Roadmap Strategy & Product Definition Planning Digital Roadmap MVP Definition Experience Strategy Creative Brief Content Strategy User Journey Map Information Architecture Development Experience Development Sprint Planning UI Development QA Test Planning Breakpoint Identification 1 Design Experience Design Experience Documentation Sketch- Boarding Style Tiles Visual Design Comps Experience Prototype Interaction Design Styleguide xDesign Document AA Integration Content Development Design Integration Experience Integration Research Business Consulting User Needs Assessment Contextual Inquiry Quant Survey Mental Models Behavioral Personas Stakeholder Interviews Competitive Analysis Heuristic Analysis Content Inventory KPI/ Benchmarking Validation Experience Validation Remote, Moderated Usability Test Remote, Un-Moderated Usability Test In-person, Usability Test Design Checklist for Multi-Device Experience Development Make front-end developers part of the Design team. Design responsively (RWD) for broader reach. Design native apps to take advantage of device features. Iterate on evolving prototype, not documentation. Transform “waterfall” processes into sprint-based methodology. Adopt “Test and Optimize” mindset and approach to Digital. Separate content from presentation layer, to prep for “Content Ubiquity”. A Practical Service Map for UX Designers @userexperience by Jonathan Lupo