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A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Apr 13, 2017

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Page 1: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study
Page 2: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Are you presenting at a breakout session?

Make sure your title slide is the right color.

To swap the slide master...

On the View tab, click Normal.

In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.

On the Home tab, click Layout, and then select the layout that you want.

Keynotes & general sessions

The Future of Sales and Marketing breakout track

Habits of High Performing Reps breakout track

How to Build a Social Selling Organization breakout track

title title title title

Lauren Somers Digital & Social Media

Marketing Manager

“A Marketer Looks at Sales: Marketing’s Role in Social Selling”

Page 3: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

6,100 offices globally

48m customers

72 countries

Page 4: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

• The changing role of marketing

• Bringing social selling into HSBC

• The benefits of collaboration

• Top tips for launching social selling

Agenda

Page 5: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Are you presenting at a breakout session?

Make sure your segue slides are the right color.

To swap the slide master...

On the View tab, click Normal.

In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.

On the Home tab, click Layout, and then select the layout that you want.

Keynotes & general sessions

The Future of Sales and Marketing breakout track

Habits of High Performing Reps breakout track

How to Build a Social Selling Organization breakout track

title title title title

The Changing Role of Marketing

Page 6: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

INTERNAL

Page 7: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Brand Is What You Do

Page 8: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Be Where Your Customers Are, Not Where You Want Them to Be

Page 9: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Source: http://www.adweek.com/socialtimes/most-social-ceo/501555?red=at

Page 10: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Are you presenting at a breakout session?

Make sure your segue slides are the right color.

To swap the slide master...

On the View tab, click Normal.

In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.

On the Home tab, click Layout, and then select the layout that you want.

Keynotes & general sessions

The Future of Sales and Marketing breakout track

Habits of High Performing Reps breakout track

How to Build a Social Selling Organization breakout track

title title title title

Bringing Social Selling into HSBC

Page 11: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

In 2014, there were a record

5.2 million private sector businesses…

up 6.7% since the start of 2013

Why Is Social Selling Important to HSBC?

Page 12: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Source: Google/Millward Brown Digital “The Changing face of B2B marketing”

Shift in B2B Researcher Demographic

Why is social selling important to HSBC?

Page 13: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Google, 2015

86% used online banking

48% visiting a branch

vs.

Page 14: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Initiating Social Selling – Getting the Sales Teams on Board

Page 15: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

INTERNAL

Create a LinkedIn Profile

What value do marketing add?

Who Am I and What I Can Do

Page 16: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

INTERNAL

Being Active and Sharing

What value do marketing add?

Reaching Out to Contacts and Prospects

Page 17: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Are you presenting at a breakout session?

Make sure your segue slides are the right color.

To swap the slide master...

On the View tab, click Normal.

In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.

On the Home tab, click Layout, and then select the layout that you want.

Keynotes & general sessions

The Future of Sales and Marketing breakout track

Habits of High Performing Reps breakout track

How to Build a Social Selling Organization breakout track

title title title title

The Benefits of Collaboration

Page 18: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

What Are the Benefits…?

Cold-calling

Direct visits

KBIs

Average response rate 1:7

PREVIOUS METHODS

InMail

“Introduce” me

Saving leads & accounts

Upload prospect lists

Average response rate 1:3

SALES NAVIGATOR PROSPECTING

Page 19: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Share

Page 20: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

INTERNAL

Page 21: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Are you presenting at a breakout session?

Make sure your segue slides are the right color.

To swap the slide master...

On the View tab, click Normal.

In Normal View, in the thumbnail pane on the left, click the slide that you want to apply a layout to.

On the Home tab, click Layout, and then select the layout that you want.

Keynotes & general sessions

The Future of Sales and Marketing breakout track

Habits of High Performing Reps breakout track

How to Build a Social Selling Organization breakout track

title title title title

Top Tips for Launching Social Selling…

Page 22: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Top Tips for Launching Social Selling…

License

Allocation

& Onboarding

Page 23: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Top Tips for Launching Social Selling…

Training

Page 24: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

Ongoing

Communication

Top Tips for Launching Social Selling…

Page 25: A Marketer Looks at Sales - Marketing's Role in Social Selling - HSBC - A customer case study

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