Implementing ITIL v3 Practices with A10 Networks Solutions “Documented Common Sense” September 3rd, 2009 Chris Johnson, President Open Access Systems Corporation [email protected]AX Series Advanced Traffic Manager Application Delivery Steve Sacchi, Sr. Systems Engineer A10 Networks [email protected]
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Implementing ITIL v3Practices with A10 Networks Solutions
“Documented Common Sense”
September 3rd, 2009
Chris Johnson, PresidentOpen Access Systems Corporation
IP::protocol, TCP::server_port, TCP::payload, HTTP::uri, HTTP::header, HTTP::cookie, pool, drop, log
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Ease of use & Ease of migration(WIN) Service Design, Transition & Op
• Industry standard CLI
• Graphical User Interface (GUI)
• aFleX - TCL-based scripting– IP::client_addr,
IP::protocol, TCP::server_port, TCP::payload, HTTP::uri, HTTP::header, HTTP::cookie, pool, drop, log
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GUI Interface-go live
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Management Virtualization (Role Based Administration) (Win) Service Design: Capacity Management
• Enables VA configuration create/modify/delete
• Dedicated CPU, memory, disk to each VA
• Virtualized hardware acceleration (SSL)
• RBA allows administrators to configure and view SLB statistics
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Twice the Performance, Half the Price
• Performance & Scalability: Multi-core CPU platform– Greater connections & transactions per second at Layer 4, Layer 7
& SSL– Higher throughput– Faster content delivery– Flexible and customizable traffic management– High Availability and Security
• Answers Cost and Environmental Concerns– Hardware – Power– Cooling– Space
Solution
10 Quick ITIL Wins using A10 Networks• 1.) Service Strategy: Demand Management- Purpose Built Energy Efficient Multi-core Processor;
2x Performance For Half The Investment
• 2.) Service Design: IT Security-DDOS Protection, SSL Built In; Source-IP Based Connection Rate Limiting; Role Based Administration For Virtual Services
• 3.) Service Design: IT Continuity Management - CLI; GUI; Dash Board for KPI; LOG with full API
• 4.) Service Design: Service Level Management-aFleX Scripting Cut Development & Re-development; Establishes & maintains thresholds
• 5.) Service Design: Capacity Management -Add & Manage Virtual Services & Real Services easily without network or customer disruptions; SSL, caching, Global Geo LB to maximize under utilized servers,
• 6.) Service Design: Availability Management - HA Global Geo-LB; DNS; Health Check interdependent applications and services; Seamless Failover DR
• 7.) Service Transition: Service & Evaluation Testing -VS for new applications for “what if” scenarios
• 8.) Service Operations: Event Management -Detailed Logs of KPI reporting system-ie. HP OpenView or by API; metrics dash board
• 9.) Service Operations: Application Management Function -Easy Re-development Via aFleX Scripting; less SSL certificates to manage
• 10.) Continual Service Improvement through baseline and measurement of performance reporting, eliminating under utilized assets.