A Primary Care Wellness Clinic

Oakview Medical Group

A Primary Care Wellness Clinic

Setting: Oakview Medical GroupSetting The StagePrimary CarePreventative Wellness Holistic CareEasy AccessUser focusNetworks of care

Setting The StageKey ValuesPersonal CompassionateDecision making evidence based Mental ModelPatient focusedInformation FeedbackDecisions

Setting The Stage: AmbienceComfortableand relaxinglobby

Setting The Stage: AmbiencePleasantly themed roomsEquipment free roomsPatient Intuitive feelings of comfort

Setting the Stage: Complex Adaptive SystemNon-linear systemFeedback loop

Design improves information flowFlexibilityBuilds relationshipsPatient ReceptionMedical Reception AreaProvider OfficeExam Room 1Exam Room 2Exam Room 3

Setting the Stage: Strange AttractorsDelivery of Healthcare ServicesGrowth Of The ClinicWellness versus IllnessProvider and Patient Relationships

Setting The Stage:Key PlayersMedical ReceptionistMedical AssistantNurse PractitionerSupervising PhysicianManager

Setting The Stage:System ReactionsPharmaceutical representativesCommunicationPayment for services

Applying Complexity Science Theory: Systems IssuesRelationships between partsCreativityGoals

Applying Complexity Science Theory: Science PrinciplesWeb network of relationshipsUnpredictableIndividualCultureValuesBelief SystemExpectationsBehavior

Applying Complexity Science Theory: Leadership StandpointJoiningTransformingLearning

Applying Complexity Science Theory: Leadership PracticeComplex BehaviorsEmployees free to actIndependence changes contextFlat hierarchySmall actions have large effectsDisseminate and adapt to better practice information

Applying Kouzes and Posner Leadership Skills: WorkplaceModel the wayInspire a shared visionChallenge the processEnable others to actEncourage the heart

Applying Change Theories: Change AgentThe provider diagnosing medical problemsInterpersonal CommunicationStrategies

Applying Change Theories: In Practice and WhyDefineDetermineDiscoverDesign

Rodgers change theory

Applying Change Theories:Positive DeviantsCreativityCollaborationKnowledge Sharing