A Real-Time Reporting Tool: From Awesome Audit to Pleasingly Plotted

From Awesome Audit to Pleasingly Plotted

Janet Joy, Director Innovation & Evaluation, VCH Carmen Dyck, Quality Improvement Advisor, VCH Tanya Dunne, Falls Prevention Regional Lead, VCH

A Real-Time Reporting Tool

None of the presenters have any affiliation (financial or otherwise) with a commercial organization related to this work.

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It started with a roar for different data…

3 regional forums

2 focus groups

17 discussion groups

5 formal interviews

+ scads of conversations and site visits

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Our Aims

Simplify data collection

Enable users to customize their reports for real-time data exploration.

Designing data displays that engage the heart by keeping the focus on patients

Embed the purpose of the work in the data reports.

Make a nifty tool for the Falls Prevention Team.

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Our Approach

Design for Communication User-centered Design

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What is user-centred design?

User-centred design is an approach that requires active participation in the design process of everybody involved. Designing for others requires a deep understanding of “the others.”

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Why focus on design?

Attention Who will stop and look at the results?

Comprehension What are the data showing?

Credibility Do I believe what the data are showing?

Attitude Is this initiative worth spending my time on?

Recognition Does this report reflect my work?

Decision-making What should I do as a result of this info?

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Design Affects our Thinking

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Patient-centered

Eloquent

Engaging

Inspiring

Motivating

Influential

Hierarchy of Data Needs

meaningful

usable

reliable

functional

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Falls Audit & Reporting

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Audit Results for Unit T5January 2016

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20%

40%

60%

80%

100%

Sep 2015 Oct 2015 Nov 2015 Jan 2016

% of At-risk Patientswith Care Plans

% of PatientsAssessed for Risk ofFalling

% of Patients whohad Daily Review ofCare Plan

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Results

A simple system to create real-time,

patient-focused data displays

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• More Lean. Fewer steps. Manager relief.

• Instant feedback

• Customizable output

• Engaging, friendly design. Values-focused.

• Built-in protection against errors.

• Can be stand-alone. No central database needed.

• Easily shared results: Print, email, intranet

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Benefits of this Tool

• Designers and data managers use different software.

• Multidisciplinary collaboration – We go farther together, but it can be a winding road.

• Skepticism of this approach and thinking that it’s too difficult

• You need to see design in action before you can appreciate it.

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Challenges

Emily Carr University of Art + Design Jonathan Aitken, Jorge Frascara,

Ghazal Rhavar, Colette Cartier

VGH Falls Prevention Team Joan Chocholik, Leanna Ritchie, Megan Fekete,

Marilyn Shamatutu, Doris Bohl

VCH Quality & Patient Safety Chandima Panditha, Leslie Forrester

VCH Decision Support Dan Piecuch (now at Hootsuite)

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Our Project Team

Contact Information

Janet Joy [email protected]

Carmen Dyck [email protected]

Tanya Dunne [email protected]

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Bonus Slides

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What we did

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1. Emily Carr designed visual elements (data display

& database forms).

2. Chandi built the database for data entry

3. Dan (from DS) built the reporting tool, based

on design created by visual experts.

4. Each element was developed in collaboration with the VGH Falls Team.

5. Each element has been tested by auditors.

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Janet Joy [email protected]

Carmen Dyck [email protected]

Tanya Dunne [email protected]

This picture was created entirely in Excel by Tatsuo Horiuchi