A value-adding partner with customer insight - ShipParts.com

A value-adding partnerwith customer insightHoyer Motors

Contact person：Area Sales Manager - Colin ZhangPhone：0086 13780058224Main：[email protected]

Founded in 1974

Head office in Denmark

OEM supplier

Branch offices in Europe and

Asia

About Hoyer

A value-adding partner

Marine

Water & Wastewater

HVAC

Oil & Gas / Energy

Hydraulics

Our segments


Marine

The marine segment is our largest segment.

We focus on service, delivery performance, flexibility

and the right product fit. We have a 360 focus from

world-class OEM’s to leading shipowners and

aftersales service

“We are dependent on good service to offer our

customers the best possible support. Hoyer is

seen as part of our supply chain, and because we

can trust their service, our customers can trust

us as well”

StatementsVessel types

Bulk carriers

Container ships

Cruise ship

Supply vessels

Tanker

Applications

Cranes

HPU

HVAC

Pumps

Winch

Various

— Area Manager, Marine & Offshore, Pompe Garbarino


Let’s challenge you

How does a supplier add value to your business

and what is your current focus?


Added Value

The art of adding value requires insight and the ability to

understand all customer requirements.

Total cost of ownership

Production cost

Quality setup and claim handling

Technical support & documentation

Risk management

Service

Flexibility

Delivery performance & Logistics


Service

Service is in our DNA. No matter department, product or

solution, service is the key element connecting all dots

and ensuring minimal concern for our customers.

How it’s done

Response within 24 hours

Customised setups 4,700 and more to come

Proactive approach and follow–up

Solution oriented – we will fix it

No concerns about electric motors

Statements


“Hoyer Motors gives us their complete focus

whenever an issue needs attention and they

always have an open-minded approach when

discussing technical solutions.”

”The level of back-office support is also worth

highlighting as one of the company’s key

strengths”.

— Project Manager, Bosch Rexroth

Delivery Performance

Delayed motors are bad for business and can result in

penalties, production costs, damaged relations etc. That’s

why we deliver fast and on time, no matter what it takes.

How it’s done

Close partnerships and insight

High-end workshop

Extensive and flexible stock

Customised logistics and packaging

Short lead times due to forecasting

”We trust Hoyer and their delivery time, which

makes our customers able to trust us. Thereby,

Hoyer has a direct impact on our customer

promise.”

Statements

— Procurement Manager, Cameron

“It is cost saving to have a supplier with a

trustworthy delivery performance like Hoyer”

98%Delivery

Performance

Video

Presentation

— Purchase Manager, Covent


Flexibility

Our flexibility give customers a competitive advantage and

allow your organisation to meet unexpected challenges

– quick and easy!

How it’s done

Last minute modifications

Customisation of stock motors

Stock and logistic solutions

Agile organization – from IT to packaging

Case-to-case prioritising

”Our win rate has increased after we started

using Hoyer due to their flexibility, as it has

enabled us to act faster towards our

customers”

Statements

”When Hoyer is flexible in regards to

customising motors, we appear flexible

towards our customers as well. And flexibility

means happy customers”

— Project Engineer, Kral


Technical ServiceApplication insight and understanding our customers’ technical requirements is a crucial element in being a business partner, and not an average supplier.

How it’s done

Technical segment insight

Fullscale documentation and data

Internal and external training

Customised product solutions

“In general, it is not all suppliers that are

considerate enough to get documents ready.

With Hoyer it is different. They have

documents already ready, certificates, data

sheets etc. It is always compliant to what we

request.”

Statements

Inhouse testing center

Internal and external training

Approved by all major class societies


— Purchaser, Marine Customer

”Fast responses in technical matters are

crucial in our market. From Hoyer we get this

service in a very professional way ”

— Purchase Manager, Covent

Quality

When it comes to product quality we are the best in

finding the exact quality level required by our customers.

In our experience this it what creates true quality value.

How it’s done

Customer dialogue and alignment

Continues improvements

Quality management

Proactive claim handling

Documentation and statistics

“The pumps we sell with motors from Hoyer

must always be in perfect condition. If it’s not,

the pump will fail – creating extra costs and

damaging our brand.”

Statements

— Quality Manager, Pump Customer


“It’s the required quality that matters. Nobody

wants to pay for over engineered quality.”

— Procurement Manager, Fan customer

Strategic partners

It takes time to establish great partnerships but

experience has taught us how to get there – fast! Not by

cutting corners but by listening to our customers.

How it’s done

One contact for all markets

Same setup for all markets

Mutual development and learning

Segment-based best practices

Knowledge sharing

Statements


Hoyer is always positive and has a proactive

will to help with modification of motors. If the

modification is possible, we can trust that

Hoyer will make it happen

— Project Engineer, CR8

“Hoyer is a good partner, we have worked with

them for many years. The cooperation is open

and fair, and they have a willingness to help.

They always find a solution for every problem.”

— Strategic Purchaser, Pump customer

Customer Case

Allweiler

Statements

”We always get what we need from

Hoyer, which eases the workflow and

saves time on ordering, follow-up,

waiting for deliveries etc.”.

— Strategic Purchaser, Allweiler

Hoyer solution

Cost optimisation

Unique Allweiler setupLogistics and service

Fast response and deliveries

Allweiler challenge

Highly competitive market

Finding alternative supplier

Demand for flexible service

Allweiler wins

Increased flexibility

Shortened delivery times

Improved win-rate


The greatest benefit with Hoyer is

that they have most of our required

motors on stock, a delivery

performance I can trust and one point

of contact. This combination is ideal.”

Marine OEM References

HPU

Ventilation

Compressors

Pumps

General marine

Cranes


Thank you



A value-adding partner with customer insight - ShipParts.com

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