A service of Maryland Health Benefit Exchange Certified Application Counselor Program Status Meeting New Dial - Conference Line: 877-431-1883 code 370.

A service of Maryland Health Benefit Exchange

Certified Application Counselor Program Status Meeting

New Dial - Conference Line: 877-431-1883 code 370 252 4147

Please MUTE your lines when not speaking (*6)

Please do NOT put your line on hold

March 24, 2014

A service of Maryland Health Benefit Exchange

Certified Application Counselor Program

Status Meeting

March 24, 2014

AGENDA

Welcome/IntroductionsTrainingTestingFuture Training and TestingBackground checksRole of CAC after open enrollmentJob AidesCertification LettersQ & A

Welcome Application Counselor Sponsoring Entities!

Leslie Lyles SmithMHBE Director of Operations

Jody Zoeller-HartzellMHBE ACSE Program Manager

Tia WitherspoonMHBE Training Manager

Aaron JacobsMHBE Deputy Director of Operations

Training

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System Webinar Session #1:  3/21/14   9:00 am – 12:00 pm

System Webinar Session #2:  3/24/14   9:00 am – 12:00 pm

System Webinar Session #3:  3/24/14   1:00 pm – 4:00 pm

System Webinar Session #4: 3/28/14 9:00 am -12:00pm

System Webinar Session #5: 3/31/14 9:00 am - 12:00pm

System Training

Testing

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3/26 UMBC Tech Center

4/18 Lower Easter Shore

Make-up testing dates/ times to be announced.

Testing

Future Training and Testing

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3 day Webinar Series2 additional sessions have been scheduled. The sessions are:

– 3/31-4/2/14 from 1p-4p– 4/14-4/16 from 1p-4p

You will be notified by email when enrollment is open

Future testing SitesTimonium

Worcester Co.

Future training dates; future testing sites

Certification Letters

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Once all the training, testing, and credentialing has been done the certification letter will be sent out in 7-10 days by email and mail.– 11 Module Web-based Training– Training Webinar– System Webinar– Testing

– Credentialing • Encrypted Personal Information for MIA• Attestation-Scanned and sent to MHBE

CAC Certification Process

Role of CAC After Open Enrollment

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Special Enrollment– Refer to Call Center for life changes

• Birth/Death• Marriage/Divorce• Citizenship• Release from incarceration• Status of American Indian Tribe (recognized)

Assisting Medicaid enrollees

Outreach & Education

Role of CAC after open enrollment

Job Aides

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Job Aides that will be posted on Google Site– Enrollment Effective Date and Payment Deadlines– Consent forms for establishing an account on behalf of client– Maryland Health Connection Connector Entities Contact

Numbers– Income Eligibility Chart– Glossary of Health Coverage and Medical Terms– Contact of Local Health Department and Social Security

numbers– Requirement to buy coverage under the ACA beginning in

2014

Job Aides

Background Checks

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At this time, MHBE has not defined the type of background check needed

Each CAC must sign the attestation indicating that they have not been convicted of a felony, a crime of moral turpitude, or any criminal offense involving dishonesty or breach of trust

If a CAC has the above they can request from the MIA a written consent– (Please note: Under 18 U.S.C. §1033 and Code of Maryland

Regulations (COMAR) 31.03.12, individuals who have such felony convictions may request written consent from the Commissioner to engage in the business of insurance in the State.)

Background Checks

QUESTIONS ?

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Leslie Lyles Smith, Director Operations 410-547-1278 or Email: [email protected]

Jody Zoeller-Hartzell, ACSE Program Manager 410-547-8158 or Email: [email protected]

Contact Information