03/23/22 Mercer University School of Engineering Slide 1 The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate Professor of Industrial Engineering and Industrial Management American Society for Quality - Certified Quality Engineer
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9/13/2015 Mercer University School of Engineering Slide 1 The Quality Thread in Industrial Engineering and Industrial Management Dr. Joan Burtner Associate.
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04/19/23 Mercer University School of Engineering Slide 1
The Quality Thread in Industrial Engineering and
Industrial Management
Dr. Joan Burtner Associate Professor of Industrial
Engineering and Industrial ManagementAmerican Society for Quality - Certified
Probability and Sta_______ Statistical Quality Control/ Process Control Design of Ex___________ Technical electives such as Quality Engineering
or Lean Six Sigma or Healthcare Process Improvement
Related courses – Ergonomics, Simulation
Work experience Coop (usually during the academic year) Internships (usually during the summer) Part-time jobs Volunteer work (typical of the healthcare field)
04/19/23 Mercer University School of Engineering
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Professional Organizations Institute of __________ Engineers (IIE)
Special Interests Groups - Societies and Divisions
Conferences
American Society for _______ (ASQ) Engineers Non-engineers
Society for Health Systems (SHS) Clinical Non-clinical
Healthcare Information and Management Systems Society (HIMSS)
04/19/23 Mercer University School of Engineering
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“Quality” Organizations
Discussion Automobile Makers
T__________ H___________
Hotels R__________________ H_______________
Fast Food Restaurants Airlines Manufacturer of Jeans
04/19/23 Mercer University School of Engineering
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“Quality” Credentials
Six Sigma Green Belt B______ Belt M_______ Black Belt
ASQ Certification Quality E______________ M_____________ of Quality / Organizational
Excellence Many other specialities
04/19/23 Mercer University School of Engineering
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“Quality” Salaries ASQ 2005 Salary Survey
Position Bachelor’s Degree Master’s Degree
Project Engineer $ 67,138 $ 74,951
Quality Engineer $ 64,342 $ 70,820
Master Black Belt $ 91,154 $107,044
Quality Manager $ 76,561 $ 85,326
Vice President $123,596 $126,419
04/19/23 Mercer University School of Engineering
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“Quality” Specialization Courses Taught by Dr. Burtner Industrial Engineering
ISE 327 Statistical Process Control ISE 352 Design of Experiments ISE 427 Reliability and Quality Assurance ISE 428 Quality Engineering ISE 468 Healthcare Process Improvement
Recent Healthcare Publications and Presentations Burtner, J. (2012). “Design and Analysis of Open Response
Surveys: Lessons Learned ” IIE Healthcare Systems Process Improvement Conference February 19, 2012.
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Effects of Outsourced Nursing on Quality Outcomes in Long-term Acute-Care Hospitals". Journal of Nursing Administration . March 2011
Alvarez, M., Kerr, B., Burtner, J., Ledlow, G. and Fulton, L. (2011). “ Use of Outsourced Nurses in Long Term Acute Care Hospitals: Outcomes and Leatership Preferences", Journal of Nursing Administration . February 2011
Smith, S. and Burtner, J. (2010). “Beyond the DRG – Utilizing Secondary ICD-9-CM Codes for Data Analysis” Poster presented at the SHS/ASQ Conference and Expo February 2010.
04/19/23 Mercer University School of Engineering
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“Quality” Alumni Industrial Engineering
Roger Alvarez: MAPEI - Fort Lauderdale Susan Barkley: HCA Healthcare Matt Stevens: Gulfstream Frank Sun: Bosch
Industrial Management Drew Elrod: Medical Center of Central
Georgia Roy Jackson: Southwire Chrystal York: Cooper B-Line Crystal Bass: Jacobsen
04/19/23 Mercer University School of Engineering Slide 15