A Quality Improvement A Quality Improvement Plan Plan THE FIVE S’s THE FIVE S’s By: David Black By: David Black
A Quality Improvement A Quality Improvement PlanPlan
THE FIVE S’sTHE FIVE S’s
By: David BlackBy: David Black
Today’s AgendaToday’s Agenda
• Define Five S’s as a quality toolDefine Five S’s as a quality tool
• Show how the Five S’s can benefit Show how the Five S’s can benefit a companya company
• Explanation of each of the Five S’sExplanation of each of the Five S’s
Today’s Agenda (cont.)Today’s Agenda (cont.)
• What makes the Five S’s workWhat makes the Five S’s work
• United Electric’s use of the Five United Electric’s use of the Five S’sS’s
• Class ExerciseClass Exercise
Definition of the Five S’sDefinition of the Five S’s
• The The Five S practiceFive S practice is a technique is a technique used to establish and maintain a used to establish and maintain a quality environment in a company quality environment in a company by improving its’ organization.by improving its’ organization.
How can this tool benefit a How can this tool benefit a company?company?
• Improves efficiency of workplaceImproves efficiency of workplace• Improves overall appearance of Improves overall appearance of
companycompany• Improves self-organizationImproves self-organization
The Name Stands forThe Name Stands for Five Japanese Words Five Japanese Words• SeiriSeiri• SeitonSeiton• SeisoSeiso• Seiketsu Seiketsu • Shitsuke Shitsuke
SEIRISEIRI
• In English In English seiriseiri stands for stands for “Organization”.“Organization”.
• •So what does organization really So what does organization really mean for a company?mean for a company?
Definition of OrganizationDefinition of Organization
• Organization means keeping all the Organization means keeping all the necessary things needed for a job necessary things needed for a job separate from the unnecessary.separate from the unnecessary.
Example of OrganizationExample of Organization
••If parts are stored If parts are stored in an organized in an organized manner, manner, employees will employees will know where to know where to find them when find them when neededneeded
SEITONSEITON
• In English In English seitonseiton stands for stands for “Neatness”. “Neatness”.
• • NeatnessNeatness – the study of how fast – the study of how fast you can put items away and you can put items away and retrieve them in time of need.retrieve them in time of need.
Example of NeatnessExample of Neatness
••Each employee Each employee name is in name is in alphabetical order alphabetical order for easy access.for easy access.
SEISOSEISO
• In English In English seisoseiso means “Cleaning”. means “Cleaning”.
……this includes everyone from the this includes everyone from the head honcho to the janitor.head honcho to the janitor.
SEIKETSUSEIKETSU
• In English In English seiketsuseiketsu means means “Standardization”.“Standardization”.
What exactly are we standardizing?What exactly are we standardizing?
StandardizingStandardizing
• We are going to include the the We are going to include the the first three S’sfirst three S’s
SeiriSeiri
SeitonSeiton
Seiso Seiso
As a standard daily practice in our As a standard daily practice in our company.company.
SHITSUKESHITSUKE
• In English In English shitsukeshitsuke means means “Discipline”.“Discipline”.
• • The discipline which is desired is The discipline which is desired is self-discipline. All employees need self-discipline. All employees need this to keep the five S’s an on this to keep the five S’s an on going improvement plan.going improvement plan.
Underlying Working Underlying Working Principle of the Five S’sPrinciple of the Five S’s
• The five S’s The five S’s eliminate wastes.eliminate wastes.– Wastes are Wastes are
potential gainspotential gains
Where are the Where are the wastes in this wastes in this picture?picture?
Real World ExampleReal World Example
• United Electric of Watertown, MA United Electric of Watertown, MA has implemented this process and has implemented this process and has seen real results has seen real results
ExerciseExercise
• What are the benefits of each of What are the benefits of each of the Five S’s?the Five S’s?
Flow of the Five S’sFlow of the Five S’s(Review)(Review)
SEIRISEIRI
(org)(org)Only keeping Only keeping nec.itemnec.item
SEITONSEITON
(neat)(neat)Everything has Everything has its placeits place
SEISO SEISO
(clean)(clean)Keeping the Keeping the
Co. cleanCo. clean
SEIKETSUSEIKETSU
(standard)(standard)Making 1Making 1stst
3S’s a daily job3S’s a daily job
SHITSUKESHITSUKE
(discipline)(discipline)Enforcing the Enforcing the
Five S’sFive S’s
In RecapIn Recap
• Defined the Five S’s as a quality Defined the Five S’s as a quality tooltool
• Showed how the Five S’s can Showed how the Five S’s can improve a business’ organizationimprove a business’ organization
In RecapIn Recap
• Identified what each ‘S’ Identified what each ‘S’ represented in the overall planrepresented in the overall plan
• Showed United Electric’s use of the Showed United Electric’s use of the Five S’s Five S’s
SummarySummary
• The Five S’s are a great start for The Five S’s are a great start for any company trying to improve any company trying to improve their quality and organizationtheir quality and organization