A Lama Es Appreciative

And Now for the Good News:Appreciative InquiryMaureen SullivanGene SpencerALA Annual Conference - June 30, 2008 Agenda and FormatThis will be an ineracive wor!in" session# Se he Cone$ for Appreciaive %n&uir' in Assess(en%nro)ucion o Appreciaive %n&uir'The *Ar+ of he ,osiive -uesionApplicaion of Appreciaive %n&uir' Setting the Context.The (os serious (isa!es are no bein" (a)e as a resul of wron" answers/ The rul' )an"erous hin" is as!in" he wron" &uesion/.Peter Drucker Focus of Assessment0ha are we )oin" well10ha2s bro!en or ineffecive13wihin so(e 45- *"ap+6Maintain or Tweak?Fix or Abandon?Significantly Better ResultsAs!in" 7ifferen -uesions Introducing Appreciative Inquiry (AIA 0hirlwin) Tour !hat is Appreciative Inquiry (AI"Appreciaive %n&uir' is he su)' an) e$ploraion of wha "ives life o hu(an s'se(s when he' funcion a heir bes/This approach o personal chan"e an) or"ani8aion chan"e is base) on he assu(pion ha &uesions an) )ialo"ue abou sren"hs, successes, values, hopes, an) )rea(s are he(selves ransfor(aional/3fro( The Power of Areciati!e "n#uiry by Diana $hitney and A%anda Trosten&Bloo%6 #he $ssence of Appreciative Inquiry (AIPositive Core AI%s &rigins9esearch fro( he 0eaherhea) School of Mana"e(en a Case 0esern 9eserve :niversi'7avi) Cooperri)er is ,rofessor an) Chair(an of he Case Cener for ;usiness as an A"en of 0orl) ;enefi Su)' a he Clevelan) Clinic A 'ositive (iew of &rgani)ations*ro( The ,ower of Appreciaive %n&uir'Positive CoreDesign*7eer(inewha shoul) be+AffirmativeTopic ChoiceDream*%(a"inewha (i"h be+Discovery*Appreciaewha is+Destiny*Creae wha will be+ $xercise 4 an Appreciative Interview% sars wih an Appreciaive %nerview# Choose a parner%nerview hi(5her base) on he secon) han)ou Ta!e noes9everse roles -*. Cyc+e of Appreciative Inquiry>ro( The ,ower of Appreciaive %n&uir'Positive CoreDesign*7eer(inewha shoul) be+AffirmativeTopic ChoiceDream*%(a"inewha (i"h be+Discovery*Appreciaewha is+Destiny*Creae wha will be+Rapport & EmpathyTrustMutual Understanding 7esources for Getting Started .iscussion@ow can his approach be applie) proacivel' o assess(en in5for 'our librar'1@ow woul) 'our sa!ehol)ers respon) o &uesions ha helpe) reflec on he *bes of wha is+1@ow (i"h his ener"' "e be'on) *assess(en fai"ue+1 1uestions for 'ersona+ 7ef+ection@ow )oes he *appreciaive approach+ )iffer fro( 'pical echni&ues use) for assess(en1Can 'ou see how his approach 3use) re"ularl'6 woul) increase ener"', creaivi' ? (o(enu(1@ow woul) 'our sa!ehol)ers respon) o a *sren"hs-base)+ assess(en process1Can 'ou hin! of e$a(ples of how A% (i"h be applie) o inernal an) e$ernal assess(en of 'our or"ani8aion1 C+osing #houghts*Do proble( can be solve) fro( he sa(e level of consciousness ha creae) i/0e (us learn o see he worl) anew/+*There are onl' wo wa's o live 'our life/