Top Banner
MEDICAL POLICY – 7.03.05 Small Bowel, Liver and Multivisceral Transplant BCBSA Ref. Policy: 7.03.05, 7.03.14 Effective Date: Nov. 1, 2019 Last Revised: Oct. 4, 2019 Replaces: 7.03.511 RELATED MEDICAL POLICIES: 7.03.04 Isolated Small Bowel Transplant Select a hyperlink below to be directed to that section. POLICY CRITERIA | DOCUMENTATION REQUIREMENTS | CODING RELATED INFORMATION | EVIDENCE REVIEW | REFERENCES | HISTORY Clicking this icon returns you to the hyperlinks menu above. Introduction Food is digested and nutrients are absorbed in the intestines. If the intestines are damaged because of surgery, disease, or a birth defect, the ability to absorb nutrients and fluids may be affected. If part of the intestines is damaged, it may result in a condition called “short bowel syndrome”. People with short bowel syndrome have a hard time absorbing nutrients and fluids. As a result, they may become malnourished and need to get their nutrition through “total parenteral nutrition” (TPN) in order to stay alive. TPN is liquid nutrition that is given through a vein. Long-term use of TPN can cause complications including liver damage that can lead to liver failure. An intestinal transplant is a last-resort treatment for patients with life-threatening complications from TPN. This policy addresses transplantation of the small bowel, the small bowel/liver together, and multivisceral transplantation that may include the stomach, duodenum, jejunum, ileum, pancreas, or colon. Note: The Introduction section is for your general knowledge and is not to be taken as policy coverage criteria. The rest of the policy uses specific words and concepts familiar to medical professionals. It is intended for providers. A provider can be a person, such as a doctor, nurse, psychologist, or dentist. A provider also can be a place where medical care is given, like a hospital, clinic, or lab. This policy informs them about when a service may be covered.
12

7.03.05 Small Bowel, Liver and Multivisceral Transplant · A small bowel/liver transplant or a multivisceral transplant includes the small bowel and liver with one or more of the

Aug 07, 2020

Download

Documents

dariahiddleston
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
  • MEDICAL POLICY – 7.03.05

    Small Bowel, Liver and Multivisceral Transplant

    BCBSA Ref. Policy: 7.03.05, 7.03.14

    Effective Date: Nov. 1, 2019

    Last Revised: Oct. 4, 2019

    Replaces: 7.03.511

    RELATED MEDICAL POLICIES:

    7.03.04 Isolated Small Bowel Transplant

    Select a hyperlink below to be directed to that section.

    POLICY CRITERIA | DOCUMENTATION REQUIREMENTS | CODING

    RELATED INFORMATION | EVIDENCE REVIEW | REFERENCES | HISTORY

    ∞ Clicking this icon returns you to the hyperlinks menu above.

    Introduction

    Food is digested and nutrients are absorbed in the intestines. If the intestines are damaged

    because of surgery, disease, or a birth defect, the ability to absorb nutrients and fluids may be

    affected. If part of the intestines is damaged, it may result in a condition called “short bowel

    syndrome”. People with short bowel syndrome have a hard time absorbing nutrients and fluids.

    As a result, they may become malnourished and need to get their nutrition through “total

    parenteral nutrition” (TPN) in order to stay alive. TPN is liquid nutrition that is given through a

    vein. Long-term use of TPN can cause complications including liver damage that can lead to

    liver failure.

    An intestinal transplant is a last-resort treatment for patients with life-threatening complications

    from TPN. This policy addresses transplantation of the small bowel, the small bowel/liver

    together, and multivisceral transplantation that may include the stomach, duodenum, jejunum,

    ileum, pancreas, or colon.

    Note: The Introduction section is for your general knowledge and is not to be taken as policy coverage criteria. The

    rest of the policy uses specific words and concepts familiar to medical professionals. It is intended for

    providers. A provider can be a person, such as a doctor, nurse, psychologist, or dentist. A provider also can

    be a place where medical care is given, like a hospital, clinic, or lab. This policy informs them about when a

    service may be covered.

    https://www.premera.com/medicalpolicies/7.03.04.pdf

  • Page | 2 of 10 ∞

    Policy Coverage Criteria

    Transplant Medical Necessity Transplants; multivisceral,

    small bowel, liver

    Transplants, such as a multivisceral transplant and a small

    bowel and liver transplant, may be considered medically

    necessary for pediatric and adult patients with all of the

    following:

    • Patients with intestinal failure

    o characterized by loss of absorption and the inability to

    maintain protein-energy, fluid, electrolyte, or micronutrient

    balance; and

    • Patients who have been managed with long-term total

    parenteral nutrition; and

    • Patients who have developed evidence of impending end-stage

    liver failure (eg, total bilirubin > 3 mg/dL)

    Retransplants;

    multivisceral, small bowel,

    liver

    Retransplants, such as a multivisceral retransplant and a small

    bowel and liver retransplant, may be considered medically

    necessary after a failed primary small bowel and liver

    transplant or multivisceral transplant.

    Transplant Investigational Transplants; small bowel,

    liver, or multivisceral

    A small bowel and liver transplant, or multivisceral transplant,

    is considered investigational in all other situations not outlined

    above.

    HCV (hepatitis-C) viremic

    solid organs

    The transplantation of HCV-viremic solid organs (kidney, lung,

    heart, liver, small bowel, pancreas) to an HCV non-viremic

    recipient combined with direct-acting antiviral treatment for

    HCV is considered investigational.

    Documentation Requirements The patient’s medical records submitted for review for all conditions should document that

    medical necessity criteria are met. The record should include the following:

    • Office visit notes that contain the relevant history and physical supporting that patient has

    intestinal failure, has been managed with long-term TPN, and has developed evidence of

  • Page | 3 of 10 ∞

    Documentation Requirements impending end-stage liver failure. Specify if the request is for small bowel and liver and/or

    multivisceral organs or a retransplantation.

    Coding

    Code Description

    CPT 47135 Liver allotransplantation, orthotopic, partial or whole, from cadaver or living donor, any

    age

    HCPCS

    S2053 Transplantation of small intestine, and liver allografts

    S2054 Transplantation of multivisceral organs

    S2152 Solid organ(s), complete or segmental, single organ or combination of organs;

    deceased or living donor (s), procurement, transplantation, and related complications;

    including: drugs; supplies; hospitalization with outpatient follow-up; medical/surgical,

    diagnostic, emergency, and rehabilitative services, and the number of days of pre and

    posttransplant care in the global definition

    Note: CPT codes, descriptions and materials are copyrighted by the American Medical Association (AMA). HCPCS

    codes, descriptions and materials are copyrighted by Centers for Medicare Services (CMS).

    Related Information

    Intestinal failure results from surgical resection, congenital defect, or disease-associated loss of

    absorption and is characterized by the inability to maintain protein-energy, fluid, electrolyte, or

    micronutrient balance. Short bowel syndrome is an example of intestinal failure.

    Small Bowel/Liver-Specific Criteria

    Evidence of intolerance of total parenteral nutrition (TPN) includes, but is not limited to, multiple

    and prolonged hospitalizations to treat TPN-related complications or the development of

    progressive but reversible liver failure. In the setting of progressive liver failure, small bowel

  • Page | 4 of 10 ∞

    transplant may be considered a technique to avoid end-stage liver failure related to chronic TPN

    and would thus avoid the necessity of a multivisceral transplant.

    Contraindications

    Potential contraindications for solid organ transplant are subject to the judgment of the

    transplant center include the following:

    • Known current malignancy, including metastatic cancer

    • Recent malignancy with high risk of recurrence

    • History of cancer with a moderate risk of recurrence

    • Systemic disease that could be exacerbated by immunosuppression

    • Untreated systemic infection making immunosuppression unsafe, including chronic infection

    • Other irreversible end-stage disease not attributed to intestinal failure

    • Psychosocial conditions or chemical dependency affecting ability to adhere to therapy.

    Benefit Application

    See member’s plan contract language for organ transplant benefits and specific benefits related

    to transport, lodging, and donor services. Please note limitations in coverage based on the

    transplant benefit, if applicable.

    Evidence Review

    Description

    This policy addresses transplantation and retransplantation of an intestinal allograft in

    combination with a liver allograft, either alone or in combination with one or more of the

    following organs: stomach, duodenum, jejunum, ileum, pancreas, or colon.

  • Page | 5 of 10 ∞

    Background

    Short Bowel Syndrome

    Short bowel syndrome is defined as an inadequate absorbing surface of the small intestine due

    to extensive disease or surgical removal of a large portion of the small intestine. In some

    instances, short bowel syndrome is associated with liver failure, often due to the long-term

    complications of total parenteral nutrition.

    Treatment

    A small bowel/liver transplant or a multivisceral transplant includes the small bowel and liver

    with one or more of the following organs: stomach, duodenum, jejunum, ileum, pancreas,

    and/or colon. The type of transplantation depends on the underlying etiology of intestinal

    failure, quality of native organs, presence or severity of liver disease, and history of prior

    abdominal surgeries.1 A multivisceral transplant is indicated when anatomic or other medical

    problems preclude a small bowel/liver transplant. Complications following small bowel/liver and

    multivisceral transplants include acute or chronic rejection, donor-specific antibodies, infection,

    lymphoproliferative disorder, graft-versus-host disease, and renal dysfunction.2

    Summary of Evidence

    For individuals who have intestinal failure and evidence of impending end-stage liver failure who

    receive a small bowel and liver transplant alone or multivisceral transplant, the evidence includes

    a limited number of case series. The relevant outcomes are overall survival, morbid events, and

    treatment-related mortality and morbidity. These transplant procedures are infrequently

    performed, and few reported case series exist. However, results from the available case series

    have revealed fairly high postprocedural survival rates. Given these results and the exceedingly

    poor survival rates of patients who exhaust all other treatments, transplantation may prove not

    only to be the last option but also a beneficial one. Transplantation is contraindicated for

    patients in whom the procedure is expected to be futile due to comorbid disease, or in whom

    posttransplantation care is expected to significantly worsen comorbid conditions. The evidence

    is sufficient to determine that the technology results in a meaningful improvement in the net

    health outcome.

    For individuals who have a failed small bowel and liver or multivisceral transplant without

    contraindications for retransplant who receive a small bowel and liver retransplant alone or

  • Page | 6 of 10 ∞

    multivisceral retransplant, the evidence includes case series. The relevant outcomes are overall

    survival, morbid events, and treatment-related mortality and morbidity. Although limited in

    quantity, the available post retransplantation data have suggested reasonably high survival

    rates. Given the exceedingly poor survival rates without retransplantation of patients who have

    exhausted other treatments, evidence of postoperative survival from uncontrolled studies is

    sufficient to demonstrate that retransplantation provides a survival benefit in appropriately

    selected patients. Retransplantation is contraindicated for patients in whom the procedure is

    expected to be futile due to comorbid disease or in whom posttransplantation care is expected

    to significantly worsen comorbid conditions. The evidence is sufficient to determine that the

    technology results in a meaningful improvement in the net health outcome.

    For individuals who are HCV non-viremic who have end-stage organ disease and are candidates

    for a solid organ transplant such as for small bowel or pancreas, evidence for the use of HCV

    viremic donor organs as an alternative to continuing appropriate medical treatment and

    remaining on the transplant wait-list has not been reported in the last five years in the published

    literature. The evidence is insufficient to determine the effects of the technology on health

    outcomes.

    Ongoing and Unpublished Clinical Trials

    A search of ClinicalTrials.gov in June 2019 did not identify any ongoing or unpublished trials

    that would likely influence this review.

    Practice Guidelines and Position Statements

    American Gastroenterological Association

    The American Gastroenterological Association (2003) published a position statement on short

    bowel syndrome and intestinal transplantation.23 The statement noted that only patients with

    life-threatening complications due to intestinal failure or long-term total parenteral nutrition

    have undergone intestinal transplantation. The statement recommended the following

    Medicare-approved indications, pending availability of additional data:

    • Impending liver failure

    • Thrombosis of major central venous channels

    • Frequent central line-associated sepsis

    http://www.clinicaltrials.gov/

  • Page | 7 of 10 ∞

    • Frequent severe dehydration.

    American Society of Transplantation

    The American Society of Transplantation (2001) issued a position paper on indications for

    pediatric intestinal transplantation.24 The Society listed the following disorders in children as

    being potentially treatable by intestinal transplantation: short bowel syndrome, defective

    intestinal motility, and impaired enterocyte absorptive capacity. Contraindications for intestinal

    transplant to treat pediatric patients with intestinal failure are similar to those of other solid

    organ transplants: profound neurologic disabilities, life-threatening comorbidities, severe

    immunologic deficiencies, nonresectable malignancies, autoimmune diseases, and insufficient

    vascular patency.

    The American Society of Transplantation (2017) convened a consensus conference of experts to

    address issues related to the transplantation of hepatitis C virus (HCV) viremic solid organs into

    HCV non-viremic recipients and concluded that the transplantation of organs from HCV viremic

    donors into HCV-negative recipients should be conducted only under monitored IRB-approved

    protocols and studies.

    Medicare National Coverage

    Medicare covers intestinal transplantation for the purposes of restoring intestinal function in

    patients with irreversible intestinal failure only when performed for patients who have failed

    total parenteral nutrition and only when performed in centers that meet approved criteria.25 The

    criteria for approval of centers are based on a "volume of 10 intestinal transplants per year with

    a 1-year actuarial survival rate of 65 percent using the Kaplan-Meier technique."

    Regulatory Status

    Small bowel/liver and multivisceral transplantation are surgical procedures and, as such, are not

    subject to regulation by the U.S. Food and Drug Administration.

    The U.S. Food and Drug Administration regulates human cells and tissues intended for

    implantation, transplantation, or infusion through the Center for Biologics Evaluation and

    Research, under Code of Federal Regulation Title 21, parts 1270 and 1271. Pancreas transplants

    are included in these regulations.

  • Page | 8 of 10 ∞

    References

    1. Bharadwaj S, Tandon P, Gohel TD, et al. Current status of intestinal and multivisceral transplantation. Gastroenterol Rep (Oxf).

    Feb 2017;5(1):20-28. PMID 28130374.

    2. Loo L, Vrakas G, Reddy S, et al. Intestinal transplantation: a review. Curr Opin Gastroenterol. May 2017;33(3):203-211. PMID

    28282321.

    3. Blue Cross and Blue Shield Association Technology Evaluation Center (TEC). Small bowel transplants in adults and multivisceral

    transplants in adults and children. TEC Assessments. 1999;Volume 14:Tab 9.

    4. Mangus RS, Tector AJ, Kubal CA, et al. Multivisceral transplantation: expanding indications and improving outcomes. J

    Gastrointest Surg. Jan 2013;17(1):179-186; discussion p 186-177. PMID 23070622.

    5. Abu-Elmagd KM, Costa G, Bond GJ, et al. Five hundred intestinal and multivisceral transplantations at a single center: major

    advances with new challenges. Ann Surg. Oct 2009;250(4):567-581. PMID 19730240.

    6. Desai CS, Khan KM, Gruessner AC, et al. Intestinal retransplantation: analysis of Organ Procurement and Transplantation

    Network database. Transplantation. Jan 15 2012;93(1):120-125. PMID 22113492.

    7. Lacaille F, Irtan S, Dupic L, et al. Twenty-eight years of intestinal transplantation in Paris: experience of the oldest European

    center. Transpl Int. Feb 2017;30(2):178-186. PMID 27889929.

    8. Garcia Aroz S, Tzvetanov I, Hetterman EA, et al. Long-term outcomes of living-related small intestinal transplantation in

    children: A single-center experience. Pediatr Transplant. Jun 2017;21(4). PMID 28295952.

    9. Dore M, Junco PT, Andres AM, et al. Surgical rehabilitation techniques in children with poor prognosis short bowel syndrome.

    Eur J Pediatr Surg. Feb 2016;26(1):112-116. PMID 26535775.

    10. Rutter CS, Amin I, Russell NK, et al. Adult intestinal and multivisceral transplantation: experience from a single center in the

    United Kingdom. Transplant Proc. Mar 2016;48(2):468-472. PMID 27109980.

    11. Lauro A, Zanfi C, Dazzi A, et al. Disease-related intestinal transplant in adults: results from a single center. Transplant Proc. Jan-

    Feb 2014;46(1):245-248. PMID 24507060.

    12. Varkey J, Simren M, Bosaeus I, et al. Survival of patients evaluated for intestinal and multivisceral transplantation - the

    Scandinavian experience. Scand J Gastroenterol. Jun 2013;48(6):702-711. PMID 23544434.

    13. Nagai S, Mangus RS, Anderson E, et al. Cytomegalovirus infection after intestinal/multivisceral transplantation: a single-center

    experience with 210 cases. Transplantation. Feb 2016;100(2):451-460. PMID 26247555.

    14. Timpone JG, Yimen M, Cox S, et al. Resistant cytomegalovirus in intestinal and multivisceral transplant recipients. Transpl Infect

    Dis. Apr 2016;18(2):202-209. PMID 26853894.

    15. Wu GS, Cruz RJ, Jr., Cai JC. Acute antibody-mediated rejection after intestinal transplantation. World J Transplant. Dec 24

    2016;6(4):719-728. PMID 28058223.

    16. Cromvik J, Varkey J, Herlenius G, et al. Graft-versus-host disease after intestinal or multivisceral transplantation: a Scandinavian

    single-center experience. Transplant Proc. Jan-Feb 2016;48(1):185-190. PMID 26915866.

    17. Florescu DF, Qiu F, Langnas AN, et al. Bloodstream infections during the first year after pediatric small bowel transplantation.

    Pediatr Infect Dis J. Mar 29 2012;31(7):700-704. PMID 22466325.

    18. Wu G, Selvaggi G, Nishida S, et al. Graft-versus-host disease after intestinal and multivisceral transplantation. Transplantation.

    Jan 27 2011;91(2):219-224. PMID 21076376.

  • Page | 9 of 10 ∞

    19. Organ Procurement and Transplantation Network (OPTN). Organ Procurement and Transplantation Network Policies. 2018;

    https://optn.transplant.hrsa.gov/media/1200/optn_policies.pdf Accessed October 2019.

    20. Working Party of the British Transplantation Society. Kidney and Pancreas Transplantation in Patients with HIV. Second Edition

    (Revised). British Transplantation Society Guidelines. Macclesfield, UK: British Transplantation Society; 2017.

    21. Ekser B, Kubal CA, Fridell JA, et al. Comparable outcomes in intestinal retransplantation: Single-center cohort study. Clin

    Transplant. May 21 2018:e13290. PMID 29782661.

    22. Mazariegos GV, Soltys K, Bond G, et al. Pediatric intestinal retransplantation: techniques, management, and outcomes.

    Transplantation. Dec 27 2008;86(12):1777-1782. PMID 19104421.

    23. American Gastroenterological Association (AGA). American Gastroenterological Association medical position statement: short

    bowel syndrome and intestinal transplantation. Gastroenterology. Apr 2003;124(4):1105-1110. PMID 12671903.

    24. Kaufman SS, Atkinson JB, Bianchi A, et al. Indications for pediatric intestinal transplantation: a position paper of the American

    Society of Transplantation. Pediatr Transplant. Apr 2001;5(2):80-87. PMID 11328544.

    25. Center for Medicare & Medicaid Services. National Coverage Determination (NCD) for Intestinal and Multi- Visceral

    Transplantation (260.5). 2006; https://www.cms.gov/medicare-coverage-database/details/ncd-

    details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&Key

    WordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+m

    ay+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&b

    c=gAAAACAAAAAAAA%3d%3d& Accessed October 2019.

    26. Levitsky J, Formica RN, Bloom RD, et al. The American Society of Transplantation Consensus Conference on the Use of Hepatitis

    C Viremic Donors in Solid Organ Transplantation. Am J Transplant. Nov 2017;17(11):2790-2802. PMID 28556422.

    History

    Date Comments 11/01/19 New policy, approved October 4, 2019. This policy replaces policy 7.03.511 which is

    now deleted. Policy created with literature review through June 2019. Multivisceral,

    small bowel, and liver transplants may be considered medically necessary when criteria

    are met, considered investigational in all other situations not outlined in the medical

    necessity criteria. Policy statement on transplantation of HCV viremic organs is taken

    from BCBSA policy 7.03.14.

    Disclaimer: This medical policy is a guide in evaluating the medical necessity of a particular service or treatment. The

    Company adopts policies after careful review of published peer-reviewed scientific literature, national guidelines and

    local standards of practice. Since medical technology is constantly changing, the Company reserves the right to review

    and update policies as appropriate. Member contracts differ in their benefits. Always consult the member benefit

    booklet or contact a member service representative to determine coverage for a specific medical service or supply.

    CPT codes, descriptions and materials are copyrighted by the American Medical Association (AMA). ©2019 Premera

    All Rights Reserved.

    https://optn.transplant.hrsa.gov/media/1200/optn_policies.pdfhttps://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&KeyWordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+may+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&bc=gAAAACAAAAAAAA%3d%3d&https://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&KeyWordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+may+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&bc=gAAAACAAAAAAAA%3d%3d&https://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&KeyWordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+may+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&bc=gAAAACAAAAAAAA%3d%3d&https://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&KeyWordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+may+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&bc=gAAAACAAAAAAAA%3d%3d&https://www.cms.gov/medicare-coverage-database/details/ncd-details.aspx?NCDId=280&ncdver=2&CoverageSelection=National&KeyWord=intestinal&KeyWordLookUp=Title&KeyWordSearchType=And&generalError=Thank+you+for+your+interest+in+the+Medicare+Coverage+Database.+You+may+only+view+the+page+you+attempted+to+access+via+normal+usage+of+the+Medicare+Coverage+Database.&bc=gAAAACAAAAAAAA%3d%3d&

  • Page | 10 of 10 ∞

    Scope: Medical policies are systematically developed guidelines that serve as a resource for Company staff when

    determining coverage for specific medical procedures, drugs or devices. Coverage for medical services is subject to

    the limits and conditions of the member benefit plan. Members and their providers should consult the member

    benefit booklet or contact a customer service representative to determine whether there are any benefit limitations

    applicable to this service or supply. This medical policy does not apply to Medicare Advantage.

  • Discrimination is Against the Law

    Premera Blue Cross complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Premera does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

    Premera: • Provides free aids and services to people with disabilities to communicate

    effectively with us, such as: • Qualified sign language interpreters • Written information in other formats (large print, audio, accessible

    electronic formats, other formats) • Provides free language services to people whose primary language is not

    English, such as: • Qualified interpreters• Information written in other languages

    If you need these services, contact the Civil Rights Coordinator.

    If you believe that Premera has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Coordinator - Complaints and Appeals PO Box 91102, Seattle, WA 98111 Toll free 855-332-4535, Fax 425-918-5592, TTY 800-842-5357 Email [email protected]

    You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW, Room 509F, HHH Building Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

    Getting Help in Other Languages

    This Notice has Important Information. This notice may have important information about your application or coverage through Premera Blue Cross. There may be key dates in this notice. You may need to take action by certain deadlines to keep your health coverage or help with costs. You have the right to get this information and help in your language at no cost. Call 800-722-1471 (TTY: 800-842-5357).

    አማሪኛ (Amharic): ይህ ማስታወቂያ አስፈላጊ መረጃ ይዟል። ይህ ማስታወቂያ ስለ ማመልከቻዎ ወይም የ Premera Blue Cross ሽፋን አስፈላጊ መረጃ ሊኖረው ይችላል። በዚህ ማስታወቂያ ውስጥ ቁልፍ ቀኖች ሊኖሩ ይችላሉ። የጤናን ሽፋንዎን ለመጠበቅና በአከፋፈል እርዳታ ለማግኘት በተውሰኑ የጊዜ ገደቦች እርምጃ መውሰድ ይገባዎት ይሆናል። ይህን መረጃ እንዲያገኙ እና ያለምንም ክፍያ በቋንቋዎ እርዳታ እንዲያገኙ መብት አለዎት።በስልክ ቁጥር 800-722-1471 (TTY: 800-842-5357) ይደውሉ።

    ( ةالعربي :(. امةھ ماتولعم اإلشعار ھذا يحوي

    خالل من ھاعلي صولحلا تريد لتيا التغطيةلل أو ةصحيلاكطيتتغ لىع اظلحفل نةعيم يخراوت في إجراء خاذتال تحتاج وقد .اإلشعار ھذا في

    تكلفة أية بدتك دون بلغتك مساعدةوال تاوملالمع ھذه على ولحصال لك يحق .800-722-1471 (TTY: 800-842-5357)

    أو طلبك وصخصب مةمھ ماتوعلم عارشإلا ھذا ويحي قدةمھم يخراوت ھناك تكون قد .Premera Blue Cross

    اعدةمس تصلايفكالتال دفع فيبـ

    .

    Arabic

    Oromoo (Cushite): Beeksisni kun odeeffannoo barbaachisaa qaba. Beeksisti kun sagantaa yookan karaa Premera Blue Cross tiin tajaajila keessan ilaalchisee odeeffannoo barbaachisaa qabaachuu danda’a. Guyyaawwan murteessaa ta’an beeksisa kana keessatti ilaalaa. Tarii kaffaltiidhaan deeggaramuuf yookan tajaajila fayyaa keessaniif guyyaa dhumaa irratti wanti raawwattan jiraachuu danda’a. Kaffaltii irraa bilisa haala ta’een afaan keessaniin odeeffannoo argachuu fi deeggarsa argachuuf mirga ni qabaattu. Lakkoofsa bilbilaa 800-722-1471 (TTY: 800-842-5357) tii bilbilaa.

    Français (French): Cet avis a d'importantes informations. Cet avis peut avoir d'importantes informations sur votre demande ou la couverture par l'intermédiaire de Premera Blue Cross. Le présent avis peut contenir des dates clés. Vous devrez peut-être prendre des mesures par certains délais pour maintenir votre couverture de santé ou d'aide avec les coûts. Vous avez le droit d'obtenir cette information et de l’aide dans votre langue à aucun coût. Appelez le 800-722-1471 (TTY: 800-842-5357).

    Kreyòl ayisyen (Creole): Avi sila a gen Enfòmasyon Enpòtan ladann. Avi sila a kapab genyen enfòmasyon enpòtan konsènan aplikasyon w lan oswa konsènan kouvèti asirans lan atravè Premera Blue Cross. Kapab genyen dat ki enpòtan nan avi sila a. Ou ka gen pou pran kèk aksyon avan sèten dat limit pou ka kenbe kouvèti asirans sante w la oswa pou yo ka ede w avèk depans yo. Se dwa w pou resevwa enfòmasyon sa a ak asistans nan lang ou pale a, san ou pa gen pou peye pou sa. Rele nan 800-722-1471 (TTY: 800-842-5357).

    Deutsche (German): Diese Benachrichtigung enthält wichtige Informationen. Diese Benachrichtigung enthält unter Umständen wichtige Informationen bezüglich Ihres Antrags auf Krankenversicherungsschutz durch Premera Blue Cross. Suchen Sie nach eventuellen wichtigen Terminen in dieser Benachrichtigung. Sie könnten bis zu bestimmten Stichtagen handeln müssen, um Ihren Krankenversicherungsschutz oder Hilfe mit den Kosten zu behalten. Sie haben das Recht, kostenlose Hilfe und Informationen in Ihrer Sprache zu erhalten. Rufen Sie an unter 800-722-1471 (TTY: 800-842-5357).

    Hmoob (Hmong): Tsab ntawv tshaj xo no muaj cov ntshiab lus tseem ceeb. Tej zaum tsab ntawv tshaj xo no muaj cov ntsiab lus tseem ceeb txog koj daim ntawv thov kev pab los yog koj qhov kev pab cuam los ntawm Premera Blue Cross. Tej zaum muaj cov hnub tseem ceeb uas sau rau hauv daim ntawv no. Tej zaum koj kuj yuav tau ua qee yam uas peb kom koj ua tsis pub dhau cov caij nyoog uas teev tseg rau hauv daim ntawv no mas koj thiaj yuav tau txais kev pab cuam kho mob los yog kev pab them tej nqi kho mob ntawd. Koj muaj cai kom lawv muab cov ntshiab lus no uas tau muab sau ua koj hom lus pub dawb rau koj. Hu rau 800-722-1471 (TTY: 800-842-5357).

    Iloko (Ilocano): Daytoy a Pakdaar ket naglaon iti Napateg nga Impormasion. Daytoy a pakdaar mabalin nga adda ket naglaon iti napateg nga impormasion maipanggep iti apliksayonyo wenno coverage babaen iti Premera Blue Cross. Daytoy ket mabalin dagiti importante a petsa iti daytoy a pakdaar. Mabalin nga adda rumbeng nga aramidenyo nga addang sakbay dagiti partikular a naituding nga aldaw tapno mapagtalinaedyo ti coverage ti salun-atyo wenno tulong kadagiti gastos. Adda karbenganyo a mangala iti daytoy nga impormasion ken tulong iti bukodyo a pagsasao nga awan ti bayadanyo. Tumawag iti numero nga 800-722-1471 (TTY: 800-842-5357).

    Italiano ( ):Questo avviso contiene informazioni importanti. Questo avviso può contenere informazioni importanti sulla tua domanda o copertura attraverso Premera Blue Cross. Potrebbero esserci date chiave in questo avviso. Potrebbe essere necessario un tuo intervento entro una scadenza determinata per consentirti di mantenere la tua copertura o sovvenzione. Hai il diritto di ottenere queste informazioni e assistenza nella tua lingua gratuitamente. Chiama 800-722-1471 (TTY: 800-842-5357).

    Italian

    中文 (Chinese):本通知有重要的訊息。本通知可能有關於您透過 Premera Blue Cross 提交的申請或保險的重要訊息。本通知內可能有重要日期。您可能需要在截止日期

    之前採取行動,以保留您的健康保險或者費用補貼。您有權利免費以您的母

    語得到本訊息和幫助。請撥電話 800-722-1471 (TTY: 800-842-5357)。

    037338 (07-2016)

    https://www.hhs.gov/ocr/office/file/index.htmlhttps://ocrportal.hhs.gov/ocr/portal/lobby.jsfmailto:[email protected]

  • 日本語 (Japanese):この通知には重要な情報が含まれています。この通知には、 Premera Blue Crossの申請または補償範囲に関する重要な情報が含まれている場合があります。この通知に記載されている可能性がある重要な日付をご確認くだ

    さい。健康保険や有料サポートを維持するには、特定の期日までに行動を

    取らなければならない場合があります。ご希望の言語による情報とサポー

    トが無料で提供されます。800-722-1471 (TTY: 800-842-5357)までお電話ください。

    한국어 (Korean): 본 통지서에는 중요한 정보가 들어 있습니다 . 즉 이 통지서는 귀하의 신청에 관하여 그리고 Premera Blue Cross 를 통한 커버리지에 관한 정보를 포함하고 있을 수 있습니다 . 본 통지서에는 핵심이 되는 날짜들이 있을 수 있습니다. 귀하는 귀하의 건강 커버리지를 계속 유지하거나 비용을 절감하기 위해서 일정한 마감일까지 조치를 취해야 할 필요가 있을 수 있습니다 . 귀하는 이러한 정보와 도움을 귀하의 언어로 비용 부담없이 얻을 수 있는 권리가 있습니다 . 800-722-1471 (TTY: 800-842-5357) 로 전화하십시오 .

    ລາວ (Lao): ແຈ້ງການນີ້ ນສໍ າຄັນ. ແຈ້ງການນີ້ອາດຈະມີ ນສໍ າຄັນກ່ຽວກັບຄໍ າຮ້ອງສະ ກ ຫຼື ຄວາມຄຸ້ມຄອງປະກັນໄພຂອງທ່ານຜ່ານ Premera Blue Cross. ອາດຈະມີ ນທີ າຄັນໃນແຈ້ງການນີ້. ທ່ານອາດຈະຈໍ າເປັ ນຕ້ອງດໍ າເນີ ນການຕາມກໍ ານົດ ເວລາສະເພາະເພື່ອຮັກສາຄວາມຄຸ້ມຄອງປະກັນສຸຂະພາບ ຫຼື ຄວາມຊ່ວຍເຫຼື ອເລື່ອງ າໃຊ້ າຍຂອງທ່ານໄວ້ . ທ່ານມີ ດໄດ້ ບຂໍ້ ນນີ້ ແລະ ຄວາມຊ່ວຍເຫຼື ອເປັ ນພາສາ ຂອງທ່ານໂດຍບ່ໍ ເສຍຄ່າ. ໃຫ້ໂທຫາ 800-722-1471 (TTY: 800-842-5357).

    ູຂໍ້

    ສໍ ັ

    ສິ

    ມູຮັ

    ູມີ ມຂໍ້

    ភាសាែខមរ ( ): ឹ

    រងរបស់

    Premera Blue Cross ។ របែហលជាមាន កាលបរ ិ ឆ ំខានេនៅកងេសចក

    េសចកតជី ូ

    ជាមានព័ ៌ ៉ ងសំ ់អពី ់ ៉ ប់

    នដំ ងេនះមានព័ ី

    តមានយា ខាន ំ ទរមងែបបបទ ឬការរា

    ណ ត៌មានយ៉ា ំ ់ តងសខាន។ េសចក

    េចទស ់ ន ុ ត

    ណងេនះ។ អ វការបេញញសមតភាព ដលកណតៃថ ចបាស

    កតាមរយៈ

    ដំ ឹ នករបែហលជារតូ ច ថ ់ ំ ់ ងជាក់ ់

    នដ

    ី ន

    ំណឹងេនះរបែហល

    នានា េដើ ីនងរកសាទុ ៉ បរងស់ ុ ់ ក ឬរបាក់ ំ

    មប ឹ កការធានារា ខភាពរបស ជ

    ធនកមានសិ ទទលព័ មានេនះ និ ំ យេនៅកុងភាសារបសទិ ួ ត៌ ងជ ននួ

    ់ កេដាយម

    នអ

    យេចញៃថល។ ួ

    នអស

    លុ ើ ូ ូយេឡយ។ សមទ ទ រស័ព 800-722-1471 (TTY: 800-842-5357)។

    Khmer

    ਕਵਰਜ ਅਤ ਅਰਜੀ ਬਾਰ ਮਹ ਤਵਪਰਨ ਜਾਣਕਾਰੀ ਹ ਸਕਦੀ ਹ . ਇਸ ਨ ਿਜਸ ਜਵਚ ਖਾਸ

    ਤਾਰੀਖਾ ਹ ਸਕਦੀਆ ਹਨ. ਜੇਕਰ ਤਸੀ ਜਸਹਤ ਕਵਰਜ ਿਰਖਣੀ ਹਵ ਜਾ ਓਸ ਦੀ ਲਾਗਤ ਜਿਵਚ ਮਦਦ ਦ ੇਇਛ ੁਕ ਹ ਤਾਂ ਤਹਾਨ ਅ ਤਮ ਤਾਰੀਖ਼ ਤ ਪਿਹਲਾਂ ਕੁ ਝ ਖਾਸ ਕਦਮ ਚ ਕਣ ਦੀ ਲੜ ਹ ਸਕਦੀ ਹ ,ਤਹੁਾਨ ਮਫ਼ਤ ਿਵਚ ਤ ਆਪਣੀ ਭਾਸ਼ਾ ਿਵ ਚ ਜਾਣਕਾਰੀ ਅਤ ਮਦਦ ਪਾਪਤ ਕਰਨ ਦਾ ਅਿਧਕਾਰ ਹ ,ਕਾਲ 800-722-1471 (TTY: 800-842-5357).

    ਪ ਜਾਬੀ (Punjabi): ਇਸ ਨ ਿਟਸ ਿਵਚ ਖਾਸ ਜਾਣਕਾਰੀ ਹ. ਇਸ ਨ ਿਟਸ ਿਵਚ Premera Blue Cross ਵਲ ਤੁਹਾਡੀ

    ੇ ੇ ੇ ੱ ੂ ੋ ੈ ੋੋ ਂ ੁ ੇ ੱ ੋ ੇ ੱੱ ੁ ੱ ੂੁ ੱ ੇ ੱ ੇ ੍ਰ ੈ

    ੋ ੰ ੂ ੱ ੁ ੋ ੋ ੈ ੰ

    ੋ ੈ ੋ

    (Farsi): فارسی فرم بارهدر ھمم اطالعات حاوی است ممکن يهمالعا اين. ميباشد ھمم اطالعات یوحا يهمالعا اين

    در ھمم ھای خيتار به باشد.پ رایبستاکنممماش زينهھ اختدپر در مککيا تان بيمهوشش حقظ

    Premera Blue Cross طريق از ماش مهبيوشش يا و تقاضا ای پ. يدماين جهتو يهمالعا اين

    حق شما. يدشاب داشته اجتياح صیاخ کارھای امانج برای صیمشخ ایھ خيتار به تان، انیمدر ھای کسب برای .نماييد دريافت گانيرا ورط به ودخ زبان به را کمک و اطالعات اين که داريد را اين

    استم ) 5357-842-800 مارهباش ماست TTY انکاربر(800-722-1471 مارهش با اطالعات .اييدنم برقرار

    Polskie (Polish): To ogłoszenie może zawierać ważne informacje. To ogłoszenie może

    zawierać ważne informacje odnośnie Państwa wniosku lub zakresu świadczeń poprzez Premera Blue Cross. Prosimy zwrócic uwagę na kluczowe daty, które mogą być zawarte w tym ogłoszeniu aby nie przekroczyć terminów w przypadku utrzymania polisy ubezpieczeniowej lub pomocy związanej z kosztami. Macie Państwo prawo do bezpłatnej informacji we własnym języku. Zadzwońcie pod 800-722-1471 (TTY: 800-842-5357).

    Português (Portuguese): Este aviso contém informações importantes. Este aviso poderá conter informações importantes a respeito de sua aplicação ou cobertura por meio do Premera Blue Cross. Poderão existir datas importantes neste aviso. Talvez seja necessário que você tome providências dentro de determinados prazos para manter sua cobertura de saúde ou ajuda de custos. Você tem o direito de obter e sta informação e ajuda em seu idioma e sem custos. Ligue para 800-722-1471 (TTY: 800-842-5357).

    Română (Romanian): Prezenta notificare conține informații importante. Această notificare poate conține informații importante privind cererea sau acoperirea asigurării dumneavoastre de sănătate prin Premera Blue Cross. Pot exista date cheie în această notificare. Este posibil să fie nevoie să acționați până la anumite termene limită pentru a vă menține acoperirea asigurării de sănătate sau asistența privitoare la costuri. Aveți dreptul de a obține gratuit aceste informații și ajutor în limba dumneavoastră. Sunați la 800-722-1471 (TTY: 800-842-5357).

    Pусский (Russian): Настоящее уведомление содержит важную информацию. Это уведомление может содержать важную информацию о вашем заявлении или страховом покрытии через Premera Blue Cross. В настоящем уведомлении могут быть указаны ключевые даты. Вам, возможно, потребуется принять меры к определенным предельным срокам для сохранения страхового покрытия или помощи с расходами. Вы имеете право на бесплатное получение этой информации и помощь на вашем языке. Звоните по телефону 800-722-1471 (TTY: 800-842-5357).

    Fa’asamoa (Samoan): Atonu ua iai i lenei fa’asilasilaga ni fa’amatalaga e sili ona taua e tatau ona e malamalama i ai. O lenei fa’asilasilaga o se fesoasoani e fa’amatala atili i ai i le tulaga o le polokalame, Premera Blue Cross, ua e tau fia maua atu i ai. Fa’amolemole, ia e iloilo fa’alelei i aso fa’apitoa olo’o iai i lenei fa’asilasilaga taua. Masalo o le’a iai ni feau e tatau ona e faia ao le’i aulia le aso ua ta’ua i lenei fa’asilasilaga ina ia e iai pea ma maua fesoasoani mai ai i le polokalame a le Malo olo’o e iai i ai. Olo’o iai iate oe le aia tatau e maua atu i lenei fa’asilasilaga ma lenei fa’matalaga i legagana e te malamalama i ai aunoa ma se togiga tupe. Vili atu i le telefoni 800-722-1471 (TTY: 800-842-5357).

    Español ( ): Este Aviso contiene información importante. Es posible que este aviso contenga información importante acerca de su solicitud o cobertura a través de Premera Blue Cross. Es posible que haya fechas clave en este

    tiene derecho a recibir esta información y ayuda en su idioma sin costo

    aviso. Es posible que deba tomar alguna medida antes de determinadas fechas para mantener su cobertura médica o ayuda con los costos. Usted

    alguno. Llame al 800-722-1471 (TTY: 800-842-5357).

    Spanish

    Tagalog (Tagalog): Ang Paunawa na ito ay naglalaman ng mahalagang impormasyon. Ang paunawa na ito ay maaaring naglalaman ng mahalagang impormasyon tungkol sa iyong aplikasyon o pagsakop sa pamamagitan ng Premera Blue Cross. Maaaring may mga mahalagang petsa dito sa paunawa. Maaring mangailangan ka na magsagawa ng hakbang sa ilang mga itinakdang panahon upang mapanatili ang iyong pagsakop sa kalusugan o tulong na walang gastos. May karapatan ka na makakuha ng ganitong impormasyon at tulong sa iyong wika ng walang gastos. Tumawag sa 800-722-1471 (TTY: 800-842-5357).

    ไทย (Thai): ประกาศนมขอมลสาคญ ประกาศนอาจมขอมลทสาคญเกยวกบการการสมครหรอขอบเขตประกน สขภาพของคณผาน Premera Blue Cross และอาจมกาหนดการในประกาศน คณอาจจะตอง ดาเนนการภายในกาหนดระยะเวลาทแนนอนเพอจะรกษาการประกนสขภาพของคณหรอการชวยเหลอท มคาใชจาย คณมสทธทจะไดรบขอมลและความชวยเหลอนในภาษาของคณโดยไม่มคาใชจาย โทร 800-722-1471 (TTY: 800-842-5357)

    ้ี ี ้ ู ํ ั ้ี ี ้ ู ่ี ํ ั ่ี ั ั ื ัุ ุ ่ ี ํ ี ุ ้ํ ิ ํ ่ี ่ ่ื ั ั ุ ุ ื ่ ื ่ีี ่ ้ ่ ุ ี ิ ิ ่ี ้ ั ้ ู ่ ื ้ี ุ ี ่ ้ ่

    Український (Ukrainian): Це повідомлення містить важливу інформацію. Це повідомлення може містити важливу інформацію про Ваше звернення щодо страхувального покриття через Premera Blue Cross. Зверніть увагу на ключові дати, які можуть бути вказані у цьому повідомленні. Існує імовірність того, що Вам треба буде здійснити певні кроки у конкретні кінцеві строки для того, щоб зберегти Ваше медичне страхування або отримати фінансову допомогу. У Вас є право на отримання цієї інформації та допомоги безкоштовно на Вашій рідній мові. Дзвоніть за номером телефону 800-722-1471 (TTY: 800-842-5357).

    Tiếng Việt (Vietnamese): Thông báo này cung cấp thông tin quan trọng. Thông báo này có thông tin quan trọng về đơn xin tham gia hoặc hợp đồng bảo hiểm của quý vị qua chương trình Premera Blue Cross. Xin xem ngày quan trọng trong thông báo này. Quý vị có thể phải thực hiện theo thông báo đúng trong thời hạn để duy trì bảo hiểm sức khỏe hoặc được trợ giúp thêm về chi phí. Quý vị có quyền được biết thông tin này và được trợ giúp bằng ngôn ngữ của mình miễn phí. Xin gọi số 800-722-1471 (TTY: 800-842-5357).