Richmond Fellowship Queensland ABN 56 009 931 800 ANNUAL REPORT 2012 A JOURNEY TOGETHER
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Richmond Fellowship Queensland ABN 56 009 931 800
ANNUAL REPORT 2012
A JOURNEY
TOGETHER
20112012
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2011/12 has been a year of renewal. We embarked on a journey to refresh our brand and explore who we are as an organisation, what stands us apart and what defines us. We revitalised our brand, mission, vision and values and we renewed our strategic priorities for the future.
Our services have continued to support individual paths to recovery. We have established a new Court Support Service, advanced new research with our academic partners and strengthened our external connections.
This has been a year of hope, reflection and celebration. As we meet the challenges of today’s unpredictable, changing landscape, we maintain our focus on service excellence, organisational integrity and quality outcomes in mental health recovery.
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Empowerment. We create environments that support and
empower people. We empower people to embrace their own goals,
responsibilities and journey of self discovery.
Trust. Our relationships are authentic. They are built on trust and
earned through respect, reliability, flexibility and humility. We trust,
respect and support each and every person’s individual path to recovery.
Compassion. We are compassionate people. We create safe, caring
and inclusive environments that foster active participation, personal
growth and recovery.
Resilience. We are resilient and resourceful. We help others to find
their own strength, purpose and meaning
Diversity. We embrace diversity in all its forms. We celebrate the
richness of the human spirit, value difference and advocate for the
dignity of each human person.
Integrity. We are honest and accountable. We nurture an ethical
culture that guides our relationships and services.
Lifelong learning. Learning is a continual journey for us. We evolve
and adapt through reflective and evidence-based practices, accredited
training and world-leading research. We value new ideas and their
contribution to personal growth, development and recovery at all levels.
THE VALUES WE LIVE BY
OUR VISION FOR THE FUTURE A future recovered for people facing mental health challenges and social disadvantage.
We envision:
A world that fully supports people in recovery.
A culture that celebrates autonomy, courage
and choice.
A future that inspires hope, self belief and
the achievement of personal goals.
CONTENTS A NEW JOURNEY 1
What we do, our vision and values 2
Key highlights 6
Our governance 8
Chair’s report 9
Chief Executive’s report 11
Management team 12
Supporting our business 13
A YEAR OF HOPE 15
Court Support Service 16
Ryan’s Place 17
Pathways Support Services 18
Eliza Street Community, Independent Living and Community Support Services: Brisbane 21
Community Support and Independent Living Services: Toowoomba, Logan, Bayside and West Moreton 25
A YEAR OF REFLECTION 29
Lifelong learning: Striving for continual improvement 30
Research and best practice 30
Training and development 31
A YEAR OF CELEBRATION 35
Consumer Forum 2011/12 36
RFQ staff and consumer BBQ 37
Brand and strategy launch 2012 38
OUR FINANCIAL PERFORMANCE 40
Audited results 42
We support individual paths to recovery.
Our services respond to each person’s needs and aspirations through their own personal
recovery plans. Our programs are varied and designed to respond to the different paths
to recovery.
We are here to help each and every journey.
Our people offer hope, encouragement and autonomy. We develop authentic
relationships and support people and their families in a culture where they can:
• find hope, meaning and achieve personal goals
• build their inner strength and resilience
• find links and pathways to other agencies and resources in the community
• find work, educational opportunities and meaningful leisure pursuits
It’s about you.
We tailor our support to the individual—their unique personality, needs and aspirations.
We empower people to develop their own personal recovery plan that reflects their vision
for recovery and the goals they wish to pursue with our support.
WHATWE DO
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• Supporting the promotion of the sector.
• Helping to reduce the stigma of mental illness in Queensland.
ENSURE FUTURE SUSTAINABILITY
ACHIEVE CONTINUED SERVICE EXCELLENCE
• Supporting recovery with best practice service delivery.
• Exploring new, innovative service delivery options.
• Seeking continual improvement through the ongoing
evaluation and review of our services and outcomes.
ENSURE FUTURE SUSTAINABILITY
• Responding to the emerging and future needs of the
community.
• Strengthening our capacity to deliver.
• Developing our capabilities.
STRENGTHEN OUR STRATEGIC ENGAGEMENT
• Building authentic relationships with the people we support,
their families, local communities and partner organisations.
SUPPORT CHANGE IN THE COMMUNITY
This year, we redefined our strategic priorities to support the evolving needs of the community and our sustainable growth as an organisation.
OUR FUTURE PRIORITIES
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• We continue to invest in comprehensive IT infrastructure resulting in high performance information systems and increased capacity.
• We commenced planning for a new human resource and consumer information system for implementation in 2012/2013 to inform service delivery, operational planning, research and service development.
• We developed an efficient new output reporting system to comply with new funding arrangements with the Department of Communities.
• We updated contracts of employment in line with new state and federal workplace legislation including the Fair Work Act 2009, the National Employment Standards, and the Social, Community, Home Care and Disability Services Industry Award 2010.
• We received a TheMHS Gold Award with our research partners for our Facilitating Training Transfer facilitated by the Illawarra Institute of Mental Health, University of Wollongong.
• We embraced the opportunity to contribute to research with our new colleagues at the University of Sydney, School of Occupational Therapy, to evaluate the revised Recovery Assessment Scale in 2013.
• We have partnered with Queensland University of Technology, School of Psychology and Counselling to explore the benefits of social media coupled with psychosocial rehabilitation.
• We presented five papers, delivered a shared workshop with an international expert and participated on an expert panel at the 2012 Richmond Fellowship Asia Pacific Mental Health Conference in Perth, Western Australia.
• We partnered with Qld Alliance to deliver a successful consumer participation project at Ryan’s Place.
• We supported a number of consumers to mentor students from Queensland University of Technology, School of Psychology and Counselling.
• We revitalised our vision, values and strategic priorities and brand which were launched at a gala event.
• We secured sponsorships from our key business partners to fund the launch.
• We established our Court Support Service to deliver improved outcomes for people referred from the Special Circumstances Court, Brisbane Magistrates Court.
• We renamed our Transition Support Service to Pathways Support Service to better reflect the support we provide to people on their paths to recovery.
• We helped bridge the gap between community isolation and community participation by facilitating activities such as The Big Day Out, Choir and Percussion group.
• We are operating at capacity in our Eliza Street Community and our Independent Living Service in Brisbane.
• We undertook a successful program review at Ryan’s Place which has delivered key improvements to the operation of the consumer partnered program.
• We have supported change in the community and raised awareness of mental health and the services we provide in regional areas.
• RFQ staff have high levels of job satisfaction, high levels of work hope and low levels of burnout according to measures administered by University of Wollongong.
• We have 15 staff who have achieved over 10 year’s service with Regional Managers, Larry Stapleton and Rudolf Manu celebrating their 20th year.
• We increased the professional development opportunities available for our staff including the Mental Health Professional Online Development (MHPOD) research program, administered by the Mental Health Workforce Advisory Committee in conjunction with CADRE Design and the University of Melbourne.
• We welcomed a number of students on placement from various TAFE Institutions and Universities, many of whom have become valued members of our team.
• We remain committed to partnered research with the University of Wollongong in relation to the Collaborative Recovery Model and associated coaching practices.
KEY HIGHLIGHTS
RECOVERY SUPPORTED CONNECTIONS BUILT GROWTH PLANNED AWARENESS RAISED
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CHAIR’S REPORT
MIKE CLARE CHAIR AND TREASURER
The wider RFQ community celebrated the launch at a memorable evening function at the Gallery
of Modern Art (GOMA). Among the many guests was one of our founding patrons, the Honourable
Sir Llew Edwards. Sir Llew was a strong champion for RFQ as State Health Minister during the early days
of RFQ’s establishment at a time when community based approaches to treatment were often dismissed
by mainstream mental health professionals. Sir Llew’s presence at the function was a celebration of the
progress which has occurred in the area of recovery based mental health services and of RFQ’s role in
that process. The event was also a testament to the courage and vision of RFQ’s founders, particularly the
Anglican Men’s Society with whom we continue to enjoy close formal links.
As Chair, I would like to extend my sincere thanks to all who worked so hard to make our Vision and
Strategy 2012-2016 such a living and relevant part of the organisation. The term, ‘Recovered Futures’
features prominently in our revitalised brand and captures what our work is endeavouring to help people
realise in their lives.
On the Board this year, we were very sorry to lose the services of Louise Nixon. Louise reluctantly resigned
from the Board due to the increasing time demands of her position as a senior legal practitioner with a major
The past year has been very positive on a number of different levels for RFQ. This year, our organisation consolidated the work we embarked upon last year in reviewing and redefining our mission, values and strategic priorities. The uplifting part of this exercise was that all parts of our organisation have been involved in the process including the Board, senior and operational staff, and our service users. A series of focussed workshops and discussions culminated in the launch of RFQ’s Vision and Strategy on 4 October 2012.
We are committed to our quality and ethical governance and management practices and standards. Led by Chair Mike Clare, our Board of Directors brings to RFQ the right balance of skills, experience and expertise. Our board is responsible for setting and reviewing our strategic direction and supporting its implementation by our Chief Executive and management team.
OUR GOVERNANCE BOARD OF DIRECTORS
CHIEF EXECUTIVE TEAM
CHAIR/TREASURER MICHAEL CLARE
CHIEF EXECUTIVE KINGSLEY BEDWELL
EXECUTIVE ASSISTANT & BOARD SECRETARIAT ANDRENA DOYLE
SECRETARY STEPHEN HUMPHREYS
PROF ROBERT KING
KEREN HARMS
JOHN GOODMAN SHERRY WRIGHT ANDY BRODERSEN
Photo unavailable
SOLICITORS: Chamber of Commerce & Industry
Queensland Legal Services
AUDITORS: Moore Stephens (Qld) Audit Pty Ltd
BANKERS: Westpac Banking Corporation
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It was an honour to have foundation patron, Sir Llew Edwards, Assistant Minister for Health, Dr Chris
Davis, and many special guests join our community in what was a historic celebratory occasion for RFQ and
our work. A feature of the occasion was linking with and not losing sight of our history which is such an
important part of both the moral and intellectual identity of our organisation.
The event provided an opportunity to acknowledge our founders, Elly Jansen and the late Dr Charles Elliott,
and members of the Anglican community. The disciplines of general practice, specialist psychiatry and
social work were also represented and acknowledged as key contributors to our formation years, while also
providing important relationships in our ongoing work.
RFQ was possibly the first mental health agency in Australia to introduce the language and practices of the
consumer-inspired recovery orientation to its work. I was pleased to have represented and to acknowledge
at the launch the discipline of psychology which has contributed to our staff development in recovery best
practice through a number of research partnerships. We continue to draw on this interdisciplinary approach
through a new research partnership with the discipline of occupational therapy.
CHIEF EXECUTIVE’S REPORT
Our RFQ community has been through an exhaustive process of review and reflection. We have reflected on why our organisation exists, what is our purpose, what do we believe in, what are our values, and what this means for our organisation into the future.The culmination of this process was the gala launch of our refreshed vision and brand at the Queensland Gallery of Modern Art on 4 October. The message of hope in our revitalised vision and logo, which sits at the heart of our work, was a theme that resonated throughout the launch.
KINGSLEY BEDWELL CHIEF EXECUTIVE
following the State in election in March
2012. The Chief Executive and I have had the
opportunity to meet with several ministers
in the new Government and have been very
pleased and reassured by the positive response
we have received when explaining the work of
RFQ. We are, nevertheless, mindful that the
current economic climate is one of restraint
and we anticipate that the coming year may not
see a major expansion of service opportunities
in new areas. We will continue to work closely
and collaboratively with our major funding
Departments and can be confidently proud of
our track record in the efficient use of funding
received by RFQ across all its programs.
In conclusion, I would also like to pay tribute to
the dedication of our frontline operational staff.
I am aware that some of our staff members have
been with RFQ for significant periods of time
(in some cases 20 years). This is very rare in our
industry which can have very high staff turnover
rates and reflects well on the management of
our organisation by the Chief Executive and
senior staff. Uncertainties in our operating and
funding environment are almost a constant
factor these days. However, I believe we can be
extremely confident in the future work of RFQ
given the commitment and professionalism of
our staff and management.
CHAIR’S REPORTCONTINUED
law firm. We have been extremely privileged to
have had the benefit of Louise’s input on the
Board over the last year and we wish her well
in her future career. In July, we were delighted
to welcome onto the Board, Sherry Wright who
brings her experience as a family counsellor
and carer.
I would like to thank all Board members for
their commitment and sound contributions to
the many matters which come to the Board for
consideration. I would also like to acknowledge
the high level of support given to the Board by
our Chief Executive Kingsley Bedwell, who has
continued to provide expert advice and who has
ensured that the Board has had comprehensive
information in relation to all matters coming
before it. In supporting Kingsley and the Board,
I would also like to acknowledge the contributions
of Andrena Doyle, Executive Assistant, Anthony
Morgan, Director, Finance & Operations, and
Olive Xing, Financial Accountant.
RFQ’s financial position over the last 12 months
has continued to be sound. Our income and
expenditure targets throughout the year have
largely been in accordance with our initial
budgeted estimates. Moore Stephens has
worked closely with our financial management
team to ensure the thoroughness of our annual
audit and have once again taken the time to fully
brief the Board on the audit outcomes.
A major change in our operating environment
this year has been the change of Government
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Our business support team plays a key role in the ongoing development of our business, the growth of our people and our ability to deliver high quality services in the community.
Information systemsThroughout the year, RFQ managers have participated in various presentations to implement a new human resource and consumer
information system. The major benefit of this initiative will be our increased capacity to store and capture essential staff and consumer
information to inform our service delivery, operational planning, and research and service development. It will also help to maintain our
focus on performance monitoring from an organisational and compliance perspective. Our infrastructure preparedness is instrumental
in rolling out this complex system in 2012-2013.
Health and safetyCompliance to the new harmonised Workplace Health and Safety legislation is vital to our ongoing sustainability as an organisation.
During 2011-2012, our Workplace Health and Safety successfully administered Workplace Health and Safety policies and procedures,
incident reports, and Workplace Health & Safety audits.
Human resources and industrial relationsOur Human Resource Management and Industrial Relations area focuses on recruitment, payroll, employee management and
compliance to the legislative framework that informs the conditions of employment for our workforce. This year saw the rollout of
new contracts of employment to meet new State and Federal workplace legislation including the Fair Work Act 2009, the National
Employment Standards, and New Modern Award; ‘The Social, Community, Home Care and Disability Services Industry Award 2010’.
FinanceThe finance team supports the Board’s Finance Committee which is responsible for making strategic financial decisions or
recommendations that affect the financial sustainability of RFQ and advising the Board of Directors on financial matters.Chaired by the
Board Chair and Treasurer, the Finance Committee members also include the Chief Executive, Director Finance and Operations and the
Financial Accountant.
COORDINATOR, INDEPENDENT LIVING SERVICES (BAYSIDE, LOGAN, WEST MORETON) JENNIFER CAMPBELL
COORDINATOR, PATHWAY SUPPORT SERVICE (BRISBANE)DAVID STRATTON
A/G COORDINATOR, INDEPENDENT LIVING SERVICE (BRISBANE) BEN AUSTIN
COORDINATOR, PATHWAY SUPPORT SERVICE (MARYBOROUGH) MARY BRINDLEY
COORDINATOR, RYAN’S PLACE MATT GORDON
COORDINATOR, COMMUNITY SUPPORT SERVICE AND INDEPENDENT LIVING SERVICE (TOOWOOMBA) NERIDA LUCK
REGIONAL MANAGER RUDOLF MANU
REGIONAL MANAGER LARRY STAPLETON
REGIONAL MANAGER WADE SCOTT
COORDINATOR, EVALUATION AND CONTINUOUS IMPROVEMENT KASIA O’SHEA
SUPPORTING OUR BUSINESS
“We have invested in our systems, services and infrastructure to support continued organisational development, high performance and an increased capacity for growth.”
I acknowledged at the launch the exceptional
contribution of people in our field of endeavour
and mentioned Larry Stapleton and Rudolf Manu
as model examples of exceptional service. Larry
and Rudolf are in their 20th year of service to
RFQ. In my 2010/11 report, I made special
acknowledgement of Rudolf for his contribution
through the Eliza Street Community program.
Larry has had lead responsibility for implementing
a range of new RFQ programs over the last
15 years. We were delighted in 2010 to see Larry
acknowledged for his contribution with a Mental
Health Week Achievement Award on behalf of
our post-prison program.
I acknowledge all of our hard working staff who
ensure that our service philosophy and values
are given substance in our day-to-day work with
people. I consistently receive positive feedback
about our staff. They carry the message of hope—
not only in the way they support people, but also
by virtue of the intrinsic values they hold.
These comments apply equally to our corporate
office staff who played a proud and enthusiastic
role at our launch event.
I acknowledged at the launch the wonderful
voluntary contribution of people involved in the
governance of community organisations. Our
Board, under the leadership of chair Mike Clare,
has overseen the revitalisation of our vision and
strategy. I believe that our strategic priorities
are key to steering our organisation through
a changing and unpredictable landscape as
governments make difficult decisions in the face
of increasing fiscal pressures.
At the heart of our strategy is our continued
commitment to service excellence through
progressive thinking, advanced research and best
practice service delivery. Ultimately, we believe that
governments will want to partner with organisations
that can clearly demonstrate outcomes for the
funding they receive. This is not something we
need to contrive but remains at the centre of our
approach and organisational integrity. This strategy
is supported by strengthening our strategic
engagement and building connections; proactively
exploring opportunities for growth and, raising
community awareness. Implementing our strategic
priorities is not only a task for management but a
responsibility our whole RFQ community embraces.
The launch was a symbolic and inspirational occasion
bringing together the RFQ community with many
of our stakeholders to energise us for the path
ahead. Every day we draw our inspiration from the
courage and resilience of people in recovery, their
accomplishments, and the carers and families that
surround them. This was celebrated at our launch
through the theme of ‘recovering futures, together’.
COORDINATOR, ELIZA STREET COMMUNITY ZOE TIHVERAINEN
A/G COORDINATOR, COMMUNITY SUPPORT SERVICE (BRISBANE) DEBBIE GIBBINGS
MANAGEMENT TEAM
DIRECTOR, FINANCE AND OPERATIONSANTHONY MORGAN
CHIEF EXECUTIVE’S REPORTCONTINUED
ANTHONY MORGAN DIRECTOR, FINANCE AND OPERATIONS
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A YEAR OF HOPE
Every day we are inspired by the courage and resilience of people in recovery—their accomplishments and the carers and families that surround them. 2012 has been a year of hope. Hope that recovery is possible; hope that there is a future.
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RYAN’S PLACE
We have delivered well in excess of the outcomes we are funded for by the Department
of Health and Ageing. In fact, each year more than100 people participate in this highly
successful program.
Supporting Ryan’s Place continued growth, to meet the current and future needs of the Logan community, our highlights of the year included:
• undertaking a successful program review activity resulting in key
improvements to the operation of the consumer partnered program
• delivering a successful consumer participation project in partnership
with staff from the Queensland Alliance which helped to improve
the Ryan’s Place Consumer Agreement Breach Process
• improving our transport arrangements with the lease of a seven-seater Tarago
• strengthening our focus on music, increasing music activities and
tuition groups for the people we support. We have also formed a
Ryan’s Place band and appointed a new coordinator.
Building connections At Ryan’s Place, we continue to strengthen our connections with the local community including our
relationships with local support agencies. We actively participate in the Logan Beaudesert Mental
Health Collaborative. Our staff and consumers are also involved in the Zest for Life activities associated
with Mental Health Week.
Raising awarenessWe continually seek opportunities to raise awareness of Ryan’s Place and the positive impact it has on
people’s recovery journeys. This year we attended the national Day to Day Living forum in Melbourne
and presented at Richmond Fellowship’s ASPAC Recovery Conference in Perth.
2012 has been another busy and successful year at Ryan’s Place. Operating in the Logan district of Queensland, this day to day living in the community program continues to grow in popularity.
“There is such a strong sense of collaboration that exists throughout our team and among our community partners. This cooperative spirit can only improve the outcomes we are able to achieve for some of the most marginalized people in our justice system.”
LARRY STAPLETON REGIONAL MANAGER
COURT SUPPORT SERVICE
Last year, the Queensland Government approved the business case for a service that would support
people who were coming before the Brisbane Magistrates Special Circumstances Court.
This service, known as the Special Circumstances Court Diversion Program, commenced operations
in February this year, and offers support to people who have high and complex needs, and are repeat
offenders.
We have already supported 20 people through this valuable program and continue to receive a high
number of referrals. The Special Circumstances Court Diversion Program will cease to operate from
December 2012; however, we will continue to help people referred from the Magistrates Court through our
ongoing Court Support Service.
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MaryboroughIn Maryborough, Queensland, our Pathways Support Service has been operational for over two years. This
post-prison program is in high demand and is a well-established part of the community mental health sector
in the Wide Bay region. This year alone, we have received over 100 referrals from the Prison Mental Health
Service that operates out of the Maryborough Correctional Centre (MCC).
Supporting change in the community Our team in Maryborough actively contributed to this year’s local Mental Health Week preparations and
activities. We participated in a local mental health conference, which was a great forum for strengthening
our connections with the local mental health community. This event was also a valuable opportunity to hear
from national speakers and share dialogue with local consumers, family members, carers, NGO and public
and private treatment providers around how we can continue to improve people’s recovery experiences in
the local region.
Breaking free of the revolving door
An indigenous man who has lived in the Maryborough region for the majority of his life was caught up in a ‘revolving door’ between the Maryborough Correctional Centre and the local Mental Health Unit. Upon release, he was initially content to be sleeping on his sister’s couch. However, after actively engaging with RFQ, he was supported to take control of his finances. After six months post release, he was living independently in a one bedroom apartment.
Engaging with community services
One male client, who had a reputation for violent outbursts towards local custodial and mental health staff, chose to engage with our service. We supported him as he moved on from being homeless and took possession of a permanent residence. He is also now engaged in part time work. He actively engages his GP to manage his mental health and better manage his own care. This was achieved by working with Community Mental Health and his GP to provide an opportunity for him to contribute to decisions around his treatment. Positive outcomes were also the result of working closely with Community Corrections and Centrelink staff.
PATHWAYS SUPPORT SERVICES
Through this service, we have been working with people with mental
illness leaving correctional centres in South East Queensland for more
than five years. To date, we have received more than 530 referrals.
This year, our Pathways Support Service has received more than 100
referrals. Currently, our Pathways Support Service is working with
46 people, 29 of whom are being supported post-release in the community
and 17 who are waiting for release are being assisted with planning for
their release.
We also operate this service in the Wide Bay region in conjunction with our
community and government partners.
Despite some changes in the staff operating in the Prison Mental Health
Service this year, we drew upon the connections we had built in the past
to continue our strong relationship with the service. We have continued to
hold regular meetings, discussing our collaborative work to maintain and
strengthen our already strong working relationships. We regularly convene
a network meeting with Queensland Corrections and other NGO service
providers who provide assistance to people leaving correctional facilities.
There continues to be strong sector interest in our work in this area. This
was evident at the Richmond Fellowship Recovery Conference in Perth
where we conducted two presentations and held a shared workshop with an
international speaker from Colorado in the United States.
This year we renamed our Transition Support Services to Pathways Support Services—a new name that we felt better reflects the support we provide to people. We shape our Pathways Support Services to the needs of those we support. It’s about what’s right for the person—not a one size fits all approach.
Finding support in the community
A male client, who was released almost a year ago, had been back in custody for 28 days. He was in and out of hospital several times and had several different places of accommodation. At RFQ, we helped him to link up with ongoing supports and connections in the community—“you have given me confidence to believe that I can still be friends with good ordinary people”.
Breaking down the barriers
A male client who came from a very different culture in North Africa was faced with a combination of language and cognitive barriers. He had been in and out of jail for several years for minor offences, including minor breaches of parole. Although he has been with the service for some months, we are working with him to find suitable, stable accommodation.
Building trust, finding hope
A female client with her own accommodation was washing her clothes by hand. When we were able to assist her to buy a new washing machine she was so thankful and said “nobody has ever given me anything”. Our relationship with her has continued to develop. She has started to trust in her support worker, displays increased hope for herself and she has begun to achieve previously “unthinkable” goals.
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“It is always rewarding to see members of our Eliza Street Community move into their own home. Alongside this, the continuity of our outreach services supports hope and recovery for people living in their choice of housing. One member of this program is now employed, has recently got married and is living with his wife and daughter in their own accommodation in the community.”
In 2012, our Eliza Street Community, Independent Living Services and Community Support
Services in Brisbane continued to make a significant difference to the lives of many people. Throughout
the year we have strengthened our referral networks, enhanced our consumer experiences and
invested in ongoing training and development for our people.
Ensuring future sustainability
Growing our referral networks
One of our key priorities this year has been to generate program referrals by building awareness of the
services we provide and proactively engaging with our stakeholders in the sector. Since we started, almost
eight months ago, we have been delighted with the results of our efforts in this area.
Our program participation rate for the Eliza Street Community is increasing to capacity and our Independent
Living Services in Brisbane are also nearing capacity.
RUDOLF MANU REGIONAL MANAGER
ELIZA STREET COMMUNITY, INDEPENDENT LIVING AND COMMUNITY SUPPORT SERVICES: BRISBANE
A brighter future
A 40 year old man who has spent 17 years of his life in correctional facilities had a history of being released from prison and then committing offences after a few days to go back ‘inside’. At the present time he hasn’t committed an offence for 12 months. We have helped him to settle into his own unit for the first time in his life. He is now looking for employment and is much more hopeful about his future.
Finding comfort with family
A 35 year old man who had a history of heavy substance use is now on an opiate treatment program. Although he has a history of homelessness and imprisonment he now lives in his family home, is waiting for his own place and he has not offended in nine months. For the first time, he has been confident enough to complete a community service order and look at re-entering the work force. He has been linked up with community mental health services and attends appointments.
Taking back control
A 37 year old male with a significant history of substance use and offending behaviour was referred “not expected to do anything”. He said he needed support as his life was “out of control”. He was assisted to access a drug rehabilitation program in Mackay and is currently doing great. We continue to provide updates on his progress to the Magistrate.
Mum rebuilds connection
A 32 year old female is in the process of re-establishing a connection with her two young boys. They were taken into care by Children Services and we are working through the necessary steps to assist her to increase visitation with her children.
Away from home
A middle aged New Zealand citizen is currently ‘stuck’ in Australia and has been without any form of income and living in a hostel for the past 18 months. We are currently assisting him to find work here and/or obtain financial assistance to travel home.
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Education supports recovery
Working towards recovery, many of the people we support have enrolled in TAFE courses this year, are
working or are in the early stages of gaining employment. Many are also engaging with organisations in
activities to support their recovery.
One of our consumers overcoming ongoing personal challenges has received distinction results in his first
semester at University. Several others have overcome a range of barriers to further their education.
Our consumers have also contributed to research and developed workshops for our community meetings
on key topics of interest including ‘Supporting People with Depression’, ‘Anxiety Management’ and ‘Stigma
around Mental Illness’.
Throughout the year, we have been delighted to host a number of students on placement from Southbank
Institute of Tafe and Bremer Tafe—many of whom are now valued members of our team.
At Eliza Street, we recently collaborated with the Queensland University of Technology on a project relating
to major depression and client experiences. The information we are gathering will be used to support
the education of students in psychological sciences by providing a personal perspective of mental health
services.
Music for the soul
Our new percussion group celebrated its first performances at the ‘Walk of Pride’ event during the launch of Mental Health Week and at Sanity Fair the following week.
Our RFQ community choir also performed during Mental Health Week and
played an important role at our recent brand and strategy launch. Over many
years, the RFQ community choir has grown from strength to strength,
bringing together 29 people from across most of our programs to delight
audiences throughout the community.
Growing our staff
Across all of our programs, our staff have received
ongoing coaching and training in ‘Collaborative
Recovery Model’ (CRM) and ‘Predict Assess &
Respond To Challenging Behaviour’ (PART). Many
of us have also completed Indigenous or standard
Mental Health First Aid courses. Additional, external
training opportunities were also provided on topics
including “Understanding and Responding to
Personality Disorders”, “Practical application of
DBT” and ‘Borderline Personality Disorder’ (BPD).
Online training has been a highly effective tool,
providing flexibility and consistency in training across
programs and staff teams. Our recent module on
Acquired Brain Injury received positive feedback and
many of our team are also taking part in the Mental
Health Professional Online Development MHPOD
training.
Achieving continued service excellence
‘Big Day Out’ bridges the gap
Moving into the community after a long term stay
in hospital can be a frightening experience. This
fear can have a negative impact on a person’s
ability and motivation to participate in social
activities.12 months ago, with this in mind, we
created the ‘Big Day Out’ (BDO) activities group
to help bridge the gap between community
isolation and community participation.
BDO has helped many of the people we
support build trusting relationships and gain the
confidence to venture out into the community.
Even consumers who had chosen not to engage
in the community in the past, are enjoying
attending BDO. They are trying new things,
making friends, cooking and shopping for new
clothes for upcoming events.
“Sometimes it is good to know that someone will be calling on me and I can talk about anything.”COMMUNITY SUPPORT SERVICE, BRISBANE
One of the people we support managed to overcome significant challenges to re-connect with her family after many years in another state. Two people have won a number of awards from their recent involvement in a ten pin bowling league. And another individual who was challenged and disinterested in socialising in groups is now enjoying large, social group activities. He sees them as fun and regularly looks forward to the next activity.
“It [the Eliza Street Community] helped me become more independent though cooking and work groups. My social skills improved through the interaction with the people around me.
The daily activities got me out and helped me become more a part of society. The support workers were understanding and helpful when I needed them.”
Eliza Street Community, Brisbane
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COMMUNITY SUPPORT AND INDEPENDENT LIVING SERVICES: TOOWOOMBA, LOGAN, BAYSIDE AND WEST MORETON
“The relationships we hold with our stakeholders and groups throughout the community are vital to our work. At the heart of everything we do is a passionate commitment to strengthening outcomes for the people and families we support.”
This year, we maintained a strong focus on personal and professional development to improve the quality of services we deliver across our Community Support Services and Independent Living Services in Toowoomba, Logan, Bayside and West Moreton. Fifty people from our team are currently involved in the Mental Health Professional Online Development (MHPOD) research training.
Many of our team also completed training on topics such as:
• Stress Management/Mindfulness
• Mental Illness/Psychosis & Recovery
• Hearing Voices by Rufus May
• Indigenous Mental Health First Aid
• Dual Diagnosis of Young People and Drugs Workshop Collaborative Recovery Model (CRM)
• Predict
• Assess (PART)
• Coach the Coach training
• Understanding Recovery by Ron Coleman
• Respond to Aggressive Challenging Behaviour
WADE SCOTT REGIONAL MANAGER
Building connections
Eighty per cent of the people we work alongside in our
Community Support Services live in their own home and
20 per cent are transitioning from the Continuing Care
Unit (CCU), Medium Secure at Wolston Park (MSWP) and
Prince Charles Hospital. We meet regularly with these
services, including the new facility housing ‘Forensic
Disability Service at Wolston, to maintain strong working
alliances.
Across all programs, we continue to meet with a wide
range of stakeholders and collaborative groups in the
sector. This year, we met representatives from the Inner
South Interagency Network—a collaborative representing
a broad spectrum of organisations involved in mental
health, accommodation and employment. We presented
our organisation at a number of interagency meetings and
have been involved in care coordination for clients with
complex needs.
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the Redlands continuing care team, Wynnum
mental health service, Connect 2 employment
and Mangrove Housing.
Toowoomba: Within the Toowoomba region, we
regularly participate in a range of community sector
meetings including the monthly Toowoomba
Disability Service Providers Network Meeting, a
quarterly Community Collaborative Meeting, a
quarterly Housing and Homelessness Meeting,
and a quarterly Community Services Forum. Each
month we also meet with local representatives
from Ozcare and Mental Illness Fellowship Qld.
Supporting change in the community
2012 was another year of active community
participation for our Community Support Services
and Independent Living Service programs in
Toowoomba, Logan, Bayside and West Moreton.
We are committed to supporting change in the
community and raising valuable awareness of the
services we provide in local areas.
Logan: This year our Logan clients and staff
once again took part in local Mental Health Week
(MHW) activities including the Zest for Life
Festival held on 10th October at the Logan Metro
Indoor Sports Centre. We hosted an information
stall at the event to raise community awareness
and we were also involved with the successful
NGO induction day at Ryan’s Place to introduce
new Queensland Health staff to our organisation.
Bayside: For the second year running, we
hosted an information stall at the Capalaba
Library for Mental Health Week. This was a
great opportunity to strengthen our connections
with the local Capalaba and surrounding Bayside
communities.
West Moreton: We took part in the Annual
Street Links event run by Ipswich City Council,
hosting an RFQ stall and running a beading
bracelets activity. An active part of a local Mental
Health Week working group, our supervisory
staff in West Moreton have also been attending
monthly Mental Health Week meetings since
February this year. We took part in four events
over the course of Mental Health Week including
the Ozcare Family Fun Day, Kambu Day, the
Walk of Life and the Jacaranda Golf Day at Sandy
Gallop Golf Course.
Toowoomba: We participated in this year’s
Breaking Free Concert at the Toowoomba Gold
Club. Janet Meagher was the guest speaker
at this event and there was a range of musical
talent on display. Our Toowoomba team has also
been involved in community-based BBQs held
around the city to promote Mental Health Week.
Other community events staff and clients have
attended include the Multicultural and Carnival
of Flowers festivals, Easter fest, NAIDOC Week
and the opening of Choices Café which is closely
connected with the Toowoomba Clubhouse.
Attending external meetings is a key component of
developing these relationships and partnerships.
Logan: In the Logan community, we regularly attend
the Logan-Beaudesert Mental Health Community
Collaborative, the Transitional and Crisis Housing
Reference Group Meeting and the Eligibility
Assessment Meeting for Logan-Beaudesert Mental
Health Care Coordination.
West Moreton: In the West Moreton region,
we attend the monthly Strategic Mental Health
Action Group (SMHAG) meetings. The agencies
that form this group include Open Minds, FSG,
Aftercare, Focal, Jacaranda Clubhouse, Ozcare,
IRASI Advocacy Service, Kambu Medical Services,
Ipswich council and Queensland Health. All West
Moreton staff attend transitional housing meetings
once a month with Ozcare and Queensland Health
and have been regular participants in the Mental
Health Week planning meeting that occurs each
month. We also take part in the Care Coordination
(Eligibility and Assessment Panel) meeting that is
held each month.
Bayside: In the Bayside region, we attend a range
of external meetings such as the monthly Care
Coordination Advisory Group meeting. We attend
together with other organisations and agencies in
the sector such as Open Minds, Mangrove Housing,
Bayside Mental Health Service, Department of
Communities Housing and Homelessness Services
and Disability Services. We also meet regularly
with the local Sharks League Club to coordinate
a number of community based activities for our
clients. Also in the Bayside area, we partner with
We were delighted that some of our service
delivery partners were able to participate in
training with us this year.
Another key component of our team’s personal
and professional development this year has been
their ongoing participation in coaching. Coaching
has proved to be a highly effective tool and
resource for our people as an excellent means
to reflect on work practice. Fourteen staff across
the five programs have participated in coaching
throughout the year on a monthly basis.
We are proud of our partnerships throughout
the Darling Downs, West Moreton – Ipswich,
Bayside and Logan regions. We have an MOU
with Queensland Health in the Bayside District
and an MOU with our partners in the Transitional
Housing and Support Program in Ipswich. We
thank our partners including Queensland Health,
Ozcare and Churches of Christ Care Housing. We
also receive referrals from the Integrated Mental
Health Services located at Ipswich and Goodna,
and ET&R.
Building connections
The relationships we hold with our stakeholders
and groups throughout the community are vital
to our work. We maintain strong connections
with organisations and agencies throughout our
communities and, where possible, we continue to
explore new partnerships to help strengthen the
outcomes we deliver for the people and families
we support.
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A YEAR OF REFLECTION
We reflect on a year of continual improvement and organisational integrity. We have embraced our commitment to reflective and evidence based practices. We have invested heavily in the training and development of our people. And through our research partnerships, we are delivering improved outcomes for the people we support—now and in the future.
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The former research focused on evaluating a two-
day training program entitled CRM (Collaborative
Recovery Model). Results revealed positive
effects for consumers; however, these were
limited by a lower than expected level of transfer
into practice. These results paved the way for
further innovative research and professional
development opportunities for RFQ.
The Facilitating Training Transfer research project
aimed to test whether attending more explicitly
to philosophical and value-based beliefs of staff
would reduce barriers to implementation and
improve the transfer of training and uptake
into routine practice. Throughout the project,
12 of our staff stepped into coaching roles
for 31 fellow staff members for 12 months.
Both groups of staff, including those who
delivered and those who received the coaching,
developed professionally as concepts of
CRM were discussed and implemented. The
benefits of our participation in the study were
revealed at the 2012 Asia Pacific Mental Health
Conference hosted by Richmond Fellowship in
Perth, Western Australia. We were delighted
to present to the Conference our long and
advantageous journey of evaluation and
research with our colleagues at the University
of Wollongong, together with a positive report
that RFQ staff participating in the study had low
levels of burnout, high levels of job satisfaction,
high levels of work hope and moderate levels of
well-being.
Post research, we continue to support and
build the capacity of our people by making
provisions for 14 staff to coach another 30 staff
through this Collaborative Recovery Model. In
addition, we continue to strengthen our valued
relationship with the University of Wollongong
by supporting the third level of CRM research,
which is expected to commence in 2014.
MHPOD research program supports workforce development
Over 10 weeks, 52 RFQ team members
participated in the MHPOD (Mental Health
Professional Online Development) research
program, administered by the Mental Health
Workforce Advisory Committee in conjunction
with CADRE Design and the University of
Melbourne. Our staff dedicated two hours per
week for 10 weeks to complete 10 mental
health not-for-profit sector modules.
The research aimed to support workforce
development by trialling a web-based interactive
educational tool that reflected the National
Practice Standards for the mental health
workforce. This research also aimed to
standardise and improve access to evidence
based education programs for mental
health staff nationally. Dedicating time and
resources to research activities such as the
MHPOD program offers positive professional
development opportunities for our team while
actively contributing to workforce development
and sector advancement through mental health
research.
Research partnerships
We are committed to strong working
relationships with community groups, service
providers, government and academic research
bodies. Looking ahead, we plan to strengthen
our existing relationships and develop new ones
to continually improve the services we provide
and make a significant contribution to the mental
health sector.
We embraced the opportunity to contribute
to research with our new colleagues at the
University of Sydney, School of Occupational
Therapy, to evaluate the revised Recovery
Assessment Scale in 2013. We also look
forward to contributing to research regarding the
testing of a revised Recovery Assessment Scale
in 2013 and partnering with our colleagues at
Queensland University of Technology to explore
the benefits of social media and psychosocial
rehabilitation.
Training and development
Staff training
Staff training and competency building remained
a key focus throughout 2012. We conduct regular
reviews of our staff training needs and professional
development practices as we strive for continued
service excellence. Our standardised training
programs for staff, coupled with a commitment
to reflective practice through supervision,
coaching and team meetings, ensure that all
of our teams are being challenged to provide a
consistent and high standard of service for the
people we support. To ensure sustainability and
standardised training programs, we invest in
internal trainers that deliver numerous training
workshops for our staff.
MHPOD (Mental Health Professional Online Development) research program, administered by the Mental Health Workforce Advisory Committee in conjunction with CADRE Design and the University of Melbourne
LIFELONG LEARNING: STRIVING FOR CONTINUAL IMPROVEMENT
“It is our vision for the future that connects us. Consumers, families, carers and staff – we are all connected by RFQ’s vision for a future recovered for people facing mental health challenges and social disadvantage.”
Learning is a continual journey for us and 2012 was no exception. We continue to improve our
services through reflective and evidence based practices, accredited training and world class
research. This year, our efforts in innovation and continual improvement have aligned to our four
strategic priorities for the future – service excellence, future sustainability, strategic engagement
and community change.
Research and best practice
RFQ wins gold for Facilitating Training Transfer research
Our commitment to research was recently acknowledged at the 2012 THeMHS (The Mental Health
Services) Conference. We received a Gold Award for the Facilitating Training Transfer partnered research
with the University of Wollongong and Illawarra Institute of Mental Health. This three year research project
consisted of 12 months of data collection and research activities that built on the past research (AIMhi) that
we partnered in between 2006-2008.
KASIA O’SHEA COORDINATOR EVALUATION & CONTINUOUS IMPROVEMENT
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STRONGLY AGREE
NEUTRAL DISAGREE STRONGLY DISAGREE
NOT SURE
0
2
4
6
RFQ CONSUMER EXIT SURVEY RESULTS
Overall RFQ has assisted me with my recovery
Consumer survey
We are currently collating the results of our
annual Consumer Survey. This invaluable
process allows us to regularly and systematically
collect valid and reliable data regarding values,
model of practice, service standards, research
and evaluation and the amount of support our
consumers receive. From the 75 surveys we
have received to date, available results project
a high level of consumer satisfaction, with the
majority of items currently showing above 80%
agreement. When we asked consumers to
provide feedback on what they felt was “good
about the service they received from RFQ”,
many consumers expressed their appreciation
for personalised support from staff.
Consumer exit survey
Another important area of RFQ’s service
evaluation is our Consumer Exit survey. We
encourage all of the people we support to provide
us with feedback on the service they received
prior to exiting our organisation. Survey results
provide us with valuable information on service
strengths and areas for improvement. This year,
13 consumers participated in our exit survey
which returned very positive results. We obtained
an average rating of 8.08 out of a possible 10 (10
being the highest) for our overall service levels.
Importantly, when exiting consumers responded
to the statement “Overall, RFQ support has
assisted me with my recovery,” all responding
consumers either agreed or strongly agreed.
The survey also resulted in many positive general
comments and written feedback.
The staff are very helpful and go out of their way to help. They also are very pleasant people to communicate with.
PATHWAYS SUPPORT SERVICE, BRISBANE
RFQ support worker gives me the courage to go on
Due to Richmond Fellowship, I have been able to feel part of my community again. My support worker had a huge challenge as when I first came to her and in the first few months of seeing her I was a preaching alcoholic along with my mental health conditions. I have now abstained from drinking for 10 months and contributed a lot of this to my support worker. Initially she came to A.A., then we looked at myself and how I could improve i.e. gym, clubhouse, Toowoomba Social Group, and getting me into a course that I really enjoy. She has shown me that people accept and that I do not have to hide away. This is the first time in my 18 year illness that someone has been able to crack the case and help make me truly happy. She really throws her whole self into her job and it shows. I am very thankful that I was granted extra time as it has only been since May that my condition has improved so that I could be rewarded with what the service had to offer. I think too she has picked perfect timing to exit me as I am now active in my course 3 days, have continued to work 1 day and try to get to Clubhouse 1 day. I will truly miss her and the services she provides as she always gives me the courage to go on. Nothing has failed yet. Thank you.
INDEPENDENT LIVING SERVICE, TOOWOOMBA
Consumer and staff surveysOur consumer and staff surveys continue to
provide us with excellent annual feedback on
key areas of our operations. Each year, the results
of these surveys pave the way for reviews of
current practices, acknowledgements of successes
and plans for further organisational developments
and improvements. They also strengthen and
enhance the autonomy of our consumers and staff
by encouraging others to actively contribute to our
wider priorities for service excellence.
Staff survey
Soon to be released, this year’s staff survey will
seek feedback on a range of areas across our
organisation. The year has seen a number of
exciting developments including the revitalisation
of our new brand, vision and priorities for the future,
the start of our new Court Support Service, an
increase in professional development opportunities
for our people, new research relationships and the
achievement of a Gold Award at the 2012 THeMHS
Conference. After a year of successes, we eagerly
await the outcome of this year’s staff survey and
anticipate a high level of satisfaction across multiple
categories.
RFQ managers Larry Stapleton and Wade
Scott, together with our Eliza Street Community
Coordinator Zoe Tihverainen and our Coordinator,
Evaluation and Continuous Improvement,
Kasia O’Shea, delivered PART (Predict, Assess
and Respond To challenging and Aggressive
Behaviour) training and PART refresher training
to 73 staff this year. In addition, 15 new staff
received CRM training and 11 new staff
undertook measures training (HoNOS, CANSAS/
CANFOR, LSP & the K-10). Throughout the
year, we continued to provide all staff with a
wide variety of training opportunities to further
develop their knowledge, skills and abilities. In
line with this commitment, we also encourage
our staff to nominate training and workshops
that may support their ability to deliver high
quality services to consumers.
Lived experience captivates
We had the wonderful opportunity to receive
training from international speaker and Clinical
Psychologist with lived experience, Rufus May.
Rufus May presented workshops on Hearing
Voices and Recovery, Mindfulness and Mental
Health, and Psychosis and Recovery. Over two
days, 83 staff attended Rufus May’s workshops.
We were all captivated by his approach that
challenged traditional views of working with
people who hear voices.
RFQ helps motivate me to achieve goals. I enjoy the time I spend with support workers.
INDEPENDENT LIVING SERVICE, TOOWOOMBA
Helps me fight depression (from spending too much time at home alone). Ryan’s Place puts you in touch with other services that can help you.
RYAN’S PLACE, LOGAN
Personalised yet professional service; I can always rely on RFQ for support. Their quick response to phone messages. A great Saturday activity program. I appreciate the visits from staff I receive on a regular basis at my home. I enjoy the fellowship I receive from other clients when we meet up. A great organisation that I am privileged to be a part of.
INDEPENDENT LIVING SERVICE, BRISBANE
Consumer Survey Comments
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A YEAR OF CELEBRATION
From our annual consumer forum to the launch of our new brand and vision for the future, 2012 has been a year of celebration. Staff, consumers, carers, families and our valued community partners came together to celebrate our journey and the stories of the people we support—stories of hope, inspiration and the strength of the human spirit.
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Building friendships: RFQ staff and consumer BBQ130 RFQ consumers and staff came together for the annual
social barbeque held at Sherwood Arbortorium.
This year’s barbeque was another wonderful opportunity for people
to connect with one another, participate in games, listen to the
entertainment provided by our newly formed percussion group and
enjoy a relaxing lunch by the river. Our consumer BBQ provided another
valuable opportunity for our consumers and staff to strengthen their
relationships, and for consumers to engage with our CEO and other
members of our team in a comfortable, informal environment.
Connecting with our consumers: Consumer Forum 2011/12We hold our Consumer Forum every year to
help empower people on their recovery journey.
Our 2011/12 forum provided an educational
and engaging piece on mental illness recovery,
as well as a supportive and safe environment
for consumers to connect and share with us
invaluable feedback to strengthen and enhance
the services we deliver.
This year’s forum coincided with the arrival of
renowned international guest speaker and Clinical
Psychologist with lived experience, Rufus May.
Empowering and inspirational, Rufus May shared
with us his personal story of loss, grief, mental
illness and recovery. His optimistic approach to
understanding confusion and promoting growth
and recovery aligned with RFQ’s vision for a
future recovered for people facing mental health
challenges and social disadvantage.
Thanking our Consumer Consultants: An important voice
Our two consumer consultants, Damian Perrin and Jill Goodman, have continued to play an important role in our organisation this year. Damian and Jill demonstrate great professionalism and dedication to their roles as they represent the voice of consumers on important matters regarding service delivery and organisational development. Their contribution is well recognised and appreciated as they share with RFQ their strong, practical understanding and awareness of mental health matters drawn from their own personal experiences and learnings. In 2011/12, Damian and Jill provided invaluable advice and assistance in many areas including, but not limited to, the running of the Consumer Forum and Consumer/Staff BBQ, contributing to the development of organisational documents and preparing quarterly newsletters.
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“We have been supporting Queenslanders facing mental health challenges and social disadvantage for almost 40 years. Our experience tells us that mental health recovery is not solely about an individual journey. We belong to a wider community of people which extends to their family and friends. We see a sense of belonging as equally as important in a person’s recovery.
All of us involved in this work regularly hear statements such as ‘I can’t see a future for myself’, or ‘I can’t see a future for my son or daughter. To be recovered means to be well again but it also has the powerful meaning of getting something back: a sense of self, control, hope, a future.
As we launched our new brand, we celebrate the power of hope. Hope that there is a future. Hope that together, we can recover futures.”
Kingsley Bedwell, Chief Executive
Ms Maroochy Baramba, Songwoman for the Turrbal People
RFQ Chief Executive Kingsley Bedwell; founding patron Sir Llew Edwards AC and RFQ Chair Mike Clare
Brand and strategy launch 2012‘Recovering futures, together’ was the theme of our brand and strategy launch held at the Queensland
Gallery of Modern Art on 4 October 2012. Up to 200 representatives from across the government,
community and business sectors joined us to celebrate our revitalised brand, vision, values and strategic
priorities for the future.
This was a historic occasion for all of us. We shared our story and the stories of the people we support.
We celebrated our new brand, the renewed values that sit at the heart of our organisation and the
authentic relationships we develop to support others on their journey.
We were honoured to have amongst our special guests founding patron Sir Llew Edwards AC and
Dr Chris Davis, Assistant Minister for Health.
As the sun set over Brisbane, a message of hope resonated throughout the evening. Hope sits at the
heart of the work we do and our vision for the future. Our community inspires hope that mental health
recovery is possible.
RFQ Consumer Christina Jenkins and RFQ Coordinator Jennifer Campbell
Master of Ceremonies Lexy Hamilton-Smith and RFQ consumer Kim Brkic with family members Cheryl McDade and Linh Brkic
Chair, Qld Faculty, Royal Australian College of General Practitioners (RACGP), Dr Eleanor Chew; RFQ Board Director Professor Robert King; RFQ Chief Executive Kingsley Bedwell; Deputy CEO, Metro North Brisbane Medicare Local, Jeff Cheverton and Member for Ipswich Ian Berry MP
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In 2011/12 RFQ delivered sound financial performance with revenue growth of $411,982, increased equity of $1,052,195 and a healthy surplus.
Our strong financial position allows us to support more people in recovery and invest in world-leading research, staff training and service development.$OUR
FINANCIAL PERFORMANCE
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Cash and cash equivalents 2,152,606 950,334
Short term deposits 314,124 296,426
Trade and other receivables 20,313 23,632
Other current assets 40,338 101,173
TOTAL CURRENT ASSETS 2,527,381 1,371,565
NON-CURRENT ASSETSProperty, plant and equipment 4,687,748 4,844,515
Investment property 1,032,900 1,032,900
TOTAL NON-CURRENT ASSETS 5,720,648 5,877,415
TOTAL ASSETS 8,248,029 7,248,980
LIABILITIESCURRENT LIABILITIES
Trade and other payables 560,171 667,927
TOTAL CURRENT LIABILITIES 560,171 667,927
NON-CURRENT LIABILITIESProvisions 320,444 265,834
TOTAL NON-CURRENT LIABILITIES 320,444 265,834
TOTAL LIABILITIES 880,615 933,761
NET ASSETS 7,367,414 6,315,219
EQUITYReserves 3,964,618 4,198,895
Retained profits 3,402,796 2,116,324
TOTAL EQUITY 7,367,414 6,315,219
STATEMENT OF FINANCIAL POSITIONTHE FOLLOWING IS AN EXTRACT FROM RFQ’S AUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 JUNE 2012
THE RICHMOND FELLOWSHIP OF QUEENSLAND ABN 56 009 931 800
2012 2011 $ $
Revenue 8,085,416 7,673,434
Employee benefits expense (5,211,070) (4,972,841)
Depreciation and amortisation expenses (172,003) (177,619)
Finance costs (23,695) (147,780)
Rental expenses (87,722) (67,419)
Audit, legal and consultancy expenses (23,293) (32,270)
Client expenses (426,732) (394,551)
General office expenses (131,276) (150,022)
Communication expenses (135,990) (142,448)
Other expenses (821,440) (1,156,395)
Profit before income tax expense 1,052,195 432,089
Income tax expense - -
Profit for the year 1,052,195 432,089
- -
Total comprehensive income for the year 1,052,195 432,089
Total comprehensive income attributable to member of the company 1,052,195 432,089
AUDITED RESULTS
STATEMENT OF COMPREHENSIVE INCOMETHE FOLLOWING IS AN EXTRACT FROM RFQ’S AUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 30 JUNE 2012
THE RICHMOND FELLOWSHIP OF QUEENSLAND ABN 56 009 931 800
2012 2011 $ $
Other comprehensive income:Other comprehensive income for the year, net of tax
44
RFQ
201
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UA
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WE ACKNOWLEDGE AND THANK
Our fund holders for their ongoing supportand contribution to quality outcomes
in mental health recovery:
The Queensland Governmentthrough Queensland Health and
Department of Communities Child Safety and Disability Services
The Commonwealth Government throughthe Department of Health and Ageing.
Our generous donors and partners for keeping our services alive
in the community.
And our consultants for their contribution to our operations:
Berwicks Office Technology
Blink StudioConsolid8
Greg Hodgson & AssociatesInterlock
Masters CommunicationMcIlroy IR Group
R&G TechnologiesTAA ConnectWatts Next
Suite 1, Level 2
485 Ipswich Road
Annerley QLD
PO Box 655
Annerley QLD 4103
P 07 3363 2555
F 07 3363 2556
www.rfq.com.au
TOGETHER, WE CAN RECOVER FUTURES.
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