A Tech Guru Speaks About Technology and Onboarding

TECHNOLOGY AS AN ALLY OF ONBOARDING AND CONTINUOUS EDUCATION

Speaker: John Breakey, CEO Fivel Systems Corporation

HRPA 2015 Annual Conference

SIZE DOES NOT MATTER!

There is no direct correlation between

Quality of Onboarding Size of Companyand

WHY IS ONBOARDING IMPORTANT?

2 Reasons:

Running start to productivity

Critical first impression of your Company

WHY IS ONBOARDING IMPORTANT?

2013 Aberdeen Group Research

“Companies that excelled at onboarding achieved a stellar 91% employee retention rate versus 30% with less strategic onboarding programs”.

LEARNING VS RETENTION

What is The Emphasis...

Completing Training or

Remembering What Was Learned

LEARNING VS RETENTION

Best Outcome of Training

Employees who can recite policies, values, mission, goals and core job functions

HISTORY OF LEARNING TOOLS

60’s – 80’s: Big Policy Manual

90’s – 2000’s: Intranet

2010 – Now: Learning Management Systems

EVOLUTION OF TECHNOLOGY TOOLS

From Binders to Video…Major Progression

THE SCIENCE OF THE BRAIN

ENVIRONMENTAL INFLUENCES

TV has trained us to “Think Fast”!

Fitbit “Find Your Fit” Commercial

How many shot changes did you count?

ENVIRONMENTAL INFLUENCES

Smartphones have created Attention Deficit Disorder and constant interruption

ENVIRONMENTAL INFLUENCES

Video Everything!

MEMORY

Short Term Memory has a finite capacity

MEMORY

Short Term Memory has a Magic Number:

HOW TO APPEAL TO LONG TERM MEMORY

Visual + Audible

Practice the Skill

Quiz

Short Intervals

RICOH VIDEO #1

Sub-Optimal Training for Long Term Retention

Ricoh Video #1 (Pre-Fivel)

RICOH VIDEO #2

Optimized Training for Long Term Retention

Ricoh Video #2 (Fivel)

REINFORCE RETENTION WITH A QUIZ

THE IMPORTANCE OF HABITS

Muscle Memory

Calorie Consumption

Habits Affect Behaviour

OLD HABITS DIE HARD?!

Not really…we create new habits that suppress the old ones!

New Habit Pathways

THE PRACTICE OF RE-BOARDING

CHANGE IS INEVITABLE…AND GOOD!

Policies Change, Procedures Change

New Ways, New Technologies

Business Objectives Evolve

RE-BOARDING THE WHOLE COMPANY

Who uses emails to announce something new?

How many of you find updating a challenge?

A well-engineered onboarding system can be leveraged in re-boarding

GETTING FASTER, BETTER RESULTS

Start onboarding before the hire date

View training as a process, not an event

Start small, get comfortable, expand

BIG BENEFITS

Compress ramp-up period

Achieve results sooner & consistently

Set a stronger attitude for employees

2014 Towers Watson survey “1 in every 3 companies will increase and redirect investment in HR Technology". 

Investment in world class technology throughout the onboarding process is a key indicator to success.

WHAT TO REMEMBER

Work with Brain Science to optimize results

Importance of Video Quality

Focus on Retention

AND LASTLY REMEMBER…

TECHNOLOGY IS YOUR FRIEND!

THANK YOUJohn Breakey, CEO Fivel Systems [email protected]