NON CONFORMITY NOTIFICATION Page 1 of 2 Number of Notification : 0 Schneider Electric Plant : 0 ate of Notification (dd/MM/YYYY) 12/30/1899 Supplier Name : 0 Sender : Supplier Number / DUNS : 0 0 Phone Number : Phone Number : 0 -Mail Address : Fax number : 0 Dear Sir, We inform you that the batch referenced in the attached form does not conform to our Quality specifications for this part. Our process for managing this issue and for preventing its re occurrence is the completion of our ‘8D process’. The process described in the "Key + Process Flow Diagram" sheet summarises the '8 D process' actions to be taken, the owner and the timescales for completion. (A fixed cost of Euros for administrative management of this non conformity will be sent through a credit note marked for your attention.) We thank you for your commitment to solve this problem, to prevent it from reoccurring and to help us to continuously improve the Quality performance of our Supply Chain. Best Regards, Signature Name Title Supplier distribution copies : Quality Manager Attached documents: Non Conformity description+Part disposition sheet Pictures G8D Report 5 Why sheet (3)
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NON CONFORMITY NOTIFICATIONPage 1 of 2
Number of Notification : 0Schneider Electric Plant : 0
Date of Notification (dd/MM/YYYY) : 12/30/1899
Supplier Name : 0Sender : Supplier Number / DUNS : 0 0
Phone Number : Phone Number : 0
E-Mail Address : Fax number : 0
Dear Sir,
We inform you that the batch referenced in the attached
form does not conform to our Quality specifications for this part.
Our process for managing this issue and for preventing its
re occurrence is the completion of our ‘8D process’.
The process described in the "Key + Process Flow Diagram" sheet
summarises the '8 D process' actions to be taken, the owner
and the timescales for completion.
(A fixed cost of Euros for administrative management
of this non conformity will be sent through a credit note
marked for your attention.)
We thank you for your commitment to solve this problem,to prevent it from reoccurring and to help us to continuouslyimprove the Quality performance of our Supply Chain.
insert in this cell pictures in order to describe as precisely as possible the non conformity
Claim ClaimNotification Closure
Reminder of claim references
Number of Notification : 0 Hussey Plant : 0RMA no. : # Part no. : 0 Revision no. : 0
Supplier Name : 0 Part Name : 0Supplier Number : 0 Batch Number : 0
Non Conformity Severity : Quality Purchase Order : 0Place of detection : Delivered Quantity : 0
Recurrence : No
Customer contacts
Position Name Location E-Mail Address Phone NumberQuality contactSupply Chain contactSupplier LeaderOther( SQME, SSCME, ….)
Discipline 1
Position Name Team Role E-Mail Address Phone NumberSponsor
G8D Team LeaderTeam member
Team member
Team member
Discipline 2What is the non conformity ? 0
Why is it a problem ? 0
Who detected the defect ? 0
Where has it been detected ? 0
How has it been detected ? 0
When has it been detected ? 12/30/1899
How many defective parts ? 0 Out of 0 parts inspectedOccurrence (ppm) 0
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
Schneider Electric CustomerSchneider Electric Production LineSchneider Electric Incoming Inspection
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Containment actions (To be filled in by the supplier within 48h)Discipline 3 Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? What shipment (BL number) Shipped when Quantity
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)What Who When
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?What Who When
Number of non conformities Number of sorted products PPM Sorting date Who Identified pieces OKProduct Recall from Customers 0 PPMSorting result at the logistic platforms 0 PPMSorting result at Schneider plant 0 PPMSorting result at supplier plant 0 PPM
comments :
Approved by : Approved by : Supplier Quality Engineer
Date : Date :
Containment Approval : Supplier commitment
B42
Containment are actions taken to prevent defective products from reaching Schneider Electric They are to be implemented in : - The supplier's plant - Its subcontractor's plants if needed They must address all parts in progress at any step the production process, all stocks, ....
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Root cause analysis (To be filled in by the supplier within 2 weeks)Discipline 4 Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
4.5 Have you reproduced the defect with root cause identified ?
4.1 Where in your global manufacturing process did the root cause occur? (supplier to send a process flow chart to explain)
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)
B71
The 5 Why analysis is to identify: - why the non conformity occurred = root cause - why the non conformity was not detected before shipment to Schneider - why the management system allowed the root cause to occur The root cause identified will be verified by testing whenever possible
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Corrective actions (To be filled in by the supplier within 2 weeks)Discipline 5 Identify and Implement Permanent Corrective Actions
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What Who When Done1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What Who When Done1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What Who When Done1 - 2 - 3 -
Discipline 6 Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
6.1 Supplier will provide evidence of implementation of Corrective Actions described above :What Who When Done1 - 2 - 3 - 4 - 5 -
comments :
Approved by : Approved by : Supplier Quality Engineer
Date : Schneider Electric Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)
Corrective Action approval : Supplier commitment
B93
The permanent corrective actions will - PREVENT THE ROOT CAUSE FROM REOCCURRING - IMPROVE DETECTION SYSTEM OF THE NON CONFORMITY - IMPROVE the way new production process will be designed in the future or the way "production support activities" are performed to prevent systematically the reccurrence of non conformity through a new Management System (new procedures, new analysis, ...etc) and will not create any unwanted side effects.
B112
Factual data shall be used to prove that corrective actions - adress the root cause and detection - have been implemented
Claim ClaimNotification Closure
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
Discipline 7 Identify and Implement Permanent Preventive Actions
7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? Parts =S= Entity Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who When Done1 - 2 - 3 -
What will be done Who When Done1 - 2 - 3 -
comments :
Approved by : Validated by : Supplier Quality Engineer
Date : Schneider Electric Date :
Claim closure Discipline 8 Individual and Team Recognition
comments :
Approved by : Validated by : Supplier Quality Manager
Date : Schneider Electric Date :
7.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
Actions implemented and efficient : Supplier commitment
Claim closure approval : Supplier commitment
B126
The supplier will analyse if similar problems are likely to occur in different shops, with different toolings, for different parts … and will extend the corrective actions in his Management System
5 Why: Occurrence Analysis
Date : Prepared by :
Non Conformity as described by the SchneiderWhy Why
0 C1 C2
Therefore Therefore
+ +
Why Why
Therefore Therefore
Why did the Non Conformity Occur?
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
5 Why: Occurrence Analysis
Approved by :
Why Why Why
C3 C4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
C5
+
Corrective Acton Owner Due DateA1A2A3
A5
A6
5 Why: Non Detection Analysis
Date : Prepared by :
Non Conformity as described by the customerWhy Why
0 D1 D2
Therefore Therefore
+ +
Why Why
Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Why were you not able to Detect the Non conformity?
5 Why: Non Detection Analysis
Prepared by : Approved by :
Why Why Why
D3 D4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
D5
+
Corrective Acton Owner Due DateB1B2B3
B5
B6
5 Why : Management System Analysis
Date : Prepared by :
Root cause as described by 5 Why (O)Why Why
S1 S2
Therefore Therefore
+ +
Why Why
Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
Why did your management System allow the root cause to happen?
5 Why : Management System Analysis
Approved by :
Why Why Why
S3 S4
Therefore Therefore Therefore
+ +
Why Why Why
Therefore Therefore Therefore
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".
S5
+
Corrective Acton Owner Due Date
C1C2C3
C5
C6
Color Key used in this Excel Document (all sheets)
Information to be provided by Schneider
Information to be provided by the supplier
Copy/paste cell: do not change the formalue in it.
Titles, giving general instructions
GLOBAL Process Flow Diagram
Actions SchneiderR
Fill in pictures RFill in the header of 8D Report (Schneider Contacts) RFill in Notification letter R
send the template to the supplier RFill in 8D Report :discipline 1(Supplier Team)Fill in 8D Report :discipline 3 (Containment action)
send the updated template to SchneiderReview and Approve Containment action :discipline 3 R
send the updated template to the supplier R
Fill in 5 why (O): Occurrence Root cause analysis (RCA)Fill in 5 why (ND): Non Detection Root cause analysisFill in 5 why (MS): Management System Root cause analysisComplement 8D Report : discipline 4 (Root Cause Analysis)Complement 8D Report : discipline 5 (Corrective Action)
send the updated template to SchneiderReview and Approve RCA + Corrective Action:discipline 4 + 5 + 6 R
send the updated template to the supplier RIMPLEMENT ACTION PLAN
Non Conformity Severity : QualityPlace of detection :
Customer contacts
Position NameQuality contactSupply Chain contactSupplier LeaderOther( SQME, SSCME, ….)
Discipline 1Position Name
Discipline 2What is the non conformity ? 0
Why is it a problem ? 0
Who detected the defect ? 0
Where has it been detected ? 0
How has it been detected ? 0
When has it been detected ? 12/30/1899
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Containment Action< 2 days
Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
How many defective parts ? 0
Occurrence (ppm) 0
Containment actions (To be filled in by the supplier within 48h)Discipline 3 Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? What shipment (BL number)
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)What
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?What
Number of non conformities
Product Recall from Customers
Sorting result at the logistic platforms
Sorting result at Schneider plant
Sorting result at supplier plant
Approved by : Date :
Root cause analysis (To be filled in by the supplier within 2 weeks)Discipline 4 Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
Containment Approval : Supplier commitment
4.1 Where in your global manufacturing process did the root cause occur?
B41
Containment are actions taken to prevent defective products from reaching Schneider Electric They are to be implemented in : - The supplier's plant - Its subcontractor's plants if needed They must address all parts in progress at any step the production process, all stocks, ....
B70
The 5 Why analysis is to identify: - why the non conformity occurred = root cause - why the non conformity was not detected before shipment to Schneider - why the management system allowed the root cause to occur The root cause identified will be verified by testing whenever possible
4.5 Have you reproduced the defect with root cause identified ?
Corrective actions (To be filled in by the supplier within 2 weeks)Discipline 5 Identify and Implement Permanent Corrective Actions5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What1 - 2 - 3 -
Discipline 6 Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)6.1 Supplier will provide evidence of implementation of Corrective Actions described above :
4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here
4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported her
4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here
B92
The permanent corrective actions will - PREVENT THE ROOT CAUSE FROM REOCCURRING - IMPROVE DETECTION SYSTEM OF THE NON CONFORMITY - IMPROVE the way new production process will be designed in the future or the way "production support activities" are performed to prevent systematically the reccurrence of non conformity through a new Management System (new procedures, new analysis, ...etc) and will not create any unwanted side effects.
B111
Factual data shall be used to prove that corrective actions - adress the root cause and detection - have been implemented
What1 - 2 - 3 - 4 - 5 -
Approved by : Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)Discipline 7 Identify and Implement Permanent Preventive Actions7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ?
Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done1 - 2 - 3 -
What will be done1 - 2 - 3 -
Approved by : Date :
Discipline 8 Individual and Team Recognition
Approved by : Date :
Corrective Action approval : Supplier commitment
7.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
Actions implemented and efficient : Supplier commitment
Claim closure approval : Supplier commitment
B125
The supplier will analyse if similar problems are likely to occur in different shops, with different toolings, for different parts … and will extend the corrective actions in his Management System
Reminder of claim references
Hussey Plant : 0# Part no. : 0
Part Name : 0Batch Number : 0
Purchase Order : 0Delivered Quantity : 0
Customer contacts
Location E-Mail Address
Team Role E-Mail AddressSponsor
G8D Team LeaderTeam memberTeam memberTeam member
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Root Cause Analysis and corrective actions
< 2 weeksPreventive Actions
< 2 months
The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
Out of 0 parts inspected
Containment actions (To be filled in by the supplier within 48h)Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? Shipped when Quantity
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)Who When
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?Who When
Number of sorted products PPM
0 PPM0 PPM0 PPM0 PPM
comments : Approved by : Supplier Quality Engineer
Date :
Root cause analysis (To be filled in by the supplier within 2 weeks)Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
4.1 Where in your global manufacturing process did the root cause occur? (supplier to send a process flow chart to explain)
Corrective actions (To be filled in by the supplier within 2 weeks)Identify and Implement Permanent Corrective Actions
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What Who1 - 2 - 3 -
5.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What Who1 - 2 - 3 -
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What Who1 - 2 - 3 -
Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)6.1 Supplier will provide evidence of implementation of Corrective Actions described above :
Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)
Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)
Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)
What Who1 - 2 - 3 - 4 - 5 -
comments : Approved by : Supplier Quality Engineer
Schneider Electric Date :
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)Identify and Implement Permanent Preventive Actions
7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? Parts =S= Entity
7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who1 - 2 - 3 -
What will be done Who1 - 2 - 3 -
comments : Validated by : Supplier Quality Engineer
Schneider Electric Date :
Claim closure Individual and Team Recognition
comments : Validated by : Supplier Quality Manager
Date :
How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ?
ClaimClosure
Reminder of claim references
0Revision no. : 0
0000
Customer contacts
E-Mail Address Phone Number
E-Mail Address Phone Number
Hussey Supplier Quality ManagementNon-conformity management - 8 D report
Preventive Actions < 2 months
The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Description of the non conformity (automatic copy of informations from NC description sheet)
parts inspected
Containment actions (To be filled in by the supplier within 48h)Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ?
3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock)
3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer?
Sorting date Who Identified pieces OK
Supplier Quality Engineer
Root cause analysis (To be filled in by the supplier within 2 weeks)Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
Corrective actions (To be filled in by the supplier within 2 weeks)
5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) Who When Done
Who When Done
5.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? Who When Done
Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
(To be filled in after "5 Why (O)" sheet has been filled in)
e (To be filled in after "5 Why (D)" sheet has been filled in)
(To be filled in after "5 Why (MS)" sheet has been filled in)
Who When Done
Supplier Quality Engineer
Preventive actions definition and implementation (To be filled in by the supplier within 2 months)