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Understanding Revisions to
Professional Testing Inc.
Professional Testing Inc.
Dr. Roy Swift
Dr. Roy Swift
mercan
a ona an ar s ns ue
mercan
a ona an ar s ns ue
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g . o r g
Dr. Cynthia D. Woodley
Dr. Cynthia D. Woodley
e s t i n
.
.
n s I n
Dr. Roy Swift
American National Standards
Dr. Roy Swift
American National Standards
o v a t i Institute
Institute
I n n
2/5/2013 2
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Standard for Certification of Persons Official Title – General requirements for bodies operating
Standard for Certification of Persons Official Title – General requirements for bodies operating
Introduction – “. . . Has been developed with the objective
of achieving and promoting a globally accepted
Introduction – “. . . Has been developed with the objective
of achieving and promoting a globally accepted
persons”
Introduction – “. . .This international standard can serve
persons”
Introduction – “. . .This international standard can serve
for persons and the certification schemes under whichpersons are certified, in order to facilitate their
”
for persons and the certification schemes under whichpersons are certified, in order to facilitate their
”.
.
2/5/2013 Slide 3
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WG30 – Revision of ISO/IEC17024
ISO/IEC 17024 originally published in 2003. Due forsystematic review in 2008 (usually every 5 years).
ISO/IEC 17024 originally published in 2003. Due forsystematic review in 2008 (usually every 5 years).
I member bodies voted down I /IE 17 4 orsystematic review.
I member bodies voted down I /IE 17 4 orsystematic review.
completely revise ISO/IEC 17024.
October 2008 member bodies voted in favour of the
completely revise ISO/IEC 17024.
October 2008 member bodies voted in favour of the New Work Item proposal to revise ISO/IEC 17024.
Based on New Work Item, a working group (WG30)
New Work Item proposal to revise ISO/IEC 17024.
Based on New Work Item, a working group (WG30)was formed to revise ISO/IEC 17024.was formed to revise ISO/IEC 17024.
2/5/2013 Slide 4
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167 member bodies of ISO and liaison membersof ISO allowed to nominate up to 3 members to
167 member bodies of ISO and liaison membersof ISO allowed to nominate up to 3 members tothe committee.
ANSI nominated Dr. Casey Marks, Mr. J im
the committee.
ANSI nominated Dr. Casey Marks, Mr. J imKendzel and Dr. Cheryl Wild.
ANSI also held the chair, Dr. Cynthia Woodley
Kendzel and Dr. Cheryl Wild.
ANSI also held the chair, Dr. Cynthia Woodley
Dr. Roy Swift represented the InternationalAccreditation Forum (IAF).
Dr. Roy Swift represented the InternationalAccreditation Forum (IAF).
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Timeline of Revision ISO/IEC17024Activity Date(s) Output Participants Results ballot
1st WG30 meeting‐
terms of
reference,
scope and
structure
9‐10 February 2009 16
2nd WG30 meeting 22‐24 July 2009 WD1 17
3rd meeting (DG
meeting)28‐29 September 2009 WD2 5
‐
5th WG30 meeting 22‐24 June 2010 CD1 16
6th WG30 meeting 18‐20 January 2011 DIS 18
7th meeting (DG
26‐27 Se tember 2011 12
meeting
8th WG30 meeting 5‐6 December 2011 FDIS 19
95% approval of
ISO P‐members
2/5/2013 Slide 7
and 97% of IEC
P‐
membersStandard Published 1 July 2012 Published
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Most Problematic Areas of 17024 as Reportedon a Survey of ABs and CBs conducted by IAF*:
ABs reported:
Development and Maintenance of a Certification Scheme
ABs reported:
Development and Maintenance of a Certification Scheme
Evaluation
Or anizational Structure
Evaluation
Or anizational Structure
CBs reported:
Surveillance
CBs reported:
Surveillance
Organizational Structure
Development and Maintenance of a Certification Scheme
Organizational Structure
Development and Maintenance of a Certification Scheme
er wr e n
Evaluation
er wr e n
Evaluation2/5/2013 Slide 8*Reported as results from IAF survey of ABs conducted in 2009
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Repair/rewrite areas of the standard that neededclarification or had been confusing.
Repair/rewrite areas of the standard that neededclarification or had been confusing.
Incorporate all appropriate guidance from the IAFGuidance Document (GD24) into the standard.
Incorporate all appropriate guidance from the IAFGuidance Document (GD24) into the standard.
a ona c auses n some areas.
Make the standard “look” like the other ISO standards
a ona c auses n some areas.
Make the standard “look” like the other ISO standards
. .
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Major Discussion Issues forWG30
What to do about schemes not owned by CB:
Government owned
Third art owned
What to do about schemes not owned by CB:
Government owned
Third art owned
Surveillance
Not really being followed
Surveillance
Not really being followed
Separation of Training/Certification Functions
How far is that separation?
Separation of Training/Certification Functions
How far is that separation?
Can a training organization be a CB for persons?
Can trainers serve in any role in the certification program?
Can a trainer be an evaluator?
Can a training organization be a CB for persons?
Can trainers serve in any role in the certification program?
Can a trainer be an evaluator?
Can a CB require candidates to complete their training program? Can a CB require candidates to complete their training program?
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Scheme What are the mandatory components of a scheme
Scheme What are the mandatory components of a scheme
versus what are process requirements associated withthe implementation of a scheme?versus what are process requirements associated withthe implementation of a scheme?
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Major Sections in the NewRevision
1. Scope
2. Normative references
.
4. General requirements
5. Structural requirements6. Resource requirements
7. Records and information requirements
.9. Certification process requirements
10. Management systems requirements
Annex A - Principles
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Major Changes in the NewRevision
The
mandatory
PAS
documents
were
incorporated
into the revised standard:
The
mandatory
PAS
documents
were
incorporated
into the revised standard:
1. ISO/PAS 17001 on Impartiality included in clause 4.3
. on on en a y nc u e n c ause .
3. ISO/PAS 17003 on Complaints and appeals included in clauses
. .
4. ISO/PAS 17004 on Disclosure of information included in clause
7.2
2/5/2013 Slide 14
5. ISO/PAS 17005 on Use of management systems included in
clause 10
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Major Changes in the NewRevision
Change: Refer to the “Certification of Persons” instead of “ ” “ Persons (CBP)” instead of “Personnel Certification Body
(PCB)”.Reason: “Personnel” is defined and translated asemployee so Personnel Certification and PersonnelCertification body were interpreted as certification of one’s
own empoyees. s s no correc . ew ermCertification of Persons and Certification Body for Personsis so everybody will understand that this is certification of peope no empoyees .
2/5/2013 Slide 15
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Major Changes in the NewRevision
Change: Principles section added in Annex A. Includes, ,
confidentiality and openness, responsiveness to
complaints and appeals, and responsibility.
Reason: The revised standard cannot give specific
requremen s or a s ua ons a can occur. eprinciples are designed to be applied as guidance forunanticipated situations. The principles serve as the
.
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–
A.1 General
A.2 Impartiality
A.1 General
A.2 Impartiality
A.3 Competence
A.4
Confidentiality
and
Openness
A.3 Competence
A.4
Confidentiality
and
Openness A.5 Responsiveness to Complaints
A.6 Responsibility
A.5 Responsiveness to Complaints
A.6 Responsibility
Designed to provides philosophical foundation for clauses
in the standard. Designed to provides philosophical foundation for clauses
in the standard.
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Major Changes in the NewRevision
Chan e: Added new terms for Certification Re uirementsScheme Owner, Certificate, Assessment, Invigilator,Personnel, Applicant, Impartiality, Fairness, Validity,Reliabilit , Interested Part and Surveillance. (Section 3)
Reason: Several of these terms were misunderstood or
confusing to readers of the standard and needed to bedefined.
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2/5/2013 Slide 19
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Major Changes in the NewRevision
Change: Added a more detailed section for Management. .
the use of an Impartiality Committee or through other
methods.
Reason: Impartiality and objectivity are the cornerstones
or e cer ca on o persons. e process or ver yngthe competence of persons and certifying the competenceof persons is not impartial and objective then there is no
.
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Clause 5 StructuralRequirements
5.1
Management
and
organization
structure
5.2 Structure of the certification bod in relation to
5.1
Management
and
organization
structure
5.2 Structure of the certification bod in relation to
training.
training.
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Major Changes in the NewRevision
Change: Added a new section with more information aboutthe Structure of the Certification Body in Relation to Trainin 5.2 .
Reason: Training is a threat to impartiality (5.2.3).
Therefore the Certification Body for Persons must
activities from training activities to ensure theconfidentiality, information security and impartiality of the
. . . .
A trainer may not serve as an examiner of a specificcandidate they have trained for a period of 2 years
. . .e uness e can emons ra e ow oes nocompromise impartiality.
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Clause 6 ResourceRequirements
6.1
General
personnel
requirements
6.2 Personnel involved in the certification activities
6.1
General
personnel
requirements
6.2 Personnel involved in the certification activities
6.3 Outsourcing
6.3 Outsourcing
. er resources. er resources
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Major Changes in the NewRevision
Chan e: Added more detail to section for ersonnel:-General Personnel Requirements (6.1) Clauses pertaining to competence,
added.- equremen s or xamners . . auses per a nng o compe ence,impartiality, and declaration of conflicts of interest added.- equremen s or o er personne nvo ve n e assessmen . . newsection added) Added requirements for invigilators and examinationadministrators.
-Outsourcing (6.3) Includes contracted and subcontracted services. Notethat Personnel definition (3.12) includes individuals internal or external whocarry out activities for the certification body.Reason: The competence of personnel is important to ensure thatcertification activities are carried out correctly and impartially.
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Clause 7 Records and InformationRequirements
7.1
Records
of
applicants,
candidates
and
certified
persons
7.1
Records
of
applicants,
candidates
and
certified
persons
7.2 Public information
7.2 Public information
7.4 Security
7.4 Security
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Major Changes in the NewRevision
Change: More detail added for Records and InformationRequirements:
Applicant, Candidate and Certified Persons records (7.1) –describes what persons records must be stored.
Public Information (7.2) – describes information that must beavailable both with request and without request.
on en a y . – prov es causes rea ng o con en adata including candidate data and examination data.
Reason: A certification body for person must carefully balanceinformation that should be available to the public with and
without request and information that must be kept confidential.2/5/2013 Slide 26
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Major Changes in the NewRevision
Change: New detailed section pertaining to security (7.4).Includesclauses pertaining to the security of confidential candidate data (personalinformation, etc.), and clauses pertaining to the security of examinationa a es ques ons, answers, exam papers, e c. . equres e o
develop security polices and procedures that includes consideration of thelocation of the materials (transport, storage, exam centres, destruction,
digital, etc.), the nature of the materials (electronic, paper, test equipment,etc. , an t e steps n t e e cyc e o examnatons eve opment,administration, results reporting, etc.)
Reason: The release of some confidential information (such asexamination information) could result in the invalidation of the entirecertification program. It is important that all confidential and secureinformation is kept confidential. Many CBs are unaware of the securitythreats associated with their certification programs.
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Added descriptions of the elements that must beincluded in a certification scheme:
Added descriptions of the elements that must beincluded in a certification scheme:
Scope
J ob and Task description
Scope
J ob and Task description
Required competence
Abilities rere uisites and code of conduct where
Required competence
Abilities rere uisites and code of conduct where
applicable)applicable)
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Added descriptions of the process requirementsof a certification scheme:
Added descriptions of the process requirementsof a certification scheme:
Criteria for initial certification and recertification
Assessment Methods
Criteria for initial certification and recertification
Assessment Methods
Surveillance methods (if applicable)
Criteria for sus endin and withdrawin certification
Surveillance methods (if applicable)
Criteria for sus endin and withdrawin certification
Criteria for changing the scope of certification Criteria for changing the scope of certification
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A e n ormaton a out t e components o sc eme
development that must be documented: Involvement of appropriate experts
A e n ormaton a out t e components o sc eme
development that must be documented: Involvement of appropriate experts
Structure that fairly represents all parties significantly concerned
Identification and alignment of prerequisites with competence
requirements
Structure that fairly represents all parties significantly concerned
Identification and alignment of prerequisites with competence
requirements Identification and alignment of assessment mechanisms with
competence requirements
J ob or practice analysis that:
Identification and alignment of assessment mechanisms withcompetence requirements
J ob or practice analysis that:
Identifies the tasks
Identifies the required competence for each task
Identifies the prerequisites (if applicable)
Identifies the tasks
Identifies the required competence for each task
Identifies the prerequisites (if applicable)
Confirms the assessment mechanisms and examination content
Identifies the recertification requirements and intervals
Confirms the assessment mechanisms and examination content
Identifies the recertification requirements and intervals2/5/2013 30
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Major Changes in the NewRevision
Change: More detailed description of certification schemes. Now
recognizes an external scheme owner. Provides clauses detailing the
re uirements for the contents of a scheme 8.2 detailed clauses for certification requirements that must be in a scheme (8.3), and
detailed requirements for the development and review of the
certification scheme
(8.4).
The
requirement
for
a Job
Task
Analysis
is
now included in the standard (8.4). Surveillance is now “if applicable” as based on the scheme. Requires that the scheme be
reviewed and validated on an ongoing, systematic basis.
Reason: Development of the scheme was cited as one of the
problematic areas in the survey of ABs and CBs. The new standard
provides additional information to clarify scheme requirements.
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Clause 9 Certification processrequirements
9.1 Application process
9.2 Assessment process
9.1 Application process
9.2 Assessment process
9.3 Examination process
9.4 Decision on certification
9.3 Examination process
9.4 Decision on certification
9.5 Suspending, withdrawing or reducing the scope of certification
9.5 Suspending, withdrawing or reducing the scope of certification
.
9.7 Use of certificates, logos and marks
9.8 A eals a ainst decisions on certification
.
9.7 Use of certificates, logos and marks
9.8 A eals a ainst decisions on certification
9.9 Complaints 9.9 Complaints
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Major Changes in the NewRevision
Change: More detail provided for the CertificationProcess Requirements (9) including the applicationprocess . , assessment process . , examnatonprocess (9.3), decision on certification (9.4), suspending,
withdrawing or reducing the scope of certification (9.5),recer ca on process . an e use o cer ca es,logos and marks (9.7).
Reason: IAF survey showed confusion for many of theseprocesses. Additional detail was required to help make the
.
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Major Changes in the NewRevision
Change: New appeals section (9.8), new complaintssection (9.9), and new management systems requirements
section 10 .
.
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Clause 10 Management SystemsRequirements
Added a very detailed description of management systems.
Added a very detailed description of management systems.
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Member of ISO (International Organization forStandardization)
Member of ISO (International Organization forStandardization)
Member of IAF (International Accreditation
Forum)
Member of IAF (International Accreditation
Forum) Accrediting body that accredits certification
bodies for persons against ISO/IEC 17024. Accrediting body that accredits certification
bodies for persons against ISO/IEC 17024.
36
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17024:2012 Transition plan
Two year transition plan
Two year transition plan
published by J uly 1, 2013 ANSI will continue to acce t a lications under
published by J uly 1, 2013 ANSI will continue to acce t a lications under
ISO/IEC 17024:2003 until December 31, 2013.
All a lications submitted after J an 1, 2014 must
ISO/IEC 17024:2003 until December 31, 2013.
All a lications submitted after J an 1, 2014 mustdemonstrate compliance to ISO/IEC 17024:2012.
All accredited organizations must demonstrate
demonstrate compliance to ISO/IEC 17024:2012.
All accredited organizations must demonstrate
compliance to ISO/IEC 17024:2012 by J uly 1, 2014. This will be done during the annual
compliance to ISO/IEC 17024:2012 by J uly 1, 2014. This will be done during the annual
surveillance/reaccreditation from 2013 to 2014surveillance/reaccreditation from 2013 to 2014
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