8/10/2019 9050 - Agency CATI http://slidepdf.com/reader/full/9050-agency-cati 1/31 9050 - Cloud Computing Adoption Patterns Draft 9050 Cloud Computing - Adoption Patterns Questionnaire INTRODUCTION ReceptionistHello, my name is !"irst and last name# . I am calling on bealf of !artner, a leading mar"et researcfirm focusing on information tecnology issues. #e are see"ing to spea" to someone $o is intimately "no$ledgeable about cloud computing ser%ices strategy, budgeting&spending and decision-ma"ing $itin your organi'ation. Could I spea" $itsomeone in your I( department) A$ N%C%$$AR& #e are not selling anyting or eadunting - tis is strictly researc. A$ N%C%$$AR& * POT%NTIA' TIT'%$ (OU'D INC'UD% IT )ANA*%R AND IT DIR%CTOR+ li,elto .or, in Procurement or in t/e IT organiation1 RespondentHello, my name is !"irst and last name# calling on bealf of !artner. #e+d li"e to in%ite you to participate in a study $e+re conducting about Cloud Computing er%ices. (e purpose of tis sur%ey is to better understand $at are te dri%ers and inibitors to te adoption of Cloud er%ices. eiter your identity nor tat of your organi'ation $ill be lin"ed to your indi%idual responses and all findings $ill be reported in aggregate. (e inter%ie$ sould ta"e about 5 minutes to complete. As a to"en of our appreciation, if you /ualify for and complete te study, you $ill be gi%en te coice to recei%e a summary of te results of tis sur%ey. #y don+t $e get started) I2 &%$#e a%e a fe$ /ualification /uestions to as" to ensure tat your organi'ation is a good fit for tis study. A$ N%C%$$AR& or /uality control purposes, my super%isor migt monitor tis inter%ie$. A$ N%C%$$AR& #e are not selling anyting or eadunting - tis is strictly researc. I2 NO1ecord reason $y&as" for referral $CR%%N%R 02 In $iccountry is your primary $or"place located) $IN*'% R%$PON$% Cina AUTO2I'' $03A43 inland 3 AUTO2I'' $03A4rance 4 AUTO2I'' $03A4!ermany AUTO2I'' $03A4Italy 5 AUTO2I'' $03A4Ireland 6 AUTO2I'' $03A4Primary 1esearc7anagement or internal use of !artner only. !artner is a trademar" of !artner, Inc. or its affiliates. 8 3009 !artner, Inc. and&or its affiliates. All rigts reser%ed. Page of 4
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Receptionist Hello, my name is !"irst and last name# . I am calling on be alf of !artner, a leadingmar"et researc firm focusing on information tec nology issues. #e are see"ing to spea" to someone$ o is intimately "no$ledgeable about cloud computing ser%ices strategy, budgeting&spending anddecision-ma"ing $it in your organi'ation. Could I spea" $it someone in your I( department)
A$ N%C%$$AR& #e are not selling anyt ing or ead unting - t is is strictly researc .A$ N%C%$$AR& *POT%NTIA' TIT'%$ (OU'D INC'UD% IT )ANA*%R AND IT DIR%CTOR+ li,elto .or, in Procurement or in t/e IT organi ation1
Respondent Hello, my name is !"irst and last name# calling on be alf of !artner. #e+d li"e to in%iteyou to participate in a study $e+re conducting about Cloud Computing er%ices.
( e purpose of t is sur%ey is to better understand $ at are t e dri%ers and in ibitors to t e adoption ofCloud er%ices.
eit er your identity nor t at of your organi'ation $ill be lin"ed to your indi%idual responses and allfindings $ill be reported in aggregate.
( e inter%ie$ s ould ta"e about 5 minutes to complete. As a to"en of our appreciation, if you /ualifyfor and complete t e study, you $ill be gi%en t e c oice to recei%e a summary of t e results of t issur%ey.
# y don+t $e get started)
I2 &%$
#e a%e a fe$ /ualification /uestions to as" to ensure t at your organi'ation is a good fit for t is study.A$ N%C%$$AR& or /uality control purposes, my super%isor mig t monitor t is inter%ie$.A$ N%C%$$AR& #e are not selling anyt ing or ead unting - t is is strictly researc .
I2 NO 1ecord reason $ y&as" for referral
$CR%%N%R
0 2 In $ ic country is your primary $or"place located) $IN*'% R%$PON$%
C ina AUTO2I'' $03A43
inland 3 AUTO2I'' $03A4
rance 4 AUTO2I'' $03A4
!ermany AUTO2I'' $03A4
Italy 5 AUTO2I'' $03A4
Ireland 6 AUTO2I'' $03A4
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
032 # at is t e total number of employees in your organi'ation $orld$ide) Your best estimate isfine. I2 N%C%$$AR& R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&I2 $03A 4 3 or
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)A8I)U) 4 0 P%RR%*ION
50 to 99 employees 300 to 3 9 employees 4350 to 99 employees 500 to 999 employees 5
)IN 4:0 P%R R%*ION,000 to 3, 99 employees 63,500 to ,999 employees5,000 to 9,999 employees :0,000 or more employees 9DonBt <no$ or refused ?D= =( 1>AD2 0 DI$QUA'I2&
I2 $03A 4 6ess t an 50 employees )A8I)U) 4 0 P%R R%*ION
50 to 99 employees 300 to 3 9 employees 4350 to 99 employees
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
)IN 4:0 P%R R%*ION3,500 to ,999 employees5,000 to 9,999 employees :
0,000 or more employees 9DonBt "no$ or refused ?D= =( 1>AD2 0 DI$QUA'I2&
042 # ic most accurately represents your organi'ationBs primary industry classification) If yourorgani'ation participates in more t an one industry, please select t e one industry in $ icyou are most in%ol%ed. $IN*'% R%$PON$% ON'&
Agriculture, 7ining and Construction DI$QUA'I2&
usiness or Consumer er%ices 3 )IN 60 per region
>ducation4 CO);IN%D QUOTA
%ducation < *=)T)IN 60 per region
>nergy =il E !as
inancial er%ices ?not including Insurance25 CO);IN%D QUOTA
2$ < Insurance)IN 60 per region
!o%ernmentF ederal, ational or International6 CO);IN%D QUOTA
%ducation < *=)T)IN 60 per region
!o%ernmentF tate, ocal or 1egional
CO);IN%D QUOTA
%ducation < *=)T)IN 60 per region
Healt care Pro%iders : DI$QUA'I2&
Insurance9 CO);IN%D QUOTA
2$ < Insurance)IN 60 per region
I( er%ice Pro%iders 07anufacturingFDiscrete7anufacturingFProcess 37edia 4Professional, cientific or (ec nical er%ices ?not including I(21etail 5oft$are Publis ers or De%elopers 6(elecommunications
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
(ransportation :;tilities 9# olesale 30=t er, specify 3 DI$QUA'I2&
0 2 # ic of t e follo$ing statements best describes your in%ol%ement in your organi'ationBs I(spending decisions) Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$%ON'&
Gou are responsible for ma"ing I( spendingrecommendations or decisionsGou a%e some "no$ledge or influence in t eI( spending decision-ma"ing process
3
Gou a%e no role in t e I( spendingdecision-ma"ing process
4 DI$QUA'I2&
I2 $0>4 6 A$? $0:+ $09 and $30 t/en DI$QUA'I2&1 TRAC? AND R%PORT INCID%NC%RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$ QU%$TION1052 Does your organi'ation a%e global ?$orld$ide2 operations) $IN*'% R%$PON$% ON'&
Geso 3
062 or $ at le%el of your organi'ation are you able to pro%ide information about cloud computingser%ices) R%AD 'I$T $IN*'% R%$PON$% ON'&
=ur I( department as %irtuali'ed our ser%ers 3 DI$QUA'I2&
=ur organi'ation uses remote data centers 4 DI$QUA'I2&
7y internet an" Account is an e ample of a Cloud er%ice DI$QUA'I2&
#e donBt need to buy ard$are or soft$are, t e ser%icepro%ider o$ns all of t at
5
( e ser%ice pro%ider operates, manages or maintains t esystems and t e ser%ice
6
#e pay t e by t e number of users or capacity and it is easyto add or remo%e users or capacity
INT%R=I%(%R ROTAT% 'I$T
R%AD D%2INITION *artner de"ines Cloud computing as a style of computing in $ icscalable and elastic I(-related capabilities are deli%ered as a ser%ice to e ternal customersusing Internet tec nologies. > amples are oft$are as a er%ice, Hard$are as a er%ice,Infrastructure as a er%ice, Platform as a er%ice, etc. > amples of Pro%iders can be
Ama'on, 7icrosoft, !oogle, alesforce.com, etc
0:2 or eac of t e follo$ing I( ser%ices is your organi'ation eit er currently using cloudcomputing ser%ices, planning to use $it in : mont s or currently as no plans at all to usecloud computing ser%ices $it in : mont s) R%AD 'I$T $IN*'% R%$PON$% ON'& P%RRO(
TRAC? AND R%PORT INCID%NC% RAT%$ 2OR T7O$% T7AT DI$QUA'I2& 2OR T7I$QU%$TION1%AC7 R%$POND%NT TO CO)P'%T% %IT7%R $%CTION 3 OR 1 I2 R%$POND%NT$ QUA'I2&2OR ;OT7 $%CTION$ (% (OU'D 'I?% TO 7A=% N4 60 2OR $%CTION 3 (IT7IN %AC7R%*ION 4 A$$I*N TO $%CTION 3 I2 (% AR% ;%7IND+ OT7%R(I$% A$$I*N TO $%CTION 1
0:A. I2 $0:E@ 4 3 Gou indicated your organi'ation is currently using =t er cloud computingser%ices. Please specify.
0: . I2 $0:E@ 4 Gou indicated your organi'ation plans to use =t er cloud computing ser%ices$it in : mont s. Please specify.
09A2 I2 $0:43 2OR AN& or eac of t e follo$ing your organi'ation is currently using cloudcomputing ser%ices for, please specify t e type of cloud ser%ice?s2.INT%R=I%(%R A$? RO($ (7%R% $0:43
A$? I2 $0:E343usiness ser%ices=rder processing
3 Payroll 34 =t er, please specify 4 T%8T )ANDATOR&
5 eri'on Caa 46 =t er, please specify T%8T )ANDATOR&
A$? I2 $0:E543ecurity in t e cloudorton Anti irus
: Postini 39 =t er, please specify 4 T%8T )ANDATOR&
$7O( I2 $0:E@43 FDO NOT $7O( TO R%$POND%NT$G
30 J$0:E@ 4 3 K AUTO2I''
09 2 I2 $0:4 2OR AN& or eac of t e follo$ing your organi'ation is planning to use cloudcomputing ser%ices $it in t e ne t : mont s, please specify t e type of cloud ser%ice?s2.R%AD 'I$TINT%R=I%(%R ON'& A$? RO($ (7%R% $0:4
: Postini 39 =t er, please specify 4 T%8T )ANDATOR&
$7O( I2 $0:E@43 FDO NOT $7O( TO R%$POND%NT$G
30 J$0:E@ 4 3 K AUTO2I''
02 Do you currently participate in any of t e follo$ing decision-ma"ing about specifying orprocuring cloud computing ser%ices $it in your organi'ation) Please indicate all t at apply.A''O( )U'TIP'% R%$PON$%$
Decide $ at cloud computing ser%ices to source e ternally orinternally1ecommend using e ternal cloud ser%ice pro%iders 3
7a"e decisions on $ ic e ternal cloud ser%ice pro%iders to use 4egotiate cloud ser%ices proLects or procurementInfluence or set cloud ser%ices budget $it in my organi'ation 5#or" directly $it procurement for purc asing cloud ser%ices 6
#or" directly $it C = or financing for purc asing cloudser%ices
All of t e abo%e : ANC7OR)UTUA''&%8C'U$I=%
one of t e abo%e 9 ANC7OR)UTUA''&%8C'U$I=%DI$QUA'I2&
INT%R=I%(%R ROTAT% 'I$T
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
CongratulationsM Gour responses to t e pre%ious /uestions indicate t at you are t e sort of indi%idual$e $ant to ear from F your opinions $ill be %ery %aluable in t is researc . ( e sur%ey s ould ta"eabout 5 minutes to complete. As a to"en of our appreciation, $ en you finis t is sur%ey, you $ill begi%en t e c oice to recei%e a summary of t e results of t is sur%ey.
Please clic" on t e NContinueO button to continue $it t e sur%ey. ( an" youM
0 2 I2 $09A $%'%CT%D FOR AUTO22I''%DG 2OR )OR% T7AN ON% OPTION or t efollo$ing your organi'ation is currently using cloud computing ser%ices for, ./ic/ one are youmost "no$ledgeable about) Please indicate one response only. R%AD 'I$T $IN*'%R%$PON$% ON'&
INT%R=I%(%R ON'& A$? RO($ $%'%CT%D IN $09A=rder processing
Payroll 3J 09AQ4K 4!oogle Applications
et uite 5
alesforce,com 6
J 09AQ K
Ama'on #eb er%ices :
orce 9
!oogle Application >ngine 0
7icrosoft A'ure
J 09AQ 3K 3
Ama'on >C3& 4 4
A(E( ynaptics
eri'on Caa 5J 09AQ 6K 6
orton Anti irus
Postini :
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
032 # o is t e pro%ider of t e !IN$%RT Q03H$09A# cloud computing ser%ice your organi'ation iscurrently using) Please indicate one response only. $IN*'% R%$PON$% ON'&
I2 $03A 4 33 %ianet
Alibaba 3
C ina (elecom 4
eu oft
ingelt 5
(ata Communications 6
(elstra
;fida :=ur I( Department or I( er%iceDepartment ?Pri%ate cloud2
a%%is 6(erremar"eri'on :=ur I( Department or I( er%iceDepartment ?Pri%ate Cloud2
9
=t er, please specify 0 T%8T )ANDATOR&
042 # at $ere t e t ree most influential reasons to t e selection of !IN$%RT Q0 # as t e pro%ider of t e !IN$%RT Q03H$09A# cloud computing ser%ice your organi'ation is currently using)R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N ROTAT% 'I$T
7ostinfluential1eason
econdmost
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( ird mostinfluential
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> isting relations ip
1eputation or appropriate references 3 3 37et business and tec nical re/uirements 4 4 47ore fa%orable contract terms#illing to negotiate contract terms 5 5 5<no$ledgeable about our ot er ?associated2 I(systems
6 6 6
Able to satisfy security concerns Able to respond /uic"ly to re/uired timescales : : : Able to pro%ide needed customi'ation or integration 9 9 9 Able to satisfy data location, pri%acy or accessconcerns
0 0 0
#illing to negotiate ser%ice le%els#illing to ta"e responsibility for Nend to endO ser%icele%els
3 3 3
=t er, please specify 4 4 4 ANC7ORT%8T)ANDATOR
0 2 # at is t e main reason for your organi'ation to classify !IN$%RT Q03H$09A# as a cloudcomputing ser%ice) Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$%ON'&
upplier uses t at terminologyo up-front capital in%estment 3NPay as you !oO financial model 4
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
Ability to gro$ or s rin" usage and pay only forconsumptionI( e/uipment located off-premises 5o operations or administration responsibilities 6
Accessed o%er t e internet7ultiple customers using t e ser%ice simultaneously :=t er, please specify 9 ANC7OR
T%8T)ANDATOR&
Rotate list
05& 06& 0 2 # ic indi%idual?s2 or department?s2 $it in your organi'ation identified t e needfor using t e !IN$%RT Q03H$09A# , e%aluated t e suppliersB proposals and assessed and&ornegotiated t e commercial arrangements ?contract terms2) Please select all t at apply. R%AD'I$T A''O( )U'TIP'% R%$PON$%$ P%R CO'U)N
05Identifiedt e needfor usingt e cloud
computingser%ices
06>%aluated
t esupplierBsproposals
0 Assessed and&or
negotiatedcommercial
arrangements?contract terms2
usiness ;nit, #or"!roup or ProLect (eam,please speci"
T%8T )AN
P or Director of 7ar"eting, P or Director ofales
3 3 3
P or Director of H1 4 4 4
C =, P or Director of Procurement or inanceCI=, I( Director 5 5 5Head of I( =perations 6 6 6Head of I( Application De%elopment=t er I( function, please speci" : : : T%8T )AN
0:2 # ic departmentBs budget $it in your organi'ation is used to pay for t e !IN$%RTQ03H$09A# cloud computing ser%ice it is currently using) Please indicate one response only.R%AD 'I$T $IN*'% R%$PON$% ON'&
usiness ;nit, #or"-!roup or ProLect (eam,please speci"
T%8T )ANDATOR&
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
092 # ic department $it in your organi'ation is t e main ly responsible for managing t e!IN$%RT Q03H$09A# cloud computing ser%ice or supplier) Please indicate one response only.R%AD 'I$T $IN*'% R%$PON$% ON'&
usiness ;nit, #or"!roup or ProLect (eam,please speci"
T%8T )ANDATOR&
ales or 7ar"eting Department 3H1 department 4Procurement or inance DepartmentI( =perations 5I( Application De%elopment 6=t er I( function, please speci" T%8T )ANDATOR&
02 rom t e follo$ing list, please indicate t e t ree most significant dri%ers for your organi'ationBsdecision to use t e !IN$%RTQ03H$09A# cloud computing ser%ice) R%AD 'I$T $IN*'%R%$PON$% P%R CO'U)N
7ostsignificantdri%er
econdmost
significantdri%er
( ird mostsignificantdri%er
;nable to e pand e isting data center facilities ?orconsolidating data centers2usiness e pansion or contraction 3 3 3
A%oid or reduce up-front capital in%estment 4 4 4NPay as you !oO financial model
Ability to gro$ or s rin" usage and pay only forconsumption
5 5 5
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
peed or ease to obtain re/uired functionality?including s orter time-to-mar"et2
6 6 6
Cost or ease to customi'e t e cloud ser%iceCost or ease to integrate t e cloud ser%ice $ite isting systems or applications
: : :
Cost or ease to deploy t e cloud ser%ice 9 9 9 A%oid operations or administration responsibilities 0 0 07eet security re/uirements and&or data location orpri%acy re/uirementsupplier credentials ?reputation, financial strengt orreferences2
3 3 3
7eet ser%ice le%el and&or support re/uirements 4 4 4=t er, please specify ANC7OR
T%8T)ANDATO
Rotate list
2 # at $ere t e t ree most influential concerns your organi'ation ad $ en considering t eimplementation of t e !IN$%RT Q03H$09A# cloud computing ser%ice) R%AD 'I$T $IN*'%R%$PON$% P%R CO'U)N
7ostinfluentialconcern
econdmost
influentialconcern
( ird mostinfluentialconcern
ac" of a$areness or confidence in modelPercei%ed loss of control or c oice of tec nology 3 3 3ac" of industry standards for cloud computing 4 4 4Increased business ris" Dealing $it compliance or regulatory controls 5 5 5ac" of s ecurity of ser%ice 6 6 6Data location, pri%acy or access concernsCost uncertainty or %ariability : : :Inade/uate ser%ice le%els ?e.g. a%ailability,performance or reliability2
9 9 9
ac" of suppliers $it satisfactory credentials orreputation
0 0 0
Inade/uate contract terms or terminationarrangements=t er, please specify 3 3 3 ANC7OR
T%8T)ANDATO
Rotate list
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
32 Ho$ long as your organi'ation been using t e !IN$%RT Q03H$09A# cloud computingser%ice) R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&
ess t an 4 mont s4 mont s to less t an 6 mont s 3
6 mont s to less t an 3 mont s 43 mont s to less t an 3 mont s3 mont s or more 5DonBt "no$ 6
42 Ho$ many users $it in your organi'ation currently use t e !IN$%RT Q03H$09A# cloudcomputing ser%ice) Please include contractors and&or internal proLect personnel. R%AD 'I$T$IN*'% R%$PON$% ON'&
ess t an 00
00 to less t an 500 3500 to less t an ,000 4,000 to less t an 5,0005,000 or more 5DonBt "no$ 6
2 rom $ at group or department $it in your organi'ation are t e maLority of t ose users from)Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$% ON'&
usiness Department T%8T )ANDATOR&
ales or 7ar"eting Department 3H1 department 4Procurement or inance DepartmentI( =perations 5I( Application De%elopment 6=t er I( function, please speci" T%8T )ANDATOR&
Annual fee 5=t er, please specify 6 T%8T )ANDATOR&
DonBt "no$
62 I2 Q354 3+ or 6 # at is t e appro imate cost of t e !IN$%RT Q03H$09A# cloud computingser%ice in terms of !IN$%RT Q35# ) Gour best estimate is fine. R%AD 'I$T $IN*'%R%$PON$% ON'&
ess t an R 0 R 0 to less t an R30 3R30 to less t an R50 4R50 to less t an R 00R 00 or more 5DonBt "no$ 6
2 I2 Q354 > # at is t e appro imate mont ly cost of t e !IN$%RT Q03H$09A# cloud computingser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&
ess t an R ,000R ,000 to less t an R3,500 3R3,500 to less t an R5,000 4R5,000 to less t an R 0,000
R 0,000 or more 5DonBt "no$ 6
:2 I2 Q354 5 # at is t e appro imate yearly cost of t e !IN$%RT Q03H$09A# cloud computingser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&
ess t an R50,000 R50,000 to less t an R 00,000 3R 00,000 to less t an R350,000 4R350,000 to less t an R500,000
R500,000 to less t an R million 5R million or more 6DonBt "no$
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
352 I2 Q 643 If t e pilot or proof of concept of t e !IN$%RT Q03H$09A# cloud computing ser%iceis successful, $ at are your organi'ationBs plans for roll-out of t is pilot or proof of concept)Please indicate one response only. R%AD 'I$T $IN*'% R%$PON$% ON'&
7o%e into production to replace e isting capability
7o%e into production to pro%ide net ne$ capability 3o immediate plans to implement proLect is fore%aluation or researc purposes only
4
=t er, please specify ANC7OR
DonBt <no$ ?D= =( 1>AD2 4 ANC7OR
362 I2 Q 643 rom t e follo$ing list, $ at are t e top t ree success criteria regarding t eimplementation of t e !IN$%RT Q03H$09A# cloud computing tec nology as a pilot or proof of concept $it in your organi'ation) R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N
Ac ie%es re/uired integration 4 4 47eets ease-of-use criteria7eets security E pri%acy re/uirements 5 5 57eets ser%ice le%els 6 6 6table and reliable in operation7eets or e ceeds business case ?e.g. budget or 1=I2 : : :=t er, please specify 9 9 9 ANC7
T%8T)ANDA
DonBt <no$ ?D= =( 1>AD2 0ROTAT% 'I$T
3 2 In t e ne t 3 mont s, $ at are your organi'ations plans to e pand t e use of t e !IN$%RTQ03H$09A# cloud computing ser%ice) Please indicate all t at apply. R%AD 'I$T A''O()U'TIP'% R%$PON$%$
3:2 I2 $09; $%'%CT%D FOR AUTO2I''%DG 2OR )OR% T7AN ON% OPTION or t e follo$ingyour organi'ation is planning to use cloud ser%ices $it in t e ne t : mont s, $ ic $ouldyou $ould you prefer to ans$er /uestions about) Please indicate one response only. $IN*'%R%$PON$% ON'&INT%R=I%(%R ON'& A$? RO($ $%'%CT%D IN $09;
=rder processing
Payroll 3J 09AQ4K 4!oogle Applications
et uite 5
alesforce,com 6
J 09 Q K
Ama'on #eb er%ices :
orce 9
!oogle Application >ngine 07icrosoft A'ure
J 09 Q 3K 3
Ama'on >C3& 4 4
A(E( ynaptics
eri'on Caa 5
J 09 Q 6K 6
orton Anti irus
Postini :J 09 Q 9K 9
J 09 Q30K 30
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
392 # o is t e pro%ider?s2 your organi'ation is considering or e%aluating to supply t e !IN$%RTQ :H$09;# cloud ser%ice) Please indicate all t at apply. R%AD 'I$T $IN*'% R%$PON$%ON'&
I2 $03A 4 33 %ianet
Alibaba 3
C ina (elecom 4
eu oft
ingelt 5
(ata Communications 6
(elstra
;fida :
=ur I( Department or Department?Pri%ate Cloud2
9
=t er, please specify 0 T%8T )ANDATOR&
DonBt <no$ ?D= =( 1>AD2 *O TO Q63
I2 $03A 4 A(E(ritis (elecom 3Data Dimension 4=range usiness er%icesaleforce.com 5a%%is 6(- ystemseri'on :=ur I( Department or Department?Pri%ate Cloud2
9
=t er, please specify 0 T%8T )ANDATOR&
DonBt <no$ ?D= =( 1>AD2 *O TO Q63
I2 $03A 4 6
A(E( Ama'on 3!oogle 47icrosoft1ac"space 5
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
a%%is 6(erremar"eri'on :=ur I( Department or Department?Pri%ate Cloud2
9
=t er, please specify 0 T%8T )ANDATOR&
DonBt <no$ ?D= =( 1>AD2 *O TO Q63
402 I2 Q 9 J33 # at are&$ere t e t ree most influential reasons to consider t e abo%e mentionedas possible pro%iders of t e !IN$%RT Q :H$09;# cloud ser%ice $it in your organi'ation)R%AD 'I$T $IN*'% R%$PON$% P%R CO'U)N
7ostinfluential
reason
econdmost
influentialreason
( irdmost
influentialreason
> isting relations ip1eputation or appropriate references 3 3 37et business and tec nical re/uirements 4 4 47ore fa%orable contract terms#illing to negotiate contract terms 5 5 5<no$ledgeable about our ot er ?associated2 I(systems
6 6 6
Able to satisfy security concerns Able to respond /uic"ly to re/uired timescales : : : Able to pro%ide needed customi'ation or integration 9 9 9 Able to satisfy data location, pri%acy or accessconcerns
0 0 0
#illing to negotiate ser%ice le%els#illing to ta"e responsibility for Nend to endO ser%icele%els
3 3 3
=t er, please specify 4 4 4 ANC7ORT%8T)ANDATOR
4 2 # at is t e main reason for your organi'ation to classify t e !IN$%RT Q :H$09;# cloudcomputing ser%ice your organi'ation is planning to use as a cloud computing ser%ice) R%AD'I$T $IN*'% R%$PON$% ON'&
upplier uses t at terminologyo up-front capital in%estment 3NPay as you !oO financial model 4
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
Cost or ease to customi'e t e cloud ser%iceCost or ease to integrate t e cloud ser%ice $ite isting systems or applications
: : :
Cost or ease to deploy t e cloud ser%ice 9 9 9 A%oid operations or administration responsibilities 0 0 07eet security re/uirements and&or data location orpri%acy re/uirementsupplier credentials ?reputation, financial strengt ,references2
3 3 3
7eet ser%ice le%el and&or support re/uirements 4 4 4=t er, please specify ANC7OR
T%8T)ANDATO
Rotate list
4:2 # at are&$ere t e t ree most influential concerns your organi'ation as& ad $ enconsidering t e implementation of t e !IN$%RT Q :H$09;# cloud computing ser%ice) R%AD'I$T $IN*'% R%$PON$% P%R CO'U)N
7ostinfluentialConcern
econdmost
influentialconcern
( ird mostinfluentialconcern
ac" of a$areness or confidence in modelPercei%ed loss of control or c oice of tec nology, 3 3 3ac" of industry standards for cloud computing2 4 4 4Increased business ris" Dealing $it compliance $it regulations 5 5 5ac" of s ecurity of ser%ice 6 6 6Data location, pri%acy or access concernsCost uncertainty or %ariability : : :Inade/uate ser%ice le%els ?e.g. a%ailability,performance or reliability2
9 9 9
ac" of suppliers $it satisfactory credentials orreputation
0 0 0
Inade/uate contract terms or termination
arrangements=t er, please specify 3 3 3 ANC7ORT%8T)ANDATO
Rotate list
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
7ont ly ee Annual ee 5=t er, please specify 6 T%8T )ANDATOR&
DonBt <no$ ?D= =( 1>AD2 :
42 I2 Q> 4 3+ or 6 # at is t e appro imate budget for t e !IN$%RT Q :H$09;# cloudcomputing ser%ice in terms of !IN$%RT Q> # ) Gour best estimate is fine. $IN*'%R%$PON$% ON'&
ess t an R 0 R 0 to less t an R30 3R30 to less t an R50 4R50 to less t an R 00R 00 or more 5DonBt <no$ ?D= =( 1>AD2 6
2 I2 Q> 4 > # at is t e appro imate mont ly budget for t e !IN$%RT Q :H$09;# cloudcomputing ser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&
ess t an R ,000R ,000 to less t an R3,500 3R3,500 to less t an R5,000 4R5,000 to less t an R 0,000R 0,000 or more 5
DonBt <no$ ?D= =( 1>AD2 652 I2 Q> 4 5 # at is t e appro imate yearly budget for t e !IN$%RT Q :H$09;# cloud
computing ser%ice) Gour best estimate is fine. R%AD 'I$T $IN*'% R%$PON$% ON'&
ess t an R50,000 R50.000 to less t an R 00,000 3R 00,000 to less t an R350,000 4R350,000 to less t an R500,000R500,000 to less t an R million 5
R milliion or more 6DonBt <no$ ?D= =( 1>AD2
62 Is t e planned implementation of t e !IN$%RT Q :H$09;# ser%ice part of a pilot or proof of concept proLect) $IN*'% R%$PON$% ON'&
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
2 I2 Q>@43 Ho$ long is t e duration of t e pilot or proof of concept of !IN$%RT Q :H$09;#cloud computing ser%ice) R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% ON'&
ess t an 4 mont s4 mont s to less t an 6 mont s 36 mont s to less t an 3 mont s 43 mont s to less t an 3 mont s3 mont s or more 5DonBt <no$ ?D= =( 1>AD2 6
:2 I2 Q>@43 If t e Pilot is successful $ at are your organi'ationBs plans for roll-out of t e pilot or proof of concept of t e !IN$%RT Q :H$09;# cloud computing ser%ice) Please indicate oneresponse only. R%AD 'I$T $IN*'% R%$PON$% ON'&
7o%e into production to replace e isting capability7o%e into production to pro%ide net ne$ capability 3o immediate plans to implement proLect is fore%aluation or researc purposes only
4
=t er, please specify ANC7OR
DonBt <no$ ?D= =( 1>AD2 4 ANC7OR
92 I2 Q>@43 # at are t e top t ree success criteria regarding t e implementation of !IN$%RTQ :H$09;# tec nology as a pilot or proof of concept $it in your organi'ation) R%AD 'I$T$IN*'% R%$PON$% P%R CO'U)N
o$ $e $ould li"e to as" you to respond to t e follo$ing /uestions based on your e perience of ore pectations for cloud computing ser%ices.
502 In your opinion, $ at $ould be t e top t ree actions t at %endors or ser%ice pro%iders s ouldta"e to elp gro$ t e cloud computing ser%ices mar"et) R%AD 'I$T $IN*'% R%$PON$%P%R CO'U)N
(op Action econd Action
( ird Action
tandardi'e on terminology and %ocabulary=ffer a$areness programs ?$ ite papers, education, etc.2 3 3 3Promote business benefits ?eg. financial, time-to-first-use, etc2 4 4 4Help customers "no$ $ ere to start ?strategy, planning,assessments, etc.2Help customers "no$ o$ to start ?implementation,customi'ation, integration, etc.2
5 5 5
Impro%e security 6 6 6Impro%e functionality
Add or impro%e interoperability $it ot er cloud computingser%ices : : :
o$er t e ser%ice cost 9 9 9Impro%e ser%ice le%els 0 0 0Impro%e supportPro%ide a self-ser%ice administration portal to add or remo%eusers or c ange ser%ice parameters
3 3 3
=ffer Nin countryO cloud computing ser%ices to a%oid datapri%acy or access concerns
4 4 4
Dri%e or adopt industry standards
Automate ser%ice e pansion or contraction 5 5 5 Automate or centrali'e billing or reporting 6 6 6=ffer cloud bro"erage or integration ser%ices=t er, please specify : : :
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
5 2 # o in your organi'ation is or $ill be ultimately responsible for ma"ing decisions about $ iccloud computing ser%ices to use) R%AD 'I$T $IN*'% R%$PON$% ON'&
VP Sales, VP Marketing; Sales orMarketing Department ales or7ar"eting departmentCFO; Procurement or FinanceDepartment Procurement or inancedepartment
3
VP HR; HR Department H1department
4
CIO, VP IT
VP IT Operations; IT OperationsDepartment I( =perations
5
VP IT Application De elopment; ITApplication De elopmentDepartment I( Application De%elopment
56
=t er I( function. Please specify. 6 T%8T )ANDATOR&
> ternal Consultant :>ac re/uesting department ma"es itso$n decision.
:9
=t er, please specify 9 0 T%8T )ANDATOR&
DonBt <no$ ?D= =( 1>AD2 0
532 =%er t e ne t 3 to 4 years, $ at do you e pect to be t e 4 most influential impact areas of cloud computing ser%ices on your internal I( organi'ation) R%AD 'I$T
7ostInfluential
econdmost
Influential
( ird mostInfluential
o c angeDe%elop ne$ internal or pri%ate cloud computing ser%ices?$ ere I( creates and operates cloud computing ser%ices foryour organi'ation2
3 3 3
(ransform e isting internal systems to loo" li"e a cloud 4 4 4(ransform or migrate e isting internal applications to becomemore li"e N oft$are as a er%iceOecome more business focused ?discuss ser%ices, nottec nology2
5 5 5
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.
Ha%e formal agreements $it t e business to c arge for couldcomputing ser%ices based on usage
6 6 6
Impro%e I( staff efficiencyImpro%e I( infrastructure efficiency : : :ocus on impro%ing I( ser%ice management or /uality ofser%ice
9 9 9
Collaborate $it t e business to embrace and adopt multiplecloud computing ser%ices ?internal and&or e ternal2
0 0 0
C allenge business plans to embrace and adopt public cloudcomputing ser%icesI( organi'ation becomes more of a ser%ice integrator orbro"er ?to /uic"ly build ne$ business ser%ices using clouds2t an Lust an operator of I( systems
3 3 3
Permit or promote t e use of social media tec ni/ues ?sucas ($itter or aceboo"2 to pro%ide ne$ met ods of
collaboration
4 4 4
;se tec ni/ues suc a =A ? er%ice =riented Arc itecture2 tode%elop ne$ applications t at are suited to a Clouden%ironment;sing dynamic programming ?suc as 7as ;ps2 to le%erageor combine information from multiple cloud computingser%ices to deli%er ne$ business ser%ices
5 5 5
=t er, please specify 6 6 6
DonBt <no$ ?D= =( 1>AD2
ROTAT% 'I$T
542 # at percentage of your organi'ationBs total I( budget do you e pect to be spent on cloudcomputing ser%ices in t e ne t 3 mont s, in 4 to 3 mont s and in 35 to 46 mont s) Gour best estimate is fine. R%AD 'I$T I2 N%C%$$AR& $IN*'% R%$PON$% P%R CO'U)N
54A3 mont s
544 to 3 mont s
54C35 to 46 mont s
ess t an SS to less t an 5S 3 3 35S to less t an 0S 4 4 4
0S to less t an 30S30S or more 5 5 5DonBt <no$ ?D= =( 1>AD2 6 6 6
Primary 1esearc 7anagement or internal use of !artner only.!artner is a trademar" of !artner, Inc. or its affiliates.
8 3009 !artner, Inc. and&or its affiliates. All rig ts reser%ed.