By Paul Ormonde-James HR Metrics Summit 2013 Fortifying business decisions with definitive data 26 - 28 AUGUST 2013 Stamford Plaza MELBOURNE
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By Paul Ormonde-James
HR Metrics Summit 2013Fortifying business decisions with definitive data26 - 28 AUGUST 2013Stamford PlazaMELBOURNE
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It’s WAR
out there
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New Entrants
Substitutes
•Supply Analytics
•Provider Mgt
•Procurement
Competitive Intelligence
Business Intelligence
Competitor
Industry
Our CompanyKnowledge Mgt
•CRM Analytics•Single View •Customer•Channel Analysis
Suppliers•Vendors
•Institutions
•Providers
•etc
Customers•Memberships
•Members
•Future
members
Competitor
Competitor
NATIONAL
GLOBALLYCompetitor
CompetitorCompetitor
Competition
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I’m an individual
I’m an individual
I’m an individual
I’m an individualI’m an
individualI’m not
Finding
profitable
customers
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The World Bank
Head of Global Business Intelligence, The World BankWashington DCUSA
• Manage modeling & analysis teams for global impacts on banking sectors
• Managed global teams collecting data from 182 countries
• Managed predictive analysis teams on portfolio risks & cash flows
• Built & managed Global teams for end to end data control & analysis
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We live in a
digital world
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Social Media….
BIGData
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Finding the
right customer
data is like
Looking for a
needle in a hay
stack
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Performance
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PEOPLE
CUSTOMER
PERFORMANCE
Analytics is
the triad
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A fool with
a tool
Is still a
fool….
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Processes
give
understanding
of roles and
accountability
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What you
don’t
measure…
Does not
happen
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The
greatest
impact to
P&L is
People
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Business Intelligence deliverables 3 “sights”
What is
Happening
What has
HappenedWhat might
Happen
Current
Time
1 month 3 month 6 month 12 monthFuture
Time
Past
Time1 month2 month3 month
Decision Point
Looking Forward (Forecasting)
-Proactive
-Considering Issues before they impact
- Manoeuvre before impact
-Time to make more accurate decisions
-Reactive
-Short time to consider decisions
- “Fire Fighting” approach
-Market Follower
Looking Backward
Month
End
Data finalised Compile data Report generation Results analysis
1 week 2 week 3 week 4 week
Manual Processing Delays
Hindsight
Insight
Foresight
The “sights” or I’s (eyes) of BI (business Intelligence) which adds value to corporations, through understanding what happened, what is happening and what could happen. This will take cultural changes
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Predictive
analytics
Guiding the
way
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Analytics is like
algebra it is not
simple
numbers
1a+1b=2c
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HR can make
the difference
Through
PEOPLE
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The Analytics 4 P’s
• Purpose•Personality•Performance• Patronage
4P’sPEOPLE
For analytics, we have our own 4P’s that give us levers to manipulate delivery. By addressing these levers analysts and analytics can become a welcomed strategic and tactical tool
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Technical skills
only a part of the
need, must have
people who can
utilize both sides
of the brain
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the key to
good
decisions
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ExtrovertIntrovert
Creative
Detailed
Forensic Auditing
Marketing
Performance
in
personality
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Without senior
support your
journey is very
difficult..determin
ation only gets
you so far
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Critical in
analytics
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The human
face of
numbers and
analysis
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Convert
aNERDlytics to
ANNA lytics
Ana
By Paul Ormonde-JamesTwitter: pormondejames
HR Metrics Summit 2013Fortifying business decisions with definitive data26 - 28 AUGUST 2013Stamford PlazaMELBOURNE
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