A worldwide library cooperative OCLC Online Computer Library Center 24 Hour Reference Goes Global: A Cooperative Approach to providing a Multilingual Reference Service Susan McGlamery Global Product Manager OCLC Cooperative Initiatives [email protected]
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A worldwide library cooperative OCLC Online Computer Library Center 24 Hour Reference Goes Global: A Cooperative Approach to providing a Multilingual Reference.
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A worldwide library cooperative
OCLC Online Computer Library Center
24 Hour Reference Goes Global:
A Cooperative Approach to providing a Multilingual Reference Service
Susan McGlameryGlobal Product ManagerOCLC Cooperative [email protected]
OCLC Online Computer Library Center
Languages other than English at home
OCLC Online Computer Library Center
OCLC Online Computer Library Center
OCLC Online Computer Library Center
OCLC Online Computer Library Center
Speaks a language other than English at home (U.S.):
18% of the U.S. population over 5 years old (47 million people) (US Census 2000)
In 1990: 14% of the population (31.8 million people)
Percentage of people who speak a language other than English grew 38% in the 1980s and 47% in the 1990s.
Of the total population, 8.1 percent reported speaking English not very well or not at all.
OCLC Online Computer Library Center
Are libraries keeping up?
OCLC Online Computer Library Center
Survey: QP and 24/7 libraries
65 responses
73.6% say population speaking languages other than English has increased
How many visit the library?
60% say 5% or less
20% don’t know
OCLC Online Computer Library Center
93.5% provide materials in other languages
Books -- fiction 78.2%
Books -- non fiction 80%
Magazines 58.2%
Newspapers 50.9%
Databases 38.2%
CD's 52.7%
Videos or DVD's 72.7%
Other (please specify) 20%
OCLC Online Computer Library Center
Languages of the materials:
Chinese 47.3%
French 60%
German 49.1%
Japanese 41.8%
Korean 41.8%
Russian 45.5%
Spanish 96.4%
Vietnamese 29.1%
Other (please specify) 32.7%
OCLC Online Computer Library Center
Bilingual Staff: 34 of 59 say YES
Chinese 25.8%
French 41.9%
German 25.8%
Japanese 6.5%
Korean 9.7%
Russian 29%
Spanish 83.9%
Vietnamese 12.9%
Other 25.8%
OCLC Online Computer Library Center
24/7 Reference Cooperative
Fail safe coverage After hours and as back up
Separate cooperatives for academic and public libraries
Quality control
Subject experts (24/7 and Global Reference Network)