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A parent’s guide to online and mobile safety

DIGITAL FAMILY

NEW PHONE VS OLD PHONE Essential info. Whether it’s the latest smartphone or an older model

SAFE SEARCHING ONLINEHow to set parental controls on your devices

O2 GURUSHelping with everything from tech questions to app recommendations

Issuethree

Issue 3: In the know

Be smartphone savvyGetting or giving a new phone for Christmas? Here’s what to do nextOperator please If you haven’t already done so, check what operating system your new phone uses. Is it iOS, Android, Windows or BlackBerry? Once you know, you can start buying apps from the specific store.

Make it your own Customise your home screen. Transfer or add contacts. Explore your phone and all it can do. Just make sure you spend some of the festive period talking to your family – and not just on your phone.

Picture perfect Family. Friends. Presents. Christmas lunch. Four things that feature in most people’s Christmas Days. Plus taking and sharing lots of photos/videos of these things. Set up MMS on your phone, but check if picture messaging is included with your tariff.

Get linked up Use Chromecast to link your new phone to a tablet or Smart TV, so that you can watch content across various devices. It’s easy to set up and available on Android phone, iPhone, iPad, Mac, Windows laptop or Chromebook.

Protect your phone Buy a screen protector and case to protect your new phone from scratches and scrapes.

Back up your phone before passing it on. This will

save things like contacts and apps.

Delete the content from the phone with a factory

reset – an option in the phone’s settings.

Deauthorise your iPhone on iTunes via your

computer so it’s no longer recognised. You can

authorise your computer again later, but this will

remove the option to access your iTunes account.

Get started at apple.com/support

Choose a new sim card. If you’re giving your

old phone to a friend or family member, they will

need to get a new sim. Choose between a Pay

Monthly Sim Only tariff (p43) or Pay & Go (p44-45).

Not sure which tariff is right? Then ask in store

for advice on which one to choose.

OUT WITH THE OLDNew phone? Want to pass your old phone on to a family member? Use our checklist to get it as good as new

DID YOU KNOW? Mobiles can harbour more bacteria than a toilet seat. Keep germs away with

antibacterial wipes.

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WHAT ARE O2 GURUS? They’re friendly, helpful tech experts who can help you get the most from your mobile or tablet.

HOW DO I SPEAK TO ONE?Book a free appointment online at o2.co.uk/gurubooking or ask in your local O2 store. Or click to chat between 7am and 11pm at o2.co.uk/guru or Tweet @o2 with #o2guru.

WHAT ARE O2 GURU BYTES WORKSHOPS? Are you one of the quarter of parents who admit they would struggle to compete tasks expected of five year olds under the new computing curriculum? Then check out the new O2 Guru Bytes workshops. These are free workshops that will be available in up to 100 O2 stores by spring 2015. Run by O2 Gurus who already have a wealth of digital experience and provide customer support, you’ll be able to find out how to keep your family safe online and discover more about the web.

WANT TO KNOW MORE? You can view fun, informative videos on various tech topics at O2 Guru TV. Go to youtube.com/user/o2GuruTV

Keep your children safe onlineWant to ensure that your child is protected from accessing harmful content online via their mobile phone? Try these options.

1Our Parental Control service. It’s free and only lets children on to sites that have been classified as suitable and interesting for children under 12.

To turn Parental Control on or off on your child’s phone, call 61818 or visit parentalcontrol.o2.co.uk

2 By default, O2 blocks access to 18+ content to protect children. If a site has been classified 18+, you’ll only be able to access it by giving us proof

of age. To opt-out from this service, call 61018 from your mobile or visit ageverification.co.uk

3 Log in to your internet provider and opt in to the safety options. For example, you can turn safe search on in Google by going to google.com/

preferences and clicking on “filter explicit results” (under SafeSearch filters).

4 Check out cyberstreetwise.com. The campaign is led by the Home Office and includes tips on how to stay safe online.

Ask an O2 Guru

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USEFUL CONTACTS:

O2 Location Service Privacy Settings Call 1300 from an O2 phone

Parental Control Call 61818 or visitparentalcontrol.o2.co.uk

British Board of Film Classification Visit bbfc.co.uk/what-classification/ mobile-content

Internet Watch Foundation Visit iwf.org.uk

Lost or stolen O2 phone Call 0844 809 0200

O2 Guru recommended apps for smartphone beginnersO2 Guru Dan Messenger recommends his top four apps for all the family to enjoy

O2 also offers a range of advice and support to help customers live their digital lives more safely

FIND MORE ADVICE AT :

o2.co.uk/digital-family

O2 GURU BYTES

PRIORITY free

Love a bargain? Enjoy gigs? Priority has everything from £1 lunches to 45% off cinema tickets. Plus buy concert tickets at O2 venues up to 48 hours before they go on general release.

EVERNOTE PREMIUM free to O2 customers for a year

Planning your Christmas shopping? Or just want to be a bit more organised? Then I’d recommend Evernote Premium. Capture anything from images to notes. You can sync everything across your devices too.

MY O2 free

Great whether you’re on a Pay Monthly or Pay & Go tariff. Check your usage, buy extra minutes and view your O2 Rewards, too. Think you’re due an upgrade? Just check it on the app.

ZIPIT free

This is Childline’s first app. It’s aim is to take the pressure off young people sending inappropriate images and to help them feel safer online. How? By sending funny images instead, advice on safe chat and more.

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