A Division of Dialogic Communications Corporation (DCC))

A Division of Dialogic Communications Corporation (DCC))

DCC has served as a complete solution provider for more than 1100 companies

worldwide since 1982.

A R UA R U

the communicator!™ for

Windows®

TheCommunicator!

Duty Roster(1984)

(1999)

(1987)

(1994)

(1994)

(1998)

(2000)

Evolution of Reciprix

GeoNotifyGeoNotify™™

What is ?

Reciprix is a Solution that Enables

Decision Makers to

Make Faster Decisions

with

More Accurate Information

What is ?

Reciprix is a new messaging technology that allows you to send a

two-way message to any device, e-mail, phone, fax, pager, or PDA… based on recipient device profiling. Responses from Reciprix messages are captured in a web accessible database for audit

and action purposes.

Faster More Informed Decisions

“How you manage information determines How you manage information determines whether you win or lose. Information flow must whether you win or lose. Information flow must be rapid and accurate so organizations can act be rapid and accurate so organizations can act faster, faster, make more informed decisionsmake more informed decisions, react to , react to

unplanned events and close the gap on unplanned events and close the gap on customer responsiveness.”customer responsiveness.”

Bill GatesBill Gates

Problems with Messaging Today

• Sender doesn’t know if the message has been

received

• Recipient doesn’t know there was a message sent

• Interpretation of Message

• Sender cannot efficiently consolidate responses

• Accountability

• Intranet/Internet Data Collection is Not Dynamic

Result: Decisions are delayed

or made with incomplete information costing you $$$!

Reciprix Solution (internal/external)

Organization EmpowermentOrganization Empowerment

Save Time and Increase Productivity Save Time and Increase Productivity

Make Faster, More Informed Decisions Make Faster, More Informed Decisions

React to Urgent or Unexpected Situations React to Urgent or Unexpected Situations

Response Audit – AccountabilityResponse Audit – Accountability

Proactive CRMProactive CRM

Permission Marketing – How do our Customers Want to be Permission Marketing – How do our Customers Want to be Communicated With?Communicated With?

Response Triggers – Work FlowResponse Triggers – Work Flow

Response Audit – Manage and Measure Quality… Close to Time-Response Audit – Manage and Measure Quality… Close to Time-of-Deliveryof-Delivery

Reciprix – ApplicationsGoldman SachsGoldman Sachs

IT Event Notifications

FedEx:FedEx: POD Notifications

Large Airline CompanyLarge Airline Company Proactive CRM

Deloitte & ToucheDeloitte & ToucheHR-Benefits EnrollmentHR-Benefits Enrollment

MicrosoftMicrosoft

Executive Security GroupExecutive Security Group

Egan High SchoolEgan High School

Guardian NotificationGuardian Notification

M.Lee Smith PublishingM.Lee Smith PublishingSubscription Renewal

Horizontal Applications

1. Customer Service

2. Marketing

3. Human Resources

4. Information Technology

5. Sales

6. Materials Management

7. Production

• Proactive CRM

• Target e-business

• Open Enrollment/Policy Notification

• Event Notification

• Forecasting

• Purchasing

• Decision Cycle Process

Improvement

Solution Options

Client Server Client Server

E-mail only E-mail only

Departmental Departmental

Enterprise Enterprise

ASP – per transaction pricingASP – per transaction pricing

Reciprix Appliance

Reciprix Architectural Diagram

The Speed & Quality of

Decision Making

in an Organization

Affects the Bottom Line.

A Look Inside…

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Decision

Communications Today

One Way Messaging

No Receipt Audit

Requires Consolidation

Labor Intensive & Time Consuming

Decision at Risk

Closing the Communications Loop - Reciprix

Two Way Messaging

Time and Date Receipt Audit

Automatic Data Consolidation

Simple – Anyone can use it

Fast-Informed Decisions

Responses

Recipient Rules Page

A Division of Dialogic Communications Corporation (DCC)