A Pragmatic Guide to Cloud Computing

www.sungardas.com

Carl MeadowsDirector, Product Management

Successfully Transform Enterprise IT With The Cloud: A Pragmatic Guide

© 2011 SunGard Availability Services LP. - All Rights Reserved - www.sungardas.com 2

Table of Contents

A Pragmatic Guide

SunGard Enterprise Cloud Services

Q & A


A Pragmatic Guide


Stating the Obvious

Cloud is not one thing

Every business’s needs of the Cloud are not the same

Understanding what Cloud is right for you – starts with you:• What do you want from The Cloud?

• What are the key characteristics of your application or workload?

• What business or security constraints must be considered?

Goal of the session:• Develop a pragmatic framework for choosing a Cloud provider

= =


Production Web App

Use Cases Show Huge Variance in Requirements

RarelyStable

OftenVolatile

Low

High

SMB Back-office

Software Startup

Infrastructure Extension Scientific

GridComputing

Demo, Dev/Test

Re

so

urc

e D

ema

nd

s

Frequency of Resource Changes


A Pragmatic Decision Framework

1.) Availability

2.) Performance Characteristics

3.) Demand Volatility

4.) Management Needs

5.) Integration Requirements

6.) Security Profile


1.) Availability

Common Misconception:• All cloud platforms are highly available and globally distributed

Questions:• Does your application need to be highly available?• Does every server need to be highly available?• What is acceptable downtime? • What is the process and recovery time for failures?• How do you monitor availability?• How does the provider handle maintenance?

Key Considerations:• Know your SLA’s … BUT … SLA’s ≠ protection• Look for an Enterprise-grade Architecture

Industry standard or home-grown Highly Resilient Look for integrated support backed by industry standards: the people

and processes to deliver

http://www.servepath.com/pdfs/ServePathSLA.pdf



Common Misconception:• You can swap your dedicated server infrastructure for a cloud infrastructure

– one for one

Questions:• What are the current bottlenecks in your workload?• What are the demands of the workload on each major element of the

computing infrastructure?• What elements of my workload can I scale-out?• What elements of my workload must I scale-up?• What services can I offload to better tune my workload?

Key Considerations:• Every cloud will have a different methodology for allocating CPU and disk

resources – leading to huge variance in performance characteristics• Do your own testing• Ask for as much documentation as they will provide



Common Misconception:• All clouds scale automatically, infinitely and seamlessly

Questions:• Is this a project or production-oriented workload?• What is the process and LOE to add additional scale to the workload?• What is the frequency of change required to support demand optimally?• How predictable is the demand?• Does frequency of change make utility billing more or less economical?• Does the business highly value predictability costs?

Key Considerations:• There is often a huge difference in costs when purchasing resources by the

hour vs. longer periods (e.g., daily or monthly)• Understand elements of volatility that drive costs – bandwidth is hidden

killer• Setting thresholds, monitoring auto-scaled resources is critical



Common Misconception:• Cloud Services are a solution to all of our sys admin problems

Questions:• What is the ideal scope of support for your cloud provider?• Who is accountable for each element of the solution?• Is your internal IT staff well trained on leveraging the cloud?• Do you have a rigorous change mgmt process that the

provider must adhere to (like ITIL)?• Do all of your systems require the same level of management?

Key Considerations:• Most public cloud platforms provide zero sys admin support• Some cloud providers charge for even simple platform support• Fully managed solutions typically are only available on private

cloud offerings• Understand the components of the cloud offering – what is

bundled and what services are an added cost



Questions:• Does this workload need to integrate with any internal (non-

Cloud) systems?• Does this workload need to have access to the corporate LAN?• Is this an extension of an existing workload or a new workload?

Key Considerations:• Don’t make the SaaS mistake!• IT involvement critical - management portals and API’s should

be vetted by IT who will be using them everyday• VMware -- and to a lesser extent Hyper-V -- private clouds

managed by IT popular for IT Extensions• Understand providers’ level of expertise managing hybrid

environments (production and recovery)

Common Misconception:• Cloud is going to replace all in-house datacenters in the next few years



Common Misconception:• The Cloud is inherently un-secure

Questions:• What is the business risk of a data Confidentiality breach?• What is the business risk if data Integrity is compromised?• What is the business risk associated with a lack of Availability of the

data?• What are the security protocols in place to protect this data today?• Can you protect this data from access from the cloud provider?• Are the cloud network, virtualization and storage platforms secure?

Key Considerations:• Cloud does not require you to make sensitive data available to the

Internet• You may not be able to re-create all network security appliances with

the same level of control in the Cloud (IPS, IDS, firewalls)• SAS/70 ≠ protection – If nothing else read it!


A Pragmatic Decision Framework

Cloud Solutions

Alternatives

1.) Availability







SunGard Enterprise Cloud Services


Multi-tenant enterprise cloud and dedicated private cloud

All services fully managed by SunGard’s IT experts

Infrastructure architected for compliance and security

All solutions built on enterprise-grade infrastructure

Designed for production workloads

Predictable contract pricing with flexibility for rapid response to the changing IT demands

Customized solutions designed to enterprise needs

Comprehensive consulting services provide complete Cloud Readiness Assessments and Migration services

Cloud Services for the Enterprise


Fully Managed Infrastructure-as-a-Service

SunGard manages all necessary compute, network, storage and security resources, offering a complete, cost-effective solution

Compute

Virtualized environment providing hypervisor and OS system services Customize your virtual machine configurations to specific requirements SunGard Software Licensing Services options available

Network Broad networking options including multiple VLAN support, robust

internet connectivity, MPLS and dedicated circuit options

Storage Managed storage with integrated backup and restore

Security Platform built to support compliance standards Managed firewall and virtual private network connectivity

RapidProvisioning

Ability to store custom VM templates in your own private image library Virtualized instances deployed within minutes

Management & Monitoring

24/7/365 management and monitoring of your virtualized infrastructure

Portal & Reporting

Customer management portal to view and request compute resources on demand


Q & A

Carl [email protected]

713-301-7217

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A Pragmatic Guide to Cloud Computing

Education

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demand volatility

business risk

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