Tyler Hayden Inc. © , www.mindtools.com Communicating with Different Styles of People 7 Cs of Communication 7 Cs of Communication Clear - Always be sure of why you are communicating a piece of information. Keep the message as exact as possible in the minimum amount of words. And as always don’t leave the recipient of the message struggling to “read between the lines.” Concise - Don’t ramble on or repeat yourself. Be efficient with the words in your messages. Concrete - You have delivered a content, fact, and detail rich message with laser focus. You send a message that can be built upon because it is so solid. Correct - A correct message is not only correct in content, but also delivered in a way that matters to the recipients. Know your audience in the way you speak, what you say, and how you go about delivering your message. Coherent - When your message is delivered in a coherent way it is relevant to the main topic, delivered logically and in a tone consistent with the topic of the message. Complete - After you have delivered your message the recipient has enough information to understand the entire message and, if necessary, take the correct actions. Courteous - Even the most severe messages should be delivered in a respectful, open, and honest way. Keeping the needs of others in mind helps us to ensure we are being courteous to them.
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Tyler Hayden Inc. © , www.mindtools.com
Communicating with Different Styles of People7 Cs of Communication
7 Cs of Communication
Clear - Always be sure of why you are communicating a piece of information. Keep the message as exact as possible in the minimum amount of words. And as
always don’t leave the recipient of the message struggling to “read between the lines.”
Concise - Don’t ramble on or repeat yourself. Be efficient with the words in your messages.
Concrete - You have delivered a content, fact, and detail rich message with laser focus. You send a message that can be built upon because it is so solid.
Correct - A correct message is not only correct in content, but also delivered in a way that matters to the recipients. Know your audience in the way you speak, what you say, and how you go about delivering your message.
Coherent - When your message is delivered in a coherent way it is relevant to the main topic, delivered logically and in a tone consistent with the topic of the message.
Complete - After you have delivered your message the recipient has enough information to understand the entire message and, if necessary, take the correct actions.
Courteous - Even the most severe messages should be delivered in a respectful, open, and honest way. Keeping the needs of others in mind
helps us to ensure we are being courteous to them.
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