Part of Socially Active’s Social Media Training for Non-Profits Series - By Cher Jones How to attract, engage & retain volunteers & supporters on
Part of Socially Active’s Social Media Training for Non-Profits Series - By Cher Jones
How to attract, engage & retain volunteers & supporters on
• Why Facebook?
• How to:
– Create a powerful first impression
– Engage your supporters with the right content
– Plan & schedule content to keep them interested
• Group brainstorm
• Final thoughts
• Q&As
Today’s agenda
sociallyactive.ca
People make cover photos engaging!
Important details…
• Use pictures that are properly sized 850 x315
• Change it regularly
• Take advantage of the description area
Don’t forget the rules!
Cover photos must not contain:
• Price or purchase information, such as "40% off," or "Download it at our website“
• Contact information, such as web address, email, mailing address
• Calls to action, such as "Get it now" or "Tell your friends.“ or Like or Share requests
“The Alzheimer's Association 24/7 Helpline provides reliable information and support to all those who need assistance. Call us toll-free anytime day or night at 1.800.272.3900.”
Maximize the (mini) “about” section
Important details…
• The about section is limited to 3 lines
• Include a call to action and contact details such as ph# or website
sociallyactive.ca
Use an identifiable profile image
Important details
• People see your profile photo in their news feed
• Best size is 180x180
• Be careful when you use logos with small font
sociallyactive.ca
• An overall feel good vibe
• Looking for regular activity on the page
• In-depth information about the organization
• Sharable information about the cause
• A sense of what it‘s like to volunteer through pictures and videos
• Details about upcoming and past events
What else are visitors looking for?
sociallyactive.ca
• Always try to upload a picture with each status update (even if you are posting a link)
Everyone loves pictures especially Facebook
sociallyactive.ca
Ask people to “like” or “comment”
• TIP: Just don’t ask it the same way all the time or people will stop noticing the request
sociallyactive.ca
• Respond to questions, comments and concerns
• Like interesting comments
• Pay attention to what your visitors like/interact with and share more of it
• Ask them to share the page/posts with their network and recommend it to potential volunteers
Don’t just post, be apart of the conversation
sociallyactive.ca
• Upcoming events
• Meetings
• Holidays
• Historic Milestones
• Important information
• Volunteer appreciation
• Themes
Create an editorial calendar with your team
sociallyactive.ca
According to this recent report…
“Brands that post one or two times a day see 19% higher interaction rates than those that publish three or more posts.”
(Buddy Media Oct 2012)
How many times should you post a day?
sociallyactive.ca
Final thoughts
• The #1 goal is to get into the newsfeeds
• Take advantage of the cover photo but remember the rules
• Building a solid Facebook page takes time, planning and effort
• People love pictures and so does Facebook
• Pay attention to what your visitors love and when they are most active
• Don’t just post and forget... Engage!
sociallyactive.ca