: www.ebay.com
Jun 27, 2015
Heuristic Usability Evaluation
Name: Davuth Than
Instructor’s name: Zulfi Erken
Evaluation of website: www.ebay.com
Outline Introduction of website
10 Usability Heuristics for User Interface Design
Visibility of system status
Match between system and the real world
User control and freedom
Consistency and standards
Error prevention
Recognition rather than recall
Flexibility and efficiency of use
Aesthetic and minimalist design
Help users recognize, diagnose and recover from errors
Help and documentation.
Evaluation of website
Introduction to eBay
eBay is an online marketplace
eBay located in San Jose ,California
eBay found in 1995
it is now a multi-billion dollar business with operations localized in over thirty countries
10 Usability Heuristics for User Interface Design
Visibility of system status
Match between system and the real world
User control and freedom
Consistency and standards
Error prevention
Recognition rather than recall
Flexibility and efficiency of use
Aesthetic and minimalist design
Help users recognize, diagnose and recover from errors
Help and documentation.
Evaluation of ebay using Heuristics’s Rules
Visibility of system status
visibility of system status where user can see exactly the state of his/her, so they can follow some steps with the system feedback within reasonable time.
Cont.’ Match between system and the real world
Understandable phase
Clearly define user’s requirement
Make the user understand steps and requirement
All the requirements are written in English phrase which understandable
Cont.’ User control and freedom
ebay will alert to the user and provide a link which goes to the registration page and fill the missing or wrong information again.
Cont.’
Consistency and standards
ebay divided menu into categories.
User can search by category
Cont.’
Error prevention
The system will appear the require information when the user missing the step or wrong input data
Cont.’
Help and documentation
ebay included the customer support page which allowed user to find their answer by search the particular topic or keyword. If that feature doesn’t make any sense, user can contact to ebay by online call or online chat depending on user options.
Feedback
eBay also include feedback for their user to comment their opinions